Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  95 S Turnpike Rd Wallingford, CT 06492-4326

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  Wu-Wear

  29 Taft Ave Staten Island, NY 10301-1401

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  Live Nation, Inc.

  430 W 15th St New York, NY 10011-7002

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  Live Nation

  625 South Fourth Avenue Louisville, KY 40202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number: ************
  I purchased ******* concert tickets on September 15, 2022 for their show on September the 24th 2022. I paid $42.50 each for two tickets in section 203. I was told at the door that our seats had been upgraded. I found out that our seats were now in section 7 and we had been shoved into a corner of the stadium. This put a damper on our viewing experience of the show, and we got seats that cost less than what was paid for at the time of purchase. When we complained to staff the only offer was a full refund in exchange for the tickets, but that was unfair as we still wanted to see the show. I would like to be reimbursed the difference between the ticket prices for the change of both seats which should be at least $20 for both seats. I also would like what I paid in fees back, because the only option I was given was a full refund at the expense of leaving which was un reasonable. Making for a total of $34.
  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/10/05) */
  Hello ******,
  
  I am in receipt of your recent complaint submitted to the **********************. ************ thanks you for bringing your concerns to our attention.
  
  I do apologize for the relocation at the show.
  
  I am going to provide a courtesy refund of the total amount of your order. You should see the refund of $113.00 with in 3-7 business days to the card you used at the time of purchase.
  
  Sincerely,
  *************
  Consumer Support - Specialist
  
  
  Consumer Response /* (2000, 7, 2022/10/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Wow this far more generous, than I expected! Thank you, but I don't want it to come at the expense of the band.

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in July I bought tickets********************* but the week of the event *************************************************** tried to email ****************** regarding a refund, offering proof **************** and have got nothing but the run around. They keep sending me these sketchy emails saying "email these people, they will help you" and it's 10 times out of 10, an organization of some sort that has NOTHING to do with the event OR ******************. I have multiple emails in my account from different people, and no solutions. They have asked for all of my info, then turned around and said "email _____". I purchased my tickets DIRECTLY through ******************, there is absolutely no reason that they should be referring me to outside sources for a refund. And no reason they shouldn't be able to refund my card themselves.
  

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/10/04) */
  We're sorry for any confusion regarding the handling of your request. Reviewing your contact history we can see an agent did misadvise who to contact for your request during one of your interactions.
  Unfortunately, for this event only the event promoter for this event***************** can approve a refund under any circumstances. As they have not approved any refund, we must uphold the terms of sale as agreed to with your purchase which state all sales are final and non-refundable. We apologize we are not able to assist further with your request. Thank you for understanding.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you to seek your support regarding an injustice. Ticketmaster who's parent is Live Nation Entertainment, recently defrauded me without as much as an explanation or any offset to make up for the issue that they themselves caused. This company operates as a MONOPOLY, and while they seem to have skirted the law on a few occasions, they operate in an unfair and oppressive manner. So here is my story and maybe you would be wiling to help me. Recently, as I have done many times, I purchased tickets to a concert to a local venue in Ontario, CA approximately $500. I went through all the site pages and fully purchased 4 available tickets for my family. Before executing the transaction, as always I was shown all the junk fees per ticket for service fees, venue fees and a one time processing fee. Additionally, I was warned, as always, that all ticket sales are FINAL and NOT REFUNDABLE. I so acknowledged and paid using my credit card. All good right? Not so much. So two weeks go by and I receive my tickets in the mail. Mostly they do virtual tickets but for this event I asked for printed tickets. I am old school and like the stubs as souvenirs. In any case, the tickets come and I check and they are perfect, the right date, time and seat numbers. Now fast forward another week and Ticketmaster sends me an email and says they are CANCELLING my order. That they made some mistake in releasing those tickets to the public. Come to find out that they possibly engage in a corrupt practice of selling the better seats or first available to secondary re-sellers who then mark up the prices even further. In any case, no explanation was given. Just that I would be refunded the money in 7-10 business days. The concert itself was not cancelled and the seats were available i.e. not double sold. They did not sell for a wrong price like $1 so there was no error. If all sale are FINAL this must go both ways! they cannot just void my tickets without reason or for any reason. Thanks
  

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/09/30) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have reached out to Tom directly via the email address present on this BBB complaint to provide assistance with the order in question.
  
  Michael D. Ticketmaster Consumer Support

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 16th I sold my concert tickets via the LiveNation site for $137.12. I uploaded all of the required card information and completed the sellers tax information. I received an email on on the 17th stating that my card information had an error. I couldn't find an error so I changed cards. September 19th I received deposits to a different account to verify my account information. When I went to enter the deposit amounts it stated that it was invalid. On September 23rd I received another email stating that my new card information had an error. This is my bank card so I know there is no error. It has been impossible to reach anyone via customer service line. When you call it immediately hangs up. I also reached out to customer service via Twitter and got no response. I am simply trying to figure out what needs to be done to get my money as the website makes it difficult to get any help.
  

  Business Response

  Date: 09/30/2022

  Business Response /* (1000, 6, 2022/09/30) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Our records show that the payment was issued successful on 9/29/22. As of now the funds should be back to you. If you do not see the payment, please contact the ACH Department of your banking institution. ACS REF No: ********
  
  ********** Ticketmaster Consumer Support
  
  
  Consumer Response /* (2000, 7, 2022/09/29) */
  I received my refund today, September 29th.

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased concert tickets on Feb 2020. Three tickets and parking for a total of 192.75. The concert was for Aug 18th 2020 and were purchased directly through LiveNation. There was no indication they were purchased through a 3rd party. Concert was cancelled due to covid but I never received refund. When I spoke with livenation they say it was because I purchased tickets through 3rd party. However I did not. Live Nation service is awful.
  

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 5, 2022/09/28) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I have been in direct contact with the customer. We will need an order number for his order. We do not see an order for this customer since 2017.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  Robin
  Consumer Escalation Team

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 Morgan Wallen Premium VIP Lounge Experience tickets back in Novemeber 2021 during the pre-sale for his show in Wheatland, CA on 9/17/2022. The Premium VIP Lounge Experience package was the most expensive package and was to include a standing ticket in an EXCLUSIVE VIP section of the GA PIT or a reserved seat in the first row behind the GA PIT, an exclusive Morgan Wallen gift item with a personalized autograph from Morgan Wallen, an onsite VIP team. I received a text message on 9/14/2022 from a VIP Nation rep asking how we wanted our personalized autographs made out in which I responded. We arrived at the concert and during check-in we were advised our names could not be found so we did not receive our personalized autographs. During the backstage tour, I inquired on where the reserved seats were and the PIT and was informed there were no seats, we only had the option of standing. I went to the concert assuming I would have the option of the front row seats as specified in the description of the our tickets; however, seats were not an option. Once we went to find our EXCLUSIVE VIP section in the PIT we inquired with multiple employees where we were supposed to go and were informed we had the general PIT area where there were already 100's of people, I explained that we purchased the most expensive VIP package and we had an exclusive area and no employee seemed to know so my husband and I along with multiple other VIP members left the concert area to find a VIP rep. We were able to find a rep who confirmed we had a roped off area at the front of the PIT and had to get a security guard to escort the entire group of around 20 VIP Premium members through the crowd to our roped off section in the GA PIT. I was surprised and shocked by this, the only way in and out was to push through a crowd of 100's. Concertgoers were yelling at us, pushing, getting in our faces, etc. I was unable to get back through and left the concert early disappointed.
  

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/09/28) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry you and your husband went through all that at the event. I have sent a request for a refund to our VIP team. Your reference number is ************* You should hear from them in the next 3-5 business days. You may reach them at *****************************
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *****
  Consumer Escalation Team
  
  
  Consumer Response /* (3000, 7, 2022/10/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I accept that they have submitted a request for a refund to their VIP team; however, I would like to keep the complaint open until it is fully resolved. I am waiting for a response from **************************** regarding this request/complaint.
  
  
  Business Response /* (4000, 9, 2022/10/03) */
  I am sorry you have not heard from the VIP department. I have emailed them to have them contact you directly. Hopefully they will be in contact with you in the next few days.
  
  Thanks,
  *****
  Consumer Support Team
  
  Consumer Response /* (3000, 16, 2022/10/21) */
  I reached out to Ticket Master using the referenced number provided and was advised the refund request was denied. I was not provided with any details on why the request was denied and I am getting no where with the rep. Via email.
  
  I also would like the denial or response to be on a public forum, is there someone at Ticket Master that can advise why the request was denied? I am very unhappy with this entire situation and length of time it takes for a response along with the vagueness of the responses. I didn't even get me signed autographs which my tickets include so not only was the concert experience terrible, I didn't get what I purchased and am being told my request was denied with no justifiable explanation.
  
  
  Business Response /* (4000, 18, 2022/10/24) */
  Packager reply: Our package included either reserved seats or a GA ticket - the fans could choose their seats or standing tickets on the TM sale page. For the GA tickets, the following footer was included:
  
  *See seating chart for exact location. PLEASE NOTE: The exclusive VIP section of GA pit will be reserved until the start of Morgan Wallen's performance on main stage.
  
  All merch was available on site, and cannot be shipped after the event. This guest is not listed as a no-show, and should have received all merch at check-in. Screen shot of the email activity for the itinerary attached. It doesn't sound like they contacted the on site VIP host for the issues they were having at the event.
  
  Thanks,
  *****
  Consumer Support Team

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dates of the transactions were June 24, 2022, for 262.23, July 5, 2022, for 249.48, and August 10, 2022, for 249.48 for a total of 761.19. The purchase was for 2 VIP-2 Day passes to ************** on 10/08/2022 and 10/09/2022. After,******************************************************************************************************************* along with the rest of my family. I have currently been ************************************ and I'm unsure of when I will make a full recovery. In hopes of not putting myself and others at risk I'm looking to have a full refund for my purchase outside of fees. I am willing to provide any medical records needed to process this request.
  

  Business Response

  Date: 09/23/2022

  Business Response /* (1000, 5, 2022/09/21) */
  An agent assisted this inquiry on 9/20.

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Purchased Conan Gray concert tickets in June of 2022. Tickets were clearly labeled as "Q&A Package." I have a screenshot of a receipt from the original purchase proving same. The Q&A package was plainly advertised as providing an opportunity for a meet & greet w/ the artist.
  
  *In early September of 2022, LiveNation downgraded the ticket to the lesser "VIP Package" without my consent. This revised ticket does not include the Q&A session--which they were not selling for nearly double the original price-- but did not even offer any option to upgrade.
  
  *I would simply like what I purchased (shown in the attachments)-- the right to attend the Sept 20th, Orlando Florida Q&A session that I paid for.....at the price I paid. I expect LiveNation to honor the ticket.
  
  *If LiveNation will not provide me access to the Q&A session I bought, then I demand a refund.
  

  Business Response

  Date: 10/06/2022

  Business Response /* (1000, 5, 2022/09/20) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. I will not be able to assist with a refund as requested. Upon review of order ************ for ********** I saw the ticket was scanned in. But for your inconvenience as a 1 time courtesy I have refunded your convenience fees of $19.60 back to the MC ending in *****
  
  Our merchant agreements require that refunds be provided to the original card, regardless of whether it's expired or the account has been closed. This is because it is the bank that pays that merchant with funds from the customer's bank account or through a line of credit which the customer is responsible to pay back. The merchant doesn't know if the account is in good standing, and if a refund is provided to another card, or via check, the merchant could potentially be aiding the cardholder in defaulting on their credit card balance.
  
  This is why credit card companies and banks require merchants to return the funds to the original form of payment. If the credit is provided to a card that is no longer valid, but the account is still active, the funds will still credit successfully. If the account is completely closed, the bank should reject the funds. Once that happens, Ticketmaster will send a check to the customer. If the bank does accept the funds to a closed account (they shouldn't do this, but it happens sometimes), it's their responsibility to refund the patron. We're very sorry for any confusion or trouble this has caused!
  
  Thank you for the opportunity to respond and address your concerns
  
  Sincerely
  Jason
  Consumer Escalation Team

• Initial Complaint

  Date:09/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for the Lady Gaga concert that took place on September 10, 2022. I sold the tickets. I received and email that my checking account needed to be verified. I never received the deposits they said were coming. I went into my account and tried to verify the account multiple times and have still yet to receive any deposits. I looked throughout the website for a customer service number. It is not easy to find. In fact I did not find it. I googled the customer service number. I called it and sat on hold for 20 minutes during my workday. I do not have time for that. I also know from previous experience you cannot reach customer service on the weekend. I would like my deposit.
  

  Business Response

  Date: 10/05/2022

  Business Response /* (1000, 5, 2022/09/20) */
  Hello,
  
  We are in receipt of your complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
  
  As you will recall, you are inquiring about payment for tickets you sold for Lady Gaga at Dodger Stadium on Posting ID: *********.
  We're sorry to hear that you haven't received the two micro deposits in your bank account.
  According to our records, the deposits were sent in August.
  We suggest you log into your Ticketmaster account and delete your bank account. Then add your debit card as your payout method.
  The system will update within 5-7 days, then your payout will resume processing.
  You will not need to verify two small deposits when using your debit card as your payout method.
  
  We apologize for any inconvenience this has caused.
  
  Sincerely,
  ********
  Consumer Support

• Initial Complaint

  Date:09/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 tickets to the *************** concert that took place on September 13, 2022. We arrived at the venue to park at 6:00 pm. We were stuck in the parking lot with nowhere to go for over 2 hours. We could hear then opening act from the car. The line of the cars to get into the venue was so far back it went miles past the venue. The event was obviously oversold.
  When we finally were able to talk to a human being that worked as a parking attendant at 7:45 pm, we asked him what was going on and how much longer it would be. We were literally being held hostage in our cars. He told us we were at least an hour to an hour and a half until we would reach the parking lot. We were flabbergasted!
  He told us they ( Live nation) oversold the show and there was not enough parking to accommodate the amount of people coming in. He told us the upper lot had to be opened and they still couldn't direct all the people to park. He said it happens a lot!
  By 8:45 pm, we were nowhere closer to being able to park or see the show. Also, by this time the opening act had began playing. We were upset, disappointed and defeated. We found a turnabout and left the line to the parking lot.
  
  We spent well over $100 apiece for these tickets. We were by no means late. We allowed over an hour to PARK the car. We talked to others and we were not the only people who were stuck in the mess and decided to leave!! Live Nation over sold this show and this resulted in no room to accommodate the paying patrons. There must be some repercussions for a business that promises something and then does not deliver! This is not good business! This is stealing money from people and knowing that by being a big corporation there will be NO Repercussions for their actions!!
  Live Nation has done this before...Please stop Live nation from continuing to scam people and steal their money!!!
  

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/09/20) */
  Hello,
  
  We are in receipt of your complaint submitted to the **********************. ************ thanks you for bringing your concerns to our attention.
  
  We're sorry to hear of the bad experience at ********************** Amphitheatre.
  Unfortunately, it appears that your tickets were purchased from a 3rd party and then transferred to you using ************'s free ticket transfer option. You did not purchase from ************; therefore, we do not have the funds to return to you.
  If you're unsure of the individual or company you purchased from, please check your statement to see who charged you for the tickets and reach out to them regarding your order.
  
  We apologize for any inconvenience this has caused.
  
  Sincerely,
  ********
  Consumer Support
  
  
  Consumer Response /* (3000, 7, 2022/09/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The money lost was not my complaint. Regardless of the ticket transfer, you- ************; oversold the show. The tickets were generated by your company and sold by your company. ************ did sell these tickets. Also, the venue was saturated with people because ************ sold too many tickets and put profits over people. ************ had a reputation for putting profits over people and I am positive I am NOT the first complaintZ The tickets were produced by ************. Your company oversold the show. By not taking responsibility for the negligence your company blankly exhibited further shows how little you care about what is right. God forbid another disaster happened like that has happened before under ************ produced shows. Your company has a monopoly over shows and tickets. Your business practices are wrong, illegal and immoral.
  I DO NOT AGREE with your statement. The tickets were sold originally by ************/ Livenation. Your company encourages bulk buys only if people agree to such ticket shares!! Try to think it is not about money! It's about safety! It's about what is right!! ************ overbooked the show for profits!!!
  
  
  Business Response /* (4000, 9, 2022/09/22) */
  Hello,
  
  I am sorry to hear about your inconvenience. Regretfully we sell tickets on behalf of the venue/tour. We are provided with the number of tickets to sell, if the event is oversold it is because they have over estimated their capacity. Did you speak to someone at the venue and complain?
  
  Thanks - **
  
  
  Consumer Response /* (4200, 11, 2022/09/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The owner of the venue is Live Nation/ ************. Hence, the reason why I have filed this complaint and why I have contacted you. In essence, you have just admitted fault. The venue is owned and operated by LiveNation/ ************. The venue was oversold due to greed and poor management. Your own employees admitted that the concert was oversold! Therefore, you are VERY responsible for my experience and for selling me tickets to a show at a venue you own and operate that were basically void!
  If an airline oversells a flight, they take responsibility and offer their customers retribution for their actions. That is good business practice and the legal way to sell tickets. Your business practice is to take people's money with full knowledge that you are selling a product you cannot provide! And once you have pocketed the money you try and blame everyone else for your crooked business practices.
  In short, LiveNation/ ************ owns and operates the venue and oversold the show. You just admitted to fault by pointing out this fact! What would you have done if there was a disaster that resulted from your incompetence and greed by overselling the show?? Who would you blame then??
  Your company organized the show and determined the amount of patrons that could attend. Your company oversold the show and ( I am sure are WELL AWARE of this fact) and your company pocketed the profits of hundreds of patrons who were unable to attend the show you sold tickets for and now are taking NO responsibility!
  
  I am disappointed that a company who makes billions a year is refusing to take responsibility for deceiving their customers. As reported by ***************, "Live Nation Entertainment gross profit for the quarter ending June 30, 2022 was $1.167B, a 250.68% increase year-over-year." Is this how you are making your profits? By stealing money from patrons like myself? Then when you get caught pretending to have no control over the outcome of the shoes you produce and sell tickets for? You made billions of dollars last year... I am just asking for my measly $100 back for tickets to a show you promised me but lied and deceived instead and stole my money. I guess it is evident where your profits are coming from- from honest patrons like myself...
  I am so dissatisfied and disappointed that you can treat your fellow human beings this way...
  I do not accept your answers nor your cowardly ways of stealing money.
  
  
  Business Response /* (4000, 13, 2022/09/28) */
  I am sorry you feel the venue was over sold. We do not oversell a venue. There is a capacity that we can not sell over that the fire department feels is safe. We do not go over the capacity. We can not refund your order as you did not pay Live Nation for your order. You paid someone else for your tickets. You will need to reach out to who you purchased your tickets from to request a refund as we played no role in the financial transaction of your order.
  
  Thanks,
  *****
  Consumer Support Team