Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  7800 Cellar Door Dr Bristow, VA 20136

• 

  The Xfinity Center for the Performing Arts

  885 S Main St Mansfield, MA 02048-3148

• 

  Live Nation

  60 Railroad Pl Saratoga Spgs, NY 12866-3048

• 

  Live Nation, Inc.

  430 W 15th St New York, NY 10011-7002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to the ********** vs. ***** game on May 18, 2024 for my son's college graduation. The game was on November 10, 2024. My son and a friend flew from ************ to *****, ** for the game that Sunday morning. When they went to have their digital TicketMaster tickets scanned, it showed that a "****** *******" had claimed both tickets. TicketMaster could not help fast enough to get my son into the game, so he had to go to the box office and purchase 2 more tickets. We are now out over $600 for the new tickets and the old tickets that have not been refunded by TicketMaster yet. I have called every day since Sunday, November 10 but nobody has any answer for me other than "someone is working on it." I am a single mother and cannot afford to be out this much money for TicketMaster allowing fraud on their member's accounts and taking days and days with no communication and no refund for our STOLEN tickets. I am hoping someone can help facilitate a refund for me as soon as possible, as again today, I was told by TicketMaster customer support that, "someone is still working on it."

  Business Response

  Date: 11/21/2024

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
  you for bringing your concerns to our attention.
  I have reviewed this complaint and the related order 3000-0590-0376-1810-1. We can confirm this order was refunded in full on November 19, 2024 and the credit for $341.04 should be processed back to the method of payment used for purchase within 5-7 business days. 
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  
  

  Customer Answer

  Date: 11/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two concert tickets I purchased from ************. One for Usher and the other for ****** **********. Both of my tickets were stolen by hackers out of the TicketMaster app that is supposed to be secure. TicketMaster is not taking responsibility. They claim my account got hacked because of my email but my email has not been hacked. It has been four days and not response from TicketMaster on a resolution. Apparently, TicketMaster had a breach of customer info and they claim our log-ins were not jeapordized but it looks like they were as thousands are having this issue. I would like a refund for the Usher ticket that was purchased for me by my friend and later transferred to me. For the ticket I purchased for ****** **********, I would like the seat returned or a seat of my choice that is comparable on an aisle. ****** was originally Oct 31st but he rescheduled the St. **** show, I believe to February. If I can't choose my ticket, I want my money back.I know they can do this because I have seen people on TikTok get their original tickets back or be given comparable seats or some got worse tickets too. I dont want that... It appears that Ticketmaster has known about this issue for at least a month. They should have protected their customers by emailing an alert to change our app passwords. As a customer they are liable for this. This is very upsetting because they have a monopoly on concert ticket purchases. Clients need to know that their assets are safe. My case number is #********

  Business Response

  Date: 11/05/2024

  Hello,
  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  Unfortunately, you did not purchase directly through us. Please reach out to your point of purchase for refund options. 
  
  Thank you.
  
  ***** *.
  Consumer Support

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22507517
  
  I am rejecting this response because:  they are the parent company of ************ and there is no BBB listing for Ticketmaster to file a complaint against them.
  

  I have attempted numerous times to escalate this situation, but I am constantly blocked by employees from the ************

  In my opinion, as the parent company of ************, you are dually responsible for the security of customer assets that are being held in your app.
  

  We have no other way to secure our tickets so the expectation is that the app is secured. Nobody has hacked my email as Ticketmaster asserts. I truly believe all of the tickets that are being stolen out of the app are due to a ***************** breach.

  The company website does not provide a space where customers can escalate their concerns so this was my only course of action.

  I would appreciate any support in getting this taken care of. My tickets were not cheap.
  
  Sincerely,
  
  *******-**** *******

  Business Response

  Date: 11/18/2024

  Hello,

  We are in receipt of your response regarding the complaint submitted to the Better Business Bureau. 

  We apologize for the previous response as we were able to locate your order 71-34926/CH3 and 25-47409/CH3. 

  Our records indicate that the ticket on 25-47409/CH3 was recovered by our **************** and returned to your account on the day of the event. As for order 71-34926/CH3 we were able to recover that ticket today and returned it to your Ticketmaster account with a new barcode. 

  If you haven't already done so, please update your email password (which is where most of these issues originate) as well as your Ticketmaster password. Anyone who can gain access to your email can put your tickets at risk. It is important to select strong passwords that are not used across different accounts.

  We apologize for the frustration and inconvenience this has caused. 

  Sincerely,

  ******** *. 

  Consumer Support 

• Initial Complaint

  Date:10/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for Verified Fan for the ****** ***** concert August of 2023 for the ***** location of the show. I was waitlisted for all 3 shows but fully signed up and registered as a verified fan. On 10/17/24 the day prior to the 10/18/24 show there was a last minute drop of tickets that was stated to allow verified fans access the queue - however no codes were sent out for this and even being a verified fan I was not allowed access into the queue. Within minutes of the queue opening double digit tickets were being added on to re sale sites. The same thing happened this evening for the Indianapolis shows. How can Ticketmaster and live nation claim they out processes in place to help fans get tickets but in face they dont and they go directly to re sale sites where they can mark up the price thousands of dollars. Livenation and Ticketmaster let all the bots through consistently it never ends and never protects fans.

  Business Response

  Date: 11/09/2024

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Selection is not a measure of how big a fan anybody is. Sometimes there simply arent enough tickets for everyone. When demand exceeds availability, a limited number of fans get access to the Verified Fan sale, and others must be placed on the waitlist. The number of fans who receive access depends on the number of tickets currently available this is done to help create a less crowded ticket shopping experience for fans.

  There are currently no more tickets available at this time. For all questions regarding the ****** ***** | The **** Tour Verified Fan sale, please refer to our blog, **************************************************************

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  

  **** *.
  

  Consumer Support Team
  

  
  

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 9/26/2024 The amount paid to business: $75 What the business committed to providing: ******** my cancellation request.The nature of the dispute: The ONLY reason I am making this complaint is purely principle. The customer service team and support team have been rude and completely refused to acknowledge or help with their mistake.September 25th 8:17 pm EST I called into Front Gate support *************) to cancel the ticket since I bought the wrong one. They told me that even though I just bought it an hour ago, I still had to pay the initial fee. Fine. They said they would process my cancellation and it would take ***** hours. Ok.September 26th 1:27 pm EST I called back because I thought I could at least just sell my ticket and get recoup that initial fee. So, I called back and asked to withdraw my case. They said ok, the lay away plan will be paid as usual. Your final payment will be October 9th.October 30th I realized I wasn't charged so I called in and they said they had no recollection of me asking for that. Thankfully I called because in one week the event is happening and I would've showed up without a way to enter.Currently fighting with their staff because not only will they not refund me for that initial amount (I had to buy another ticket) they won't even acknowledge the mistake they made. I've attached both screenshots of both calls. They both lasted around the same time. Coincidentally, Front Gate support has my INITIAL call and not my 2nd call. What's even crazier is I had a support staff call me just now and say cancellation takes "5-15 minutes" and yet I have a screenshot that my cancellation happened 24 hours later. 9 hours I called the 2nd time to withdraw my cancellation.They've done nothing to help. Support refuses to acknowledge this. They just hung up and said to kick rocks. I have proof of both call time stamps and proof of the email time. It wouldn't let me submit photos to this claim.

  Business Response

  Date: 11/14/2024

  We're sorry to hear you had issues with your layaway order and can understand your frustrations. When orders are first processed as the charges are often not settled onto your account until 24 hours later, that can often prevent agents from processing immediate cancellations of an order when it is initially purchased. Unfortunately, it looks like your request to retract your cancellation of your order was received after another agent had already pulled your order to process your previous cancellation request. As your event has already passed, I've gone ahead and waived the $75 cancellation free for the confusion and inconvenience and greatly appreciate your patience while we worked to resolve this. Please let us know if you have any further questions or concerns regarding your order. Thank you for understanding. 

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally ordered a ticket that I didnt want. I asked for a refund and the merchant refused. The payment wasn't due yet.

  Business Response

  Date: 10/30/2024

  Reviewing your information, we were able to locate an order for Rolling Loud Miami which has been purchased on layaway plan. Our records show you contacted us on 10/26/24 as you had manually processed a scheduled payment but used the incorrect payment details when voluntarily processing your payment early. As agents previously advised, we cannot reverse a completed transaction. The only solution we can offer is to cancel your entire layaway plan, which will cancel your tickets and refund all funds paid minus the $120 cancellation fee as agreed to in your layaway terms. Please let us know either by responding here or reaching out to an agent directly if you would like to cancel your layaway plan so we may assist you further. Thank you for understanding. 

• Initial Complaint

  Date:10/25/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended an event at the ************** (***) in ****** on October 16, 2024. It was a great show (***** *********) w/ fantastic sound, lighting & overall ******************* However prior to the show my *********** ate dinner at the *************** The bartender appeared sexist as she forgot my drink order (Diet Coke) & the only other womans French Fries but all the men at the bar were served food & drink promptly. There were only approximately 8 customers for her to serve with 2 runners. The menu was sparse (6choices) & the food overpriced &nasty. I got chicken tenders that clearly came out of a frozen bag (I believe *****) which were microwaved & thus hard to chew. They were also cold & I had to ask for dipping sauce. My total was 24.00$ including ********** for a crappy meal which costs about 3 bucks. Ive been a ******************** in the catering business for over 23 years & have also worked at restaurants so I know the terrain well. Since I was unsatisfied with my ************** I decided to reach out to Live Nations CEO **** ******. My complaint: I have called his office several times since Thursday the 17th to discuss my experience @ the *** (owned by Live Nation, but I was unsuccessful in reaching anyone @the restaurant &could only get the box office). I have been a ************************************* customer since the late 80s &thru the present. My voice mails to headquarters state why Im calling & that I am an almost 40 year client who wants to discuss my recent experience. Ive asked for call backs more than a dozen times, have mentioned I have positive info too & I am basically being ignored! There has been zero effort to communicate with me & today when I did get a receptionist to finally answer she immediately transferred me to a voice mail. I have used a calm voice in all my msgs.Live Nation makes ***** billion dollars yearly and **** ****** made 139 million in 2022 & is rated #1 in the Top Ten most overpaid CEOs. W/o folks like me this wouldnt be so

  Business Response

  Date: 11/05/2024

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  I apologize for the inconvenience you and your guests have experienced. I have passed your concerns to the appropriate team for review as well as provided your contact information. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  

  **** *.
  

  Consumer Support Team

  
  

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22475193
  
  I am rejecting this response because: I am looking to hear from **** ****** himself - he is #1 in the top 10 most overpaid CEOs & makes billions of dollars bc of customers like me. I contacted his office several times over 2 weeks with no results. Certainly he can spare 3-5 minutes of his time to discuss my experience, including the good parts. I reject the letter from the assigned customer complaint rep. ** is flat & offers no resolve. BBB seemed to be the right channel to solve my prob. But maybe Live Nation & its shareholders would respond better if I brought my story to local media instead ??
  
  Sincerely,
  
  *** Ciccarelli *******

  Business Response

  Date: 11/22/2024

  Hello,

  We are very sorry to hear about your experience at the **************. Regretfully, we can only forward the complaint to the House ************************* We handle ticket sales for their events, not their staffing for the food service. I have reached out to their team and been advised that the complaint is being forwarded to their general manager. 

  We are happy to hear your positive feedback concerning the event you went to see. It is always great to hear that our fans had a great time at their event.

  Sincerely,

  *******

  Consumer Support Team

  Customer Answer

  Date: 11/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** Ciccarelli *******

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for "South Star Early Pre-Sale notification" as the tickets would be $200 EACH less expensive (as you can see by the amount spent for 2 tickets, money is not the issue). At NO TIME did I ever receive such notification from Front Gate and was forced to spent the additional $400 to secure my two tickets. Since the opening day of the sale, I have reached out to FGT via EVERY MEANS POSSIBLE ON MULTIPLE OCCASSIONS....UTILIZING THEIR LINK, FORMS AND WHATEVER PHONE NUMBERS...without any response....none....nada...zero and below I share with you an example of such....where they clearly state how to make contact...only to either ignore completely...or send you an automated response stating that THEY DO NOT...OR NO LONGER...UTILIZE THE ***** OR CONTACT US FORM THAT THEY HAVE PROVIDED!!! They have all these records and can verify every claim I have made here. Am I asking for something for nothing? NO! Am I wanting something that I am not rightfully due? NO! Am I demanding a response and the one thing that I am entitled (a word I typically don't use) YES!!! I also feel for them as ****** made cancelling the second day of the festival necessary...did I complain about this? No Did I complain when ****** Addiction cancelled? No FGT did refund 50% of the overall cost as promised with the second day being cancelled ALL I WANT IS THE $400 OVERPAYMENT***SAMPLE OF CONTACT***Order #: ********* Refund Transactions October 23, 2024 - Refund Processed: $1738.55 on **************** ending in 4002 Refunds may take up to 10 days to be applied to your account.Sincerely,South Star South Star logo.Questions? Contact Us Email Website Thank you for contacting Front Gate Tickets. As this inbox is no longer monitored, please use the contact form here and provide as much detail as possible and well be in touch.

  Business Response

  Date: 10/30/2024

  We're sorry to hear you had issues with your order. Unfortunately, we cannot speculate on why you may have had issues receiving a marketing email regarding presale tickets. There are many factors including user error signing up for the presale, incorrect email address being entered, automated blocking from your email client, or spam filters, any or all of which may have prevented you from receiving a presale notification. As you purchased tickets at their available pricing and agreed to the terms of sale which state all sales are final and non-refundable, we are not able to offer any price matching or refunds. We also see that your refund due to event cancellations was processed on 10/22/24 back to the original method of payment. Please note refunds can take anywhere from 5-10 business days to finish processing and we recommend contacting your financial institution if you need further assistance locating your funds. For future reference, you can contact us via our contact form online here: ***************************************************************************

  Thank you for understanding. 

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 tix to the 10/19/24 show, Wildwoods 50, 60, 70 weekend in ********, **********. I paid $182. The tix were ***** each plus exuberant fees of $6 processing fee and !6.50 service fee for each ticket. I am a senior citizen and became very ill. I tried to get a refund or even a partial refund from Sat 1012/24. The problem was my social security number was required and a 1099. I refused to give mu social because ticketmaster had a data breach and I was affected by that. I didn't trust them with my info again. I tried chatting on the website and got conflicting information. One person said I had to fill out a 1099 and give social and other said social security number was not required. Yes when I tried to fill out the form, I would not get any refund unless i gave my social and a 1099. So I never got a refund and never attended the concert. There was a lot of confusing information from your employees. I had many chats and there was lots of incorrect and conflicting info. I have copies of all those chats to prove this.This was NOT my fault. It was due to your employees not having correct info and misleading me.The tickets were Sec FL4 Row H seat ***** and I ordered these on 5/6/24. Why was mu social security number required? Why couldn't you just credit my ***** You had a data breach and i did not feel safe. I still feel I should get a partial refund, if not the full amount. When I tried to get the refund, the company was giving refunds but I had to give my social. Please look into this. Please give some type of refund. This would be fair as NONE of this was my fault. I await your reply and thank you for your time.

  Business Response

  Date: 11/05/2024

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
  you for bringing your concerns to our attention.
  I have reviewed this complaint and the related order 9-24206/PHI. As a one-time courtesy, we have refunded this order in full and the credit for $182.00 should be credited back to your card used for purchase within 5-7 business days. 

  It should be noted that the 1099K/Taxpayer details would only be required if you chose to resell your unwanted tickets directly through your Ticketmaster account, which you were previously advised to do, since refunds were not available at the time. 
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  

  
  

  Customer Answer

  Date: 11/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed several people including the day of contact I was supposed to reach out to with any issues. I arrived at the venue with plenty of time to make it to vip check in. We were forced to sit in line for over 2 hours for parking due to the unorganized parking arrangements the venue had. Once we finally got parked and over to the venue, we were there in time for the vip check in. We asked several staff members where to go, and we were told 3 different locations. When we finally got in line to what they told us was the vip checking, we were then informed this was not it by a different employee. When this employee informed us that this was the incorrect place, she told us vip checkin was now closed. We then had to go to the general area of checkin, which made us miss a great amount of the opening act. By the time we finally made it to our seats, the opener was already half way done. I am not only disappointed but disgusted with the way this was handled as I paid to see both the opener and the main show. However, this was not my biggest issue. My biggest issue is I was supposed to receive a special vip gift for both tickets, along with the rest of the collectibles. The person I contacted told me they would ship this as this is all I wanted. I contacted this person on August 25th about receiving my gift and she said it would be shipped and to ignore any emails further about live nation. It is not 10/22/24 and I have not received anything, not an apology, not my gift, no compensation, nothing. This has sickened my experience as I have attended so many concerts and especially since this was my birthday trip. This has not only ruined my experiences with concerts as a whole, but I have lost money since I still have yet to receive what I have paid for.

  Business Response

  Date: 11/07/2024

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  I apologize for the inconvenience you may have experienced. The VIP promoter has shipped your merchandise and should be received within 5-7 business days. The tracking number for your package is 1Z19469A0399785850. 

  After further review, we have confirmed an email was sent on August 22, 2024 entailing your VIP Itinerary regarding your Pitbull Silver VIP package. The itinerary included both the check-in location and a map of the check-in location. Ticketmaster is contracted to sell tickets on behalf of the event organizers who sets the rules for refunds. Unfortunately, the Event Organizer for this event is not authorizing us to issue refunds. For these reasons we cannot refund your order.

  Thank you for the opportunity to respond and address your concerns.

  Sincerely
  

  **** *.
  

  Consumer Support Team

  
  

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request a refund for concert tickets I purchased on October 7th, 2024 in the amount of $402.03. The tickets are for BOO Seattle 2024 and were acquired through your website, frontgatetickets.com.While I was initially very excited to attend, Ive grown increasingly concerned about my health and safety based on recent discussions surrounding the event. In various online groups, I've seen individuals who are actively sickmany with COVID-19discussing plans to attend the concert despite being unwell. Alarmingly, I have seen posts from people requesting fake negative COVID tests and doctored vaccination cards to bypass safety protocols as well.Although I appreciate that measures are in place, the apparent disregard for these precautions has caused me a bit of anxiety. Additionally, I live with my grandparents, who are well past retirement age, and I simply cannot take the risk of exposing them to illness. Given their age and health, even minor illnesses could pose serious risks.Though the tickets are technically listed as non-refundable, Im hoping you will consider making an exception given the circumstances. If this issue persists and individuals are knowingly attending while sick, it could pose significant public health risks and could potentially damage the reputation of the event or the company involved. Im sure that neither you nor I would want to see such negative attention, especially when it can be avoided by keeping public safety a priority.The only reason I would still consider attending is the high cost of the tickets. If I were able to receive a refund, it would resolve the situation entirely, and I could avoid the risk of exposure. However, without a refund, I would be extremely uncomfortable attending, knowing I may jeopardize the health of myself and others in the process. It is a situation I would much rather avoid, but the financial burden makes it difficult to simply ignore the event.Thank you for your time and understanding.

  Business Response

  Date: 10/30/2024

  We're sorry to hear you no longer feel safe attending your event and understand your concerns. Unfortunately, reviewing your order, we do see that your tickets were scanned into the event successfully and are therefore unable to assist with any refund. Thank you for understanding.