Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  7800 Cellar Door Dr Bristow, VA 20136

• 

  The Xfinity Center for the Performing Arts

  885 S Main St Mansfield, MA 02048-3148

• 

  Live Nation

  60 Railroad Pl Saratoga Spgs, NY 12866-3048

• 

  Live Nation

  2111 1st Ave W Seattle, WA 98119

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Front gate tickets is now selling tickets for fool in love festival two for the price of one. Earlier this year I purchased two for $670 and now two are only $200. Ive contacted front gates to either issue a full refund or the difference and honor the price that they are now, but they have denied my request. Seeing as I had to put this purchase on a layaway plan, I do not find it fair that the business is okay of robbing people of their money. As a business they shouldve known many customers would be upset by this, they shouldve prepared better on their end. I would like help with a full refund as I no longer would like to give money to a business like this. This has been a terrible experience and I hope others do not have to experience this. Its very infuriating that theyre very okay with taking from people.

  Business Response

  Date: 08/15/2024

  Hello,
  
  We are in receipt of your complaint recently submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  Unfortunately as your tickets were purchased through FrontGate and you agreed to the No Refunds/Exchange Policy we are unable to process a refund. We are unable to offer credits or refunds due to a price change. 
  
  Sincerely,
  
  *******
  Consumer Support Team

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I bought 5 General Admission Tier 3 tickets during Pre-Sale for $376.31 each. We also purchased ticket insurance for a total of $220.00 and were charged a layaway fee of $20.00. In total after 5 monthly payments, we spent $2,121.55 on these tickets. I heard rumors of the event charging less for the tickets so I went to see for myself and the rumors were true. They are now selling 2 General Admission tickets for $200 on their website ******************************************************************************* I have seen multiple people complain that when they have emailed Fool In Love directly to request a refund and are denied. This company has also violated Senate Bill 478 of California which intends to "prohibit drip pricing, which involves the advertising a price that is less than the actual price that a consumer will have to pay for a good or service". This bill was put into effect July 1, 2024 and applies to event and concert tickets. It is very unfair to the people like my family and myself who over-paid for these tickets just for the company to sell them for half the price as the event gets closer. Please help me get my full refund for these tickets. Thank you.

  Business Response

  Date: 08/16/2024

  We're sorry to hear you're dissatisfied by the pricing of your order and understand your frustrations. Unfortunately, all pricing is set by the event and they are not currently offering any refunds or price-matching at this time. We can only recommend you contact the event directly with your feedback or concerns regarding price changes as they may be able to assist you further. Thank you for understanding. 

  Customer Answer

  Date: 08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tier 1 ticket purchaser in February of 2024. ORDER NUMBER #********* GA Tickets are now 2 for 1 - $200 total.I paid more than $200 for one ticket. I paid $275 for each ticket. I was deceived by the idea posted by Fool in Love that buying early would be the lowest price. At this point GA+ Is also 2 for 1 at $450 which means for one ticket i still paid more and do not get the same perks that a GA+ ticket gets. Furthermore, VIP Is also 2 for 1 at $450 which means for one ticket i still paid more and do not get the same perks that a VIP ticket gets. the drastic price change was out of my control.

  Business Response

  Date: 08/16/2024

  We're sorry to hear you're dissatisfied by the pricing of your order and understand your frustrations. Unfortunately, all pricing is set by the event and they are not currently offering any refunds or price-matching at this time. If you are interested in potentially upgrading your order to GA+ or VIP, we are able to assist via having you repurchase your desired tickets and then refunding your original order. This offer is only available based on availability so please reach out to us directly. Otherwise, we can only recommend you contact the event directly with your feedback or concerns regarding price changes as they may be able to assist you further. Thank you for understanding. 

  Customer Answer

  Date: 08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

   

   

  How would we go about that process? I would gladly purchase the VIP tickets, so i can get a refund for our original priced tickets.

   

  The price of 2x VIP tickets is STILL cheaper than the basic GA tickets we bought in February. Insane!!

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets for Greenday with Ticketmaster in Nov 2023 Tickemaster was hacked and my tickets were stolen. I've been on the phone back and forth with ticketmaster for more than 3 months. They have promised --which I have a recording of-- to reimburse me for the $2800 that they told me to rebuy through StubHub. They reimbursed the credit card for the original $1448.75. But as stated I rebought the tickets per their instruction with intention of them to reimburse me the $2800. I need to still get back from them the 1/2 portion of the stub hub purchase which I am now getting a run around about

  Business Response

  Date: 08/17/2024

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  I apologize for the inconvenience you may have experienced. A representative from our Fraud Team will be contacting you to further discuss this issue. Any questions you may have, please refer them to the agent. 
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  **** *.
  Consumer Support Team

  Customer Answer

  Date: 08/17/2024

   
  Complaint: 22135804
  
  I am rejecting this response because:
  

  I have left 8 voice mails, contacted multiple depts within Ticketmaster,used their chat, called their main support line, and called 3-5 everyday for the past 3 weeks. I have not received a call back from a supervisor, a representative from the Fraud team as requested, or received any update to my matter. Zero. I have still not received the remainder of the ~$1300 Ticketmaster has committed to reimburse me for. I was told by a representative of the fraud team on July 28 by ******, that itd take 5 days for the reimbursement to be processed and ever since that date, I have not been able to get ahold of any representative within Ticketmasters *********** even though they committed to call me at specific times on specific days (which they didnt), nor has there been any progress or update to the status of the reimbursement ever since that day. 

  Mind you, it was their services that were hacked. And I was victim of their data breach. Had I not purchased tickets on ********, outside of their services, I would had not been able to attend the concert. There was no care for their customer base to resolve the issue in order to allow the fan to attend the event they paid for. Instead their neglect and lack of care towards the situations forced the fan (me) to have to spend 2x out of pocket via a separate service (Stubhub) in order to attend the concert. Had those tickets not been available elsewhere this would have ***** conplete loss of a memorable event whom others were relying on the tickets to attend. I had to deal with the repercussions of Ticketmaster inability to secure user accounts, issue replacement tickets, and was taken advantage of without any level of resolution of this matter. In the end, the data breach of my Ticketmaster account/personal information, the time/effort to recoup my account and secure it, resolve this situation to conclusion, and my ongoing persistence in doing so, had led to a massive amount of my personal time with no escalatory measures within Ticketmaster or expedited timeframes. 

  I look forward to BBB continuing to pursue investigating misconduct and fraudulent activity by Ticketmaster. 
  

  I am more than happy to share all of the recordings, chats, proof of contact as needed. 

  Sincerely,
  M *******

  Business Response

  Date: 09/04/2024

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Our Fraud Team had issued a refund for your original purchase instead of the new purchase that was made to replace the tickets. Your new purchase was more expensive. Our Fraud Team issued a refund to the card you provided of the difference from what was originally purchased and the amount you paid for the new tickets. 

  I apologize if there was any misunderstanding, but a refund was issued for the difference in price not for the entirety of the new order. This has been fulfilled. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  **** *.
  Consumer Support Team

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint against Front gate tickets regarding the purchase and pricing of tickets for their upcoming event.On 2/16/2024, I purchased two tickets to Fool in Love Fest for a total of $672.62 with the intention of attending the event with a close family member. Unfortunately, I recently experienced a loss in my family, making it impossible for me to attend the event as planned.In light of this situation, I attempted to resell my tickets but was dismayed to find that the festival organizers have now reduced the price of the same two tickets to $200, significantly less than what I originally paid. This drastic price reduction has made it impossible for me to resell my tickets at or near the original purchase price, resulting in a substantial financial loss during an already difficult time.I believe this situation is both unfair and deceptive, as it undermines the value of the tickets I purchased in good faith. Specifically I am dealing with:1.Unforeseen Family Emergency: The inability to attend the event is due to a tragic and unforeseen family loss, which has profoundly affected my plans to participate.2.Significant Price Discrepancy: The reduction in ticket prices from $670 to $200a decrease of more than 70%has devalued my purchase and removed any opportunity to recover the funds through resale.3.Good Faith ********* I purchased these tickets in good faith, with the expectation that the price reflected their true value. The substantial price drop shortly thereafter undermines this expectation and imposes an undue financial burden.I fully understand that there is a no-refund policy, and I respect the reasons behind such policies. However, given the combination of the unforeseen personal circumstances and the significant change in ticket pricing, I would like to kindly request a full refund of $672.I appreciate your understanding and consideration in this matter.

  Business Response

  Date: 08/13/2024

  We're sorry to hear you won't be able to join us for your event and understand your concerns. Typically, all pricing is handled by the event and we are not able to offer any refunds or price-matching unless approved at the event promoter's discretion. As we understand this is an extenuating circumstance, we have reached out to the event on your behalf and been approved to fully refund your order 149491128. Please allow 5-7 business days to see the funds reflected back to the original method of payment and note any passes received for this order will no longer be valid. Please let us know if you require any further assistance and we wish you and your loved ones sincere sympathy.

  Customer Answer

  Date: 08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I want to express my deep gratitude for your quick action in processing the refund for my Fool in Love tickets. Your prompt assistance during this difficult time is truly appreciated, and it has made a significant difference for me.
  
  Thank you again for your understanding and urgency in handling this matter.
  
  
  
  Best Regards,
  
  *****************************

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Live Nation and ticket master sent out an email before my event about upgrades that we could purchase. The day of my event I purchased 2 fast lane passes. When we arrived there was no where that said fast lane access to get in anywhere. This is a scam to get more money. I tried reaching out via chat while at the concert and when they got back to me it was after the event and said that the manager said since this event passed and because it says in the agreement that all sales are final they could not issue a refund. This is unacceptable. I was unable to use them and contacted them right away and got no response until after. And I did not see anywhere that I was agreeing to not being refunded if unable to even use these so called upgrades. My event was aug 10th at xfinity in ************. ***** concert. No where was it posted at entry points to use the fast lane passes. Total rip off.

  Business Response

  Date: 08/12/2024

  Hi ****,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

  I do apologize for there not being anywhere to use your Fast Lane **** at the event.

  I have provided a refund for order 29-31325/NY2. You should see the refund of $40.00 within 5-7 business days to the card you used at the time of purchase.

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,
  ****************
  Consumer Support Team
  
  

   

   

  Customer Answer

  Date: 08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******, and I am a Canadian customer of the Ticketmaster platform. I'm reaching out because I have encountered a frustrating experience, and I believe your assistance could be invaluable.On April 2nd, 2024, I purchased three tickets for a concert featuring my favourite band in *******, **, using my ************* account (please refer to the attached receipt for details). The order number is 30-23294/SEA. The cost of the purchase was USD $625.26 Unfortunately, due to unforeseen circumstances, I am now unable to travel from *********, **, to *******, ** at the end of August, and must cancel my trip.I attempted to utilize ************'s resale service to recover at least a fraction of my payment. I tried to resolve my situation with Ticketmaster's customer support directly, but they appear unwilling to offer a solution that accommodates my circumstances (please see the attached screenshot of our communication). I was dismayed to learn that receiving any money for the tickets requires a U.S. bank account. This policy seems unfair, especially since the initial purchase was made through my ************* account.I am frustrated not only by the potential financial loss but also by the inconsistency in the process. It is perplexing that Ticketmaster can charge my ************* account but cannot process refunds of payouts to the same account. Additionally, it seems unreasonable to require a Canadian resident to possess a U.S. bank account for this purpose, which I believe infringes upon my rights compared to American customers.I am reaching out to your reputable organization because I am confident you have the expertise to help resolve my issue. I strongly believe my case is not isolated and that there may be precedents you could draw upon to assist me. Any advice or support you can provide would be deeply appreciated.Thank you for your attention to this matter.Kind regards,*******************************

  Business Response

  Date: 08/12/2024

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear that you are unable to attend the Twenty One Pilots concert on August 22, 2024.

  Our policy states: In order to resell tickets for events in the U.S., you must have a U.S. bank account. In addition, your Tax Seller Details, which may include a Social Security Number (SSN) or an Individual Taxpayer Identification Number (ITIN), must be validated before we can pay you. You can fill out your Seller Tax Details in this form. Visit the FAQ 1099-K Form: Answers to Some Common Questions for more information.

  As a one-time courtesy, we were able to obtain authorization to refund your order. You can expect to see a full refund of $625.26 back on your original method of payment within 3-7 business days. 

  For future reference, if you are unable to attend an event in *****************, you can post the tickets on a 3rd party site as long as Ticket Transfer is available for the event. If the tickets sell on the 3rd party platform, the tickets can be transferred to the buyer using our free Ticket Transfer option. 

  Sincerely,

  ******************** 

  Consumer Support 

   

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm 40 years old, look this age and carry with me a ************** drivers license.My wife is American and every year we come to ******* to visit her family. This year I decided to buy us and her family tickets to see creed in the *********************** in ************. On entering I wanted to buy a beer and was told my ************** ID was not sufficient. I understand if I looked near 21 that this should be important however as mentioned im 40 years old and look my age. I felt this was more racially charged due to me not being an American and the staff were aggressive in their demeanor. I have also raised this with the tourism board of *******.

  Business Response

  Date: 08/11/2024

  Hello,
  
  We are in receipt of your complaint recently submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  We have reached out to ***** ************ regarding your complaint concerning order ********/CH2. I will contact you directly once I hear back from them. We do have to advise that the regulation of alcohol in the ** is far different than our European counterparts.
  
  Sincerely,
  
  *******
  Consumer Support Team

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22124932
  
  I am rejecting this response because it doesn't provide closure to the case.

  This is merely just a follow up email, I will be happy to close out once the customer service team follow up and some accountability is provided to the supervisor who established the anti European peoples rules to the establishment.

  Whilst I'm aware the rules are different around alcohol, nowhere does it state a 40 year old man who clearly looks his age, with official documentation of evidence of his age can only be served alcohol if he is an American.

  Not sure how the US tourism industry would doing if this was the case.

  
  Sincerely,
  
  Pierce Mcallorum

  Business Response

  Date: 08/19/2024

  Hello,

  A venue representative informed us the matter has been resolved. If you have further concerns, please follow up with the venue.

  Sincerely,

  ****************

  Consumer Support Team

  Customer Answer

  Date: 09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Pierce Mcallorum

• Initial Complaint

  Date:08/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: Febuary 9th, 2024 Amount: $878.20 USD/1226.70 CAD Nature of dispute: I have tested positive for COVID 19, I contacted Front Gate Tickets and they have rejected my request for a refund after explaining that I tested positive. I feel this is very irresponsible to say that I pretty much should still attend the festival with something as contagious as COVID.

  Business Response

  Date: 08/13/2024

  We're sorry to hear you're not feeling well and appreciate your commitment to staying home and keeping fellow fans and staff safe. Unfortunately, we are not able to waive the terms of sale which state all sales are final and non-refundable. We recommend contacting your event directly with your request and any feedback regarding this policy as they may be able to assist further. Thank you for understanding and we wish you the best of health. 

• Initial Complaint

  Date:08/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 general admission tickets on 2/16/24 for $652.62. Now if i was to buy the same tickets the price would only be $400. I believe this was false advertising because when they first go on sale most festivals give lower prices when they first go on sale & get more expensive as the event gets closer. I emailed front gate tickets to receive a credit of the price ***************** refused. The only solution that was offered was if i was to purchase more expensive tickets & then theyd refund my original order but that is not feasible since I originally spent more then any ticket option that is being offered.

  Business Response

  Date: 08/09/2024

  We're sorry to hear you're dissatisfied by the pricing of your order and understand your frustrations. Unfortunately, all pricing is set by the event and they are not currently offering any refunds or price-matching at this time. If you are interested in potentially upgrading your order to GA+ or VIP we are able to assist with processing an exchange once you repurchase the upgraded ticket type but we are not able to assist any further as we must uphold the terms of sale set by the event. We can only recommend you contact the event directly with your feedback or concerns regarding price changes as they may be able to assist you further. Thank you for understanding.