Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  95 S Turnpike Rd Wallingford, CT 06492-4326

• 

  Wu-Wear

  29 Taft Ave Staten Island, NY 10301-1401

• 

  Live Nation, Inc.

  430 W 15th St New York, NY 10011-7002

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  Live Nation

  625 South Fourth Avenue Louisville, KY 40202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets for World Pride DC through frontgate. Tickets were cancelled with no warning, frontgate stated it was a problem with my bank, but bank says there were no issues and that payments have gone through the issue is on frontgates end. Frontgate refuses to reinstate my order or to allow me to make other payment options, telling me my only option is to create a new order and purchase again, but tickets are currently sold out and will undoubtedly be much more expensive once they are available again.

  Business Response

  Date: 10/04/2024

  We're sorry to hear you had issues with your order. Reviewing your information, we confirm we received a chargeback from your financial institution stating this order was fraudulent activity. In order to protect both you and ourselves from potential fraud, your order was cancelled and all funds returned. If you have questions or concerns about this process, please contact your financial institution for more information. Thank you for understanding. 

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed to a layaway plan which i was unable to pay do to lack of work and inability to attend. I was informed when I requested a refund and cancelation of the plan on 7/26 they offered no refunds. I informed them to cancel the layaway and not charge the final two payments then at which point I received no response. Then in the midst of hurricane ****** they debited my account twice for the remaining 500$ leaving me with zero emergency funds while being in a federal disaster area. When I called they informed me the layaway was paid in full and there was nothing they could do, that I should've just canceled the layaway when it was active and they wouldn't refunded my money minus a cancelation fee which is exactly what I requested 2 months prior. Now both front gate tickets and when we were young festival are ignoring my requests.

  Business Response

  Date: 10/08/2024

  We're sorry to hear you'll no longer be able to join us for When We Were Young. Reviewing our contact records we do show you reached out to us on 07/26/24 with a request for assistance. As such, I've gone ahead and cancelled your layaway plan for you. You will be refunded all amounts paid minus the $120 cancellation fee. Please allow 7-10 business days to see the funds reflected back to the original method of payment for each scheduled layaway payment. Please also note that as your order already shipped, any received items will no longer be valid for admission and should be disposed of appropriately. Thank you for your patience.

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets for the Soundside Music Festival in **********, ** on June 18th 2024 for $359. The headliners were Foo Fighters and Queens of the Stone Age which as of today have both pulled out and been replaced. I have received no communication from the Festival email or the ************** about this switch and when I tried to get a refund from the ************** (front Gate Tickets) today 9/26/2024 I was told there would not be refunded.

  Business Response

  Date: 10/05/2024

  We're sorry to hear you weren't able to enjoy your event. Unfortunately, the event lineup is subject to change and the event promoter did not permit refunds due to any changes made. As such, we must uphold the terms of sale which state all sales are final and non-refundable. We do recommend you contact the event directly with your request or any concerns or feedback regarding event changes as they may be able to assist you further. Thank you for understanding. 

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/31/24, I purchased 4 2-day passes to the Palm Tree Music Festival in **********, ** for 10/5/24 and 10/6/24 for $365 each plus $13.40 shipping for a total of $1473.40. I am interested in selling admission to the second day of the festival and have been told you can only sell the 2-day pass and you cannot sell just one day of the pass. I have also found our they do not work with any second or third party companies for ticket resales. I do not believe this was disclosed at the time of purchase. Other festivals offer both of these options. In addition to not having options to sell my admissions to one of the days of the festival, Front Gate is now offering the 2-day passes for $300 each OR 4 2-day passes for $900 (buy 3, get one free = $225 each). I would like to be refunded for what I paid for these tickets as I do not believe it was disclosed that I would not be able to sell or transfer one of the 2-day pass admissions if I could not attend both days. I have emailed Front Gate about my concerns and they do not have a resolution.

  Business Response

  Date: 10/05/2024

  We're sorry to hear you no longer wish to attend your event. Unfortunately, two-day passes are intended as admission as a single pass for one person for both days. Additionally, we can only ever guarantee the admission of the original purchaser and do not get involved or support third party sales. Any third party arrangements must be made at your own discretion and risk. Per the terms of sale you agreed to at check out, you understand that your order is non-refundable and non-exchangeable. As we are not able to waive these terms, we must uphold that all sales are final. If you would like to pass on your passes to a new ticketholder, please feel free to do so however you see fit but please know that wristbands which have been cut, tampered, or removed will be voided for admission. Thank you for understanding. 

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint against Live Nation regarding their failure to honor a promised refund for a rescheduled concert.On June 29, 2024, my family and I drove three hours to attend a Styx concert at *************** at *******, *******, **********, only to find out upon arrival that it had been canceled. We subsequently received an email from Live Nation stating: "If, during this 60-day postponement window, your event is rescheduled, a 30-day window for refunds will also be made available."The concert was rescheduled to July 1, 2024. However, contrary to their promise of a 30-day refund window, the email stated: "You have through July 1, 2024 to choose a refund." This gave us only a single day to request a refund, not the 30 days initially promised. When I attempted to request a refund through the provided link on July 1, within the one day, it was inactive. I then contacted Live Nation's customer service via chat, but they claimed the situation was out of their control, despite the email coming directly from them and containing their written commitment to process **********'s important to emphasize that Live Nation failed to provide the promised 30-day refund window, instead offering only a one-day period, which they then failed to ******** a frequent concert-goer who has purchased thousands of dollars worth of tickets from Live Nation/Ticketmaster this year alone, I expected to be treated fairly and have them follow through on their written promises regarding refunds.I am requesting that Live Nation honor their commitment to provide a full refund for the tickets to the rescheduled Styx concert at *************** at *******. Their failure to do so, despite clear communication promising this option, is unacceptable and potentially deceptive.I would appreciate your assistance in resolving this matter and ensuring Live Nation adheres to their stated policies and promises to customers.

  Business Response

  Date: 09/26/2024

  Hello ******,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

  I do apologize for the frustrations you have encountered with receiving a refund for this postponed show.

  I have provided a courtesy refund of $130.20. You should see the refund to the card you used at the time of purchase, within 5-7 business days.

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,
  ******* K
  Consumer Support Team
  
  

   

  Customer Answer

  Date: 09/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, in the future I would stress that you deliver upon you commitments in writing and make sure you properly educate your staff to deliver based on these commitments.

  Thank you BBB for your support in finding this resolution.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:09/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ************ Blowfish - Summer Camp With Trucks Tour was scheduled to perform at the Mid-Florida Amphitheater on Thursday the 26th of September. I purchased 2 tickets to the performance and a VIP parking pass. The event has been postponed to Sunday the 29th of September. I cannot attend the new date and would like my money refunded. To date, Live Nation has only allowed transfers or resales of the tickets. That is not acceptable or consistent with their published sales policies. Request Live Nation refund my money.

  Business Response

  Date: 09/25/2024

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
  you for bringing your concerns to our attention.
  I have reviewed this complaint and the related orders, 3-32906/FLO and 3-32982/FLO, and since these ticket orders were received via ticket transfer, which is a free service offered my Ticketmaster, these orders appear to have been purchased through a 3rd party. Since we did not receive payment from you for these orders, we are unable to assist with any courtesy refund options. You may check your card billing statement if you are unsure where you purchased these tickets from, but ultimately, you would have to refer to your point of purchase for any additional assistance in this case. 
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  
  

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22337764
  
  I am rejecting this response because: I went to the Live Nation website to get my concert and parking tickets.  I was apparently transferred to ************ to complete my transaction.  That appears to be a linkup between Live Nation and Ticketmaster, and that appears to be the way Live Nation works.  In fact, its not clear who controls the tickets now but the new tickets (new postponed date) is from Live Nation!  I firmly believe that this is a bait and switch between Live Nation and Ticketmaster to disenfranchise the consumer.  The 2 concert tickets cost $339.50 and VIP Parking was $160.50.  A linkup between Live Nation and Ticketmaster controls my tickets now because any requests to resell or transfer the tickets is an option on the Ticket master site!  I believe Live Nation needs to provide me with a complete refund like their declared policy reads!
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/26/2024

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
  you for bringing your concerns to our attention.
  I have reviewed this rejection, and we double-checked, and these orders were not placed through Ticketmaster/Live Nation since the tickets were received via ticket transfer, which is a free service offered by Ticketmaster/Live Nation, for most events. You can review your order receipts through your Ticketmaster account, and they will show as $0.00 transactions.  Again, we would recommend that you refer to your card billing statements for further assistance and contact your point of purchase for any further assistance. 
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  
  

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22337764
  
  I am rejecting this response because:  It is exceptionally disappointing that Live Nation/TicketMaster and their affiliated Third-Party suppliers has grown to be such a large monopoly.  Unfortunately, it is clear to me that my purchase of concert tickets that originated on the Live Nation website were immediately moved through TicketMaster and then onto an affiliated 3rd party ticket supplier.  It makes sense to me now how Live Nation/TicketMaster avoids paying refunds even when their policy clearly states they do if a concert is postponed.  I think its probably true that neither Live Nation or TicketMaster has my refund money today, however thats because it was moved by them to the 3rd Party Ticket supplier.
  As I tried to understand just what happened and how Live Nation/TicketMaster operates, I reviewed a number of on-line Expose and very interesting information on the ********************************** homepage.  On these sites I found that Live Nation/TicketMaster collaborates with various 3rd party supplies.  Thes include Promoters, Event Organizers, Artists, and interestingly enough TicketMaster Operates a full ticket resale platform.  This resale platform appears to be in direct conflict with providing refunds.  In fact, on the bottom of my current tickets the only option available to me is to let TicketMaster resell my tickets!  No wonder Live Nation/TicketMaster finds ways to not provide ticket rebates and provide no options for rebates to even be requested!
  I believe that Live Nation/TicketMaster does have the ability and responsibility to address my concerns and refund both my 2 concert ticket ($339.50) and VIP Parking ($160.50) for the reasons described above in this response. If my concert tickets and parking purchases are refunded, I will immediately stop all actions with my BBB complaint, and we will be done. 
  However, If Live Nation/TicketMaster refuses to refund my purchases, I will have no other option than to file a formal complaint with the ********************************** and Ms. ****** ***** at the Office of the Florida Attorney General.
  I hope we can find some common ground on this.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Lyte, a ticketing exchange platform. I sold tickets for FGT (Front gate tickets) lost lands through ****, which was the festivals official resale partner. Despite completing the sale, I never received payment for my tickets. Additionally, I did not receive the tickets in the first place and was unable to access the event.Lyte has since shut down operations without any communication or refunds, leaving me without the funds I am owed. I am requesting your assistance in resolving this matter and securing the reimbursement.Thank you for your time and support

  Business Response

  Date: 09/24/2024

  We're sorry to hear you had issues with Lyte and understand your frustration with the sudden circumstances. Unfortunately, as **** is a third party platform, Front Gate Tickets has no control or access to their business operations or financial records in which to assist you. We recommend contacting Lost Lands directly at ************************************************ for further information on your Lyte payout. Thank you for understanding. 

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initially, I attempted to purchase tickets for the first release date, October 19, but they sold out quickly. I then joined the waitlist for the newly released date, October 20. To my surprise, not long after, I was automatically removed from the waitlist, and without my explicit consent, a pending charge appeared on my card. It seems I now hold a non-refundable ticket, which I never directly authorized. As a long-standing customer of Insomniac Events through my ********************** Gate Tickets account, I contacted them to address the matter, only to be informed that no refunds would be issued. This situation feels both unjust and deeply unsettling, as it reflects poor customer service and questionable business practices.

  Business Response

  Date: 09/24/2024

  As part of signing up for the waitlist you provide payment information and agree you will be charged once tickets become available. Additionally, upon approval of your waitlist request, an email is sent to your email on file alerting you of your request and the incoming charges. You have 24 hours from your request being approved to cancel your order if you no longer want your tickets. As you agreed to these terms and did not cancel your request prior to it being finalized, we must uphold the terms of sale which state all sales are final and non-refundable. Thank you for understanding. 

  Customer Answer

  Date: 10/01/2024

   
  
  Complaint: 22322657
  
  
  
  I am rejecting this response because:  I am currently facing severe personal difficulties and this request is my last resort. I made an impulsive decision to join the waitlist and was unaware that I had the option to cancel my request. When I initially reached out to Front Gates, I was told that nothing could be done due to your non-refundable policy.
  I hate to bring this into light… my situation has worsened since. My uncle is currently hospitalized in Vietnam after suffering from an anaphylactic shock. His condition continues to deteriorate, and he is under constant medical supervision. Access to medication is scarce due to supply shortages in Southeast Asia. I am doing everything I can to support my family financially and manage my household during this time. Attending an event that was not intended for me is impossible under these circumstances.
  I respectfully ask for your understanding and consideration in this matter. Your support would mean a great deal to me during this difficult time.
  
  
  
  Sincerely,
  Ivy Tran

  Business Response

  Date: 10/08/2024

  We're sorry to hear you are facing difficulties and do extend our sincere sympathy. Unfortunately, we are still not able to waive the terms of sale which state all sales are final and non-refundable. We recommend contacting your event directly with your order details and any additional information regarding your request as they may be able to assist you further. Thank you again for understanding and we wish you and your family the best. 

• Initial Complaint

  Date:09/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought tickets months ago to a concert which will be in 2 days. They sent an email today with no link to access my tickets. I called and was put on hold for 45 minutes, when I finally got a person she verified my order, but did not help me to get my tickets, and insisted I was sent an email with a link to access them. I asked for a refund finally so frustrated and I was told the the company would not issue a refund. So I have not tickets and no refund.

  Business Response

  Date: 09/21/2024

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  I apologize for the inconvenience you may have experienced. After further review, I see you have mobile delivery tickets. Also, there was a delivery delay placed on your barcodes. No worries, the delivery delay has been lifted and you can now access and manage your tickets from your online account! 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  

  **** *.
  

  Consumer Support Team

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22319115
  
  I am rejecting this response because:

  
  I am still unable to access my tickets and the company concert is tonight!

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/24/2024

  Hello, 

  We are in receipt of your response regarding the complaint submitted to the Better Business Bureau. 

  We are sorry to hear that you were unable to access your tickets for ******************* on order 56-45408/PHI.

  Our records indicate that the tickets were available in your Ticketmaster account and were able to be accessed via the mobile App. However, we show that your tickets were not scanned into the event, so as a one-time courtesy, we have issued a refund. You can expect to see a full refund of $116.06 back on your original method of payment within 3-7 business days. 

  If you have trouble accessing tickets in the future, please go to the ********** where the event is taking place. They can access your order and assist with your entry. 

  Sincerely,

  ******** *. 

  Consumer Support 

• Initial Complaint

  Date:09/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tickets to Soundside Concert and put on layaway plan. It was 4 payments. I made 3 payments and my CC was stolen, so I got a new one. I updated all my payments but had forgotten about this one... they sent me an email on 8/23 that there was a billing problem... Oh my gosh I had forgotten this. I updated my billing information immediately (if you look at times on email you will see within 1 hour). They sent me a confirmation email stating the my information was updated and would go against my layaway plan. Four days later I was notified that my order was cancelled and I lost my tickets and they kept $150 cancellation fee!!! At this point, I just want them to refund the $150 fee as I did exactly what they asked within a half hour and they still went and cancelled the tickets. So now I'm not going to concert and I am out $150. I called them 2x and even though they admit that I updated my information.

  Business Response

  Date: 09/24/2024

  We're sorry to hear you had issues with your layaway order. As per the terms of sale, you are fully responsible for ensuring all payments are made on time and your payment information is up to date. In the event of a missed payment, we send a notification as a courtesy email but again it is the fan's responsibility to update any payment details and reprocess failed payments from within your account. As your payment was still overdue by a month, your order was cancelled and applicable fees were withheld per the layaway agreement. If you would still like to attend, you may be able to repurchase tickets based on current availability. Thank you for understanding.