Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  7800 Cellar Door Dr Bristow, VA 20136

• 

  The Xfinity Center for the Performing Arts

  885 S Main St Mansfield, MA 02048-3148

• 

  Live Nation

  60 Railroad Pl Saratoga Spgs, NY 12866-3048

• 

  Live Nation

  2111 1st Ave W Seattle, WA 98119

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 general admission tickets on March 9, ************************************************************************************ March. I paid a total of $1300 not including tax or the layaway fee for the 4 tickets. Now the tickets are $200 each or they now even offer the option to buy them in an 2 pack for $350 or 4 pack for $600. The 2 pack and 4 pack was not an option back in March, had it been, it would have saved me a lot of money. These are no seat tickets, standing/walking room only as it is a festival. I would like a price adjustment and my money back on the difference that I paid of $700 for the 4 tickets.

  Business Response

  Date: 08/06/2024

  We're sorry to hear you're dissatisfied by the pricing of your order and understand your frustrations. Unfortunately, all pricing is set by the event and they are not currently offering any refunds or price-matching at this time. We can only recommend you contact the event directly with your feedback or concerns regarding price changes as they may be able to assist you further. Thank you for understanding. 

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22093986
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 08/09/2024

  Front Gate Tickets stated I need to reach out to the event organizers and I already have. The event organizers have also declined making this right and unfortunately the event organizers are not listed in the BBB and there is no information on who is the company that runs the event organizers (Fool In Love). Front Gate Tickets are the ones selling for the event organizers. Someone needs to be held responsible for this. 

  Business Response

  Date: 08/13/2024

  We're sorry to hear you're dissatisfied by the pricing of your order and understand your frustrations. Unfortunately, all pricing is set by the event and they are not currently offering any refunds or price-matching at this time. We can only recommend you contact the event directly with your feedback or concerns regarding price changes as they may be able to assist you further. Thank you for understanding. 

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22093986
  
  I am rejecting this response because:

  it is the exact same response from the previous response. This still does not offer any resolution for me. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought tickets to Earth Wind & Fire/ *******. Drove to **************. The forecast showed Thunderstorms from 6PM until midnight. Showed up at venue and the entry was postponed for an hour. 8:30pm we get on the entryway line. They postpone the concert until 9pm. 9:05pm we get a notice that they are still setting up, but running behind schedule. 9:30pm we start seeing people leaving in the distance. Horrible communication! No one came over to the beginning of the line to security to inform us what was going on. Finally, some employee starts saying that the concert is postponed. We kept asking if it was postponed to a later hour or another date. No answer. Finally, we get a notification over the loud speaker that the concert is cancelled. This call should have been made earlier in the day. We drove 4 hours round trip, gas and tolls. The communication was so botched. It was a total lack of consideration for the customers.

  Business Response

  Date: 08/05/2024

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear of the bad experience at the Earth, Wind & Fire concert at ********************, 

  The artist's team makes the decision to postpone or cancel an event. The venue makes announcements as they receive them. Our records indicate that this event is currently postponed with a new date to be announced. Ticketmaster will provide updates via email as we receive them. 

  Sincerely,

  ******************** 

  Consumer Support 

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date 11/17/2023 Transaction number ********* I purchased tickets from this company for the When We Were Young 2024 festival. At that time I elected to pay for insurance for the tickets. I received an email with confirmation that I purchased the insurance through Allianz. I attempted to pursue a claim through the insurance company, but they reported they have no record from me. When I contacted front gate tickets, they said the insurance did not go through. I have the receipt confirming purchase and they were unable to tell me more about what was meant by this. I exchanged multiple emails with 3 different customer service people with no resolution. I called the customer service number and they were unable to do anything. I have asked to speak to supervisors multiple times and have been told that is not an option. I have email support for all information above, but I was having trouble uploading. I will provide via email or any other method I am able to.

  Business Response

  Date: 08/05/2024

  We're sorry to hear you had issues with your **************** purchase. Please note that insurance is handled through a third party company, ****************** and Front Gate Tickets is not able to advise on policy or coverage information. Did you receive a policy number and insurance confirmation receipt along with your FGT order receipt once your purchase was complete? 

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22082496
  
  I am rejecting this response because:
  I received a confirmation that I purchased allianz insurance. I did not receive any other follow up from your company or Allianz, but I did not know I would need that. I had no further information that Allianz did not go through. Attached is the screenshot of receipt received. I would never have purchased tickets without insurance and had no way to know that this is what happened. 
  

  I would like a full refund. 

  Sincerely,
  
  *************************

  Business Response

  Date: 08/13/2024

  Did you receive a separate email from Allianz containing confirmation of your Insurance purchase and your Allianz policy number? As insurance is processed through the third party, Front Gate Tickets does not have access to their records, nor can we confirm why or when a purchase may have been accepted or denied. On our side we only show an attempt was made and then declined by Allianz once your order was already completed and the aforementioned policy receipt is the best way to confirm if your insurance request was processed. If you would like to request a refund without insurance, we can only recommend you contact your event directly as they are the only one who can potentially waive the terms of sale which state all sales are final and non-refundable. Thank you for understanding.

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22082496
  
  I am rejecting this response because:
  I understand all that you have said, however, the email confirmation saying thanks for purchasing Allianz is from your company. Therefore, I feel your company must provide the refund. 
  

  I am chronically ill, and would not have purchased these tickets without insurance as I am never certain how my body will be functioning at the time.

  I never received any notice that the purchase did not go through. I had no indication that I did not purchase the insurance.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16th, ********************************************************************************* September. To be safe, I purchased event insurance as well. I realized last week that I bought tickets for the wrong day - Sunday instead of Saturday. I filed a claim to get a refund for the event and was told the insurance I purchased wouldn't cover a refund and I cannot get one. I am eligible for a refund - that is why I purchased the insurance, so that I could use it if needed.

  Business Response

  Date: 08/05/2024

  We're sorry to hear you purchased the incorrect ticket. Unfortunately, Saturday passes are no longer available and we are not able to assist with any exchanges for sold out inventory. We do understand you purchased ticket insurance but please understand that our ticket insurance is handled by a third party company not directly associated with Front Gate Tickets and we cannot advise on their policies for what may or may not be covered. Typically however, insurance is only for circumstances such as illness or travel delays which prevent you from attending the event. You can review what your policy covers in more detail by reviewing the email with your policy information sent to you by Allianz after your purchase was complete. 

  We do still have Waitlist options open for Saturday passholders so you may like to pass on your Sunday tickets to a new ticketholder and sign up for the Saturday waitlist. 2-day passes are also still available for purchase if you would prefer to upgrade your order instead. If you decide to upgrade, please reach back out to us directly so we may assist you but please also note upgrades are only potentially available based on availability. Thank you for understanding. 

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22081518
  
  I am rejecting this response because: this is not an acceptable resolution, I would be willing to trade my tickets for the correct day or get a refund. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/09/2024

  Unfortunately, we must uphold the terms of sale you agreed to at purchase which state all sales are final and non-refundable. If you have concerns or complaints regarding your insurance policy, please contact your policy holder for more assistance. Thank you for understanding. 

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22081518
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two ticket to attend the Fool in Love festival in February. I was charged $650 plus fees and taxes for the two tickets. I received an email stating that the tickets were still on sale. When I looked on the website I saw the same two general admission tickets on sale for $350 for two tickets. That is $300 less than what I paid in Feb 2024. I tried to contact Front gate and they do not want to assist me. They said their hands are tied. I would just like a refund and I can repurchase the tickets or a price adjustment of $300

  Business Response

  Date: 08/05/2024

  We're sorry to hear you're dissatisfied by the pricing of your order and understand your frustrations. Unfortunately, all pricing is set by the event and they are not currently offering any refunds or price-matching at this time. We can only recommend you contact the event directly with your feedback or concerns regarding price changes as they may be able to assist you further. Thank you for understanding. 

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets for about $430 through live nation to *********************. The tickets scanned in fine but right before the show started I was kicked out of my seats and told my tickets were not valid, that the person that just arrived is supposed to sit there. I was asked to pay for other tickets or leave. Ive contacted live nation about this but instead they refuse to refund me and blacklisted me from purchasing future tickets

  Business Response

  Date: 08/09/2024

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  I apologize for the inconvenience you may have experienced. 

  Ticketmaster is contracted to sell tickets on behalf of the event organizers who sets the rules for refunds. We are unable to process a refund for your second order. As a courtesy, we have processed a full refund on your first order #**-25051/SEA. The refund will be issued back to the original method of payment used. Please allow 5-7 business days for the funds to appear in your account. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ************
  Consumer Support Team

  Customer Answer

  Date: 08/11/2024

   
  Complaint: 22077928
  
  I am rejecting this response because:

   

  you refunded me for tickets at $179 for the tickets that worked. The tickets that didnt work cost $395.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/16/2024

  Hello,

  Thank you for bringing your concerns to our attention.
  

  We only guarantee a fan entry into the venue, we do not control what happens once a fan has entered. Ticketmaster is contracted to sell tickets on behalf of the event organizers. You agree to the terms and conditions when making your purchase.

  As mentioned, we are unable to process a refund on your second order. Your request was denied by the Event Organizer. However, as a courtesy, we had processed a refund on your first order. 

  Thank you for the opportunity to respond and address your concerns.

  Sincerely
  ************
  Consumer Support Team

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased digital tickets on January 10th for a concert taking place on July 23rd. Two months before the event my account was deactivated and I was unable to access my tickets. Ticketmaster said they had a data breach and are working on recovering, promising that I should be able to access my tickets again within the week. After two weeks with no update I reached out again and was told to wait a few more days. Then I was told I would receive a call, which I never did. I began following up several times a week by email and phone leading up to the concert continually being told I would be contacted by the specialist department and not to worry I would be able to access my tickets by the concert date. I was never contacted once and was never provided my tickets to the event. I still have not been contacted by the specialist department and expect a refund.

  Business Response

  Date: 08/06/2024

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  I apologize for the inconvenience you may have experienced. A member from our Fraud Team will be reaching out to you directly today, August 6, 2024. If they are unable to reach you, a voicemail will be left with contact information in order for you to be able to contact them back. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ************
  Consumer Support Team

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22075760
  
  I am rejecting this response because:
  

  It has been over a week and I still have not been called.

  I'Ve called directly to ************** every day and always get a message after 10 minutes of holding to call back later due to high call volumes then the call disconnects.

  I can also be reached through email at ***********************. 

  Sincerely,
  
  *************************

  Business Response

  Date: 08/26/2024

  Hello,

  Our Fraud Prevention team just advised that, while they haven't managed to reach you, they'll continue to reach out until they do. Please note that, while the phone number for the Fraud Prevention team is ************, the phone number that would show on your caller ID when they call is ************, so please make sure you don't have that number blocked or being directed to Spam. 

  Sincerely,

  ****************

  Consumer Support Team 

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Live Nation regarding a significant price discrepancy for tickets purchased for the Fool in Love Festival which will take place on 8/31/2024 in ***********. On 2/16/2024, I purchased two tickets for $672.00, including fees. Recently, I discovered that the price for a 2-pack of tickets has been reduced to $350.00 and a 4-pack of tickets now costs $600.00 with no additional fees.I contacted Front Gate Tickets, the third party that processed payment, to request a refund for the price difference or compensation in the form of two additional tickets, given the substantial disparity. Their response indicated that all sales are final and they were unable to assist with a refund or compensation. They suggested contacting the festival organizers directly, which I have done, but unfortunately did not receive a satisfactory resolution.Desired resolution:I am seeking either a refund for the price difference ($300.00) or compensation in the form of two additional tickets. I believe this adjustment would ensure fairness and maintain a positive customer experience.

  Business Response

  Date: 07/31/2024

  We're sorry to hear you're dissatisfied by the pricing of your order and understand your frustrations. Unfortunately, all pricing is set by the event and they are not currently offering any refunds or price-matching at this time. We can only recommend you contact the event directly with your feedback or concerns regarding price changes as they may be able to assist you further. Thank you for understanding. 

  Customer Answer

  Date: 07/31/2024

  Complaint: 22060104
  
  I am rejecting this response because:
  

  I appreciate the response but remain deeply dissatisfied. I contacted the event organizers directly, as advised, and was told prices are subject to change with no offer of compensation or resolution; please see original complaint attachment refund request. I purchased my tickets early under the impression that prices would increase, not decrease so significantly.

  I feel unfairly penalized for buying early and effectively overpaid by $300 with no perks. This financial loss, on top of additional expenses for parking, food, and drinks, makes the festival experience excessively costly. The refusal to meet me halfway or provide any form of compensation leaves me feeling disregarded as a customer.

  Therefore, I must reject this response and seek a fair resolution.
  
  

  Sincerely,

  ***************************

  Business Response

  Date: 08/05/2024

  While we understand your frustration at the changes unfortunately all prices are set by the event and we are not able to waive the terms of sale which state all sales are final and non-refundable. You will need to continue communicating with the event if you would like any further resolution. Thank you for understanding. 

• Initial Complaint

  Date:07/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the "Fast Lane" entry tickets that are advertised as providing the option to "skip the public lines" and that the "Early entry times will vary and could be combined with *************************** packages, but will gain access prior to public doors." Not only did we not gain entry prior to the public gates, the "fast lane" was much slower because they now give fast lane access to lawn passholders and every one of them has to have the chairs and bags they are bringing in searched. The line was so much longer and slower that we ended up having to move to the regular public entry line to get in. If they want to sell a true fast lane pass the gates should be actually open earlier for fast lane pass holders and there should be separate fast lane lines for their lawn passholders and those who actually purchase a fast lane pass and don't need to go through a full search. They are simply making additional money by promising early and easier entry that absolutely does not happen.

  Business Response

  Date: 07/28/2024

  Hello,
  
  I am in receipt of your recent complaint to the Better Business Bureau. Our apologies for any inconvenience this may have caused.  We have canceled order 44-46853CH2, for your fast-lane pass.  Please allow 5-7 business days for the amount of $50.00 USD to credit back to the **** card ending in 7681.  Our merchant agreements require that refunds be provided to the original card, regardless of whether it's expired or the account has been closed. This is because it is the bank that pays that merchant with funds from the customer's bank account or through a line of credit which the customer is responsible to pay back. The merchant doesn't know if the account is in good standing, and if a refund is provided to another card, or via check, the merchant could potentially be aiding the cardholder in defaulting on their credit card balance.
  
    This is why credit card companies and banks require merchants to return the funds to the original form of payment. If the credit is provided to a card that is no longer valid, but the account is still active, the funds will still credit successfully. If the account is completely closed, the bank should reject the funds. Once that happens, Ticketmaster will send a check to the customer. If the bank does accept the funds to a closed account (they shouldn't do this, but it happens sometimes), it's their responsibility to refund the patron.
  
  
  
  Thank you for the opportunity to respond and address your concerns.
  
  
  Sincerely,
           ************
  
  Consumer Support Team

  Customer Answer

  Date: 07/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for a concert, which was then postponed. I received an email from Ticketmaster indicating the concert was postponed on 7/2/2024. On 7/8/2024 I contacted Ticketmaster requesting for a refund. They told me they would not give a refund, and my tickets were still valid for a future date. I informed them I reside in the state of ********** and section ***** of California law states: '(a) The ticket price of an event which is canceled shall be fully refunded to the purchaser by the ticket seller within 30 calendar days of the cancellation'. I told them they are breaking California law by not issuing me a refund. They did not acknowledge this. I have yet to receive any indication from them on receiving a refund of the amount I am owed.I still

  Business Response

  Date: 07/25/2024

  Hello,
  
  I am in receipt of your recent complaint to the Better Business Bureau. Our apologies for any inconvenience this may have caused.  We have canceled order 54-30587/NCA, for Heart.  Please allow 5-7 business days for the amount of $444.00 USD to credit back to the PayPal account it was charged from.
  
  
  
  Thank you for the opportunity to respond and address your concerns.
  
  
  Sincerely,
           ************
  
  Consumer Support Team

  Customer Answer

  Date: 07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************