Event Ticket Sales
Live NationThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 760 total complaints in the last 3 years.
- 210 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/17/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
4 tickets to 2 concerts were purchased through Ticketmaster/ Live Nation on February 20th for several upcoming shows, namely at *********** in ******, **. The dates of the shows are Sept 15 and 17. On Aug 30 Ticketmaster sent an email stating the "event organizer" requires all unusable tickets need be removed from Ticketmaster, uploaded into the *** ballpark app under the ******* umbrella. This process was supposed to be explained via a link in the Aug 30 email, however the link was non working and that much has been admitted to. The process is outright confusing and I feel steps were made to make the process is harder as I spent days trying to figure out what was being asked. Once the tickets were correctly uploaded into the *** ballpark app, only one pair, the above listed order number, was able to be placed on the fan to fan resale part of Ticketmaster. This occurred on Sept 6. On Sept 7, the tickets were returned to my wallet, saying they were no longer able to be resold- 10 days prior to the event. However, during this same time anyone could continue to buy these tickets at highly inflated prices. Seats in the same section as mine at $175 ea were being listed for over $600 after I was prevented from relisting at face value. Ticketmaster keeps referring me to the "event organizer". Fenway box office states this is Live Nation. Ticketmaster refers me only to the "event organizer" , never stating who this entity is. ************** says they are merely the venue and have nothing to do with concerts, only ball games. With a little looking I was able to find out the whole process of gaining access to the concert was riddled with problems, some missing nearly the Alfa the concert simply waiting in line to verify their own tickets. How is it legal to cut off resale of tickets paid for in full 6 months prior to the event date only to be given 5 days to not only list, but actually then sell these unusable tickets? Ticketmaster takes around 10 days to respondBusiness Response
Date: 09/17/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I apologize for the inconvenience you may have experienced.
Verified resale is not guaranteed to be enabled/available for every event because Ticketmaster sells tickets on behalf of the event organizers, artists, promoters, venues, which own the tickets and help determine how those tickets are sold. Event Organizers also determine if ticket price requirements will take place, for how much per ticket, and for how long resale will be available. Ticketmaster is not involved in placing any restrictions or time constraints.
Furthermore, we cannot guarantee tickets will sell when posted. For these reasons, we are unable to process a refund on your orders.
Thank you for the opportunity to respond and address your concerns.
Sincerely
**** *.
Consumer Support Team
Initial Complaint
Date:09/15/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased tickets from Ticketmaster on January 24, 2024 to see the ************************* concert on August 31, 2024. The overall experience and/or handling of the event was remedial beyond all bounds of decency. We followed information and instructions from Ticketmaster and/or Live Nation via e-mail and phone and arrived at the venue according to directions and the requested arrival and entry timeframes. However, the concert was delayed repeatedly with insufficient and contradictory information provided by all those involved, and it nonetheless took over two hours to even go approximately 1.5 miles to the venue due to the poor handling of the parking, weather, and other logistics. All said, one of the opening acts did not perform and still another was abbreviated with ***** performing about 2.5 hours after the start time. The communication and access to the concert was terrible and there were no competent staff members available for assistance to the covered seated region where our tickets were located. I could go on about the various inefficiencies and/or incompetencies by both the venue, vendor, and/or its related entities, but all said and done, we did not receive what was paid for with regard to the act(s) performed and/or the level of direction, parking, and access to the venue, and the overall handling of the concert was very poor. We would hope for contact by an empowered staff member of TM/LN and/or any other appropriate remedy and/or renumeration.I note that I first submitted this concern to Ticketmaster who took no ownership of the issue and requested that the issue be brought to the attention of the venue which is owned/operated by LiveNation.Business Response
Date: 09/16/2024
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear about the bad experience you had at the ************************* concert.
Ticketmaster is contracted to sell tickets on behalf of the event organizers. We guarantee your entry into the event but cannot control what happens at the venue.
All supporting acts are subject to change without notice and the headliner performed her entire set, so refunds were not offered by the event organizer.As a one-time courtesy, we have issued a refund for your service charges as a loss to Ticketmaster. You can expect to see a refund of $41.90 back on your original method of payment within 3-7 business days.
If you encounter an issue at an event in the future, please speak with ************** or the ********** Manager while at the event.
Sincerely,
********************
Consumer Support
Customer Answer
Date: 09/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the information, courtesy, and assistance. Please advise if you require any additional information from me.
Sincerely,
****Initial Complaint
Date:09/14/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $595 to Live Nation for 2 x VIP tickets to see the band The Offspring in ******, ********** in late 2023. My sole reason for purchasing the VIP tickets (as opposed to regular tickets) was for the unique/special VIP merchandise that came with it: VIP-exclusive posters, commemorative laminates, lanyards and exclusive VIP gifts. On the day of the show, Live Nation staff met with all the VIP ticket holders and announced that the merchandise/VIP packages were not ready and that they would be sent in the mail after the show. Their reasoning for this was that it was one of the first shows of the tour. We submitted our postage details/addresses at the show. 7 weeks passed and I heard nothing. I reached out to Live Nation for a status update or a refund. They asked me to confirm my shipping details and said that it would ship shortly. Another ********************************************************************************************* for a refund. At this point they said that they would not be able to ship the merch because the tour was over and they had run out. They offered $50 total in compensation, now almost 20 weeks after the show. This is highly unsatisfactory and I would like a full refund of the price of the tickets ($595) - I did not receive what I purchased the VIP tickets for in the first place and was majorly inconvenienced by having to follow up multiple times over the next 5 months only to learn that I would never receive these special keepsake items. This has been really disappointing in that I am an avid concert-goer who attends Live Nation events frequently - this was my first experience of ordering Live Nation VIP tickets and it has not been a good one. I hope that we can resolve this.Business Response
Date: 09/21/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I completely understand your concerns. I apologize you did not receive your VIP merchandise. We have confirmed the merchandise was not available on site. We would like to offer $50 per package, totaling $100, which covers the price of the merchandise. As you still received the remaining amenities for your VIP order, we are unable to offer a full refund.
Please let us know if this offer can be processed back to the card used to make your purchase.
Thank you for the opportunity to respond and address your concerns.
Sincerely
**** *.
Consumer Support Team
Customer Answer
Date: 10/05/2024
Complaint: 22287236
I am rejecting this response because:Hi ****,
Thank you for getting back to me about this and I appreciate you working to find a resolution. I am not completely satisfied with the $100 compensation.
To recap, I paid $595 for two VIP tickets. My sole reason for purchasing the VIP tickets (as opposed to just regular floor tickets) was that they came with the exclusive merchandise and keepsakes (VIP-exclusive posters, commemorative VIP laminates/lanyards and exclusive VIP gift items). The Offspring are my favorite band, who I have loved for 30+ years, and I purchased the VIP tickets just to get these special mementos that would hold priceless sentimentality.
If not for these items, I would have just purchased regular entry tickets (floor), which would have been closer to $200 total. I would therefore like to receive reimbursement not for the whole $595, but rather, for the difference i.e. ~$395. At the end of the day, all I really want is the VIP merchandise and gifts. If you are able to send that, then we can settle all of this. I still cannot fathom how the VIPs at the Auburn show, which was one of the first shows of the tour missed out on the VIP items.. there were several months during the tour while the VIP items were in stock and could have been sent in the mail. We provided all of our details for these shipments and never heard back from Live Nation (without reaching out first).
Thank you for your consideration - I would really like to resolve this. I go to many Live Nation shows and would like to have a satisfactory resolution to this so that I can start purchasing VIP tickets again without the concern that Live Nation will not follow through on delivering what they advertise and then deciding relative values of included items after the fact.
Much appreciated,
Alister
Business Response
Date: 10/15/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau.
I understand your concerns. Per the Event Organizer, you still received tickets, early entry, and everything else included in the VIP package. The merchandise was the only items not received. Thus, we are unable to process a refund in the amount of $395.00 to your order.
Thank you for the opportunity to respond and address your concerns.
Sincerely
**** *.
Consumer Support Team
Customer Answer
Date: 10/27/2024
Complaint: 22287236
Hi ****,Thank you for getting back to me. I am disappointed that you are unable to offer a partial refund of $395 for the one-of-a-kind VIP posters, laminates/lanyards and gift items that would have served as lifelong keepsakes and were the reason I purchased the VIP tickets in the first place.
How about if we meet somewhere in the middle and resolve this? You had initially offered $100 refund, as opposed to my request of $395. How about if we settle at $200 and call it a day?
This would also go a long way towards me (and other people reading this) considering purchasing VIP tickets in the future, knowing that Live Nation will not just renege on VIP packages and alter inclusions post-purchase, while setting their own valuations on what individual inclusions are worth, when it is the customer who is making a decision at the point of purchase as to the value and worth of the items they are buying.
I hope we can both meet in the middle here, resolve this and move on.
Thank you,
******* *******Business Response
Date: 11/06/2024
Hello,
We are happy to offer a $200.00 gift card that you can use for future purchases. Unfortunately as you have no current purchases with us, this one is over a year old and archived, we cannot process a refund. If this is acceptable, please let us know.
Sincerely,
*******
Ticketmaster Consumer Support
Customer Answer
Date: 11/14/2024
Hi *******,
Yes, that sounds good. Thank you for working to resolve this together. How do I go about receiving the gift card?
Thanks,
******* *******Customer Answer
Date: 12/05/2024
Hi, I am writing with regards to complaint ********. The business (Live Nation) and I had come to a resolution and I accepted the business' proposal to resolve the issue on 11/14/24. I wrote to them to ask what next steps would be (receipt of the gift card). It has now been 18 days and I have not received a response. Could you please follow up with them? Much appreciated, Alister
Sent from ******* ******* (
)************************************************************************************************************************************************************************************************************************Business Response
Date: 12/09/2024
Hello,
We are in receipt of your response regarding the complaint submitted to the Better Business Bureau.
We are sorry to hear that no one followed up with you regarding the Ticketmaster gift card. We have created order 57-13568/NTL for a $200 gift card. You can expect to receive the gift card in the mail within ***** days in a plain white envelope.
We apologize for the frustration and inconvenience this has caused.
Sincerely,
******** *.
Consumer Support
Initial Complaint
Date:09/12/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
False advertisement. I purposely bought VIP tickets to meet ******* ********. I originally bought the tickets thru Ticket Master. But recieved emails from vivid seats. Then it was live nations. I read what the VIP entailed and received an email stating they (the team) were excited about my upcoming ******* ******** VIP event! I took 2 days off from work, paid for a rental, and paid for a hotel room. When I arrived to the show, I was told I would not be doing a meet and greet. Rather, I get to go in 2 hrs early and receive a free tshirt in the mail. I explained there was a mistake. I went to the box office and was told the same thing. Bc it went thru so many channels I had no proof. I asked if I could upgrade and was told I could not upgrade to meet her. I was and still am very upset over all of this. I have seen her 7 times thru her career. This was going to be my last time, and I wanted a photo with her, so i was willing to pay the extra. I would NEVER EVER pay $500 to walk in 2 hrs early and sit. The tshirts were $45 dollars a piece if i purchased them there. And I NEVER received the tshirts thatbwere suppose to be mailed to **** want a full refund. Very frustrating. And again, I would of never paid such an amount! I honestly believe I was scammed.Business Response
Date: 09/13/2024
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.We are sorry to hear of the confusion regarding your VIP Package for ******* *********.
Our records indicate that there were two VIP Packages for this event. There was a VIP Meet & Greet Package and a VIP Merchandise Package. Your order indicates that you purchased the VIP Merchandise Package, which included a ticket to the concert, early entry merchandise shopping, exclusive VIP Merchandise item and a commemorative VIP laminate and lanyard. Your package did not include a VIP Meet & Greet.
More information can be found at the following link: *****************************************
Sincerely,
******** *.
Consumer Support
Customer Answer
Date: 09/17/2024
Complaint: 22279629
I am rejecting this response because:To whom ever responded to my complaint, simply reiterated what I already knew. Yes I purchased 2 tickets. I can choose from Merchandise VIP or Meet and Greet VIP. I understand that completely. My complaint is that I ordered the Meet and Greet VIP. I remember reading around $600 for the tickets and discussing it with my husband. I ordered them. Next thing I remember is getting messages from Vivid Seats and the price was around $400. Then I get messages from Live Nation. And originally started at Ticketmaster. Something happened from Ticketmaster to Live Nation. I don't know what to tell the writer. Mistakes do happen. Technology can make mistakes. As I stated in my previous complaint, I have seen ******* ********* multiple times. This was my last concert. I was beyond frustrated and sadden when I arrived to learn I was not going to meet her. Again, I would never have paid extra to sit and wait for 2 hours before the concert. Never. And the t-shirts were never mailed to me. I can not accept the answer "sorry for the confusion". This is unacceptable and would like this resolved.
Sincerely,
**** KnightsBusiness Response
Date: 09/17/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.We are terribly sorry and understand how disappointing this situation may be however this order was placed on February 12, 2024 and the VIP package selected was ******* ********* - VIP Merchandise Package, the details on the package was provided on this link, *****************************************, which explains what is included and VIP contact in case of any questions or concerns.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******** *.
Consumer Support TeamCustomer Answer
Date: 09/25/2024
Complaint: 22279629
I am rejecting this response because:
Sincerely,
**** KnightsInitial Complaint
Date:09/11/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used the app to upgrade my seats. After 4 hours the upgrade still did not show in my account. When I called the customer service line the representative, *****, was incredibly rude and unhelpful. She told me to contact my bank regarding the charge. They had no record of the upgrade even though they have already deducted the money from my account. She would not transfer me to a supervisor. I have to contact my bank and file a chargeback because they wont upgrade the tickets or issue a refund even though everything occurred through their mobile app.Business Response
Date: 09/12/2024
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
You rorder is still valid. All tickets for this event are on hold until 72 hours before the event. After which time, you will be able to access them in your account.
Thank you for your patience and understanding!
***** *.
Consumer SupportInitial Complaint
Date:09/06/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased tickets and they were cancelled without my request. They didnt contact me once and they took $140 from me without providing a product or service.Business Response
Date: 09/16/2024
Per the terms of the layaway agreement you agreed to at check out, you understood that failure to complete outstanding layaway payments as scheduled for your order would result in the cancellation or your order with all tickets released and funds returned minus a $90 fee per ticket retained. Your order was cancelled on 08/20/24 due to lack of payment after repeated failed attempts to collect an overdue payment due on 05/10/24. We understand reviewing your order that you entered the incorrect email address on your order during check out but unfortunately it is the fan's responsibility to ensure all payments are met and completed successfully with email notifications being a courtesy we try to offer when possible.
We are not able to waive cancellation fees due to failed payments nor reinstate a cancelled order but you are welcome to repurchase any tickets based on availability if you would still like to attend your event. We also see you purchased ticket insurance, which is handled by our third party Allainz, who may be able to assist with a refund of your insurance fee for a cancelled order if you contact them directly. Thank you for understanding.Customer Answer
Date: 09/16/2024
Complaint: 22250627
I am rejecting this response because: there was no further attempt to contact me beyond email. If one of my clients owes me money, I exhaust every outlet to collect. If I receive an email bounce-back, I will attempt to call them, text them, or contact them via mail. This business tried none of that. Ultimately, this seems as though they preferred that I not pay so that they could resell my tickets AND collect an egregious $140 "cancellation fee". This is nothing short of a SCAM!
Sincerely,
***** ********Business Response
Date: 09/17/2024
An repeat emails were sent to the email on file, we are not able to verify you provided the incorrect email at check out until your order was already cancelled due to non-payment. As stated per the layaway terms it is the purchasers responsibility to ensure payments are made as scheduled and your order was 3 months overdue when it was cancelled. Unfortunately, not further action can be taken. Thank you again for understanding.Customer Answer
Date: 09/24/2024
Complaint: 22250627
I am rejecting this response because: I have continuously requested a copy of these terms, and have not been provided with them. This can all be remedied by simply refunding the money that was taken from me, as the business has not provided as service.
Sincerely,
***** ********Initial Complaint
Date:09/05/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Re: order# ********* - I had COVID, a neo **** criminal for a new neighbor and a subsequent forced expense due to a circumstance beyond my control. I did not want COVID, or the latter.When I spoke to an agent, they initially approved a partial refund of the total payment of $672. I spoke to another *** and explained my COVID positive status and was promised a full refund. I just called Front Gate Tickets, spoke to the foreign call center, who stated no affiliatiom with the Fool in Love event and no company policy or capacity to do administer my full refund of $672. This is criminal.Business Response
Date: 09/13/2024
We understand your frustrations with your event and were able to assist you with a partial refund of your order due to the inconvenience. Unfortunately, we cannot assist with any full refund of your order and you will need to contact your event directly with any further requests for assistance or event feedback. Thank you for understanding and we wish you the best of health.Customer Answer
Date: 09/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:09/03/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was mocked at the amphitheaters made fun of . I was told when I receive my tickets they would print them at the box office my husband does not have a phone . They refused to print my tickets therefore they told me my husband would not be able to exit and come back and forth into the amphitheaterse . I never attended the show due to their behavior and not be willing to print my tickets . I need a refund. Their behavior was extreme and horrible August 31st 7:15pm . Thank youBusiness Response
Date: 09/03/2024
Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I apologize you feel you were not treated properly at the venue. I have refunded your order. Please allow 3-10 business days for the refund to be processed.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
**************
Consumer Support TeamBusiness Response
Date: 09/03/2024
Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I apologize you feel you were not treated properly at the venue. I have refunded your order. Please allow 3-10 business days for the refund to be processed.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
**************
Consumer Support TeamCustomer Answer
Date: 09/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:08/30/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Formally requesting a refund for 2 tickets purchased for Fool in Love Fest. I purchased these tickets on 2/20/24 for $672.62 to attend with my roommate. Unfortunately, due to unforeseen circumstances, I'm unable to attend. Since ****** **** been facing several challenges- **** issues, unemployment, and more recently, a serious uterine illness, which has further compounded my financial and personal difficulties. As a result, I'm unable to travel from **. In light of these circumstances, I attempted to resell my tickets. However, I was shocked to discover that the festival organizers have significantly reduced the price of the same tickets to $200, a drastic reduction of over 70% from the price I originally paid. This has made it nearly impossible for me to recover any of my initial investment through resale, exacerbating an already challenging financial situation due to rising medical and legal costs. I believe this situation is both unfair and deceptive, as it devalues the tickets I purchased in good faith. Specifically, I'm facing the following issues: My inability to attend the event is due to unexpected health and financial challenges that were unforeseeable at the time of purchase. The substantial price drop from $672.62 to $200a decrease of more than 70%has devalued my purchase and eliminated any opportunity to recover my costs through resale. I purchased these tickets with the expectation that what I paid reflected their true value. The subsequent price reduction undermines this expectation and imposes an undue financial burden on me during this time. While I understand and respect the no-refund policy, I believe that this situation warrants an exception. The combination of my unforeseen personal circumstances and the significant reduction in ticket prices has placed an undue financial strain on me. Therefore, I kindly request a full refund of $672.62. I appreciate your understanding and consideration of my situation and hope for a positive resolution.Business Response
Date: 08/31/2024
We're sorry to hear you won't be able to join us for Fool in Love and extend our deepest sympathies for your struggles at this time. Unfortunately, we are unable to assist with any refunds for exchanges for this event and must uphold the terms of sale which state all sales are final and non-refundable. We recommend contacting your event directly with your information as they may be able to assist you further. Thank you for understanding and we wish you the best of health.Initial Complaint
Date:08/29/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Due to unforeseen circumstances I will not be able to make the fool in love festival this upcoming Saturday, August 31. Im looking to get a full refund and understand that requesting and potentially getting this refund approved, deactivates my wristband for the festival.Business Response
Date: 08/29/2024
We're sorry to hear you won't be able to join us for your event. Unfortunately, per the terms of sale you agreed to at check out, all sales are final and non-refundable. We recommend reaching out to your event directly if you would like further assistance. Thank you for understanding.
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