Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  95 S Turnpike Rd Wallingford, CT 06492-4326

• 

  Wu-Wear

  29 Taft Ave Staten Island, NY 10301-1401

• 

  Live Nation

  625 South Fourth Avenue Louisville, KY 40202

• 

  Live Nation

  5391 Three Notch'd Rd. Crozet, VA 22932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have a policy stating they will be doing shows rain or shine. They closed country jam on the first day due to mild wind and delayed it until 5pm for entry for the first day. Its ridiculous they close it for mild wind.

  Business Response

  Date: 06/24/2024

  We're sorry to hear you had issues with your event but we are unable to find a valid order with your information. Are you able to provide a valid FGT order number so we can assess your complaint further? Thank you.

• Initial Complaint

  Date:06/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21869444
  
  I am rejecting this response because:

  When purchasing the lawn pass for ***, it was not an obvious change of no more personal chairs and was easily overlooked. Even the *** guest manager said he did not see it there. Plus, the fact that the cost of chairs often doubles in price from last year is still an unfair and unjust practice since customers arent allowed to bring them.
  
  Sincerely,
  
  ***********************

  owners. Additionally, before January, the website at first announced the lawn chairs would be $5 (which has now been changed). So, it was a huge shock when I attended the concert last Thursday, 6/14 and was told the price for the chair was $20. I have a friend that attends with me, so the total fee is $40. As a recent retiree on a fixed income, that is still a steep price that I deem unfair and even feel that PNC is gouging customers since they pretty much doubled the cost from last year. If I go to more than 10 concerts (over $400), I'd be paying almost twice what I paid for the lawn pass ($240).

  Business Response

  Date: 06/19/2024

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
  you for bringing your concerns to our attention.
  I have reviewed this complaint, and as a one-time courtesy, we have provided a refund credit on the lawn chair rentals order 50-59901/CAR but the tickets/rentals will still be redeemable for use at the event on June 22, 2024. Unfortunately, policies regarding items allowed/not allowed at venues/specific events are subject to change at any time.
  Additionally the official venue website has no mention of lawn chair rentals being available at the door for $5.00. LInked below is the venue official website: 
  ***************************************************************************************************************************************************
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  ******* 
  Consumer Support Team
  
  
  

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21869444
  
  I am rejecting this response because:

  Hey ********,

   I think its a poor and unfair practice to include this information: As previously advised the website is subject to change without notice. The least Live Nation could do is clearly notify past customers of major changes. This would allow the public to decide if they wanted to purchase lawn passes, but now they are stuck with limited choices which only includes significant pay increases for people. 
  

  EVERYONE, including Live Nation and PNC employees, I have mentioned this to feels this is an unjust policy. If Customer Support was truly trying to be supportive, they would provide lawn pass subscribers with a reasonable discount.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/01/2024

  Hello, 

  We are in receipt of your response regarding the complaint submitted to the Better Business Bureau. 

  We are sorry to hear that the venue's website has been updated since last year. As previously advised the website is subject to change without notice. 

  Per the venue's website regarding lawn chairs: 

  Can I rent a lawn chair at the show?
  Lawn chairs are available for rent inside the venue on a show-by-show basis at the lawn chair stands at the top of the lawn and must be turned in at the end of the event. Outside lawn chairs are no longer permitted. Our rental chairs are 27.6 wide X 27.6 deep X 30.5 tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on dropdown on our upgrade page and select "Lawn Chair Rental".

  The above information can be found on the venue's official website: ***************************************************************************************************************************************************

  We apologize for the frustration and inconvenience this has caused. 

  Sincerely,

  ******************** 

  Consumer Support 

   

   

   

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21869380
  
  I am rejecting this response because:
  I received no special services as a result of the bundling.   I had to check into the hotel with everyone else (no special by pass as promoted).  No bus to the hotel because I was not VIP.  No other gifts other than a plastic lanyard that serviced no purpose.  Your company misrepresented your bundling services, overcharged for it, and bundled the billing so you could not see what you were paying for between tickets and hotel.  These are unfair business practices and should be stopped by your leadership.  This is why congress is coming after you organization.  Please escalate my complaint to an executive who can actually explain what you are doing to change these practices. 
  Sincerely,
  
  ***************ed by Ticket master. It is possible that Dead and Company, the band I went to see is also involved iin this scam. It is users at the worst level and done to A very loyal fan base.

  Business Response

  Date: 06/28/2024

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
  you for bringing your concerns to our attention.
  Vibee provides fans with opportunities to purchase bundled hotel and ticket packages, with or without enhanced experience elements, for various events including the Dead and Company: Dead Forever shows at Sphere in **********
  As a bundled package provider, we provide fans with the option to secure multiple elements related to their trip through one transaction, which includes guaranteed seats within specific sections of the venue, confirmed hotel accommodations, as well as optional dining or experience components. Our pricing for those customized bundles remains consistent with what was agreed to by the fan at the time of purchase, despite fluctuations in hotel prices or changes to ticket prices on the secondary market. If this does not interest the fan or they are more comfortable with purchasing direct, then fans have the option of securing tickets through the Ticketmaster general on-sale, or other presale opportunities, and then also sourcing their hotel reservations independently. 
  Thank you for the opportunity to respond and address your concerns
  Sincerely
  ******* 
  Consumer Support Team

  Business Response

  Date: 07/03/2024

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Although Vibee is affiliated with Ticketmaster/Live Nation, there is nothing Ticketmaster/Live Nation can do to solve this complaint. This is because the tickets were purchased under the Vibee Purchase Policy. Please contact Vibee at ************ from 9am-6pm PST Mon- Fri.
  
  
  
  Sincerely,
  
  ******************
  
  Ticketmaster Consumer Support

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do hope that for future customers of ********************** and **** that they do not let this happen again.
  
  Sincerely,
  
  *************************as a generator running at nearby tents used to sell beer and t-shirts. We spent $199 for tickets and chairs, drove 3 hours and bought a hotel room. Live Nation support said that the "event organizer" does not allow refunds. We don't have extra money to spend on events like this and we were robbed. We expected a lawn location with decent space, great sound, and a decent chance to see the stage. We got none of those things and we are out hundreds of dollars. We want a refund and for them to stop over selling tickets and stop selling tickets to a location that should not be considered for their shows.

  Business Response

  Date: 06/18/2024

  Hello,
  
  I am in receipt of your recent complaint to the Better Business Bureau. Our apologies for any inconvenience this may have caused.  We only guarantee a fan entry into the venue, we do not control what happens once a fan has entered.   As a 1 time only courtesy only we have issued a full refund for the order 60-20565/NY1.  Please allow 5-7 business days for the amounts of $163.05  USD and $36.00 USD to credit back to the **** card ending in 2105. 

    Our merchant agreements require that refunds be provided to the original card, regardless of whether it's expired or the account has been closed. This is because it is the bank that pays that merchant with funds from the customer's bank account or through a line of credit which the customer is responsible to pay back. The merchant doesn't know if the account is in good standing, and if a refund is provided to another card, or via check, the merchant could potentially be aiding the cardholder in defaulting on their credit card balance.

  
    This is why credit card companies and banks require merchants to return the funds to the original form of payment. If the credit is provided to a card that is no longer valid, but the account is still active, the funds will still credit successfully. If the account is completely closed, the bank should reject the funds. Once that happens, Ticketmaster will send a check to the customer. If the bank does accept the funds to a closed account (they shouldn't do this, but it happens sometimes), it's their responsibility to refund the patron.
  
  
  Thank you for the opportunity to respond and address your concerns.
  
  
  Sincerely
  *****

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21864776
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/18/2024

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear that you can no longer attend the event. Regretfully, refunds are not being offered for this event. Refunds are generally only offered if an event is postponed or canceled, or there is a major event change. Policies set forth by the event provider generally prevent us from issuing refunds. If you are unable to attend this event, we recommend transferring them to a friend/family member.

  Sincerely,

  ******************** 

  Consumer Support 

   

• Initial Complaint

  Date:06/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21856209
  
  I am rejecting this response because: I still did not receive tickets. If I was charged and had a confirmation that I bought them, I feel like I should get them. Another email used for the purchase was *********************** if that helps - thanks.
  
  Sincerely,
  
  Zander Karalewich

  Business Response

  Date: 06/17/2024

  We're sorry, we're unable to find a valid order with your information. The two order numbers in your screenshot are cropped from a conversation with our email team where they provided you the two invalid order numbers for declined orders were located on your account. Do you have access to the order number from the screenshot that has been cropped out? We do see you provided a screenshot with our agents of a charge on your account but cannot locate any order associated with it in our systems. Is there another email account or information associated with your PayPal account used for this transaction that *** help us locate the order? Thank you for understanding. 

  Business Response

  Date: 06/18/2024

  Unfortunately we show no valid orders under that email account either. Can you please provide the order number listed on the confirmation you received and screenshotted so we may investigate further? Thank you for your patience.

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21856209
  
  I am rejecting this response because: The screenshot cropped the order number so that it can be shared to friends, unfortunately. I understand that if you cannot get my order now, is there a way I can hop on a little higher on the waitlist? I'm definitely willing to work with you guys if I'm able to get my ticket again.
  
  Sincerely,
  
  Zander Karalewich

  Business Response

  Date: 06/20/2024

  Unfortunately, we cannot locate any valid orders without an order number or the account information the order was tied too. I do see you provided a screenshot showing charges from Front Gate Tickets but was also unable to locate any order matching that info. Is the charge still reflected on your account or has it dropped off? If so, it is possible you only received a temporary charge and your order was declined. Without a valid order, all we can advise is to join the event wait list if tickets are no longer available. Thank you for understanding.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My aunt that lives out of state bought me these tickets to surprise me for my graduation! Front gate sent out a first shipment with the wristbands and *** says they lost them to call front gate and have them file a investigation claim but when I did all they said was they will reship it out if it ends up returning back to them! Then out of no where I reserved another shipment notification which I thought was carrying the wristbands and nope once that package arrived all it was was the collectible magnets inside with a flyer but no wristbands! I contacted support and they said theres nothing they can do but to have me pick them up at will call when the event starts next week! So I said fine why not and they asked if Ill be picking them up and I said yes so they said they will add my name to be able to pick them up! Then I get a email with the will call updates and it shows on there I need her id and debit so right away I call support once again and explain to them my aunt lost her id and shes in the process of getting a new one! Then now there saying to bring another form of id which she dont have a passport she dont travel since shes not able to considering her health conditions!! So now basically they tell me theres nothing they can do if I dont have her id to pick up the tickets so Im like what the she spent almost $700 on these tickets for me to go with my friend and now their basically telling me Im out of luck and she waisted money for nothing !!! Im so ***et I contacted support front gate and support insomniac tickets and both are telling me the same theres nothing else they can do and if I dont have that I cant get the tickets !!! I feel like there basically scamming us refusing to release the tickets to me even though my aunt called and told them everything and explained to them the situation and why cant they just realease them to me if Im on the shipping info and alternate pickup and I have my aunts information! But no were out of luck

  Business Response

  Date: 06/17/2024

  We're sorry to hear you had issues receiving your order. While we cannot control delivery of your order, we do always ensure your admission with purchase. As I do see your name listed for pick up on this order you will have no issue picking up your order if you have your own photo ID and a copy of the receipt. Simply present your ID and order number at the event box office and staff will be happy to assist in providing your wristbands. Please let us know if you have any additional questions.

• Initial Complaint

  Date:06/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To buy a ticket to a Sounders FC game I have no choice but to buy through ticketmaster/Live Nation, they charge wildly high service fees for no service, even if I go purchase tickets at the window I have to pay their fee. Buying 5 tickets for a father's day gift I am forced to pay an additional $50 service fee and a $5 processing fee. This isn't right.

  Business Response

  Date: 06/14/2024

  Hello,

  Ticket fees (which can include a service fee, order processing fee and sometimes a delivery fee) are determined in collaboration with our clients. In exchange for the rights to sell their tickets, our clients typically share in a portion of the fees we collect. The portion of fees we keep helps us to provide our clients with software, equipment, services and support to manage their tickets and box office, and provide the sales network used by clients to distribute tickets to fans. The remainder, when taken with other revenues, is how we earn a profit.

  Sincerely,

  Iris

  Ticketmaster Escalations Team

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets to the New Kids on the Block concert on Nov. 3, 2023. I also bought insurance on these tickets through Allianz at $28 per ticket, EUSP2376171969. In the meantime, I had surgery on my hip on May 14, 2024 and my niece had major abdominal surgery on May 10, 2024. This company insists on getting a diagnosis. We refuse to give them this information because of HIPPA regulations as additional information was found regarding my surgery which is none of their business. My niece feels the same way. My sister cannot drive at night so she cannot go to the concert because I was the driver. Can you please find a resolution to get me a refund? What good is ticket insurance if I cant get a refund???? Sounds like a scam to me.

  Business Response

  Date: 06/14/2024

  Hello,

  In regards to order #**-10314/CH2 we have processed a refund back to the Mastercard used for purchase. You will see the funds back on your card in 5-7 business days.

  Sincerely,

  Iris

  Ticketmaster Escalations Team

• Initial Complaint

  Date:06/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request for TicketMaster, ie Live Nation, to delete my old profile and data with account tied to ****************** I have submitted the request to delete the profile per their form in March of ********************************************************************* multiple follow-*** to both related affiliates. It goes in circles and they tell me my request is extended without ETA or dont recognize the request and ask me to resubmit the form. My old account had been compromised thru their site, and while I updated the old password, it is requested that the old profile and my data be deleted. Typically this doesnt take over three months or never. Its very concerning since someone was able to hack into the old account and change my contact information. Request # ******** with Live Nation pending still.

  Business Response

  Date: 06/24/2024

  Hello,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I reviewed your account and after all research was completed since you do not have any upcoming events under this account it will be deleted. Once the account is completely removed you will received an email with the confirmation. 
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely,
  ****************
  Consumer Support Team