We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

Shop Software Keys LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - I have called and emailed several times and still have had no response from customer service. - On September 28, ***************** ****** 2021 *************** for PC and was upgraded to ********* ******d Professional 2021. See order no. *****. - I am not new to entering Product Activation Keys but the one you supplied me with does not work! - I went to **************************************** and entered the Product Activation Key, the site will take a second and then just remain at that step. It will not proceed to Download apps. - I have asked for a call back and/or email response as well as for a new Product Activation Key that actually works. - Calls never get answered, you are defaulted to a messaging system to describe your issue, give your contact details and wait for a return call - Other than the order confirmation receipt with the Product Activation Key, no response emails from customer support are received.

  • Initial Complaint

    Date:10/11/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: October 11, 2023 $33.05 paid to shopsoftwarekeys.com.I purchased a 12 month personal subscription to ********* 365.I am disputing the company's use of emails/passwords that appear to belong to other people (description of the user, along with phone numbers are in the profile for the provided credentials). Legitimate sellers provide you with a download or key, versus fake email/password combination. The business does not answer their phone and then asks you to leave a message. Order# *****.The company falsely claims they are a BBB Accredited Business, along with being a ********* Gold Partner.

  • Initial Complaint

    Date:09/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was purchasing a renewal of my ********* 365 personal software subscription, and that is not what I received. When I requested a refund through online chat, voicemail, and email, I was ignored.

  • Initial Complaint

    Date:08/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $109 USD, Nov 28, 2022. I purchase on *********************************** what were described as Apple AirPods (3rd generation) with Lightning Charging Case1$129.99. 6 months after buying them fo rmy daughter as a Christmas gift, one stopped working. I went into the Apple store and they certified in writing that these were not Apple products but fakes. I tried contacting the business via email, phone and on-line chat and received no reply. The business misrepresents the products as actual Apple products and engages in fraud. I have filed a complaint with *********** Attorney General.

  • Initial Complaint

    Date:08/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order: 20 June 2023 With: Shop Software Keys LLC (www.shopsoftwarekeys.com) Order Number: #***** Order Summary: Subtotal$489.92 Discount-$122.48 Shipping$5 Total$372.44 Claims to be BBB Accredited Business, but found out from BBB website, it is not accredited Did not receive all items ordered (see email traffic attached), and what was received were incorrect products (See attached website advertisements for items purchased). Contacted the company via phone, chat (see attached), voicemail, and email on multiple occasions, and received no communication back whatsoever. Last time attempted contact with company was 8 Aug 2023. Requested a refund in accordance with their website advertisement (see attached email traffic) within 30 days on 2 Jul 2023 (see email traffic below). I believe this is a scam company/website with an AI phone message that leads to nowhere.______________________________________________Your Shop Software Keys order is now complete Shop Software Keys ****************** Tue 6/20/2023 3:04 PM Logo THANKS FOR SHOPPING WITH ** Hi ********,Thank you for choosing Shop Software Keys for your recent purchase. We are grateful for your support. If you have any questions or need assistance with product activation, our customer support team is here to help at *********************************** We appreciate your business and look forward to serving you again with exceptional products in the future.Order #***** June 20, 2023 Items list ********* Windows 11 Pro 64-bit, *** - OEM - English QTY: 2 Price: $84.99 ********* Windows 10 Pro 64-bit, *** OEM English QTY: 2 Price: $89.99 ********* Office 365 Professional Plus PC/Mac | Up To 5 Devices | Lifetime (non-subscription)QTY: 4 Price: $34.99 Order Summary Subtotal$489.92 Discount-$122.48 Shipping$5 Total$372.44 Billing Address ********************************* PO BOX 124 ******* ******* 82073-0124 ************* (**)************ ****************** Shipping Address ********************************* PO BOX 124 ******* ******* 82073-0124 ************* (**)Copyright 2023 ShopSoftwareKeys. All Rights Reserved FbTwInst Visit ** Privacy Policy Terms of Use __________________________________________Re: Shop Software Keys Order ***** ?This message was sent with High importance.This message was sent with High importance.From: ********************************* <******************>Sent: Sunday, August 8, 2023 10:22 AM To: Shop Software Keys Support <**********************************>Subject: Re: Shop Software Keys Order ***** Still haven't heard from anyone to date to answer any of my emails, voicemails, or phone calls. I have requested a full refund for Order #*****. I did not receive part of my order and what I did receive was not the correct items. Please have someone respond to me immediately. Thanks!Thank you,********************************* ************ ****************** ____________________________________________From: ********************************* <******************>Sent: Sunday, July 2, 2023 6:43 PM To: Shop Software Keys Support <**********************************>Subject: Re: Shop Software Keys Order ***** Because this company is not responding to my pleas of help to correct the problems with my order #***** (e.g., no responses to emails, voicemails, chats, nor phone calls), by not sending all the items I ordered, and/or sending incorrect items, I am requesting a full refund and need a return authorization code. The incorrect, partial order items that were received have not been activated (See notes below in email traffic)."RETURN POLICY Shop Software Keys strives to provide our customers with superior assistance in regards to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30 day product guarantee. Within 30 days of delivery, Shop Software Keys will refund the full amount, minus the cost of shipping on new, unopened items. You must obtain authorization before returning any product by contacting us by email at ********************************** or phone ************.Shop Software Keys will pay the return shipping for the incorrect or defective item in the event of a Shop Software Keys shipping error. Customers shall expect to receive their refund within 2-4 weeks. This time frame estimate includes the shipping transit time back to our company location, an authorization check and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, Shop Software Keys will pay the return shipping price for the incorrect item and ship the correct item out to the customer using upgraded shipping. All subscriptions require a 30 day notice of cancellation and are non refundable. "Thank you,********************************* ************ ****************** __________________________________________From: ********************************* <******************>Sent: Friday, June 30, 2023 8:02 AM To: Shop Software Keys Support <**********************************>Subject: Shop Software Keys Order ***** Haven't heard from anyone yet regarding the incorrect product sent to me either by email or by phone, even though I have left a couple of voicemails. Please call ASAP!Thank you,********************************* ************ ****************** ______________________________________From: ********************************* <******************>Sent: Tuesday, June 27, 2023 5:39 PM To: Shop Software Keys Support <**********************************>Subject: Re: Shop Software Keys Order ***** Would someone please give me a call at ************, please.Thank you,********************************* ************ ****************** _____________________________________From: Shop Software Keys Support <**********************************>Sent: Tuesday, June 20, 2023 3:46 PM To: ****************** <******************>Subject: Shop Software Keys Order ***** Windows 11 Pro: INCORRECT ITEMS SENT SSK's Site Logo .png *SOFTWARE CANNOT BE RETURNED ONCE ACTIVATED*Thank you for your software purchase from ShopSoftwareKeys.com!Please see below for your activation key(s), download link(s), and instruction set!Product Activation Key(s):B2XPN-VDDG8 94CYK-8N3H9 Installation Instructions:1. Use the following link(s) to download your product:Windows 11 Media Creation Tool 2. Run the windows media creation tool and select upgrade this pc now.3. If you are doing a clean install, please use the create usb media option and a 4gb or larger usb drive inserted during the process.If you require the full image file to burn to disc, or you use a different method of creating bootable usb:64-bit Windows 11 Pro Image Upgrading from Windows 11 Home to Professional?1. Go to Start Screen, click Settings 2. Click on Update and Security. Click on Activation.3. Click on Change product key. Enter this upgrade key: VK7JG-NPHTM-C97JM Click next, and then follow the steps. This key will not be used to activate your Windows Operating System, rather get you to Windows 11 Professional.4. Once your computer upgrades to Windows 11 Professional, open up the Start Screen and select Settings.5. Click on Update and Security. Click on Activation.6. Insert the License Key Code above and the upgrade will be complete! *Please note that your *** Installers are currently being shipped and will arrive within 2-5 business days. Please use the License Key above when prompted to do so while performing the *** installs*Questions or Concerns? Contact us: ********************************** Windows 10 Pro: INCORRECT ITEMS SENT SSK's Site Logo .png *SOFTWARE CANNOT BE RETURNED ONCE ACTIVATED*Thank you for your software purchase from ShopSoftwareKeys.com!Please see below for your activation key(s), download link(s), and instruction set!Product Activation Key(s):H2R3Q-MNTTC 8NHP7-P4KTQ Installation Instructions:1. Use the following link(s) to download your product:Windows Media Creation Tool 2. Run the windows media creation tool and select upgrade this pc now.3. If you are doing a clean install, please use the create usb media option and a 4gb or larger usb drive inserted during the process.If you require the full image file to burn to disc, or you use a different method of creating bootable usb:32-bit Windows 10 Pro Image Or 64-bit Windows 10 Pro Image Upgrading from Windows 10 Home to Professional?1. Go to Start Screen, click Settings 2. Click on Update and Security. Click on Activation.3. Click on Change product key. Enter this upgrade key: VK7JG-NPHTM-C97JM-9MPGT-3V66T Click next, and then follow the steps. This key will not be used to activate your Windows Operating System, rather get you to Windows 10 Professional.4. Once your computer upgrades to Windows 10 Professional, open up the Start Screen and select Settings.5. Click on Update and Security. Click on Activation.6. Insert the License Key Code above and the upgrade will be complete! *Please note that your *** Installers are currently being shipped and will arrive within 2-5 business days. Please use the License Key above when prompted to do so while performing the *** installs*Questions or Concerns? Contact us: ********************************** ********* Office 365: ITEMS NOT RECEIVED SSK's Site Logo .png *SOFTWARE CANNOT BE RETURNED ONCE ACTIVATED*Thank you for your software purchase from ShopSoftwareKeys.com!Please see below for your email account(s), download link(s), and instruction set!********* Office 365 Professional Plus - Email Account(s)Email Account(s):Email: *********************** Password: Email: ****************** Password: Email: ****************** Password: Email: ****************** Password: Instructions: Go to: ********************************** Sign in with the given ********* account(s) above Change your password to your liking when prompted to do so *************** to your PC/Mac Best Regards,SSK's Fulfillment Team ShopSoftwareKeys.com ************** ****************************************************

  • Initial Complaint

    Date:07/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a software cd on 6/25/23 and emailed on 7/5/23 about refund since the cd is not working and not the correct format. No response as of 7/17/23

  • Initial Complaint

    Date:05/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Adobe Acrobat Pro 2020 for Windows from Shop Software Keys on 05/08/2023 via their website: www.shopsoftwarekeys.com and was charged $359.99 on my credit card ending in ****. I received confirmation of order Shop Software Keys Order ***** and notification of when I would receive key to download software to my computer. After receiving key, I was UNABLE to download software to my computer using company instructions. I contacted Shop Software Keys (SSK) on 05/09/23 via email at ********************************** notifying them of the problem, further notifying them that my computer does not even recognize the software, it is at this point I requested a refund. I received an email stating they will not provide a refund once product is fulfilled. This product has NOT been fulfilled. I have no product, the software would not download, and was not recognizable. The charge for the product cleared my bank account on 05/10/2023 in the amount of $359.99 and I have no product.

  • Initial Complaint

    Date:05/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase Windows in December, returned it with approval in January. I have not received a refund yet. I have had multiple chats stating I would be receiving a refund, hasnt happened.

  • Initial Complaint

    Date:03/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Software was purchased from seller on Jan 27 2023. It was explained through email and with invoice with the item received, that it could be returned as long as the software was not activated. Since my computer was beyond repair and would not boot up, the software was never used. I contacted the support center on Feb 4 with some questions with no reply. I then wanted to setup a return since the product was never activated and sent an email to support on setting up a return on Feb 6 with no reply. A follow up email was sent on Feb 7, Feb 9, Feb 10, Feb 13 and Feb 27 with no reply. I called the number on the website and no one answered, I left my information as a voice message and was never contacted back. There is an additional "chat" feature on their website which I also left a brief message with no reply.

  • Initial Complaint

    Date:03/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order #***** on 11/28/2022 for three of: Apple - 20W USB-C Power Adapter - White and was charged for them ($44.97) and never received them. Phone was never answered and neither were any of my emails.

Shop Software Keys LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.