Business Profile

Event Ticket Sales

Live Nation

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Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

763 total complaints in the last 3 years.
210 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/23/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attended a ******************* concert in ****** on August 10th 2024 and I paid for the VIP package. I can attached what the VIP package claimed to include and my experience did not include what they advertised. We did not receive any VIP merch including the laminate and candy that they advertised to enjoy at the show. It was also just poor organization overall so we did not feel VIP to say the least. The man at the door yelled at us when I was asking him which ticket he needed(the VIP or the normal) and he wouldnt answer my question and forced me to the back of the line. There was no special VIP picture area, there was a backdrop that anyone could have access to and it wasnt private and the employees were trying to get everyone to move along instead of be able to take any picture. It also clearly was not just for VIP which is what was expected. The single only thing I did get that was advertised was early access to the soundcheck. Everything else was not provided and I have reached out many times to figure out what is going on. Half the employees there agree with me and think I should get my money back but every time I get pushed up to a manager they just say no and give no other explanation. They just sent me one merch item along with the VIP laminate in the mail over 3 months later but it still is not everything they advertised. I also do not think sending a VIP laminate 3 months after the show is equal compensation at all. They made me sign a form saying if I dont get what is advertised then they will give equal compensation and now they are refusing. I feel robbed because I paid all that extra money and got very little to no benefits and the company is not willing to work with me at all. Getting items such as candy and a VIP badge 3 months after the show is not acceptable especially with very poor communication. They should be able to refund a portion of my bill due to the fact they did not provide what they said they would. I still have not seen the poster at all.
Business Response
Date: 11/25/2024
Hello,
In regards to order 48-15754/NY2, we have processed a refund. You will see the refund of $331.00 back on your card used for purchase in 5-7 business days.
Sincerely,
*******
Consumer Support Team
Customer Answer
Date: 11/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:11/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased three tickets to see Usher on Feb 16 for $1,324.29. Immediately after purchasing I tried to get a refund - I was told I was unable to get a refund. The concert date was in August and during the same week of the concert - the concert was rescheduled to December (I found this out through social media). Unfortunately, between August/September and December 1. I was laid off from work - unable to fund the travel to attend the concert. 2. My mom is on oxygen and her oxygen wouldn't last long to attend the concert. 3. The person for the third ticket is not able to receive the dates off from work with the new dates to attend the concert. I am please requesting a refund for the three tickets. I was told that I had to reach out to the event organizer. This has all been very stressful and draining.
Business Response
Date: 11/24/2024
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear that you missed the deadline for refunds for Usher.
Ticketmaster is contracted to sell tickets on behalf of the event organizers. Regrettably, the event organizer is no longer offering refunds for this event. There was a 30 day refund window, which ended on September 14, 2024. If you are unable to attend the event, we suggest that you post your tickets for resale or transfer them to a friend/family member.
Sincerely,
******** *.
Consumer Support

Customer Answer
Date: 11/24/2024

Complaint: 22594831

I am rejecting this response because:
LiveNation is the event organizer is over refunds. If LiveNation is not the event organizer - they should give me the company and contact details for the event organizer. The price that Ticketmaster is trying to give me money for my tickets that I paid $1300 for is $300 - for three tickets. Please do the right thing and refund me money. I would like to escalate this issue.

Sincerely,

***** ******
Business Response
Date: 12/01/2024
Hello,
We are in receipt of your response regarding the complaint submitted to the Better Business Bureau.
As previously advised, refunds were offered for this event beginning on August 15, 2024 and ending on September 14, 2024. During this 30 day window, refunds could be requested from your Ticketmaster account.
Our records indicate that you contacted our *************************** on Wednesday, November 27, 2024 and were advised of who the event organizer is, along with their contact information.
Additionally, if you choose not to resell your tickets on the Ticketmaster website, you can post them on a third party site, then transfer the tickets to the buyer if they sell.
Sincerely,
******** *.
Consumer Support
Initial Complaint
Date:11/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have sold a ticket on **************** on November 7, 2024.The funds were to be delivered by the business via bank account within 5 business days. Today is November 20, way past the promised date. I expect and want to get my funds as soon as possible as I do not want to take this to legal matter.
Business Response
Date: 11/20/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
you for bringing your concerns to our attention.
I have reviewed this complaint and the related listing P4FFB-932. In order to receive your payout, your taxpayer info must be verified. You can find the form linked in your Ticketmaster account at the top of the Listings page. Once your taxpayer info is verified, your payment will begin processing automatically since you have already verified your checking account.

Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team
Initial Complaint
Date:11/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 13 I bought 2 tickets from *************** paid US$356.6. On November 7 my ticketmaster account was hacked and tickets were stolen from my account. I immediately reported my case to ticketmaster. My gmail account has a different password, two stepverification, and was not hacked. Surprisingly, ticketmaster has a very poor security system. Its system was hacked this year and several accounts werecompromised. In addition, ticketmaster does not have a two step verification system or any other type of security measure and anyone can transfer tickets without my confirmation or permission. Ticketmaster is depository of my tickets and you failed to provide the necessary security measures to keep them safe. I havesent several emails to ticketmaster and called several times and I have not obtained a response yet. This is a very poor customer service. Unacceptable.
Business Response
Date: 11/25/2024
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear of the trouble you experienced with order 52-51936/WDC.
Our records indicate that our Fraud Prevention team was able to recover your tickets and returned them to your account with new barcodes on November 20, 2024.
If you haven't already done so, please update your email password (which is where most of these issues originate) as well as your Ticketmaster password. Anyone who can gain access to your email can put your tickets at risk. It is important to select strong passwords that are not used across different accounts.
We apologize for the frustration and inconvenience this has caused.
Sincerely,
******** *.
Consumer Support
Initial Complaint
Date:11/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 tickets to the ********** vs. ***** game on May 18, 2024 for my son's college graduation. The game was on November 10, 2024. My son and a friend flew from ************ to *****, ** for the game that Sunday morning. When they went to have their digital TicketMaster tickets scanned, it showed that a "****** *******" had claimed both tickets. TicketMaster could not help fast enough to get my son into the game, so he had to go to the box office and purchase 2 more tickets. We are now out over $600 for the new tickets and the old tickets that have not been refunded by TicketMaster yet. I have called every day since Sunday, November 10 but nobody has any answer for me other than "someone is working on it." I am a single mother and cannot afford to be out this much money for TicketMaster allowing fraud on their member's accounts and taking days and days with no communication and no refund for our STOLEN tickets. I am hoping someone can help facilitate a refund for me as soon as possible, as again today, I was told by TicketMaster customer support that, "someone is still working on it."
Business Response
Date: 11/21/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
you for bringing your concerns to our attention.
I have reviewed this complaint and the related order 3000-0590-0376-1810-1. We can confirm this order was refunded in full on November 19, 2024 and the credit for $341.04 should be processed back to the method of payment used for purchase within 5-7 business days.

Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team

Customer Answer
Date: 11/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:11/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two concert tickets I purchased from ************. One for Usher and the other for ****** **********. Both of my tickets were stolen by hackers out of the TicketMaster app that is supposed to be secure. TicketMaster is not taking responsibility. They claim my account got hacked because of my email but my email has not been hacked. It has been four days and not response from TicketMaster on a resolution. Apparently, TicketMaster had a breach of customer info and they claim our log-ins were not jeapordized but it looks like they were as thousands are having this issue. I would like a refund for the Usher ticket that was purchased for me by my friend and later transferred to me. For the ticket I purchased for ****** **********, I would like the seat returned or a seat of my choice that is comparable on an aisle. ****** was originally Oct 31st but he rescheduled the St. **** show, I believe to February. If I can't choose my ticket, I want my money back.I know they can do this because I have seen people on TikTok get their original tickets back or be given comparable seats or some got worse tickets too. I dont want that... It appears that Ticketmaster has known about this issue for at least a month. They should have protected their customers by emailing an alert to change our app passwords. As a customer they are liable for this. This is very upsetting because they have a monopoly on concert ticket purchases. Clients need to know that their assets are safe. My case number is #********
Business Response
Date: 11/05/2024
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

Unfortunately, you did not purchase directly through us. Please reach out to your point of purchase for refund options.

Thank you.

***** *.
Consumer Support
Customer Answer
Date: 11/07/2024

Complaint: 22507517

I am rejecting this response because: they are the parent company of ************ and there is no BBB listing for Ticketmaster to file a complaint against them.
I have attempted numerous times to escalate this situation, but I am constantly blocked by employees from the ************
In my opinion, as the parent company of ************, you are dually responsible for the security of customer assets that are being held in your app.
We have no other way to secure our tickets so the expectation is that the app is secured. Nobody has hacked my email as Ticketmaster asserts. I truly believe all of the tickets that are being stolen out of the app are due to a ***************** breach.
The company website does not provide a space where customers can escalate their concerns so this was my only course of action.
I would appreciate any support in getting this taken care of. My tickets were not cheap.

Sincerely,

*******-**** *******
Business Response
Date: 11/18/2024
Hello,
We are in receipt of your response regarding the complaint submitted to the Better Business Bureau.
We apologize for the previous response as we were able to locate your order 71-34926/CH3 and 25-47409/CH3.
Our records indicate that the ticket on 25-47409/CH3 was recovered by our **************** and returned to your account on the day of the event. As for order 71-34926/CH3 we were able to recover that ticket today and returned it to your Ticketmaster account with a new barcode.
If you haven't already done so, please update your email password (which is where most of these issues originate) as well as your Ticketmaster password. Anyone who can gain access to your email can put your tickets at risk. It is important to select strong passwords that are not used across different accounts.
We apologize for the frustration and inconvenience this has caused.
Sincerely,
******** *.
Consumer Support
Initial Complaint
Date:10/31/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Signed up for Verified Fan for the ****** ***** concert August of 2023 for the ***** location of the show. I was waitlisted for all 3 shows but fully signed up and registered as a verified fan. On 10/17/24 the day prior to the 10/18/24 show there was a last minute drop of tickets that was stated to allow verified fans access the queue - however no codes were sent out for this and even being a verified fan I was not allowed access into the queue. Within minutes of the queue opening double digit tickets were being added on to re sale sites. The same thing happened this evening for the Indianapolis shows. How can Ticketmaster and live nation claim they out processes in place to help fans get tickets but in face they dont and they go directly to re sale sites where they can mark up the price thousands of dollars. Livenation and Ticketmaster let all the bots through consistently it never ends and never protects fans.
Business Response
Date: 11/09/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Selection is not a measure of how big a fan anybody is. Sometimes there simply arent enough tickets for everyone. When demand exceeds availability, a limited number of fans get access to the Verified Fan sale, and others must be placed on the waitlist. The number of fans who receive access depends on the number of tickets currently available this is done to help create a less crowded ticket shopping experience for fans.
There are currently no more tickets available at this time. For all questions regarding the ****** ***** | The **** Tour Verified Fan sale, please refer to our blog, **************************************************************
Thank you for the opportunity to respond and address your concerns.
Sincerely
**** *.
Consumer Support Team
Initial Complaint
Date:10/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 9/26/2024 The amount paid to business: $75 What the business committed to providing: ******** my cancellation request.The nature of the dispute: The ONLY reason I am making this complaint is purely principle. The customer service team and support team have been rude and completely refused to acknowledge or help with their mistake.September 25th 8:17 pm EST I called into Front Gate support *************) to cancel the ticket since I bought the wrong one. They told me that even though I just bought it an hour ago, I still had to pay the initial fee. Fine. They said they would process my cancellation and it would take ***** hours. Ok.September 26th 1:27 pm EST I called back because I thought I could at least just sell my ticket and get recoup that initial fee. So, I called back and asked to withdraw my case. They said ok, the lay away plan will be paid as usual. Your final payment will be October 9th.October 30th I realized I wasn't charged so I called in and they said they had no recollection of me asking for that. Thankfully I called because in one week the event is happening and I would've showed up without a way to enter.Currently fighting with their staff because not only will they not refund me for that initial amount (I had to buy another ticket) they won't even acknowledge the mistake they made. I've attached both screenshots of both calls. They both lasted around the same time. Coincidentally, Front Gate support has my INITIAL call and not my 2nd call. What's even crazier is I had a support staff call me just now and say cancellation takes "5-15 minutes" and yet I have a screenshot that my cancellation happened 24 hours later. 9 hours I called the 2nd time to withdraw my cancellation.They've done nothing to help. Support refuses to acknowledge this. They just hung up and said to kick rocks. I have proof of both call time stamps and proof of the email time. It wouldn't let me submit photos to this claim.
Business Response
Date: 11/14/2024
We're sorry to hear you had issues with your layaway order and can understand your frustrations. When orders are first processed as the charges are often not settled onto your account until 24 hours later, that can often prevent agents from processing immediate cancellations of an order when it is initially purchased. Unfortunately, it looks like your request to retract your cancellation of your order was received after another agent had already pulled your order to process your previous cancellation request. As your event has already passed, I've gone ahead and waived the $75 cancellation free for the confusion and inconvenience and greatly appreciate your patience while we worked to resolve this. Please let us know if you have any further questions or concerns regarding your order. Thank you for understanding.
Initial Complaint
Date:10/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I accidentally ordered a ticket that I didnt want. I asked for a refund and the merchant refused. The payment wasn't due yet.
Business Response
Date: 10/30/2024
Reviewing your information, we were able to locate an order for Rolling Loud Miami which has been purchased on layaway plan. Our records show you contacted us on 10/26/24 as you had manually processed a scheduled payment but used the incorrect payment details when voluntarily processing your payment early. As agents previously advised, we cannot reverse a completed transaction. The only solution we can offer is to cancel your entire layaway plan, which will cancel your tickets and refund all funds paid minus the $120 cancellation fee as agreed to in your layaway terms. Please let us know either by responding here or reaching out to an agent directly if you would like to cancel your layaway plan so we may assist you further. Thank you for understanding.
Initial Complaint
Date:10/25/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attended an event at the ************** (***) in ****** on October 16, 2024. It was a great show (***** *********) w/ fantastic sound, lighting & overall ******************* However prior to the show my *********** ate dinner at the *************** The bartender appeared sexist as she forgot my drink order (Diet Coke) & the only other womans French Fries but all the men at the bar were served food & drink promptly. There were only approximately 8 customers for her to serve with 2 runners. The menu was sparse (6choices) & the food overpriced &nasty. I got chicken tenders that clearly came out of a frozen bag (I believe *****) which were microwaved & thus hard to chew. They were also cold & I had to ask for dipping sauce. My total was 24.00$ including ********** for a crappy meal which costs about 3 bucks. Ive been a ******************** in the catering business for over 23 years & have also worked at restaurants so I know the terrain well. Since I was unsatisfied with my ************** I decided to reach out to Live Nations CEO **** ******. My complaint: I have called his office several times since Thursday the 17th to discuss my experience @ the *** (owned by Live Nation, but I was unsuccessful in reaching anyone @the restaurant &could only get the box office). I have been a ************************************* customer since the late 80s &thru the present. My voice mails to headquarters state why Im calling & that I am an almost 40 year client who wants to discuss my recent experience. Ive asked for call backs more than a dozen times, have mentioned I have positive info too & I am basically being ignored! There has been zero effort to communicate with me & today when I did get a receptionist to finally answer she immediately transferred me to a voice mail. I have used a calm voice in all my msgs.Live Nation makes ***** billion dollars yearly and **** ****** made 139 million in 2022 & is rated #1 in the Top Ten most overpaid CEOs. W/o folks like me this wouldnt be so
Business Response
Date: 11/05/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I apologize for the inconvenience you and your guests have experienced. I have passed your concerns to the appropriate team for review as well as provided your contact information.
Thank you for the opportunity to respond and address your concerns.
Sincerely
**** *.
Consumer Support Team

Customer Answer
Date: 11/08/2024

Complaint: 22475193

I am rejecting this response because: I am looking to hear from **** ****** himself - he is #1 in the top 10 most overpaid CEOs & makes billions of dollars bc of customers like me. I contacted his office several times over 2 weeks with no results. Certainly he can spare 3-5 minutes of his time to discuss my experience, including the good parts. I reject the letter from the assigned customer complaint rep. ** is flat & offers no resolve. BBB seemed to be the right channel to solve my prob. But maybe Live Nation & its shareholders would respond better if I brought my story to local media instead ??

Sincerely,

*** Ciccarelli *******
Business Response
Date: 11/22/2024
Hello,
We are very sorry to hear about your experience at the **************. Regretfully, we can only forward the complaint to the House ************************* We handle ticket sales for their events, not their staffing for the food service. I have reached out to their team and been advised that the complaint is being forwarded to their general manager.
We are happy to hear your positive feedback concerning the event you went to see. It is always great to hear that our fans had a great time at their event.
Sincerely,
*******
Consumer Support Team
Customer Answer
Date: 11/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** Ciccarelli *******

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Live Nation is NOT a BBB Accredited Business.