Event Ticket Sales
Live NationThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 761 total complaints in the last 3 years.
- 206 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/30/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This issue has been ongoing for the last two years. The ****** fan club website is managed by Live Nation.3/5/2023 Renewed subscription for U2 fan club, ******. Chose the Book of Complete Lyrics ********* Volume 1 as my subscriber gift for 2023. Renewal fee was $40. Received order confirmation for order number *********. Book never sent 2/29/24 Inquired about gift, was told that books were in production 3/6/2024 Renewed subscription for 2024. Received confirmation for order number *********. Subscriber gift for 2024 was the Book of Complete Lyrics ********* Volume 2. Renewal fee was $40. Book never sent.10/15/2024 Emailed them asking for status of volume 2, & why Volume 1 no longer showed up as processing.10/16/2024 Their response said both books were in the process of fulfillment, however due to limited availability we are currently unable to fulfill this item(s) immediately. Were actively working to resolve this. We will prioritize your order and ship it to you as soon as the subscriber gift(s) are ready. 2/25/2025, 3/2/2025 & 3/6/2025 emailed them again, no response.3/7/2025 Emailed them expressing frustration & anger at their lack of response. Told them that I was not going to renew my subscription. No response.3/8/2025 Subscription expired, my account page no longer shows either book pending, despite the *** on their help page stating, Volume 1 will be shipped immediately.3/27/2025 & 4/9/2025 Received 2 more responses from them with the same wording as the message in quotes above.Business Response
Date: 05/08/2025
Hello *****,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related orders, 101447249 & 106496180. We checked on the issue with the delivery of the books. The items are still on a back order. I do apologize for the long wait on receiving these items. As soon as they are restocked the items will be shipped.
I will be reaching out to you personally to offer you a Ticketmaster gift card due to these items taking so long to be restocked.
Thank you for the opportunity to respond and address your concerns.
Sincerely
****** *.
Consumer Support TeamCustomer Answer
Date: 05/12/2025
Complaint: 23269723
I am rejecting this response because:I received an email from ****** support/help on Friday 5/9, saying that Lyrics Volume 1 is in the process of shipping, and will ship soon. They also said to watch for an email including the shipping date. Since I have heard this before I am skeptical that this will really happen. I also received an email from ****** ******** with Live Nation offering me a $50 Ticketmaster Gift Card. I emailed her back this morning asking her to not send me a gift card, because it's not something I would be able to use. I also asked her if she can verify that Volume 1 is actually shipping, and if she can give me an update on volume 2. I am reluctant to close the complaint until I have more information from her.
Sincerely,
***** ********Business Response
Date: 05/15/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau.
Thank you for bringing your concerns to our attention. At this time, Vol 1 is shown as allocated on 5/14/25, tracking 9449011899560204477485.
Regarding Vol. 2, the fulfillment should begin at the end of May. The fan club team is getting ready to send a message out, probably by the beginning of next week.
We sincerely apologize for any inconvenience.
Thank you for the opportunity to respond and address your concerns.
Thanks,
Noel
Consumer Support TeamCustomer Answer
Date: 05/30/2025
Complaint: 23269723
I am rejecting this response because: I have received Volume 1 of the Complete Lyrics. I have not yet received Volume 2 of the Complete Lyrics, or any communication regarding when it will be shipped. I'd like to keep this complaint open until I have received volume 2.
Sincerely,
***** ********Business Response
Date: 06/17/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this rejection, and our records show this item was reshipped to your address you provided with the tracking number 9449011899560005018238, and was delivered on 6/11/25.
Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support TeamCustomer Answer
Date: 06/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received Volume 2 of the Complete Lyrics on 6/11/2025, so I have now received everything I was owed. Thank you for your help.
Sincerely,
***** ********Initial Complaint
Date:04/29/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In October of 2024, I purchased a shuttle pass for Electric Daisy ******** ********* through Front Gate Tickets. The total came out to $233.36 (including insurance, shipping, layaway fee). I later decided I was no longer able to attend the event, and realized I did not meet any of the insurance requirements to cancel through them. Not a big deal, I should have read the terms, my fault. I decided to sell the shuttle pass through ********, a sister company of Front Gate. I end up selling the ticket for a total of $280 which I was set to receive about $250 of. Front Gate shipped the ticket, but before it could get to me I got saw a returned to sender note on the tracking through ***. I called front gate immidiately and after several days of back and fourth they refuse to resend it. I explained to them if I do not get the ticket to the person I sold it to, Stub Hub was going to charge me an additional $280 on top of the 233 I already paid. They informed me that I need to 1. Pick it up from will call in ********* (an 8 hour drive) or 2. Give the person I sold it to (a complete stranger) a photo copy of my credit card and drivers license and the order confirmation email which also states my personal information. So now I am left with three options, forfeit over $500, fly to a different state to pick it up myself, or give a bunch of my very sensitive I formation over to someone who I have never met or seen in my life. The event is not until May 16. I have been begging them to resend the ticket since April 26. A copy of the email can be forwarded upon request. Thank you for your help.Business Response
Date: 05/02/2025
Thank you for bringing this matter to our attention.
Wed like to clarify that StubHub and Front Gate Tickets are not affiliated companies. Front Gate Tickets is not responsible for transactions made through ******* or any other third-party marketplace.Our records show that you were previously assisted by a member of our team, and instructions for alternate Will **** pickup were provided to you via email.
As mentioned, if you are unable to pick up the wristbands yourself, someone else may do so on your behalf by presenting the required documentation at Will ****.
If you have any further questions or need clarification, please dont hesitate to reach out. Were happy to help.
Initial Complaint
Date:04/23/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a spot hero ticket as add on to concert tickets through live nation. Concert is literally now and we can not pull up the spot hero ticket, it says not available. Live nation says they can see the order but not where our spot is. We have no parking nowBusiness Response
Date: 04/24/2025
Hi ***,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
I apologize for the frustrations you experienced with your Spothero ticket not working correctly.
I have provided a courtesy refund for that portion of your order. You should see the refund of $9.75 within 5-7 business days to the method of payment you used when purchasing
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******* K
Consumer Support TeamCustomer Answer
Date: 04/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ****Initial Complaint
Date:04/22/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am super sick and cannot attend the event anymore. It was such a last minute sickness I am unable to find another buyer. Frontgate also doesnt issue refunds ):Business Response
Date: 04/23/2025
Were so sorry to hear that youre feeling unwell and wont be able to attend ********. We truly hope youre on the mend soon.
While we completely understand that illness can be unexpected, we must uphold the terms agreed to at checkout, which state that all sales are final and non-refundable. Were not able to process a refund, but you do have the option to pass your tickets along to someone else if youd like. Since they were delivered via email, you can simply forward them to the new ticketholder.
If you have any additional questions or concerns, youre welcome to reach out to the event directly at ******************************.Wishing you a speedy recovery, and we hope to see you at a future event!
Initial Complaint
Date:04/11/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to exchange my current tickets tickets for 4 different seats in the concert venue for a greater amount collectively, but Ticketmaster is not honoring my request.Business Response
Date: 04/15/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Apologies for any inconvenience you may have experienced. Unfortunately, one of the seats you requested was no longer available. Furthermore, we have confirmed your tickets on order 13-43675/NY1 are currently listed via Ticketmaster Marketplace. If you would like to proceed with an exchange, your ticket listing will need to be removed.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
**** *.
Consumer Support Team
Customer Answer
Date: 04/15/2025
Complaint: 23191185
I am rejecting this response because:I am still very disappointed. I should be able to choose whichever seats for the same day and same performance, especially if my total costs ends up being more.
Sincerely,
****** *****Business Response
Date: 04/21/2025
Hello ******,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order,13-43675/NY1. I do apologize about the issue with your request for an exchange on your order. Some events do require our agents to reach out to get approval for an exchange for different tickets. This particular venue, does not allow any exchanges.
Thank you for the opportunity to respond and address your concerns.
Sincerely
****** *.
Consumer Support TeamInitial Complaint
Date:04/08/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ticket for Tipper at the Gorge through Front Gate Tickets before finding out that my ex-partner who I have an active restraining order against will be at the festival. He is currently facing charges for abusing me: felony false imprisonment, battery and family violence, and felony theft. My restraining order will run out by the time of the festival, so I no longer feel safe attending. They are refusing to refund me. This man strangled me, and the chances of being killed by the strangler go up by 750% when this occurs. I have a very large amount of proof of these incidents, including photos of injuries, voice recordings, and text messages. Please help me.Business Response
Date: 04/14/2025
Hello *******,
Thank you for reaching out and for bringing your concerns to our attention.
First and foremost, we want to express our sincere compassion for what youve experienced. Your safety and well-being are incredibly important, and we understand that this situation is deeply distressing.
After reviewing your request, we can confirm that your order has been canceled and a full refund has been issued. You should receive a confirmation email shortly, if you havent already, and the refund will be reflected in your original payment method within the standard processing timeframe, typically 57 business days depending on your financial institution.Initial Complaint
Date:04/08/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 31 2025 I purchased a ticket/photo upgrade (order no ***** and *****) for my daughter using the online portal masterpass/ARTMS management for an event that was being held on April 4 2025. My daughter attended the event and was also supposed to take a photo with a member of the group after the event. She waited around for some time but due to a back disability its hard for her to stand or be seated for long periods of time which results in much pain. She tried to speak with one of the workers on the floor but wasnt much help. She ultimately chose to leave because of the pain and uncertainty of when the photo would be taken. I reached out to customer service via email and explained our dilemma and was welcomed by a very very rude and disrespectful representative. She/he stated that she would reach out to the venue where the event was held to clarify the information. My daughter then receives a very rude and alarming message stating that whoever she/he spoke to told her/him that all photos had been taken and that we were lying. She/he stated that we should be ashamed of ourselves and what we were doing was a crime filing a false report to gain a refund which we were not doing at all. How dare this individual make such an assumption? I think this Individual was way out of line and very disrespectful to take such a tone with a girl who is completely innocent. There are two sides to every story but she/he falsely deemed us dishonest and trying to commit a crime when the dishonest ones are the worker(s) that stated this inaccurate information. I was completely offended and my daughter was discrimated against because of her disability. Right now all I am disputing is the ***** UPGRADE AND NOT THE VIP PACK. It is against the law to discriminate and am requesting a refund of the photo upgrade. The representative is employed under **************** so they should both be held accountable for this disgusting displaying of human decency.Business Response
Date: 04/10/2025
Hello ******,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order *****, and the responses you received from the agents at The Master Pass. Regretfully, we cannot assist you with your issue as this order was not a Ticketmaster order. This order was placed on a different site that offers these VIP experiences. Any refunds or issues need to be brought to their attention. Any complaints on how their staff handled your issue needs to be addressed to them. I do apologize that we cannot assist you with this matter.
Thank you for the opportunity to respond and address your concerns.
Sincerely
****** *.
Consumer Support TeamCustomer Answer
Date: 04/11/2025
Complaint: 23178776
I am rejecting this response because:
They are not truthful and everyone is pointing the finger at everyone else just not to take responsibility. The treatment we received was disgraceful to say the least and its a shame that so many dishonest representatives that represent these ticket agencies have absolutely no integrity and should not be dealing with the public if they do not know how to speak and treat the public.
Sincerely,
****** *****Business Response
Date: 04/21/2025
Hello,
We are in receipt of your response regarding the complaint that was submitted to the Better Business Bureau.
We are sorry to hear of the bad experience; however, the order numbers provided are not valid Ticketmaster order numbers. Please check your bank/credit card statement to see who charged you for the VIP Passes, and contact them regarding a refund.
Ticketmaster did not charge you for the tickets; therefore, we do not have the funds to return to you.
Sincerely,
******** *.
Consumer Support
Initial Complaint
Date:04/08/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint regarding my recent experience as a vendor at the Tortuga event. The cost to participate as a vendor was significantly high, and it was represented to us that this fee would come with adequate exposure, support, and traffic flow. Unfortunately, that was not the case.The area where our vendor booth was located saw extremely low foot traffic throughout the event. It was clear that the placement of booths was uneven and poorly planned, leaving many vendorsincluding myselfon a side that was virtually ignored by attendees. This directly impacted our ability to make sales and gain exposure, which was the entire purpose of paying the vendor fee.Attempts to reach the event coordinator to share my experience regarding the event went largely ignored. Concerns raised were met with little to no response, and at no point were there efforts made to correct or address the issue onsite. When other vendors attempted to escalate these concerns, the coordinators supervisor, ***, responded in an unprofessional and dismissive manner. Instead of showing concern or offering solutions, he appeared uninterested and **************** a small business owner, investing in vending opportunities is a calculated risk, and this event provided no return, no support, and no accountability. I am requesting a partial refund due to the misrepresentation of the event, poor planning, and lack of communication from event staff.I hope that by filing this complaint, the BBB can encourage better business practices and prevent other vendors from having similar experiences in the ************* attached show the high foot traffic on the one side and the exact same time the traffic on the side I was on with virtually NO TRAFFIC!Business Response
Date: 04/08/2025
Were sorry to hear you had issues with foot traffic and understand your concerns. Unfortunately, Front Gate Tickets is the ticket provider for this event and is not responsible for vendor issues. We recommend contacting the event directly at ***************************************************** with any comments, feedback or for more assistance. Thank you for understanding.Customer Answer
Date: 04/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ***-*******Initial Complaint
Date:04/07/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm concerned over an incident at one of your venues, ***, on March 29, where I was barred entry with my prescribed medication. This situation, which also affected another concertgoer, was a violation of *** rights. I hope you can address this by educating TLA security staff as well as making your policies more transparent on Live Nation *********** a touring musician, I am familiar with venue protocols, and always comply with security guidelines. **'s website clearly prohibits illegal drugs, but does not mention legal prescription medications. *** regulations protect the right of individuals to bring in necessary prescribed medication. In fact, a 2003 lawsuit in ************ ruled in favor of concertgoers who required diabetes supplies, affirming *** ************ I always carry my medication in its labeled packaging to ensure compliance and have never had an issue, even at very large Live Nation venues. However, during my security check at ***, I was questioned about the specifics of my prescription and diagnoses in a public manner that was embarrassing and violated my rights. I was told by staff (who I've identified in a separate complaint to ***) to leave my medication in my car and re-enter with 1 loose pillinconsistent with your stated policies as well as the law. I attempted to clarify this guideline & was told I hadnt read ToS closely enough, with confusing aggressionwitnessed by other concertgoers. Moreover, a friend separately attending the event experienced a similar issue & was unable to enter at all, as she needed to keep her meds on her. This caused inconvenience, stress, and a wasted ticket she was not refunded.I completely support the work of venue personnel, & am a longtime advocate for safety in nightlife. But it is crucial Live Nation policies are applied in line with legal protections for individuals with disabilities. If there are unpublished rules regarding prescriptions, they must be transparently listed to avoid future incidents.Business Response
Date: 04/07/2025
Hello *****,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 38-28553/PHI. Looking over the order and looking into your issue at the venue, I was able to find that the order in question was an order made with the venue's *********** As for the issue with your experience you had at the venue, with your medications.
Regretfully, this issue will need to taken up with the venue. You can reach out to their *************** Any issues that occur at the venue, needs to be brought to their attention, so you can be assisted there the day of the event.
Thank you for the opportunity to respond and address your concerns.
Sincerely
****** *.
Consumer Support TeamInitial Complaint
Date:04/06/2025
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was considering purchasing a ticket to an upcoming music festival through this company, when I went to the checkout screen I saw they offered ****** as an option. I went to the ****** screen and updated the card I wanted to be charged for the ticket on ******. When I clicked continue it redirected me back to the Front Gate Tickets website and they automatically completed my order. I didnt push any complete order or finalize order buttons. The wrong payment method was charged, not the one that was selected. I reached out via email to front gate tickets twice and only was responded to once; with a generic all sales are final email. They did not even bother to read my email with an explanation about why I needed a refund or why this didnt apply to the normal terms of service.Business Response
Date: 04/14/2025
Thank you for contacting us. Our records show that we have received a chargeback on this order and are no longer able to assist. If you require further assistance, please contact your financial institution. Thank you for understanding.
Customer Answer
Date: 04/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******
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