Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  7800 Cellar Door Dr Bristow, VA 20136

• 

  The Xfinity Center for the Performing Arts

  885 S Main St Mansfield, MA 02048-3148

• 

  Live Nation

  60 Railroad Pl Saratoga Spgs, NY 12866-3048

• 

  Front Gate Tickets

  1645 E 6th St Ste 200 Austin, TX 78702

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will try to make it short. Last year I have been at Welcome to rockville festival to see GNR and Korn, which got canceled, because of storms. Sad, but what can you do with a weather right.. They offeres us 50$ back from 350$ passes or 75$ discount if you buy pass for next Welcome to rockville festival. Cool, at least something, but discount had an expiration date BEFORE lineup was announced. So if I didn't want to loose money I had to purchase festival pass. Two months later they announced lineup and it is the shittyiest lineup ever. I don't like any of those bands, there is nothing to make up last years canceled shows. I have been dreaming of seeing Guns and roses all my life and when I finally made it anf been there in front of the stage they put warnings on screens and sent us to shelters. So I expected they will make up this weather ruined show. But they didn't and I really don't want to go to this years festival. I contacted Front gate, I want refund my ticket, but they refused. I even paid an insurance for ticket purchase. They stopped replying on my angry emails. Such an *****. They are thiefs! I am working hard to make money and they steel from me? I just want my money back. Please help Welcome to Rockville 2023 Receipt - Order #********* October 5th 2022 Total 246.28$ (plus I want as well my 75$ which was discounted back)Lineup was announced on December 15th It's not fair. They are huge company and they steel from me? And I am pretty sure there is more people in same situation as me.They can't do this to **. 325$ is a lot of money.

  Business Response

  Date: 03/21/2023

  We're sorry to hear you no longer wish to attend your event. Unfortunately, as per the terms of sale you agreed to at check out, all sales are final and non-refundable. If you have concerns or comments about the lineup, please reach out to the event directly as they are responsible for selecting the lineup and may be able to assist further. Thank you for understanding. 

• Initial Complaint

  Date:03/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/26/2020, I purchased 2 Music Midtown Tickets ($370.49) and secured ticket ins. ($31.21), for a total of $401.70 ORDER#*********, *********************** **************. 8/1/22 the event was canceled. 8/2/22 FG email notice that a refund would be sent to original payment method, BOA Mastercard ending in ****. Due to theft, this BOA account and its associated debit Mastercard were closed and FROZEN in 01/21. Using their web contact form, I requested assistance from FG. Several days later, FG claimed that "Even if the card has been canceled, the financial institution will accept/release funds to connected acct.." I reiterated "account AND card CLOSED", I grew more concerned as days passed with no response from Front Gate. After hours of searching, I finally found a phone number to call, which had been disconnected. Several more days passed before I was able to find an alt. #. Their solution was for me to contact FI to locate the refund. Note to FG: I HAVE ALREADY CONTACTED THE FINANCIAL INSTITUTION IN AN EFFORT TO LOCATE THE REFUND (MANY TIMES). 10/13/22email from FG with the refund date and ARN#***********************. It took over 3 months of persistence and countless requests, for FG to finally produce this information. *** claimed "no record." This turned into a repeated game of "Monkey in the Middle", me going back and forth constantly being given the same generic responses. 03/15, I went to a BOA branch, and they were able to locate transaction REJECTION 8/9/22, ref.#************ With this, ***************** was now able to escalate a request to reissue the refund by check; she promised a ***** hour processing time AND phone call confirmation. Instead, I received an email from FG repeating, "Our records indicate refund success; contact FI to locate." It's been 8 months, this was a special gift to my daughter that I can't afford to replace without this refund and she deserves it. I've jumped through all your hoops, please resolve this, 8 months is far too long.

  Business Response

  Date: 03/27/2023

  We're sorry to hear you're having trouble receiving your refund and would like to assure you we are committed to ensuring you received all funds owed. Unfortunately, our records still show we have not yet received a rejection of funds from your financial institution. Please note we always encourage to resolve these issues with your financial institution first as a rejection can often take upwards of two months or longer to process and we do not have a way to expedite this. If you are able to locate the funds your financial institution may be able to issue a check instead of processing a reversal which will ensure you receiving your funds faster. At this stage we can only encourage you continue working with your financial institution until we see a return of funds back on our side and we can assist you further. We apologize that we cannot offer any other action at this time and thank you for your patience.

• Initial Complaint

  Date:03/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The order number is *********. The festival is oceans calling. I dont think this festival is safe. There will be ************************************ the event of an emergency people will get hurt. I dont want to get hurt. Please provide me a refund.

  Business Response

  Date: 03/21/2023

  We're sorry to hear you no longer feel safe attending your event. Unfortunately, due to the terms of sale provided at check out, all sales are final and non-refundable. In the event of an emergency, please defer to site staff as they will be available to help assist fans. You can also reach out to the event directly or review their FAQ if you have specific concerns as they will be better equipped able to answer your questions. Thank you for understanding. 

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am fearful of a hurricane for the event and want a refund. Last year Oceans Calling knew bad weather was coming but did not refund until the last minute.

  Business Response

  Date: 03/21/2023

  We're sorry to hear you no longer feel safe attending your event. As we are several months out we are not able to assist with any refund but please note this event is a rain or shine event and we heavily encourage you check the local weather and dress appropriately prior to the event. In the event that the weather becomes dangerous, you will be notified of further steps such as rescheduled sets or cancellations, so please stay tuned to your email inbox if you have concerns. Thank you for understanding. 

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been requesting credit voucher extension from show cancelled due to covid. Never received any reply to several emails requesting status updates. Eventually found voucher buried in the Payments section of my Livenation account that I rarely access. But voucher had expired.(Details sent to and confirmed by Livenation shortly after show cancellation) - event: ***********************/***********************: Funniest Show in town at the Moment confirmation: 15-35997/CH1 description: I purchased 4 tickets for this show on Feb 22, 2020 on Livenation for $465,94. I received an email from Livenation that the show was cancelled due to Covid on May 26, 2020. The same email allowed me to choose between a full refund or a 150% credit expiring on Oct 31, 2022. I do not see any way to access this credit as the cancelled show does not appear in my past events, either in Livenation or Ticketmaster accounts. I sent an email to *************************************************** on July 27, 2021. No reply. Can you help me access this credit?(Follow-up Email - Nov 5, 2022)Please refer to the attached email chain... In the intervening 2 years, I sent follow up e-mail requests to Ticketmaster and to Livenation. I never received a satisfactory reply on the status of this credit request. Only now do I see that you, Livenation, did indeed honor the credit request. Only while purchasing Livenation tickets earlier today, did I see the credit voucher buried in the payment section of my Livenation account. I clicked on the tab for the first time and sure enough, I found the missing voucher: LUAKGYFFXK. Only problem....the voucher has now expired - as of Nov 1, 2022. Your organization has honored your obligations for this covid-cancelled event completely. But I never received notice of the voucher's existence and only now have I found it accidentally. As a sign of good faith, I humbly request that you extend the validity of this voucher.No reply received to this email nor to a Dec 6 follow-up.

  Business Response

  Date: 03/16/2023

  Hello,

  Thank you for the opportunity to address this complaint. The credit codes were available for use to events that were at Live Nation Owned & Operated venues between July 15, 2020 and October 31, 2022. Regretfully, the codes have since expired and cannot be used to purchase tickets beyond the deadline. Email notifications were sent out through this timeline outlining the deadline.If you need anything further, please let us know.

  Sincerely,

  ***
  Consumer Support

  Customer Answer

  Date: 03/17/2023

   
  Complaint: 19600769
  
  I am rejecting this response.  As stated in the Live Nation response to my complaint, Live Nation did indeed send out emails regarding the approaching deadline. Awareness of the expiration deadline is not the issue.  As I  stated in my BBB complaint, these automated emails never mentioned where or how to access the voucher. (the voucher was placed in the payment options section of my Live Nation account without any notice.  I only found it while paying for another event, but unfortunately, only after the deadline had passed).   And repeated emails sent to Live Nation prior to voucher expiration requesting the whereabouts of the voucher all went unanswered.  And trying to call Live Nation customer service never made it to a human representative - the calls only resulted in recorded messages instructing consumers to go to the company website which instructed to send an email - how is such a response possible or even legal?!?

   

  For having been victimized by such shoddy customer service resulting in a substantial material loss, I am requesting compensation in the form of  the issuance of a new Live Nation credit for the expired amount. 

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/17/2023

  Hello,

  Emails with details on how to use it were sent during the duration of its validity as well as reminders to use it before it expired. As a courtesy, we'll send you a gift card for $465.94. The gift card order number is 27-34413/NTL. Thank you.

  ***

  Ticketmaster Consumer Escalations 

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Ticketmaster/Live Nation acted in good faith in resolving this issue.  Very impressed.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 3/15/2023 Event date: 8/5/2023 Order number: ********* Order total: $535.40 but layover was selected so I havent only been charged $19.95 thus far. I want this transaction reported so that they dont continue charging me for the payments.I called the business using the phone number on the email and they said there was nothing they could do to help.Concern: the issue is two parts; the first part being that I did not purchase these tickets, which the company says is somehow not their problem, and the second part being that not only do I not live near where this event will be, but I have photosensitive epilepsy and cannot attend this event or any events like this, and brings me back to my original point of I did not order these.

  Business Response

  Date: 03/16/2023

  We're sorry to hear you're having issues with an order, reviewing the order info you provided it does seem like an agent was able to assist you on 03/15/23. If you believe this was placed in error please contact your financial institution as your card details may have been compromised. Please let us know if you require any further assistance.

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friends and I bought 4 wristbands to the music festival Rolling Loud in *******. Our order number was *********. We put these tickets on a layaway plan because we weren't certain we could attend the festival yet. The terms and conditions said that we would be allowed to cancel the plan for a small fee and it still says this on their website. After trying to do this the ticketing company refuses to refund us and rolling loud ignores all of our emails about it. Everyone beware when buying tickets here especially for rolling loud. The email I received even says that I can get a refund if I fill out a form which rolling loud does not even respond to. Would really like if we could just get our money back instead of being given the run around for months.

  Business Response

  Date: 03/16/2023

  We apologize for the issues with your request and appreciate your patience. All refund requests must be approved by the event directly and are not handled by Front Gate Tickets. However, we have reached out to the event directly on your behalf and were able to confirm your refund request with them and have now cancelled your order 126863134 per your request. Please allow **** business days for the funds to reflect back to the original method of payment, sans the $70 cancellation fee which has been retained. Please note, as your order was purchased via layaway, your refund will process in multiple transactions. Thank you again for your patience.

• Initial Complaint

  Date:03/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had chosen to attend a music festival at **************************************************** in June 2023. I am not able to attend this festival now. Was charged the first installment of the tickets as they were purchased via layaway. Paid the initial $9.99 lay away fee and this is an acceptable fee. Total amount of the concert is around $700. First installment was $139.75. I canceled this via telephone with a customer ******* agent. I will be credited around $80 when all is said and done.. I disagree 100% with a ridiculous $60 cancelation fee is excessive and do not think this is fair business practice.

  Business Response

  Date: 03/20/2023

  When completing your purchase, you agreed you would pay the full amount for your order including your non-refundable layaway fee. As part of this agreement which you read over and agreed to at purchase, you also agreed you would pay a cancellation fee of $50 in the event you were unable to complete your full payment. You can find the terms of this agreement here: *************************************************************************************. As these are the terms agreed to at purchase, we are not able to waive any associated fees for you choosing not to complete your order. Thank you for understanding. 

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 VIP wristbrands to Rolling Loud ******* with the order number *********. I later attempted to cancel my layaway plan as per the Front Gate Tickets terms of service because my group could no longer attend. As I was in the process of doing this, as shown by my uploaded documentation, the scam festival owner Rolling Loud credited my payment plan to prevent me from cancelling. This made it so my payment plan was marked as complete and I could not cancel as easily. Regardless, Front Gate Tickets told me I will be guaranteed a refund by Rolling Loud if I fill out the form provided which is also shown in my uploaded documentation. Well, it has been over 7 months now and they still owe me almost $4000. Rolling Loud ignores emails regarding this as they clearly did this intentionally. Front Gate Tickets refuses to take any responsibility and says its now the festivals problem for both my order and another friends who is in the same position. In the email chain I uploaded you can clearly see the representative explain that I am entitled to a refund, but when attempting to get one I get nowhere.

  Business Response

  Date: 03/10/2023

  We apologize for the issues with your request and appreciate your patience. All refund requests must be approved by the event directly and are not handled by Front Gate Tickets. However, we have reached out to the event directly on your behalf and were able to confirm your refund request with them and have now cancelled your order 127018792 per your request. Please allow **** business days for the funds to reflect back to the original method of payment, sans the $70 cancellation fee which has been retained. Please note, as your order was purchased via layaway, your refund will process in multiple transactions. Thank you again for your patience.

• Initial Complaint

  Date:03/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets during presale- lovers and friends. That morning of. I did 2 GA+ tickets. I did layaway because I was out of town. My order number was *********. I was paying on time UNTIL my identity was stolen so I had to work with my bank getting a new bank account and debit and credit card. I kept contacting this business because I had a payment due and it wasnt allowing me to change my payment method. The people I kept talking to told me I was safe and my tickets WOULD NOT cancel. On 2/23 I received an email that said I was getting a REFUND. I was pretty upset! I called the company and they gave me the runaround for a full week.they said I did a chargeback, They told me that a supervisor would call me back k every 3 days and each 3rd day I got an email from a person named ******* saying they tried to call me and since I didnt answer they cant help me. NOBODY CALLED. This happened 4 times!!! Meanwhile I launched an investigation with my bank that Ive been with from 20+ years and they said there is no chargeback Front Gate Tickets returned your money. So once I was provided this info AND PROOF- Front Gate hung up on me and kept not answering calls. NOW THIS EVENT HAS A WAITING LIST AND IM OUT OF TICKETS! They need to make this right before this could get very legal because they definitely did wrong!

  Business Response

  Date: 03/10/2023

  We're sorry to hear you're having issues with your layaway plan, however after reviewing your order info with our **************** we were able to confirm that a chargeback was filed via your financial institution on labeling the transaction as fraud. As this violates our terms of sale, your order was fully cancelled and all funds returned and we are not able to reinstate it. If you believe this was done in error you will need to continue working with your financial institution. It is possible they automatically flagged all transactions after you reported your card compromised. If you would still like to attend the event, you will need to repurchase tickets based on availability. Thank you for understanding. 

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19544944
  
  I am rejecting this response because: this is not what my bank told me. So sounds like I need to get my attorney involved. Flights been purchased and hotel has been paid. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/13/2023

  Unfortunately, as previously stated, we are not able to reinstate a cancelled order. Thank you for understanding.