Event Ticket Sales
Live NationThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Event Ticket Sales.
Complaints
This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 760 total complaints in the last 3 years.
- 210 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/12/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a waitlist to be contacted when tickets would be available to purchase. Instead of being alerted that the tickets are able to be purchased, I was charged for the tickets instead. I was trying to get the company to send me the tickets or get a digital ticket. They stated they are not able to do this. I requested a refund because I did not authorize the purchase, I was requesting to be updated when the tickets would be available. They stated that the tickets are non refundable and this was stating when I purchased the tickets. They stated that I received an email that said I had 24 hours to "cancel" the purchase. I never received the email. I only knew when I saw the charge on my card. I have told them over and over, that I did not purchase the tickets, I signed up for a wait list. I have not received any tickets physical or digital. The concert is currently sold out and they would not be at a lost to refund me. As the tickets would be easily resold, if they are not already over sold. But they have stopped all communication since I have stated the purchased was not authorized and I just wanted to be placed on a waitlist. Last email I sent was on 10/6 with no response and again on 10/10 with no response. They are not will to work with me to "resell" the tickets so I am able to get a refund. Big company only looking out for their bottom line, not what is right. I did not authorize the charge. I would like a refund.Business Response
Date: 11/16/2022
Business Response /* (1000, 5, 2022/10/20) */
I am in receipt of your recent complaint submitted to the **********************. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have reached out to ******* directly via the email address present on this *** complaint to provide assistance with the order in question.
*********. Ticketmaster Consumer Support
Consumer Response /* (3000, 7, 2022/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received an email in regards to my concerns. An update to this complaint, festival for 10/29/2022 was canceled. My request for refund still stands because of cancelation.
Business Response /* (4000, 9, 2022/10/28) */
We're sorry to hear you had issues with your waitlist request. Part of the process of filing a request for waitlist tickets includes you agreeing to be charged for your order once tickets become available along with agreeing to our terms of sale which state all sales are final and non refundable once your order is processed. When your request was approved, you were sent an email to the email address on file notifying you that your order would be processed unless it was cancelled within 24 hours. As your request was not cancelled, your order was processed and we must uphold the terms of sale you agreed to when placing your request.
Additionally, while Saturday dates for 10/22/22 for this event was cancelled, 10/29/22 is still continuing as planned and as such we cannot assist with a refund. However, we are happy to assist with updating the name for Will Call pick up on your order if you would like a new ticketholder to pick up your tickets. Thank you for understanding.Initial Complaint
Date:10/10/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased concert tickets in Feb. 2020 but the show was cancelled due to the pandemic. I elected to receive a credit to be used later. I show this credit on my account but when I try to use it I get an error. I've searched the LiveNation************* websites but there's no phone or email. I've attempted to email to addresses from emails they've sent me but I get no response.
Credit code: **********
Amount: $378.75Business Response
Date: 11/04/2022
Business Response /* (1000, 5, 2022/10/19) */
I am in receipt of your recent complaint submitted to the **********************. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Unfortunately, the credit codes expire at the end of October. To insure you still have your credit, I have sent it as a ************ gift card. You will receive the gift card in the amount of $378.75 within 5-7 weeks to the address on this *** complaint.
********** Ticketmaster Consumer SupportInitial Complaint
Date:10/10/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint against ***********, i am extremely scared ******** and there is not enough safety precautions underlined at this festival. I am requesting a refund immediately as I do not feel safe being here.Business Response
Date: 11/04/2022
Business Response /* (1000, 5, 2022/10/19) */
We're sorry to hear you no longer feel safe attending your event and understand your concerns. Unfortunately, due to our terms of sale agreed to at purchase, all sales are final and non-refundable. Rest assured, both ***************** take the safety of our fans and staff very seriously. We recommend staying tuned to the event website and social media for more updates on event health and safety rules. Additionally, you may like to contact the event directly as all refund requests for this show are handled ************. You can reach them at ************************************** Thank you for understanding.Initial Complaint
Date:10/10/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought tickets for ************************************** and paid $469. It's a festival that takes place November 11th - November 13th. Due to the recent outbreaks of Covid and monkeypox I do not feel safe attending an event where there will be an immense amount of people coming from all over. I have taken great precaution in taking care of the family that I live with and I can't afford to put their lives in danger.Business Response
Date: 11/04/2022
Business Response /* (1000, 5, 2022/10/19) */
We're sorry to hear you no longer feel safe attending your event and understand your concerns. Unfortunately, due to our terms of sale agreed to at purchase, all sales are final and non-refundable. Rest assured, both ***************** take the safety of our fans and staff very seriously. We recommend staying tuned to the event website and social media for more updates on event health and safety rules. Additionally, you may like to contact the event directly as all refund requests for this show are handled by *********. You can reach them at *************************************. Thank you for understanding.Initial Complaint
Date:10/10/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The main problem I have going on is that I purchased *** tickets for November 11-13 that I was very excited for, but due to hurricane**** wiping out my family house *********** and *********************** I do not want to attend it anymore. Im mentally not there to go experience such a crazy lively atmosphere with a lot of people. Secondly,************************************************************************************* even though the world has moved from COVID there are still cases of people catching it so I'm just trying to prevent anything and keep my family safe. I appreciate if you can understand me.Thank you.This is my order number#*********Business Response
Date: 11/04/2022
Business Response /* (1000, 5, 2022/10/19) */
We're sorry to hear about your circumstances and appreciate you doing your part to keep the rest of our fans and staff safe by staying home. However, all refunds for this event must be handled by ********* directly. Please contact them at ************************************* with the details of your situation so they may assist you further. Thank you for understanding and we wish you the best of health.Initial Complaint
Date:10/10/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was randomly charged $530.35 by this company. I have never brought tickets from them and didn't even know who they are. My cc card is with me, there is no one around me to use my card without me knowing. They are in TX I'm in TN.. can't contact anyone, or get in touch with anyone. They need to be looked into, if it happened to me there's a bunch of ppl it's happened to for sure...Business Response
Date: 11/04/2022
Business Response /* (1000, 5, 2022/10/19) */
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. If you suspect fraudulent activity within the account or unauthorized charges, please contact a member of our fraud team. Their operating hours are from 9am-9pm EST Monday-Friday at*************.
Michael D. Ticketmaster Consumer SupportInitial Complaint
Date:10/10/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would no longer want to attend bc I am scared of COVID-19 and the newest virus spreading monkey pox. It is an extremely large event with people from all over and I would rather not catch any disease from trying to enjoy an experience.Business Response
Date: 11/04/2022
Business Response /* (1000, 5, 2022/10/19) */
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have reached out to ******* directly via the email address present on this BBB complaint to provide assistance with the order in question.
Michael D. Ticketmaster Consumer SupportInitial Complaint
Date:10/10/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased VIP tickets to EDC Orlando back in April 1st for their event that is occurring on November 11-13. I recently had a death of a close relative due to COVID and I no longer feel safe attending this event that will be full of people. I paid $456.89 and have tried contacting front gate tickets but they're not cooperating. The order # is *********. I would really appreciate it if I could get my money back since I will be grieving and not attending this event.Business Response
Date: 11/04/2022
Business Response /* (1000, 5, 2022/10/19) */
We are very sorry for your loss and with you and your family the best. For any and all refund requests, please contact ************************************* for assistance. Thank you for understanding.Initial Complaint
Date:10/08/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase of $988.94 ********************** on 5-25-2022. I received multiple confirmations from my bank ********************** of this purchase. I will attach the records of these confirmations. There were no cancellations, refunds, or returns on my end for this order. ****************** is now claiming that my order was refunded and returned, when it was not. There has not been a refund, or a reason for a refund. I have confirmed this with my bank. There was a successful charge to ****************** for $988.94. I have been attempting to resolve this issue with ******************, with no success. I have spent thousands of dollars on this trip and accommodation (tickets from ******************, hotels, airfare, excursions) . I would like to receive the items I purchased from ******************. Attached are documents proving the approval from the waitlist for 3 tickets, the purchase of 3 tickets, the confirmation of delivery of 3 tickets, and a bank statement showing the charge was fully processed. I would prefer to get the items I have purchased over a refund.Business Response
Date: 11/02/2022
Business Response /* (1000, 5, 2022/10/18) */
Unfortunately, your Order ********* was cancelled due to your financial institution placing a chargeback on your order. As this violates our terms of sale, your order has been cancelled and refunded in full and we are not able to assist in reinstating it. If you believe this chargeback was processed in error, please contact your financial institution as they would have filed the chargeback. If you would like to still attend your event, you will need to repurchase any tickets based on availability. Thank you for understanding.Initial Complaint
Date:10/05/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After purchasing physical tickets on July 1st for a gift for my parent that is states away, they never showed up, and the insurance for them. The concert is Oct 15th. With no phone call to be returned, and scammers trying to get my credit card information now from said insurance. Not 1 email returned, Im now out a present, money, and any respect for this company. Im utterly embarrassed as well. I just want my hard earned money back.please. I have spent my lunch breaks emailing calling, and msging. I will not back down.I work hard for my money and would like it back.Business Response
Date: 10/18/2022
Business Response /* (1000, 5, 2022/10/13) */
Hello,
I am in receipt of your recent complaint submitted to the **********************. Thank
you for bringing your concerns to our attention.
I apologize for any inconvenience. We show that we mailed your tickets on August 1, 2022. The address on your order was ********************************. This does not match the address above for your complaint. We did not know that the tickets were not received until we received your ***. I have processed your refund and the refund of $174.15 will be returned to Klarna.
Thank you for the opportunity to respond and address your concerns.
Sincerely
*******
Consumer Response /* (2000, 7, 2022/10/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Finally some one has answered me! And I am getting a refund for a gift, I never got.
Live Nation is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.