Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  7800 Cellar Door Dr Bristow, VA 20136

• 

  The Xfinity Center for the Performing Arts

  885 S Main St Mansfield, MA 02048-3148

• 

  Live Nation

  60 Railroad Pl Saratoga Spgs, NY 12866-3048

• 

  Live Nation

  PO Box 62230 Tampa, FL 33662-2230

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for "South Star Early Pre-Sale notification" as the tickets would be $200 EACH less expensive (as you can see by the amount spent for 2 tickets, money is not the issue). At NO TIME did I ever receive such notification from Front Gate and was forced to spent the additional $400 to secure my two tickets. Since the opening day of the sale, I have reached out to FGT via EVERY MEANS POSSIBLE ON MULTIPLE OCCASSIONS....UTILIZING THEIR LINK, FORMS AND WHATEVER PHONE NUMBERS...without any response....none....nada...zero and below I share with you an example of such....where they clearly state how to make contact...only to either ignore completely...or send you an automated response stating that THEY DO NOT...OR NO LONGER...UTILIZE THE ***** OR CONTACT US FORM THAT THEY HAVE PROVIDED!!! They have all these records and can verify every claim I have made here. Am I asking for something for nothing? NO! Am I wanting something that I am not rightfully due? NO! Am I demanding a response and the one thing that I am entitled (a word I typically don't use) YES!!! I also feel for them as ****** made cancelling the second day of the festival necessary...did I complain about this? No Did I complain when ****** Addiction cancelled? No FGT did refund 50% of the overall cost as promised with the second day being cancelled ALL I WANT IS THE $400 OVERPAYMENT***SAMPLE OF CONTACT***Order #: ********* Refund Transactions October 23, 2024 - Refund Processed: $1738.55 on **************** ending in 4002 Refunds may take up to 10 days to be applied to your account.Sincerely,South Star South Star logo.Questions? Contact Us Email Website Thank you for contacting Front Gate Tickets. As this inbox is no longer monitored, please use the contact form here and provide as much detail as possible and well be in touch.

  Business Response

  Date: 10/30/2024

  We're sorry to hear you had issues with your order. Unfortunately, we cannot speculate on why you may have had issues receiving a marketing email regarding presale tickets. There are many factors including user error signing up for the presale, incorrect email address being entered, automated blocking from your email client, or spam filters, any or all of which may have prevented you from receiving a presale notification. As you purchased tickets at their available pricing and agreed to the terms of sale which state all sales are final and non-refundable, we are not able to offer any price matching or refunds. We also see that your refund due to event cancellations was processed on 10/22/24 back to the original method of payment. Please note refunds can take anywhere from 5-10 business days to finish processing and we recommend contacting your financial institution if you need further assistance locating your funds. For future reference, you can contact us via our contact form online here: ***************************************************************************

  Thank you for understanding. 

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 tix to the 10/19/24 show, Wildwoods 50, 60, 70 weekend in ********, **********. I paid $182. The tix were ***** each plus exuberant fees of $6 processing fee and !6.50 service fee for each ticket. I am a senior citizen and became very ill. I tried to get a refund or even a partial refund from Sat 1012/24. The problem was my social security number was required and a 1099. I refused to give mu social because ticketmaster had a data breach and I was affected by that. I didn't trust them with my info again. I tried chatting on the website and got conflicting information. One person said I had to fill out a 1099 and give social and other said social security number was not required. Yes when I tried to fill out the form, I would not get any refund unless i gave my social and a 1099. So I never got a refund and never attended the concert. There was a lot of confusing information from your employees. I had many chats and there was lots of incorrect and conflicting info. I have copies of all those chats to prove this.This was NOT my fault. It was due to your employees not having correct info and misleading me.The tickets were Sec FL4 Row H seat ***** and I ordered these on 5/6/24. Why was mu social security number required? Why couldn't you just credit my ***** You had a data breach and i did not feel safe. I still feel I should get a partial refund, if not the full amount. When I tried to get the refund, the company was giving refunds but I had to give my social. Please look into this. Please give some type of refund. This would be fair as NONE of this was my fault. I await your reply and thank you for your time.

  Business Response

  Date: 11/05/2024

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
  you for bringing your concerns to our attention.
  I have reviewed this complaint and the related order 9-24206/PHI. As a one-time courtesy, we have refunded this order in full and the credit for $182.00 should be credited back to your card used for purchase within 5-7 business days. 

  It should be noted that the 1099K/Taxpayer details would only be required if you chose to resell your unwanted tickets directly through your Ticketmaster account, which you were previously advised to do, since refunds were not available at the time. 
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  

  
  

  Customer Answer

  Date: 11/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed several people including the day of contact I was supposed to reach out to with any issues. I arrived at the venue with plenty of time to make it to vip check in. We were forced to sit in line for over 2 hours for parking due to the unorganized parking arrangements the venue had. Once we finally got parked and over to the venue, we were there in time for the vip check in. We asked several staff members where to go, and we were told 3 different locations. When we finally got in line to what they told us was the vip checking, we were then informed this was not it by a different employee. When this employee informed us that this was the incorrect place, she told us vip checkin was now closed. We then had to go to the general area of checkin, which made us miss a great amount of the opening act. By the time we finally made it to our seats, the opener was already half way done. I am not only disappointed but disgusted with the way this was handled as I paid to see both the opener and the main show. However, this was not my biggest issue. My biggest issue is I was supposed to receive a special vip gift for both tickets, along with the rest of the collectibles. The person I contacted told me they would ship this as this is all I wanted. I contacted this person on August 25th about receiving my gift and she said it would be shipped and to ignore any emails further about live nation. It is not 10/22/24 and I have not received anything, not an apology, not my gift, no compensation, nothing. This has sickened my experience as I have attended so many concerts and especially since this was my birthday trip. This has not only ruined my experiences with concerts as a whole, but I have lost money since I still have yet to receive what I have paid for.

  Business Response

  Date: 11/07/2024

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  I apologize for the inconvenience you may have experienced. The VIP promoter has shipped your merchandise and should be received within 5-7 business days. The tracking number for your package is 1Z19469A0399785850. 

  After further review, we have confirmed an email was sent on August 22, 2024 entailing your VIP Itinerary regarding your Pitbull Silver VIP package. The itinerary included both the check-in location and a map of the check-in location. Ticketmaster is contracted to sell tickets on behalf of the event organizers who sets the rules for refunds. Unfortunately, the Event Organizer for this event is not authorizing us to issue refunds. For these reasons we cannot refund your order.

  Thank you for the opportunity to respond and address your concerns.

  Sincerely
  

  **** *.
  

  Consumer Support Team

  
  

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request a refund for concert tickets I purchased on October 7th, 2024 in the amount of $402.03. The tickets are for BOO Seattle 2024 and were acquired through your website, frontgatetickets.com.While I was initially very excited to attend, Ive grown increasingly concerned about my health and safety based on recent discussions surrounding the event. In various online groups, I've seen individuals who are actively sickmany with COVID-19discussing plans to attend the concert despite being unwell. Alarmingly, I have seen posts from people requesting fake negative COVID tests and doctored vaccination cards to bypass safety protocols as well.Although I appreciate that measures are in place, the apparent disregard for these precautions has caused me a bit of anxiety. Additionally, I live with my grandparents, who are well past retirement age, and I simply cannot take the risk of exposing them to illness. Given their age and health, even minor illnesses could pose serious risks.Though the tickets are technically listed as non-refundable, Im hoping you will consider making an exception given the circumstances. If this issue persists and individuals are knowingly attending while sick, it could pose significant public health risks and could potentially damage the reputation of the event or the company involved. Im sure that neither you nor I would want to see such negative attention, especially when it can be avoided by keeping public safety a priority.The only reason I would still consider attending is the high cost of the tickets. If I were able to receive a refund, it would resolve the situation entirely, and I could avoid the risk of exposure. However, without a refund, I would be extremely uncomfortable attending, knowing I may jeopardize the health of myself and others in the process. It is a situation I would much rather avoid, but the financial burden makes it difficult to simply ignore the event.Thank you for your time and understanding.

  Business Response

  Date: 10/30/2024

  We're sorry to hear you no longer feel safe attending your event and understand your concerns. Unfortunately, reviewing your order, we do see that your tickets were scanned into the event successfully and are therefore unable to assist with any refund. Thank you for understanding. 

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tickets to the **************** Game on Sunday 10/20. I used TM to buy these tickets at approximately 12:09pm EST on 10/19. During checkout, after I hit Complete Purchase, the system auto added a $125 (plus tax) ticket for a VIP tailgate. I received a ******* from my CC at 12:09 for this purchase that had this added cost on their that I did not notice. When I realized this mistake (seconds after purchase). I started a chat to get a refund. I also called in when the chat went silent for 2 hours. ** has said all sales are final and I made multiple purchases and this extra couldn't be added to the game tickets. I must have checked out twice. I only checked out once, and never asked for the VIP ticket. If I bought 4 game tickets, why would I purchase 1 tailgate ticket? ** has said all sales are final and there is nothing I can do. This was auto added and I never approved. This was not a separate transaction, if it was, I would have receive multiple SafeKeys. I fear their system is doing this to other orders as well.

  Business Response

  Date: 10/22/2024

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry for the confusion. Our records indicate that you placed two separate orders. The event tickets are located on order 3000-0614-2347-5227-5 and the VIP Tailgate ticket was purchased on order 40-37845/CH2. 

  As a one-time courtesy, we have issued a refund for order 40-37845/CH2. You can expect to see a full refund of $127.61 back on your original method of payment within 3-7 business days. 

  Sincerely,

  ******** *.

  Consumer Support 

• Initial Complaint

  Date:10/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the following concert tickets:********* - purchased August 14th Order #**-57185/NCA $616 Imagine Dragon - purchase August **th Order #****-0602-2309-3874-7 $2**.52 *** *** - purchase August 18th Order #**-52794/PHI $388.80 On Sept 26th I received emails that my events had been successfully transferred. I did not authorize any transfers so immediately called Ticketmaster to report that my account was hacked. They advised me that they would report this to the fraud department and that I would hear back in 3-5 days with a resolution. It is now Oct 20th and I have yet to hear back. I have called numerous times. I have initiated many communications through their website via chat. I am always advised that the fraud **** is working on the issue and to wait to hear back with a resolution. On the day of my ********* show they told me not to go because there was no resolution and that I would be refunded. I have not seen a refund or any communication confirming this. I have a show tonight (10/20) and still no resolution. I have never received a call or email from the actual fraud ****. I escalated my issue to a supervisor on Oct 17th. I was told they would get back to me in ***** hours and still have not heard from anyone. If they do not plan to resolve these types of issues they should say so, not tell people they are working on it. Many people are in the same boat as me and Ticketmaster needs to change their business practice to 1. prevent the fraud in the first place 2. handle rapidly to prevent hackers from being able to resell.

  Business Response

  Date: 10/21/2024

  Hello,
  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  We are sorry to hear of the bad experience regarding your ticket purchase. We have escalated your case to the Fraud team, they will be contacting you as soon as possible.
  
  We apologize for the frustration and inconvenience this has caused.
  
  Sincerely,
  ***** *.
  Consumer Support

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a iiipoints Miami ticket on July 11th for $255, after a couple months I had something come up and realized I couldnt attend anymore. I then sold my wristband that came in the mail directly to my friend a week before the festival. The festival took place yesterday October 18th and today October 19th. My friend wasnt able to get into the festival with my wristband, I sent him the order number, the confirmation and everything that I received on my end from the company. They repeatedly told him that someone already entered using my wristband. Im furious with this company because not only can they not help me out over the phone but apparently someone mustve showed them my order id and was able to get a wristband under my name. The front gate tickets company is supposed to check ids and make sure that the person is really who theyre supposed to be. My friend told me they werent checking ids and still couldnt get into the festival. Not only is this a loss of money on my end but apparently the company doesnt have anyone for me to call. I saw that it is possible to get a refund through you guys so I wanted to see if I could please have some help with this issue.

  Business Response

  Date: 10/30/2024

  We're sorry to hear you had issues with your III Points order. Reviewing your order information we can see that your wristband was delivered to your address on file and once received is fully the purchasers responsibility. Additionally, Front Gate Tickets cannot get involved with or support third party sales and as such can only guarantee the admission of the original purchaser. Again, we can confirm your order was successfully mailed to the address on file and that this ticket was successfully scanned into the event but cannot offer any further information or assistance. Thank you for understanding. 

• Initial Complaint

  Date:10/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 resale tickets from ************. They both stated in the description box that they came with PLAYERS CLUB access. Which means, free food, drinks and access to the players hallway. Upon completing the purchase, I chatted with a representative that told me my tickets dont come with anything but a seat because they are resale. Even though, it clearly says, PLAYERS CLUB ACCESS, on their app and seating chart. They are false advertising tickets and making a huge profit from fees they are charging people. No one in their right mind would pay that exorbitant amount of money to not even get food or drinks included. I attached two different RESALE tickets on their site that clearly says PLAYERS CLUB ACCESS INCLUDED

  Business Response

  Date: 10/22/2024

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
  you for bringing your concerns to our attention.
  I have reviewed this complaint and the related order 3000-0612-8324-7677-6. Sorry for the confusion, we can confirm that the ******* club amenities including drinks will be included with your ticket order, since the amenities are offered based on the seat locations/section within the venue.

  It should be noted, since this event is not postponed or rescheduled, we are unable to offer any courtesy refunds. 
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  

  
  

  Customer Answer

  Date: 10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I could exchange my GA tickets if I got on the waitlist. 5 days before the show they finally charged me for VIP tickets and now telling me I cannot have my GA tickets refunded as promised in August.

  Business Response

  Date: 10/17/2024

  We're sorry to hear you're having issue with your tickets and apologize for any confusion. As advised in the email you first received, in order to qualify for an exchange, both ticket types must still be available for sale. As VIP tickets were not available for general sale, your order did not qualify for an exchange. We can also see this information was advised to you in a follow up email on Aug 17th, 2024 along with the information that you could cancel your waitlist request at any time. You also would have received an email advising you your waitlist request was approved and giving you 24 hours to then cancel your order if you no longer wished to use it. Unfortunately, we cannot assist with a refund on completed orders and must uphold the terms of sale which state all sales are final. We can only advise you continue working with the event directly as they are the only ones who might be able to assist you further. Thank you for understanding. 

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an unauthorized purchase of waitlist tickets for the When We Were Young Event. I joined the waitlist back in July 2024. I was suppose to receive a confirmation email ***************************************************************************** deny before processing my card. I did not receive that confirmation email and only received an order receipt of $1,532.10 last night (October 15th) which is 5 days before the event. I reached out to them and explained that there is no viable flights from ** to ********* at that time and if I would have received the 24 hour notice, I could have denied the request to purchase. I confirmed with the company that they are in charge of sending out the notice before processing the tickets but then said "sorry you didn't get the email, but it's been processed and now there is nothing we can do." I was not given an option to deny before payment was processed which goes against the terms set when I initially did the waitlist. It clearly states on their site that they are to provide a waitlist confirmation if tickets become available giving me the option to go forward or not. I really wanted to attend this event but with such short notice, its not feasible now.

  Business Response

  Date: 10/17/2024

  We're sorry to hear you had issues receiving your waitlist confirmation. Our records show you would have received a notification around 1:22PM CT on Oct 14th, 2024 alerting you that your request was approved and you had 24 hours to cancel your request. You were also able to cancel your request any time prior to this notification if you had decided you no longer wished to attend. As the order has now processed successfully we must uphold the terms of sale which state all sales are final and non-refundable. You may wish to reach out to your event directly as they may be able to assist you further. Thank you for understanding.