We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Ticket Sales

Live Nation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Live Nation has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 761 total complaints in the last 3 years.
    • 206 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 tickets for a************ concert for June 18th 8pm. Due to Financial issues I could not attend. So I add the cc information requested and put the tickets for sale on June 14th. two days later I go into the Live Nation App to check on the status of the tickets. They Tickets no longer show their barcode and have been greyed out. At the bottom it states that i will receive my payment 3 to 4 days after the day of the event. I check my account 5 days after the event and nothing is in my account. I go to the live nation website to do some research and there is an article on the live nation website that states as follows:

      If your tickets are sold, we will automatically notify you via email. To check on the status of your posted tickets, go to your Listings page.

      Before we can pay you, we will need to collect your taxpayer information. Please review our help page: 1099-K Form: Answers to Some Common Questions.
      You will have 2 payout options when listing your tickets for sale:
      Debit Card (US Accounts Only)
      Our preferred and easiest method to get paid. Requires no verification process on your part.
      Checking/Savings Account (ACH)
      Once your tickets sell you'll have to verify your account before we begin to process your payment.
      We'll deposit your payout typically 7 days after the event.

      The Help page for 1099-K Form: Answers to Some Common Questions. is not valid. and it cannot be found on their website. it leads you back to the generic frequently asked questions it was of no help. But i waited 7 days to get paid for the sold tickets

      i start looking in the live nation app to do research on my own to find the 1099-k form. for some reason my tickets arent on my sold section on the app. so it let me to
      I Called Customer service thru their ************ number. The number is very hard to get thru to and the hold time is very long. I was not able to get a clear answer and would like a refund for my tickets as they were shown as sold to me thru the app.

      Business Response

      Date: 08/05/2022

      Business Response /* (1000, 5, 2022/07/23) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry we can not pay for tickets not sold. Your tickets did not sell. I am sorry for the inconvenience this has caused.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *****
      Consumer Escalation Team

    • Initial Complaint

      Date:07/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ticket to an event two years ago.... Then Covid happened, so they postponed it to 2022, I no longer wanted to go so I wanted a refund this year. But now they're not giving me my money even though I have submitted a refund request and I actually got it accepted, (i have emails to confirm) .now when I phone their customer service, they hang up the phone on me and avoid speaking with me. I've tried calling many times and they say there is nothing they can do about it and that they're going to give me my refund but it's been months, it was supposed to be processed 10 business days after June 14 (June 28).
      This is all ignoring the fact it took me 5 months to get a email from them finally providing a phone number if i wanted a refund. From feb-june i had 0 way to contact them what so ever. Im absolutely furious with this company and BBB is my last resort.

      The employees over the phone have assured me time and time again that they cant do literally anything to help me get this refund. Its the way this company is set up to have their employees talk to frustrated people like myself to make a living, getting yelled at and for it to all lead to management and how poor this company is ran. Completely pathetic and they should be shut down.

      This is rightfully my money and i followed all guidelines to receive my money. They are trying to keep my money.

      The event has came and gone, if i knew they were going to try and scam me i would have just went to the event.

      I really hope you can help me.
      Thanks

      ***************

      Business Response

      Date: 08/10/2022

      Business Response /* (1000, 5, 2022/07/27) */
      This order was refunded and funds returned, below are the transaction details:
      $120.35 refunded on 7/19 ***********************************************************************************************************************************

      The patron would need to contact his financial institution and provide the arn numbers to track the status of the funds, as they have been accepted.

    • Initial Complaint

      Date:07/19/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a ticket for ********* and the**************** at***************** in ************. The ****** ******** did not perform. They infact were a co headliner. Was not told anything about the change in the lineup. Venue made no attempt to explain the situation. Was totally blindsided that the ****** ******** that i had payed for was not going to be there. I wouldn't have purchased this ticket if the *************** wasn't going to perform. That was the main act I was going there to see

      Business Response

      Date: 07/26/2022

      Business Response /* (1000, 5, 2022/07/23) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry *************** did not perform. I have given you 1/2 off your order for the act not performing. Please allow 3-7 business days for the refund to process.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *****
      Consumer Escalation Team


      Consumer Response /* (2000, 7, 2022/07/25) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought two concert tickets in 2019 from Livre Nation and with the Covid pandemic it was postponed for years so no refund. I finally receive an email from Live Nation dated 6/17/22 that the event was finally cancelled and I would receive a refund within 30 days. It has been 30 days and no refund. I log onto my Live Nation account and of course the tickets aren't there because its been years. The ticket information says it remove after 90 days. The site is set up that you cannot ask a question without an order or ticket information so there is no way for me to chat or go online for information. I have called the customer service number ************ numerous times and its busy signal which is ridiculous for a large company. I have waited years for my refund and now its another 30 days. The event organizer refunded my money and now Live Nation is sitting on it. Over $***.

      Business Response

      Date: 07/27/2022

      Business Response /* (1000, 5, 2022/07/23) */
      Hello, I am in receipt of your recent complaint submitted to the***********************. Thank you for bringing your concerns to our attention.

      I am sorry you haven't seen your refund. We processed your refund to your **************** ending in **** on August 5th 2020 for $******. Please check with **************** for your refund.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *****
      Consumer Escalation Team


      Consumer Response /* (3000, 7, 2022/07/25) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I do not accept this response nor have I been contacted by Live Nation to discuss this. It is not acceptable to say I received a refund in August 2020 when THEY as a company, just sent me an email on June 17, 2022 that the event in question ********* was cancelled. They told me Im receiving a refund for this event. There were multiple concerts I bought with them that were cancelled from covid. That refund from August 2020 is not this one. THEY sent the email on June 17 2022 saying to expect a refund within 30 days. It is attached. The event was just cancelled so how did they send me a refund in August 2020? Also, there customer service number still doesnt work nor does this response provide contact information. Unprofessional.


      Business Response /* (4000, 9, 2022/07/27) */
      Hi *******,

      I am sorry but the event was postponed before it was canceled. It was postponed on July 20, 2020. We received a refund request as a result of that postponement. The refund was processed on August 5, 2020 so you do need to consult with ****************.

      Thanks,
      ****
      Consumer Support

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I feel unsafe traveling to this festival due to COVID. The subvariant of the omicron is hitting were I live hard.

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 5, 2022/07/22) */
      We're sorry to hear you no longer feel safe attending your event and understand your concerns. Unfortunately, due to our terms of sale agreed to at purchase, all sales are final and non-refundable. Rest assured, both FGT and******************* take the safety of our fans and staff very seriously. We recommend staying tuned to the event website and social media for more updates on event health and safety rules. Additionally, if you would like to give your tickets to a new ticketholder instead. Thank you for understanding.

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 4 tickets to the ******************** Tour at the ******* theater in *********** It was rescheduled to May 14th because ************ had covid on the original date The day of the concert my sister tested positive for covid so she wasn't able to attend by the time I found out I was already at the venue There was a way to refund the tickets on the app because of the rescheduling but I had to refund all four tickets I called the box office and they said that was the only way I could get a refund I called during the week after the concert and spoke to a representative after calling numerous times the phone number is constantly busy and then when you finally get through you have to wait for quite a while to pick up they said they would put in a request for a refund I received an email saying my request was denied. I asked to speak to a supervisor no one was available I was told someone would contact me in a few days No one called me back for over a month I called sent emails also tried to resolve it with an online chatting all of these attempts got me no where I sent an email saying I would appreciate a response back or I was contacting the Better Business Bureau Finally a couple days later they called me but still denied my request The cost of the tickets was around $240 for both tickets
      I would think because they originally offered me a refund for all four it wouldn't have been a problem to refund the two tickets that were clearly unused I also asked if I could receive a credit towards a future concert but that was denied also MY sister did the right thing by not attending the concert with covid and I feel thats it's not fair that their system isn't set up for a partial refund that she has to be out the money for a concert she didn't attend I am a huge **** fan and I thought it was unfair that having to sell all four tickets and have my husband and I miss the concert was the only way to get a refund makes no sense

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 5, 2022/07/22) */
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. We have processed a partial refund for you in the amount of $244.70. You will receive the refund within the next 5-7 business days, going back to your MC used for purchase.

      ********** Ticketmaster Consumer Support

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased three passes to ************************** music festival **********************. There were many problems that prevented us from accessing the full festival. Refunds were offered and no deadline for request was specified. I reached out ************* and they attempted to send me to an expired link that directed me to contact ********** for further assistance and a refund. I pointed this out to ********** and they continue to pass the buck and try to send me to incorrect sources. I continually asked for legal/arbitration information and they would not provide it. I have attached the correspondence with ********** and a a screenshot where that site that ********** directed me to for resolution states to contact **********.

      Order information and total: $1209.00

      Order ID(s): *********

      Wristband UID(s):
      **************************************************

      Business Response

      Date: 08/03/2022

      We appreciate your feedback about your experience. Unfortunately, per the terms of sale, all sales are final and non-refundable. In some instances, the event promoter may offer refunds at their discretion and for this event, fans who filled out the refund request form on the Something in the Water website before July 1, 2022 were able to be assisted. As the deadline for this form has now passed and we show no record you successfully completed this form, we must uphold those terms that state all sales are final. If you have concerns or complaints about issues that occurred on site, we recommend you contact the event directly. Thank you for understanding.

      Customer Answer

      Date: 08/03/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      They did not live up to or provide the level of service or access to the events that would fulfill their obligations. As submitted in the earlier documentation and admitted in their correspondence, they have sent me back to Something in the water who sent me back to them and provided proof that Livenation/Frontgate is the one to resolve/provide a refund at this time. They refuse to honor this valid refund request.

      Business Response

      Date: 08/16/2022

      Business Response /* (1000, 5, 2022/08/03) */
      We appreciate your feedback about your experience. Unfortunately, per the terms of sale, all sales are final and non-refundable. In some instances, the event promoter may offer refunds at their discretion and for this event, fans who filled out the refund request form ***************************** website before July 1, 2022 were able to be assisted. As the deadline for this form has now passed and we show no record you successfully completed this form, we must uphold those terms that state all sales are final. If you have concerns or complaints about issues that occurred on site, we recommend you contact the event directly. Thank you for understanding.


      Consumer Response /* (3000, 7, 2022/08/03) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      They did not live up to or provide the level of service or access to the events that would fulfill their obligations. As submitted in the earlier documentation and admitted in their correspondence, they have sent me back to ********************** who sent me back to them and provided proof that Livenation********** is the one to resolve/provide a refund at this time. They refuse to honor this valid refund request.

      Business Response

      Date: 09/12/2023

      Hello ********,

      I have reached out to ******** directly via email to assist with a refund for this order.

      Sincerely,
      *************************
      Consumer Support - Specialist

    • Initial Complaint

      Date:07/16/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 13 I purchased 4 ticket for me my wife and my 2 daughters to attend the ************ concert on July 16 at ************************************ Order # ************ for $533. Unfortunately my son woke up with an extremely high fever and vomiting and had to go to the doctor the day of the show. He was positive for Covid. So I called the venue and asked for a refund due to the situation because I didn't want to send anyone and risk other concert goers well being.They told me to reach out to live nation. Which I did and they told me to sell them which I was trying to do but I think it's really bad business ethics that I couldn't sell them below face value on there site but they had similar seats at extremely reduced prices so they could sell theres and make more money. If I owned the ticket I should be able to sell as cheap as I want to they already made a ton off me. I've attached some pictures showing this issue. I would like my money refunded to me ASAP. I also disputed this with my credit card company as this company business practices are unethical, also we're still knee deep in this pandemic were they should offer a refund or at least a credit to see another show for these types of circumstances to keep there customers safe. It like they would rather have people with Covid be irresponsible and go to the show so they don't lose there hard earned money

      Business Response

      Date: 08/03/2022

      Business Response /* (1000, 8, 2022/08/02) */
      Hello, I am in receipt of your recent complaint submitted to the **********************. Thank you for bringing your concerns to our attention.

      Your tickets were refunded on August 2nd,. Please allow 3-7 business days for the refund to process.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *****
      Consumer Escalation Team


      Consumer Response /* (2000, 10, 2022/08/02) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I completely satisfied with the resolution

    • Initial Complaint

      Date:07/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a concert ticket and made sure to select the insurance to get a refund just in case something happened and there was an error on the webpage when I was attempting to complete the transaction but the money was still removed from my account so I figured it was fine. My bus didn't show up so I was unable to get to the area and I was fine with that because at least I could get the refund. I provided screenshots of the webpage proving that there was a loading error and they still refused to give me a refund. I could not locate the email for my purchase I assume to a similar issue that caused the webpage to have a loading error. I would like my refund of $280.16.

      Business Response

      Date: 08/01/2022

      Business Response /* (1000, 5, 2022/07/21) */
      We're sorry to hear you were unable to join us for 420ish Festival. Unfortunately, reviewing your order we can confirm as you were previously advised that no ticket insurance was purchased with your order. As part of the terms of sale and during check out, we ask that you review your order and confirm all details, including additional add-ons and purchases, are correct before completing your purchase. These terms also confirm that all sales are final and non-refundable. Unfortunately as such, we cannot retroactively apply insurance to a completed order or assist you with a refund. Thank you for understanding.

    • Initial Complaint

      Date:07/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spent over *****$ on this concert. I was taken out of the concert because said I was intoxicated. Which is impossible. Because I don't drink. My prescribed medicine that I need to survive. The officer even said I wasn't intoxicated and he didn't agree with this. Kicking someone out of a concert for ** mental health reasons is highly illegal. I even offered to take a sobriety test and I agreed to it. Then the employees said they don't care and kicked me out. I spent so much money with hotels and travelling. Just to get discriminated against. And in no way shape or form. My sister her To say all by herself in which an incident happened with some guys harassing her. I'm totally appalled at the service and disrespect to someone who has been coming to this concert for 20 year.

      Business Response

      Date: 07/21/2022

      Business Response /* (1000, 5, 2022/07/15) */
      I am in receipt of your recent complaint submitted to the***********************. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Unfortunately, the tickets received were not purchased through ************, but transferred to you though the ************ transfer system. In order to receive a refund, please return to your point of purchase which can be found on your banking statement.

      ********** ************ Consumer Support


      Consumer Response /* (3000, 7, 2022/07/16) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I've been advised by my lawyers to refrain from accepting any resolution or compensation. There is other matters in play that need to be discussed. My roommate purchased the tickets in her name and was advised to not accept any resolution.


      Business Response /* (4000, 9, 2022/07/18) */
      Any issues that happen at the venue needs to be directed to the venue management. You will need to talk to management at the venue.

      Thanks,
      *****
      Consumer Support Team

    Live Nation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.