Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Live Nation has 23 locations, listed below.

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• 

  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  7800 Cellar Door Dr Bristow, VA 20136

• 

  Live Nation

  60 Railroad Pl Saratoga Spgs, NY 12866-3048

• 

  Wu-Wear

  29 Taft Ave Staten Island, NY 10301-1401

• 

  Ak-Chin Pavilion

  2121 N 83rd Ave Phoenix, AZ 85035-3003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21041626
  
  Given Live Nation's 50% stake in ***********************, it feels like this response is a clear indication of neglecting customers' concerns in a dismissive manner -- hence why this complaint has been filed.
  

  Business Response

  Date: 12/22/2023

  We're sorry to hear you're having issues with your order. Unfortunately, any refunds or exchanges must be approved by the event directly. Please contact ************************************* for assistance with your request. Thank you for understanding. 

  Business Response

  Date: 12/22/2023

  Unfortunately, only Insomniac staff can approve refunds or exchanges. Please reach out to them directly for more assistance. Thank you again for understanding. 

• Initial Complaint

  Date:12/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a payment plan of $239.13 a month, $259.12 of which have already been paid. My order number is *********. Due to unforeseen circumstances, such as an illness, I am unable to attend the festival. I contacted Front Gate to ask for a refund, and was denied.

  Business Response

  Date: 12/20/2023

  Reviewing your order information we see an agent was already able to assist you with your request. In future please don't hesitate to reach out to us directly if you require any further assistance. Thank you for understanding. 

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21011408
  
  I am rejecting this response because: I still do not have an invoice of the charges and I've purchased tickets elsewhere. Why after numerous emails and a phone number that requires a confirmation number, still nothing. I would like a refund. Also, the number provided with the debit to account does receive incoming calls. So, you must see my skepticism regarding all of this.
  
  ************************************************

  Business Response

  Date: 12/18/2023

  We're sorry to hear you had issues locating your order. Reviewing your information I was able to find an order matching your info but it appears you may have typo'd your email address at check out. I also see an agent was able to assist you on 11/27/23, though it appears they did not know your email address was incorrect when they tried to resend your receipt. I have corrected your email on file to the yahoo address provided on your complaint and have resent your receipt for both orders I was able to locate in our system. Thank you for patience. 

  Business Response

  Date: 12/20/2023

  We have resent your receipts to your yahoo account provided on this complaint. We recommend checking your spam folder if you are having trouble receiving our emails. For further assistance, such as adding an alternate email account to your order if you still do not receive any email, please reach out to contact.frontgatetickets.com. An order number is recommends but not required to fill out a contact request. Unfortunately, we are not able to assist with a refund per our terms of sale which state all sales are final and non-refundable. Thank you for your patience and understanding. 

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20993508
  
  I am rejecting this response because:

  As noted on each ticket, you promised to provide a PROOF card as part of the ticket agreement and I gave you money based on that promise. When you did not hold up your end of the bargain, I requested the card promised or a refund. You countered with an offer that did not address both PROOF cards that were promised, so I countered back and asked for two codes. You failed to respond. As you did not uphold your end of the contract, I am entitled to a refund or like merchandise, so fix it. 
  
  Sincerely,
  
  ***************************

  ou need and I will provide it ASAP. Thank you!Best, ***************************

  Business Response

  Date: 12/12/2023

  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  The offer that was provided did not come with the option of a refund, as all sales are final. You were provided with a code valid for merch of equal value as a substitute. Unfortunately, the offer was only valid until July 21,2023 therefore you have missed your chance of redeeming your code. 
  
  
  

  Business Response

  Date: 12/15/2023

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have processed a full refund for you in the amount of $113.18. You will receive the refund within the next 5-7 business days, going back to your **** used for purchase.
  
  Sincerely,
  ******************
  Ticketmaster Consumer Support

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***/*****,I hope this letter finds you well. My name is *********************, and I am writing to bring a matter of utmost importance to the attention of the ************************ (***) and Better **************** I believe my unfortunate experience over a recent transaction with Ticketmaster/Live Nation hints at a potential case of consumer fraud.On 6/15/2023, I purchased a VIP ticket for *********************** show scheduled to be held in ************* in March ****. However, I was billed for two tickets instead of one. Upon realization of this error, I took immediate steps to address the issue, including reaching out to Ticketmaster detailing the incorrect charge.Unfortunately, my attempt to communicate with Ticketmaster/Live Nation yielded no response. Left with no alternative, I informed my bank about the improper charge and instructed them to chargeback half of the amount wrongly billed by Ticketmaster in order to reflect the actual cost of one ticket.With proof of evidence between myself and the bank delineating our agreed chargeback for half the amount wrongly billed, imagine my surprise when I discovered that Ticketmaster abruptly cancelled my entire order. This, coupled with their ensuing silence responses even when presented with clear evidence of my bank only charge backing half of the previously mentioned amount, raises questions about their practices and treatment of customers.Lastly, please consider this letter as an official notice of my intent to pursue legal action if this issue remains unaddressed. As a consumer, I maintain full faith in the *** and its mandate to protect the rights of consumers like me against practices that *** be deemed unfair and deceptive.Yours Sincerely,********************* ************

  Business Response

  Date: 12/05/2023

  Hello,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. 
  
  Thank you for bringing your concerns to our attention. 
  
  We sincerely apologize for any inconvenience. Unfortunately, we are not able to add any tickets back to an order when any customer files a dispute against  our company.  Specifically, you and we agree that any dispute or claim relating in any way to the terms, you use of the Site, or products or services sold.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Thanks,
  *********;
  Consumer Support Team

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20955853
  
  I am rejecting this response because: The Vibee Team had ample opportunity to correct the problem. We questioned the meeting time and legitimacy of it the Thursday when we arrived. We even came down at 10am to reassure ourselves that we were to be there at 1:30 pm. We explained that the hotel desk said there are no times past the 12pm that day. The Vibee attendants reassured us to meet in the lobby at 1:30. We wasted an entire day in paradise with absolutely nothing to do. 
  You wanted to accommodate us with a 20 minute excursion. The following day. I said either the dolphin swim or the same snorkel excursion. We were told they werent available. But the hotel desk said there were plenty of openings for Saturday. The vibee team really showed no effort into making up for a lost day and mistake we still dont understand why or how it happened after multiple prior attempts to coordinate a meeting time. They blamed it on the hotel. This is below satisfactory that we flew all that way and  oops heres a a partial refund. 
  thanks Vibee for nothing. Hope it personally happens to you all. Karma. See how that feels. Thanks. 
  Sincerely,
  
  *********************cted and disappointing company to use.

  Business Response

  Date: 12/05/2023

  Hello,

  As of Oct 21 we created a Guest Relations Phone number which is listed at the bottom of the auto response email you get back when you email us.  I am available and answering that number when you need a ************** and a real person to talk to:  ************.

  You corresponded in person with our onsite concierge / Elevated Experience team. The hotel had been unable to fulfill your snorkel excursion. We offered  to rebook with paddle boarding with dolphins, to which we had spots available. Our team apologized for the situation and let them know that we would be refunding their $248 paid to the card on file. You requested that we pay for the swimming with dolphins excursion that they preferred, which was roughly $200-250 per person. We were unable to fulfill this request.

  We have refunded your snorkel excursion charges. Expect to see this within 10 business days.

  ***

  Ticketmaster Consumer Escalations 

  Business Response

  Date: 12/07/2023

  Hello,

  I am in receipt of your recent complaint submitted to the Better Business Bureau. 
  
  Thank you for bringing your concerns to our attention. 
  
  We sincerely apologize for any inconvenience. Please contact the Guest Relations phone number which is listed at the bottom. The staff will be available to answer the number when you need a ************** and a real person to talk to at ************. They went ahead and refunded your snorkel excursion charges. 
  
  Thank you for the opportunity to respond and address your concerns.
  
  Thanks,
  *********;
  Consumer Support Team

• Initial Complaint

  Date:12/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/20/23 9.26PM EDT I ordered several products from the ******* Store labeled as **************** **** When I went to the *** I saw it all referenced Live Nation so that is why I selected this company as the culprit. I never received the products. I am not getting any responses from them regarding the shipping either.I ordered:Order summary '50 Number Ones' The Rainbow Edition Distressed Tee 1 XL $45.00 Finally Enough Love: 50 Number Ones - The Rainbow Edition 1 $199.98 '50 Number Ones' The Rainbow Edition Distressed Tee 1 L $45.00 The Celebration Tour Black Tee 1 XL $45.00 Virgin Tour Vintage Tee 1 XL $45.00 Subtotal $379.98 Shipping $13.77 ** STATE TAX $23.63 Total $417.38 USD Clearly this is a lot of money and I want these items now or a full refund plus any amounts for the stress and anxiety and time this has taken on me.Please resolve and help.Thank you,*******************

  Business Response

  Date: 12/03/2023

  Hello *****, 

  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  After further review, our apologies for any misunderstanding as the purchase was made with/at the artists store online. The only purchases Ticketmaster has from your account is event tickets for December 19th 2023 at *****************. Any items purchased with/at the artists website/store would need to be addressed with their team. 
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely,
  ********
  Consumer Escalation Team

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20917015
  
  I am rejecting this response because:
  I already contacted both Frontgate Ticketing and CountryJam directly to no avail.
  Sincerely,
  
  *************************

  Business Response

  Date: 11/29/2023

  We're sorry to hear you were unable to attend your event. Unfortunately, as this order is from 2021 and the event is well passed, we are unable to assist with any refund requests. Please contact the event directly for further assistance. Thank you for understanding. 

  Business Response

  Date: 12/01/2023

  We're sorry you're having difficulties contacting your festival directly but unfortunately as previously stated we cannot assist with requests for past events. All funds for your order are now with your event and they are the only party able to assist you. Thank you for understanding and we apologize we cannot offer any further assistance.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20924338
  
  I am rejecting this response because the price level of the seats that I was assigned was lower than the seats I paid for.  This is a total bait and switch.  Offer me good seats and then do not deliver.  I expect a partial refund in order to close this case.  A refund that adjust the price between the center section and the side section where I sat.  Had I known this, I would not have attended and I certainly will never buy tickets again without knowing the exact location.
  
  Sincerely,
  
  ***************************edit card. These people need to be shut down for unethical business practices.

  Business Response

  Date: 12/12/2023

  Hello,
  
  We are in receipt of your complaint recently submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We worked with the event organizer to try to locate seats for you in Sections ******* for the rebooked date; however, we were unable to locate available seats within those sections that were not subject to the overhang. As we did not wish for your view to be impacted by the overhang, your seat assignments were left intact. 

  Unfortunately, the event organizer is not allowing refunds, so we will not be able to assist with a refund.

  Sincerely,

  ******

  Consumer Support

  Business Response

  Date: 12/13/2023

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Unfortunately, TM does not own the tickets we sell on our website. The tickets are owned by the venues and event providers. The event provider and venue of this event will not give TM authorization to refund your order. We apologize for the inconvenience. 

  Sincerely,

  ******************

  Ticketmaster Consumer Support