Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold a service and then was getting spam emails from them for add-on services. They had not completed set up of the account. When that call came, I explained I could not move forward with their service. I requested the refund and was told that a refund could be processed within 72 hours. Later I got an email denying this. Since then I have been harassed by phone. They claim info has been processed, however, I never completed the setup call.

  

  Business Response

  Date: 10/16/2023

  apnTech called the client to address their concerns. The client expressed a desire for a refund because their business couldn't authorize voice search for ***** apnTech explained that even if an immediate refund were possible, her information could not be retracted. Furthermore, we can't process refunds until the three to four-week timeframe elapses. The client was upset, cited negative reviews, and expressed displeasure with our business. She refused to work with us and decided to dispute the charges with her bank before hanging up.
  Another agent attempted to assist her as well, but the client remained unresponsive. We also left a voicemail and sent an email, offering further assistance.

• Initial Complaint

  Date:09/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  APN advertises that we can cancel the service at any time. I have been trying to get in touch with them for weeks. They don't return phone calls. I ask for $129 be refunded for **** services and no other charge be made in my credit card

  

  Business Response

  Date: 09/28/2023

  On September 19th, one of our APN representatives, Dakarai, had a conversation with ****, the owner of ****'s ************** Services. At approximately 9 AM Pacific Standard Time Our representative ******* reached out and investigated ****************** reason for cancellation. ************** initiated a conversation with *******, expressing his concerns about the limited visibility he had experienced and his current financial situation, which fell short of his expectations. In response, we reminded ************** that we had initially set the expectation for him to remain in the program for a minimum of 6 to 12 months. It's important to note that only about 4 months have elapsed since he joined the program. We established the expectation for the program's duration based on the fact that we collaborate with platforms that update at their own pace. Given that the internet landscape undergoes daily changes, this timeframe aligns with the dynamic nature of online platforms. We emphasized the necessity of allowing these listings sufficient time to accrue more value, which  ******* and ************** agreed to have already witnessed progress and growth within the program, despite the relatively short duration of their participation. We also took the opportunity to highlight the various benefits of our program. After a constructive discussion, we successfully negotiated an agreement with **************, and he has decided to continue his participation in the program. This development signifies the continuation and strengthening of our partnership with him.

• Initial Complaint

  Date:09/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this advertising from APN Tech. They promised to get my business on voice recognized on all major search engines. They also stated if I was unhappy for any reason I could cancel within 30 days. I agreed They sent me an agreement after charging my card. I asked for a refund within the 30 days and they stated that wasn't possible. They do not follow through with their promises and give false information.

  

  Business Response

  Date: 09/07/2023

  We appreciate your feedback and understand your concerns regarding the registration of your business on Voice Search. After reviewing your case, we want to clarify a few points. Firstly, we have indeed registered your business for Voice search, and we provided proof of the services rendered. However, we noticed that your business name on one of the accounts populating on ***** differed from your full business name. This discrepancy occurred due to multiple Yelp listings associated with the same phone number and address. It's important to note that Yelp is a primary data source for ***** to populate business information. During this process, they cross-reference the data provided for voice search registration. This resulted in the issue you've experienced. On September 6th, we attempted to reach out to discuss and resolve the issue. Unfortunately, the conversation took an unpleasant turn due to the tone and demand for a refund. Our intention was to assist and clarify how this discrepancy affects your online visibility and voice search.
  We remain committed to helping you address this matter and improve your business's online presence. Please let us know when you're ready to work together to resolve these issues.

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that I was upgraded to a better package plan then the basic for the price of the basic but every time a rep. ***** they talk about how I have the basic plan and just try to upsell me before I even see them put together the package I have ordered I feel like this buisness is just trying to scam people out of there money

  

  Business Response

  Date: 08/22/2023

  I reached out to ****************** around 2:35 PM Pacific Standard Time on August 21st in an effort to address and resolve his concern. During our conversation, ****************** indicated that he was unavailable to speak at that moment. I informed him that he is welcome to contact us back the following day anytime between 7:00 AM and 4:00 PM Pacific Standard Time. He assured me that he will reach out during that timeframe. We share ********************** eagerness to resolve this matter promptly and will await his response with patience.
  

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a service through APN tech to get my business listed for voice search on the internet with engines like siri, ****** home, cortana etc... Before purchasing the service we did a live search with terms like "find a welder in ***********" or "metal fabricators in *******, ** and my business was not listed. After purchasing the service I went through the online business interview where their agents tried to upsell/force other products on me because my business "wasn't listed in other searches they performed" I informed them that I was only interested in the voice search and was promised that after 2-4 weeks my business would show up in searches like we tried "welders or metal fabricators in ***********" Its been well over 6 weeks and I've reached out to the company for their guarantee policy and they responded with a visual snap shot of a voice search for my company by name which was ALWAYS showing up before and not what I purchased. They seem to think that they fulfilled their guarantee but clearly they have not. They make false promises in hopes to upsell you on subscription services. They need to credit me my fees in full for not meeting their end of the deal.

  

  Business Response

  Date: 08/17/2023

  An apnTech representative initiated contact with ****** to address the issue at hand. Regrettably, our attempts to establish communication and resolve the matter were unsuccessful, despite our shared eagerness to do so. We remain committed to finding a resolution and will patiently await ******'s response or further communication from him, enabling us to proceed accordingly. 

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently inquired about a voice search marketing. What a huge mistake I have been called non stop. When I stopped answering the agent began texting. I said I have my marketing and voice search set up they then stated we are the only company in the us that offers this service. Then he said I must have been scammed and he feels obligated to educate me. I mind you this is after I asked him to not contact me. As Im posting this he actually attempted another call. I have the messages and the voice mails and call records. Im concerned they may go after my business now they have been exposed.

  

  Business Response

  Date: 08/11/2023

  We have added ****** to the Do Not Contact list. We do not cold call or reach out to clients without them requesting more information for our services. Since we have added him to the *** list within our company, the client will no longer receive any calls from apnTech. We can not prevent any other calls from other companies regarding voice search or online marketing services. There are various companies providing the same service. ****** may also be receiving calls from other companies. he can take measures on adding his business to the Do Not Call List registry or set specific settings up with his carrier. 
  
  
  
  
  

• Initial Complaint

  Date:08/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a representative from APN Tech on July 31st I paid them $698.00 I was told they would provide help with voice listings and indexing for my business on business page listings on directories.After they took my money the next day they told me the listing indexing was not included and it would cosy $2,200.00 down and $200.00 a month. I told them I wanted my money refunded because this was not mentioned by the sales rep. I have been calling and emailing every day since and no one has done anything to resolve this.They never gave me an account number or provided any service to me at all.Thgere has been no service provided for anything and this company is an absolute fraud!

  

  Business Response

  Date: 08/17/2023

  We initiated contact with **** in response to the concerns raised about their account. A representative promptly contacted **** via phone call to address the matter. Regrettably, we were informed that the client had initiated a dispute, which unfortunately limits our ability to provide further assistance concerning their refund inquiry.

  Customer Answer

  Date: 08/30/2023

  APN Tech has not satisfied the repayment to my Bank and this dispute has not been settled in any way shape or form. I spoke with someone last week but they have not done anything to pay my bank the money back for the fraudulent charge.

  
  

  

  Business Response

  Date: 09/06/2023

  We were required to submit supporting documents and evidence related to the transaction, including proof of services rendered and transcripts of recorded calls. We diligently compiled and submitted all necessary materials to ensure a comprehensive review of the situation. Given your response, we understand that the temporary credit was reversed, and the decision has been made in favor of the merchant. While this outcome is disappointing, we respect the dispute resolution process and your organization's commitment to a fair evaluation. We remain committed to ensuring that our customers receive the best possible service and support. 

  Customer Answer

  Date: 09/09/2023

  The company APNTECH was not truthful about the service they were going to provide me and told me if I was not satisfied I would get my money returned. The very next day when I realized they did not tell me the truth I told them I did not want the service and to return my money instead of honoring their word of rfunding my money they ignored my many calls and text and emails and refused to return my money. You can see by the many complaints concerning the same issues I had that they are not providing the service or the refunds that they are offering. I do not think they should be allowed to continue this fraudulent behavior of misleading business owners.

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for APN tech services in May 2023, for the voice searches on all platforms for the amount of $698.00. I had a setup call in May 2023, and upgraded to the directory search for an additional $1,496.00. And found I am now to be charged an additional $199/mo. nothing has been done as of May 19. 2023. I have no signed contract with this business. My company does not even show up on the any web pages. I have looked. Not even on Yelp. What am I paying for?I have tried to review their website with no information. I called several times, and it goes go to an answering service and nobody ever calls back. I have emailed cancellations with no response. I have filed a dispute with my credit card company. I want a full refund and cancellation.

  

  Business Response

  Date: 08/14/2023

  On August 14th at 7:30 AM PST, a representative from our APN team engaged in a conversation with ******* regarding the aforementioned complaint. ******* communicated his concern about not appearing in voice search results when searching using specific keywords, despite being confident about his visibility when searching using the company's name. Our representative elaborated that the disparity might be attributed to variations in the company's name and phone number on the ****** My Business page in comparison to the information disseminated by us. The representative clarified that since ********* company is indeed appearing in search results by its name, it's evident that the registration process has been successful. The only requirement is consistency across all platforms to enable visibility through keyword searches. This is a straightforward solution. Furthermore, the representative informed ******* that all calls are recorded, verifying that he was informed about the monthly payment obligations on the day of enrollment. Moreover, he interacted with our billing director on June 2nd to rectify payment issues, which resulted in successful payment processing for the monthly fee. ******* acknowledged the miscommunication, he explained that his primary concern arose from his absence in voice search results. He also conveyed that he felt neglected since he had reached out for assistance and received no response. The representative clarified that multiple attempts were made to contact ******* via both phone calls and emails, but unfortunately, none of these attempts yielded a response. Ultimately, ******* has expressed a desire to terminate his account and discontinue our services. Both parties have agreed upon this resolution, and any outstanding concerns have been adequately addressed. Consequently, no further actions are deemed necessary from either party's end.

  Customer Answer

  Date: 08/16/2023

  
  Better Business Bureau:

   

  It is hard to get in touch with the right people at APN.  They have an answering service, and it is very difficult to get in touch with the right people.  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   

  
  

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a sales call in April with a sales pitch that our business could be found online using voice search. We decided to go ahead with it and paid $578.00 for these services on 4/14. We were told it can take roughly 30 days for the search results and after all this time, we cannot be found via voice search. We called and emailed several times with no response. We were about to file a complaint when a representative called back. In response to this solution, they suggested that we sign up for Yelp business. We are still nowhere to be found in any of the search engines they promised for our area and business. We've been given numerous excuses, and all we want now is a refund.

  

  Business Response

  Date: 08/14/2023

  On August 14th, at 1:50 PM Pacific Standard Time, one of our APN representatives successfully established communication with ***, who is the proprietor of Fine *** Collectors Gallery. One of our representatives from APN recently engaged in a conversation with *** regarding voice search concerns, which led us to explore potential solutions. *** had expressed ****'s viewpoint that his visibility on voice search platforms was lacking. Our goal was to address this issue by considering a purchase he made.
  Through a detailed interaction, our representative was able to demonstrate to *** that he was indeed visible on these voice search platforms. We substantiated this by furnishing evidence of the services we provided, which was shared with *** via email. *** conveyed his primary desire to establish a presence on voice search platforms, while also aspiring for enhanced visibility of his website. In light of a dispute that was raised, we acknowledged that resubmitting the information might not typically be feasible under these circumstances. However, as a gesture of goodwill, we decided to extend a one-time courtesy by resubmitting the information, including his website details. This cooperative approach was pursued to ****** a satisfactory resolution. Subsequently, a mutual understanding was reached between both parties, culminating in the resolution of the issue. *** acknowledges his current visibility on voice search platforms and recognizes that the services he initially subscribed to have been successfully delivered.

• Initial Complaint

  Date:06/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I p0urchased a program from the companyAnd was told by the salesperson that not only being able to request reviews from customers it would also show my existing reviews on my ****** webpage reviews ar. Now I am told that is impossible to do. The whole purpose of buying the program was being able to transfer my reviews 276 of them to my ****** page but now I am told it again that is not possible. I am told that I have to go to a birds eye sight of some sort and wait months for it to come up maybe. I was told by customer service after they told me there was nothing that they could do for me that they could not be responsible for what their salespeople say. Very disappointed

  

  Business Response

  Date: 06/06/2023

  One of our Account Managers ******* did call and speak with **************** about the situation at hand. After a great conversation, and ironing out all the concerns of the client; **************** and ******* were able to come to a resolution on how to move forward. They spoke about all the benefits that come with both programs. **************** was very understanding and will be reinstating both programs to continue building their business' visibility and push for ultimate success with his reputation online. 

  Customer Answer

  Date: 06/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************