Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  7800 Cellar Door Dr Bristow, VA 20136

• 

  The Xfinity Center for the Performing Arts

  885 S Main St Mansfield, MA 02048-3148

• 

  Live Nation

  60 Railroad Pl Saratoga Spgs, NY 12866-3048

• 

  Live Nation

  5391 Three Notch'd Rd. Crozet, VA 22932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 25th I bought two tickets for ******* Is A Joke Presents: *********************** at the ******************* on the livenation website. The tickets were $173.My complaint is that the advertising was misleading on the website compared to the official ******* website. The livenation website described the event as ******* Is A Joke Presents: *********************** with ZERO reference to other comedians performing on the night. The ******* (host) website describes the show as Late Night At The Hollywood Palladium Hosted By ***********************. The description of the event makes it seem like she is headlining the show and the entire crowd was quite surprised when other comedians were introduced on stage and there were at least 6 or 7 other people. The audience paid good money to watch the titled headline act. The difference between 'hosted' and 'presents'. This is more frustrating as I had also bought tickets for another show from a different ticket website and it was exactly as advertised so I felt cheated with this one.

  Business Response

  Date: 06/05/2024

  Hello,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. 
  
  Thank you for bringing your concerns to our attention. 
  
  We sincerely apologize for any inconvenience. We have been informed by the venue that *********************** was definitely there and performed on stage. She had a set of her own and then introduced multiple other comedians while she came out in between every set. 
  
  Thank you for the opportunity to respond and address your concerns.
  
  Thanks,
  *********;
  Consumer Support Team

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21803866
  
  I am rejecting this response because: there was zero reference to other performances being attached to the ticket that I purchased.  The advertising language used by livenation was not aligned with the language used by netflix.  The language used implied that *********************** was the sole performer on the night.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/05/2024

  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. 

  I have refunded your order. Please allow 7-10 business days for the refund to be processed. 
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  **************
  Consumer Support Team

  Customer Answer

  Date: 06/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment and frustration regarding my recent experience at the ********************* concert in *******, **, for which I purchased two lawn tickets through Live Nation.Upon arriving at the venue, my partner and I were excited to enjoy the concert from the lawn area. However, to our dismay, we found that there was no available space to sit. Despite our efforts to locate suitable seating by walking around the entire lawn area twice, we were unsuccessful. We approached two ushers, including a supervisor, for assistance, but regrettably, they refused to help us, stating that the concert was sold out and we were on our own.Feeling disappointed and left with no viable options, my partner and I decided to purchase two additional seats on Stubhub in the seated section to salvage our evening and ensure we could enjoy the concert without further inconvenience.As a loyal customer of **********************, I trust in your commitment to providing exceptional concert experiences for all attendees. However, the lack of assistance and accommodation from the venue staff on the night of the event fell short of this expectation.Therefore, I kindly request a refund for the two lawn tickets that I purchased, as the venue was unable to accommodate us as promised. I believe it is only fair to receive reimbursement for tickets that were essentially unusable due to the venue's inability to provide adequate seating.I appreciate your prompt attention to this matter and look forward to a swift resolution. Please let me know the next steps for processing the refund for the lawn tickets.Thank you for your understanding and assistance in this regard.

  Business Response

  Date: 06/05/2024

  Hello ****,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

  I do apologize for the frustrations you encountered at the *************************

  I have provided a refund for order 31-22087/ATL. You should see the refund of $53.88 within 5-7 business days to the method of payment you used when making the purchase.

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,
  ****************
  Consumer Support Team
  
  

  Customer Answer

  Date: 06/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended ****** Calling on Sunday May 26, 2024 in *******, *************. I paid $330 for my GA + ticket on Sunday. The $196 GA ticket sold out just the night before. Not sure what the actual difference in those two tickets were. The whole thing was a chaotic mess. A $20 will call fee was included at time of purchase - was not optional. We arrived around 2:30 pm with the hopes to catch a band performing at 3:00. Now we had to stand in the will call line. For over an hour we waited in the hot sun with no way to access water. As we approached the desk we finally saw a few frantic employees scrambling and apologizing to everyone for the wait. After receiving our wristbands we got in another line to enter the festival. By this time we were hot, hungry and outraged at the lack of planning for such a large event. After we entered we were in immediate search of food, waiting in line for food we realized you had to then go to another vendor if you wanted water or anything at all to drink. There was absolutely nowhere to sit in the shade and massive amounts of people kept entering the venue. After about an hour I was feeling dizzy, and the reality that there was no way we were going to get anywhere near one of the stages without feeling trapped and completely overheating was setting in. We made the decision to leave. There were 800 medical encounters reported over the weekend, 412 occurring on the Sunday I attended the festival. I am outraged at the number of tickets they sold that ultimately compromised everyones experience and safety. I am filing a complaint to have my money refunded.

  Business Response

  Date: 06/04/2024

  We're sorry to hear you didn't enjoy your event experience. Unfortunately, all on site operations including box office staffing and operations, food and vendors, and event planning are all handled by the event directly. We recommend reaching out to ********************** with your concerns and feedback as they may be able to assist you further. Thank you for understanding. 

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i had a contagious skin infection and I boguht tickets for a music festival where i would be in close contact with lots of people and they will not give me a refund. I can submit pictures of my body covered in the contagious lesions if that helps

  Customer Answer

  Date: 06/03/2024

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 06/04/2024

  We're sorry to hear you were unable to attend your event. Unfortunately, due to the event terms of sale, we are not able to offer any refunds as all sales are final and non-refundable. As we do understand this is an extenuating circumstance, we recommend contacting your event directly at ********************** as they may be able to assist further with your request. Thank you for understanding and we wish you the best of health.

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over $4000 paid for a VIP package thru ************ svc with them is non existent. I was told the 2x I did get thru that I would be able to trade my VIP package for a different weekend, if they record calls, there is proof of it. Phones go straight to vm EVERY day now for weeks. I have left messages, filled out their online contact form & no replies. This has been a nightmare experience. In 30 years of going to concerts his is the worst experience I have ever had. I will never any under circumstance purchase a package thru Vibee, I dont care if it's 99% off the price. I called my credit card & explained the situation, they suggested I file a dispute against Vibee, which i did. I havent heard anything back in regards to it, so I dropped my dispute today, but now my tickets are probably in limbo or cancelled. If you are gonna charge thousands of dollars for a service/product, have som,e customer service, absolutely unacceptable

  Business Response

  Date: 06/07/2024

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  I have reviewed this complaint and referred the issue to our Vibee support team, and they spoke with ************** by phone and he indicated the issue has since been resolved.
  Thank you for the opportunity to respond and address your concerns
  Sincerely
  ********************
  Consumer Support Team

  Customer Answer

  Date: 06/07/2024

   
  Complaint: 21786234
  
  I am rejecting this response because:

  The fact still remains that Vibee made it impossible to contact someone in customer service. If I pay over $4000 for something, I have an expectation that during business hours, I can call and talk to a person. And that wasnt the case here. Many days calls went straight to voicemail with messages unreturned. Same thing with the online contact form. I was given the excuse that new dates being released had them very busy, but this occurred prior to that. By the time I was contacted, it was too late to rectify the situation. And if the response is referring to the call made to me on 6/6, that call was misrepresented. I was called and told that ************ said I was having an issue with my tickets themselves. That was never the issue. Packages are very overpriced(not part of my complaint, I was willing to pay it & did, so Im accountable for that) with almost nonexistent customer service. This will be my 1st & last time purchasing anything through Vibee. 

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/11/2024

  Hello *****, 
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  Our apologies for any misunderstanding regarding fan interactions as well as the availability of speaking to an agent instantly. We call back and return every voicemail left, within 1 day.  If it is too late to call back by the time we retrieve the message (if it is past business hours), we email or text the guest.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  Ben
  Ticketmaster Consumer Escalation Team

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request payment for services rendered in connection with the performance show A-************** held on April 14, 2024 at the ************************. As per our agreement, Live Nation Entertainment contracted me to deliver a performance, for which the agreed upon compensation was $22,500.Despite repeated attempts to resolve this matter amicably, it has come to my attention that payment for the aforementioned services has not been received. This failure to honor the contractual agreement has caused undue financial strain on myself .Therefore, hereby we're seeking immediate payment of the outstanding amount of $22,500.

  Business Response

  Date: 05/31/2024

  Hello,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. 
  
  Thank you for bringing your concerns to our attention. 
  
  We sincerely apologize for any inconvenience. We do not have enough information to assist the consumer.  The individual needs to provide a copy of the contract executed by both parties and the invoice for services rendered for us to look further into this. .
  
  Thank you for the opportunity to respond and address your concerns.
  
  Thanks,
  *********;
  Consumer Support Team

  Customer Answer

  Date: 06/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 06/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 06/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm I purchased tickets for the ********************* Concert on May 29, 2024, taking advantage of a 2 for 1 special, totaling $123. Upon arrival at the venue, I encountered distressing racial profiling from security, requiring additional checks based on their biased assumptions. However, the larger issue arose when we discovered our seats had been double-booked. Another family presented tickets for the same seats purchased from StubHub. Despite having paid for our seats, we were left displaced and unable to enjoy the concert as intended. We were relegated to the top mezzanine area, a far cry from our paid-for seats. This experience was not only disheartening but also a clear breach of trust. If this matter is not swiftly resolved, I will have no choice but to seek legal recourse.

  Business Response

  Date: 05/30/2024

  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  Unfortunately, according to our scan report only 1 of each of of those particular seats were scanned into the event. If you experienced an issue at the event and accepted the relocation, you order is not available to be refunded. Any indescrepencies should have been handled on site by the box office.   
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  ************** 
  Consumer Support Specialist

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Refund Due to Festival Misrepresentation and Issues Dear Support Team,I am writing to express my dissatisfaction with the recent Sueos Music Festival event that took place on May 25 and 26 2024. Unfortunately, the festival did not meet the expectations set by your advertising and I am seeking a 50% refund for the ticket purchased. The event was advertised to open its doors at 12 pm for Saturday and Sunday and performances of artists such Peso Pluma, ******, *********, ****** y ****, ******* and Dynamiq did not perform. The event was supposed to open doors at 12pm for both days as it showed on your advertisement however, it did not start until 4 pm. Additionally, the festival closed earlier than expected at 7:50 pm. These significant changes to the schedule caused inconvenience such as shorter performances and missed performances. I was looking forward to a full day of music and entertainment.Moreover, the artists who were scheduled to perform did not appear. The absence of the anticipated performances was a major letdown and significantly detracted from the overall experience. This was a primary reason for my attendance, and the failure to deliver on this promise is unacceptable.Given the circumstances, I believe a 50% refund is warranted and not 25% since you only provided 50 perfect of the service! I would appreciate your prompt attention to this matter. Please advise on the process to initiate the refund.Thank you for your understanding and cooperation.Best regards,*************************************

  Business Response

  Date: 06/26/2024

  We're sorry to hear you weren't satisfied by your event. Due to delays and cancellations caused by inclement weather, Sueos Festival refunded 25% of all tickets purchased for 2024. As part of the festival was still able to take place, no additional refunds are being offered by the event promoter. If you have feedback or concerns regarding how the event or refunds were handled, we recommend contacting the event directly. Thank you for understanding. 

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21770160
  
  I am rejecting this response because the refund was less than what I had paid for. 25% back when only 3 hours were given of performances instead of 10 hours as advertised. 3 hours is not even half of what you promised to provide. 
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 07/01/2024

  As some of the festival was still able to take place, only a 25% refund is being offered due to weather delays. As previously stated, if you have concerns or feedback about this refund, please contact your event directly. Thank you for understanding. 

• Initial Complaint

  Date:05/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had tickets to the ********************* concert of May 18, 2020. It was cancelled due to the the pandemic but I never got replacement tickets or a refund.

  Business Response

  Date: 05/28/2024

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear that you did not receive a refund for the ********************* concert from 2020. 

  Regretfully, we are unable to locate an order associated with your email address for this event. If the tickets were purchased at the **********, you will need to go back to your point of purchase for a refund. 

  Sincerely,

  ********************

  Consumer Support 

• Initial Complaint

  Date:05/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sueos Music Festival order #********* Transaction dates: January 27, February 23, March 15, April 5, 2024 Business committed to provide 2 full days of artists performing and events were cut short due to weather conditions They agreed to a partial refund but id rather get a full refund because the events did not go as planned.

  Business Response

  Date: 05/30/2024

  Due to delays and cancellations caused by inclement weather, Sueos Festival will be refunding 25% of all tickets purchased for 2024. As part of the festival was still able to take place, no additional refunds are being offered by the event promoter. You will receive an email notification when your refund has been processed in the near future. Thank you for understanding.