Business Profile

Event Ticket Sales

Live Nation

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Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

756 total complaints in the last 3 years.
208 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two tickets for *** WEEKEND on 5/8/2024 from front gate tickets website. The event was advertised as a three-day event that includes all inclusive free drinks and food for every event. There was supposed to be five events in ************ on July *****. The morning of July 12 the event planners sent an email that the event is rescheduled and will be in ****************** and will not include food or drinks. I tried contacting the event planners and they declined my calls and removed the option to comment or contact them through their social media page. The new location is 2 hours away from the original venue. The promoters posted a video saying they never paid the ************ venue and that they are not providing refunds. I am requesting a full refund for the amount of $400.50 due to the misrepresentation and fraud of both the event planners of *** WEEKEND and front gate tickets for allowing a person to use their platform to sell tickets for an event without confirming the event and payment of venues at least. The event website mentions tickets are to include entry, food, and drinks. However, the event planner had no intentions of providing food or drinks and was fraudulently promoting all inclusive tickets!! This business should not be allowed to use the front gate platform to rob and steal from people without any assistance because their policy states tickets are final sale. I have screenshots of all of the *** WEEKEND original promotions/advertisement. They have since removed them off their social media.
Business Response
Date: 07/17/2024
We're sorry to hear about your event experience and understand your frustrations with the event changes. Unfortunately, per our terms of sale, we are not able to assist with any refunds for processed or past orders. We are also not able to comment or assist on requests regarding on site issues or operations such as the event location, staffing, or amenities as all these services are handled by the event directly. We recommend contacting your event directly with your concerns and feedback as they may be able to assist you further. Thank you for understanding.
Customer Answer
Date: 07/17/2024

Complaint: 21985039

I am rejecting this response because: i did contact the event planners and they didnt not respond. I contacted and notified front gate tickets of the video and statements made about the event not being held. I contacted the business and received no response. The event never occurred and front gate tickets allow these people to use their platform to sell fraudulent tickets for an event that was never planned in the original location.

Sincerely,

*******************************
Business Response
Date: 07/18/2024
Unfortunately if you have concerns or complaints regarding event operations, we can only advise you continue to try and resolve your concerns with event directly. We apologize that we cannot assist you further. Thank you for understanding.
Initial Complaint
Date:07/12/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Vibee vip at the level I had was the most expensive and was NOT supposed to be obstructed view. Support has been unhelpful and the run around is substantial
Business Response
Date: 07/16/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and we sincerely apologize for the delayed response. We confirmed with Vibee you were provided the package you had purchased. Your package guaranteed seats on the 100 level, on the 1st 11 rows (rows *****) and your seats provided a full view of the band and stage.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
********************
Consumer Support Team
Customer Answer
Date: 07/16/2024

Complaint: 21983089

I am rejecting this response because: the picture clearly show that this row (22) is partially obstructed. Even the Sphere staff is saying this is 20% obstructed. Your package clearly states that the pacakge was not obstructed view. This is VERY CLEARLY an obstructed view. The Sphere is a 180degree view, and the ceiling is partially obstructed.

Sincerely,

*********************************
Business Response
Date: 07/18/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I apologize for any inconvenience you may have experienced. The Vibee package you purchased guaranteed seats on the 100-level in the first 11 rows( rows *****). You were provided with the seats guaranteed in the package.
Further, Sphere Las Vegas tags seats in rows 24 and higher in the 100-level sections as Limited view of the Sphere screen. Rows 23 and lower do not share this description or disclaimer. As such, these are considered to not have obstructions to the view that would detract from the experience.
Thank you for the opportunity to respond and address your concerns.
Sincerely
************
Consumer Support Team
Customer Answer
Date: 07/19/2024

Complaint: 21983089

I am rejecting this response because: you can clearly see that this is obstructed. The sphere experience is to include a full view of the top of the venue. As such, please see the pictures taken from my POV looking up ant the sphere from row 22. These rows need to be considered to have obstructions to the view that DO detract from the experience. The sphere staff themselves say that row is 20% obstructed.
This is the principle of the matter - this row should NOT be considered UNOBSTRUCTED. I sat in them. For three nights. As a result I missed a portion of many of the effects, and considering I purchased the most expensive VIP package it is entirely frustrating no one has acknowledged the pictures of the vantage point in this seat, and the fact that these seats are inferior for the full experience of the magnificent sphere.
I implore you to reconsider your stance that these are not obstructed and view the uploaded pictures, i also have several more to demonstrate if necessary. The backstage pass effect view is MUCH a larger in many online examples and a significant portion is blocked from view in just one example.

thank you

Sincerely,

*********************************
Initial Complaint
Date:07/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Change the event location to over 3 hours away driving less then 24 hour from the event. Refuse to respond and your services refuses to help I'm reporting you to all state agencies and extremely rude customer support that say no management is available. On top of that they told people just to drive to event which will are all inclusive and include liquor and their 2 events a day which create drunk driving incidents they don't care about safety and since you don't do anything for people who purchased tickets you will newer have my business again any event selling tickets through front gate will newer be attended end of story. Plus they knew everything all along and even admitted not paying the money for the venue. ***** has all the information and will take care of this without a problem
Business Response
Date: 07/18/2024
We're sorry to hear about your event experience and understand your frustrations with the event changes. Unfortunately, per our terms of sale, we are not able to assist with any refunds for processed or past orders. We are also not able to comment or assist on requests regarding on site issues or operations such as the event location, staffing, or amenities as all these services are handled by the event directly. We recommend contacting your event directly with your concerns and feedback as they may be able to assist you further. Thank you for understanding.
Customer Answer
Date: 07/18/2024

Complaint: 21980762

I am rejecting this response because: I clearly showed that I reach out to the event holder and my credit card. You guy are scammers and shouldn't be allowed to sell tickets nothing in your term conditions said you can move event hours away in less then 24 hour notice when everybody already has accommodation. I want my money back which is fair since you caused more damages then just ticket which I newer got to use. I will also be reporting you to state and federal agencies

Sincerely,

*******************************
Business Response
Date: 07/19/2024
Unfortunately, if you have concerns or complaints regarding event operations, we can only advise you continue to try and resolve your concerns with event directly. We apologize that we cannot assist you further. Thank you for understanding.
Customer Answer
Date: 07/19/2024

Complaint: 21980762

I am rejecting this response because: You should deal with organizer I already showed that I tried to reach and so did thousands of people and they newer got back. They moved even 3 hours away less then 24 hour notice and their was no way of getting to event or make accommodation. They fully knew about this as you can hold event in ** without prior authorization and did this on purpose it called switch and bait. I want my money back and I and other people assuming thousands filed credit card disputes and reported them to agencies. I want my money back you charge money to buy ticket from you I belive it called service fee so provide the service and I called last week no supervisor has gotten back. Scam website newer will any ticket be purchased from your site ever again

Sincerely,

*******************************
Initial Complaint
Date:07/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Concert venue ***** in *******************, a LiveNation venue advertised a concert as rain or shine and gates to open at 4:30 for a show start of 6:00 PM. They then did not allow paid ticket holders to start to enter the venue until 3 hours after the time advertised, and started the show after 7:15 while tens of thousands of ticket holders were still lined up in the parking lot. Bands were dropped from the lineups, and sets shortened due to the late start. As a result myself and guest missed two hours of the show, and did not have an opportunity to enter until well after 8:30 PM, a loss of 2.5 hours of paid for time. As a result we left the venue, and were unable to take part in any of the event. Attempts to get a refund were denied even though the show was not completed as advertised or as shown on the tickets when purchased. Show was advertised as rain or shine and there was no acceptable reason for the delay or reduced bands and time on stage. Rejecting a refund was by all parties involved because the event wasnt cancelled (although actually bands were cancelled and reduced).
Business Response
Date: 07/12/2024
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear that your event had a rain delay. Regretfully, the tickets on order 4-58824/CH2 were received via our free Ticket Transfer option. They were not purchased through Ticketmaster. Please check your statement to see who charged you for the tickets and reach out to them regarding a refund.
We apologize for any inconvenience this may cause.
Sincerely,
********************
Consumer Support
Customer Answer
Date: 07/12/2024

Complaint: 21978297

I am rejecting this response because:
The tickets were sold through Ticketmaster and the venue was live nation owned and run, and live nation was the party responsible for the delay and severe modification of the event.

Sincerely,

*******************
Business Response
Date: 07/18/2024
Hello,

I am in receipt of your recent complaint to the Better Business Bureau. Our apologies for any inconvenience this may have caused. On the monthly billing statement from the card of purchase, across from the charge, will be a telephone number. This is who you would have purchased your tickets from and who you would need to speak with in regards to a refund.

Thank you for the opportunity to respond and address your concerns.

Sincerely,
************

Consumer Support Team
Initial Complaint
Date:07/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
STAY ALIVE!!! DON'T GO TO THE ******** ITS NOT WORTH YOUR LIFE!! Super disappointed in how Live Nation / The Gorge handled the emergency evacuation due to a wildfire they caused during the last night of Odesza. They allowed fireworks even though they knew fire danger was high. They knew fire was a risk and still were unable to prevent it, the fire was out of control for way longer than acceptable and they knew it. That's why they evacuated. They didn't use their emergency alert system. They didn't update when the fire was out to let everyone know there wasn't imminent danger. They are NOT able to evacuate everyone is a fast and safe way from that venue. We were scared and just wanted to leave as fast as possible, we didn't get to enjoy or stay in our campsite. It ruined the whole weekend and they wouldn't even entertain a refund after they ruined the whole weekend. I WON'T COME BACK UNLESS THEY BAN ALL FIREWORKS. THE ***** IS NOT A SAFE VENUE. Every time I or someone I know goes to the gorge it gets evacuated. They are just lucky no one died this time. This place is not worth dying for, don't waste your money or lose your life for it.
Business Response
Date: 07/09/2024
Hello,

I am in receipt of your recent complaint to the Better Business Bureau. Our apologies for any inconvenience this may have caused. We only guarantee a fan entry into the venue, we do not control what happens once a fan has entered. Ticketmaster is contracted to sell tickets on behalf of the event organizers. You agree to the terms and conditions when making your purchase. For these reasons we cannot refund your order.

Thank you for the opportunity to respond and address your concerns.

Sincerely,
************

Consumer Support Team
Initial Complaint
Date:07/09/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two shirts on June 21 from the **************** concert. I was on the **************** newsletter list, so I thought this was a legitimate store from which I would be able to purchase the same goods that were being sold at the concert without having to wait in the long line. The confirmation email was sent and I was charged immediately. no further information was received from the company despite six separate attempts to communicate with them to find out the status of my order. Looking into the company I was surprised to find that this is very very common and some people have not received their orders months later. They have a 1.5 rating on TrustPilot (**************************************************), so at this point, I dont believe there is any kind of resolution I would feel comfortable accepting outside of a refund.
Business Response
Date: 07/16/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I apologize for the inconvenience you may have experienced. I have confirmed with Merch Traffic and your order for **************** has been cancelled and refunded. Please allow 5-7 business days for the funds to reach your account.
Thank you for the opportunity to respond and address your concerns.
Sincerely
************
Consumer Support Team
Customer Answer
Date: 07/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being blocked from being able to buy tickets using my iPhone. I have cleared the cache, browser history, turned off VPN, turned off wifi and every other suggestion on how to fix the problem. But still I am blocked because Live Nation believes I am a bot trying to buy tickets.I am not a bot and I have lost out on many opportunities to attend shows due to their stupidity. I try to use their contact system and never get anyone. Their phone call in operation is a joke as I was on hold for over 4 hours with no one ever answering. I want this stupidity stopped.
Business Response
Date: 07/03/2024
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience.
Unfortunately, our system does not provide a specific reason on why it flags a fans account for bot activity. This is due to security reasons. However, we encourage fans to review our Terms of Use to avoid being flagged as a bot in the future. I have provided a link to our Terms of Use below.

*****************************************************************************************************

Lastly, to possibly get around the bot activity message please try to disable iCloud Private Relay, enable Javascript, avoid using any automation software, and to try a different internet connection (like mobile data instead of wifi).

Sincerely,

******************

Ticketmaster Consumer Support
Customer Answer
Date: 07/03/2024

Complaint: 21935654

I am rejecting this response because:
Typical non response and failure to address issues. Had the respondent read the complaint the details in it would have let them know Id already taken the suggested steps in the response
its absolutely horrible how so many are held hostage by live nation and Ticketmaster. Ive done absolutely nothing wrong and only have sought to buy a few tickets for shows I want to to attend.
Awful service. Non-service to be more accurate
Sincerely,

*********************
Business Response
Date: 07/03/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed your complaint and I'm terribly sorry for the bot errors you've encountered. Along with the trouble shooting steps you've taken we suggest you disconnect from VPN, Apple Private Relay and other proxy servers. Also, try accessing the site using your mobile data instead of Wi-Fi. For more tips, feel free to visit the link below,
******************************************************************************************************;
Thank you for the opportunity to respond and address your concerns.
Sincerely,
********************
Consumer Support Team
Customer Answer
Date: 07/12/2024

Complaint: 21935654

I am rejecting this response because:
Ive done all of their steps to no avail. Their app blocks me out as well
Horrible

Sincerely,

*********************
Business Response
Date: 07/20/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I apologize for the inconvenience you may have experienced. I understand how frustrating it can be to not buy tickets. We suggest that you do basic troubleshooting on your device.

1. Clear the cache on your phone and on the application. You can do this by going to the application's option and finding the "Clear Cache" button there.
2. Restart your phone/device. Sometimes the technical error/s runs through the device itself and we need to restart it to refresh how it runs.
3. Try it on different devices. If it comes to not really working on your own device, you should try accessing it on others such as another mobile phone, another pc or laptop, or another wi-fi (if applicable).
4. Connect to a different internet connection/data provider. Sometimes the error comes with connectivity issues and we really suggest trying it on different networks.
5. Trying on different browsers. Sometimes the access is blocked by the browser or is preventing it to be accessed due to security reasons or settings.

We know youre excited, but please do not refresh your browser multiple times for multiple ticket searches. This is bot-like activity, and for security purposes may result in you being blocked for a period of time and unable to shop for tickets.

If the above solutions did not work then you can try more tricks to open the App.

Update Ticketmaster App.
Restart Your Phone.
Check Device Compatibility.
If the issue still persists, please contact our Customer Support line at ************ and provide your IP address for your iPhone. There is an option for a callback so that you don't have to wait by the phone.
Thank you for the opportunity to respond and address your concerns.
Sincerely
************
Consumer Support Team
Initial Complaint
Date:06/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They knowingly sold me tickets to a show that has been canceled for *********** theyre refusing to give me my money back. The customer service is horrible, whenever you ask for a supervisor they say theyll have one call you back in 24 to 48 ************** ever calls. I tried 3 separate times. They are running a SCAM
Business Response
Date: 06/30/2024
Hello,

I am in receipt of your recent complaint to the Better Business Bureau. Our apologies for any inconvenience this may have caused. As a 1 time courtesy we have issued a full refund for the order 18-14263/NY1, please allow 5-7 business days for the amount of $106.00 USD to credit back to the **** card ending in 7441. Our merchant agreements require that refunds be provided to the original card, regardless of whether it's expired or the account has been closed. This is because it is the bank that pays that merchant with funds from the customer's bank account or through a line of credit which the customer is responsible to pay back. The merchant doesn't know if the account is in good standing, and if a refund is provided to another card, or via check, the merchant could potentially be aiding the cardholder in defaulting on their credit card balance.

This is why credit card companies and banks require merchants to return the funds to the original form of payment. If the credit is provided to a card that is no longer valid, but the account is still active, the funds will still credit successfully. If the account is completely closed, the bank should reject the funds. Once that happens, Ticketmaster will send a check to the customer. If the bank does accept the funds to a closed account (they shouldn't do this, but it happens sometimes), it's their responsibility to refund the patron.

Thank you for the opportunity to respond and address your concerns.

Sincerely,
************

Consumer Support Team
Initial Complaint
Date:06/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Live Nation dba Ticketmaster will not assist in closing my account after reporting fraud. Please see the email exchange below (*******************: ******************* I wish to have my account closed as soon as possible and confirm that all of my information removed from their site and any third-party vendors they share information with moving forward.
Business Response
Date: 06/28/2024
Hello,

I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I apologize for the inconvenience you may have experienced. We are working on your request and we will send you an email confirmation upon deletion. We appreciate your patience.
Thank you for the opportunity to respond and address your concerns.

Sincerely,
Iris G
Consumer Support Team
Customer Answer
Date: 07/01/2024

Complaint: 21912213

I am rejecting this response because:
The notifications I have received so far to close my account, delete my personal information, and to not sell my personal information to third parties are ambiguous and confusing.
Request ID: ********** is a request to delete my information. Your response was:"We have completed your deletion request in line with local data protection laws and regulations. We have deleted and anonymized the personal information no longer required; this means that any accounts you may have had are now erased. If you would like to make any purchases you will need to create a new account. In line with local laws and regulations we may retain some personal information for the limited purposes allowed by the law."
I am not aware of any information of mine that you need to retain, especially after the most recent news about your data breach. If you believe you have the right to retain my information, I request to know what information of mine is involved and the justification for doing so.
Request ID: ********** is a request to opt out of marketing. This request was submitted on 6/26, and on 6/28, I sent a follow-up for the status. You have yet to respond to this request.
Request ID: 8AX9V4R3BB is a request to not sell or share my personal information. You replied with an unclear statement on 6/28/24 that says:"Your request to discontinue the sale of your data has been received and actioned. Your request is considered closed at this time."
I followed up with you through your system the same day to ask for clarification with the following reply:"To ensure I understand correctly, can you please confirm that my request to discontinue the sale of my personal data has been fully honored and that no further sales of my data will occur?"
All of these requests were submitted on your LiveNation portal.
In summary, I require clear and precise information that is not open to interpretation. I will not consider this matter closed until all of these items are resolved, and I receive understandable confirmation that my account is permanently closed along with the other requests mentioned above.

Sincerely,

*******************
Business Response
Date: 07/03/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
you for bringing your concerns to our attention.
I have reviewed this issue and we will have someone from our Privacy team follow up with you directly for further assistance.

Thank you for the opportunity to respond and address your concerns
Sincerely
*******
Consumer Support Team

Customer Answer
Date: 07/09/2024

Complaint: 21912213

I am rejecting this response because:

No one has attempted to get in contact with me to resolve this matter as described in last email.

Sincerely,

*******************
Business Response
Date: 07/22/2024
Hello again,
We apologize for the delay. We're working with the Privacy team to try to expedite the addressing of your concerns. Please stay tuned for updates.

Sincerely,
****************
Consumer Support Team
Customer Answer
Date: 07/22/2024

Complaint: 21912213

I am rejecting this response because:
The company has stated that they have still not resolved the issue.

Sincerely,

*******************
Business Response
Date: 07/23/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
A senior member of our Privacy Team has reached out to you directly yesterday, July 22, 2024. If you have any further questions or concerns, you will need to follow up with them.
Thank you for the opportunity to respond and address your concerns.
Sincerely
************
Consumer Support Team
Initial Complaint
Date:06/27/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have previously purchased and paid off tickets from here via front gate. And everything has usually been great. This time around before the time even passed for the grace ******* my order was cancelled and the fees charged. So I lost over $140 over this. Meanwhile, other plans have been paid off and are currently being paid. I thought that the way the event organizer went through these was a bit unfair and quick to penalize. I would just like the money I lost back because that could have gone to a ticket. I also fully explained to the customer service why there were delays and that even one organizer had allowed up to 30 days, meanwhile this organizer had a cutoff far before the due date for the payment plans.
Business Response
Date: 06/28/2024
We're sorry to hear you had an issue with your layaway plan. Reviewing your information we can confirm it does appear your Lollapalooza order 153021905 was cancelled in error. As such we have waived and refunded all cancellation fees back to your original method of payment. Unfortunately, we cannot reinstate your order but I have confirmed that your desired ticket type is still available for repurchase at the same price type if you would like to repurchase your order. We do apologize for any inconvenience this has caused and hope to still see you at ************ 2024.

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