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Business Profile

Event Ticket Sales

Live Nation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 760 total complaints in the last 3 years.
    • 210 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets to an event and am seeking a refund due to rising Covid cases around the time of the upcoming event, combined with concerns about the businesses ability to conduct the event in a safe manner that doesn't put people at risk. I have been able to contact this company once and was hung up on by their representative while explaining the situation and since have been unable to reach anyone despite innumerable attempts at trying.

      Business Response

      Date: 10/26/2022

      Business Response /* (1000, 5, 2022/10/13) */
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have reached out to ***** directly via the email address present on this BBB complaint to provide assistance with the order in question.

      ********** Ticketmaster Consumer Support


      Consumer Response /* (3000, 7, 2022/10/17) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The representative I spoke with told me he would be forwarding my email to someone within another branch of the company- the same branch that was unresponsive and unhelpful and caused me to reach out to the BBB to begin with. At this point I have emailed ******* twice since his response and have received no further communication.


      Business Response /* (4000, 9, 2022/10/20) */
      We're sorry to hear you no longer feel safe attending your event and understand your concerns. However, all refund requests for this event are being handled by the festival staff directly. Please contact them at i******************************* with the details of your situation so they may assist you further. Thank you for understanding and we wish you the best of health.

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 tickets for $110.25 to an event ********************************************* Live Nation************ in April 2021. The event was supposed to take place in January of this year, but I received email notification *********************** that the event had been postponed due to an increase in COVID cases. The email stated that the event was going to be rescheduled for a future date, and when that future date was determined, another email would be sent out, giving ticket holders the option to either attend the event or request a refund. Over the coming months, I kept an eye out for such an email but I had yet to receive it.

      After waiting several months, I figured I had been patient enough and I followed ******* ******************, only to learn that the event already took place in July. I checked through my emails & I received nothing from Emo's, ******************, or any other email addresses associated with the event indicating that the event had been rescheduled. After telling ****************** this, I was told to contact the venue directly to try and get a refund. The venue does not have any contact information listed on their website besides the info for ****************** ********** Form that isn't regularly checked or followed up on. I have submitted multiple requests over the past few weeks to the******* Form, but no one ********** has followed up.

      I just want a refund for this absolute fiasco. I really wanted to go to this event with my family and I am upset that I was never given notification that the event was rescheduled. I probably would've been able to go had I been notified, but I was not.

      Business Response

      Date: 10/19/2022

      Business Response /* (1000, 5, 2022/10/12) */
      We're sorry to hear you weren't able to make your rescheduled event. Notification of the rescheduled event was sent to your email address on file on 04/06/22 when the new date was finalized. Information was also made available on the venue website for the new date at this time. Reviewing our records, we can confirm that an email announcement was sent to your email account on this date and that it was opened on 04/06/22. As such, we can confirm notification was sent and unfortunately cannot offer assistance with a refund for a past event. Thank you for understanding.


      Consumer Response /* (3000, 7, 2022/10/17) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I thank the business for providing me with the date this email was sent, but after looking through my email inbox for emails received between 4/5 and 4/8 (to provide for some reasonable margin for error) I can confirm that of the 78 emails I received in this time span, zero pertained to the event in question. Hence, it is also impossible that I opened it. Without revealing personal information, I cannot attach evidence of this but would be more than happy to do so through a more secure medium.

      It is completely unreasonable to assume that I would be routinely and persistently checking the event website, especially after nearly 3 months with no communication about rescheduling logistics.

      I reiterate my request for a refund on these tickets given the fact that I never received this email about the event update to my email, and therefore could not have reasonably known about the event's new logistics.


      Business Response /* (4000, 9, 2022/10/18) */
      Unfortunately, as the event has passed and notification was provided well in advance, we are not able to assist with a refund. We apologize that we cannot assist further and appreciate your understanding.

    • Initial Complaint

      Date:10/03/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased tickets for ****************** festival ************ for 10/22. Additional dates were subsequently added but that was after ours were purchased. Now that tickets have been sent out, we were given tickets to the 10/23 date. We've reached out to the festival, live nation, ************** tickets and they're saying in their end nothing can be done because their records show that's what we chose. I've seen multiple people on their social medias saying the same thing happened to them, making it seem they may have oversold the event for the 10/22 date and forced people over to the next date. They have been unhelpful. We just want tickets to what we paid for.

      Business Response

      Date: 10/28/2022

      Business Response /* (1000, 5, 2022/10/12) */
      We're sorry to hear you're having issues with your ****************** order. Are you able to provide your 9 or 10 digit FGT order number so we can look into your issue further.

    • Initial Complaint

      Date:10/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased ticket to Patti LaBelle/Stephanie Mills concert in Feb 2022, was not able to attend the concert come the April timeframe of the concert. I was able to sell the ticket for $176.75 via their website that sells tickets.

      I completed the required IRS verification (see attached) for the refund to be issued, however to date I have not had my card refunded nor a refund issued.

      They ignore all emails and their phone lines are always busy. When you call their Corporate office they send you to an "escalated" call center where no one answers, they just ask you about your experience which is awful.

      It's almost like a scam. They received double payment for one seat at a concert. How many others have been not refunded? Thank you

      Business Response

      Date: 10/28/2022

      Business Response /* (1000, 5, 2022/10/12) */
      Hi ******,

      I am so sorry you have been unable to reach us.

      Our record shows the bank accepted payment on April 28.

      Please reach out so they can locate and post to your account if they have not.

      ACS REF No: ********

      Thanks,
      ****
      Consumer Support

    • Initial Complaint

      Date:10/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************************** I was unauthorized charged an amount from the following company for 2 tickets for October 23 - General Admission Ticket ****************************

      I was already charged twice from another account. I informed the company and provided all the information.

      I was constantly asking for updates, however the company have not returned my emails.

      My was Order #********* and the total was for Amount: $657.96

      The company shouldn't have been able to access my billing information without proper authorization.

      My desired resolution is a full refund of the amount deducted from my debit card.

      all the best,

      *************

      Business Response

      Date: 10/28/2022

      Business Response /* (1000, 5, 2022/10/12) */
      Reviewing your order, we can confirm your purchase was processed after you placed a waitlist request for these tickets. Part of placing a waitlist request includes approving the purchase and processing of the billing information you provided when entering your request once tickets were made available. We received your request on 01/21/22 and your request was approved on 07/25/22. An email was then sent to the email address on file advising that your request was approved and would be processed if you did not cancel it within 24 hours. As the request was not cancelled, your order was finalized on 07/26/22 and is now non-refundable as per our terms of sale. If you believe this request was placed by another party with your information fraudulently, please contact your financial institution. Thank you for understanding.

    • Initial Complaint

      Date:09/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I purchased tickets on 01/21/22, to a music festival occurring on Oct. 22 2022. I have a receipt confirming the date of the show in which I purchased tickets for - Oct. 22nd. Last Saturday (09/17/22) I received an email containing tickets to a concert taking place on Oct. 23 2022 (the day after the concert I purchased tickets for). I have placed dozens of calls, emails and social media messages to the company to let them know their error and rectify the mistake. All communication has gone nowhere. I am now the cost of travel and lodging that was setup to attend the Oct. 22 show. All I am after is a refund of my purchase.

      Business Response

      Date: 10/27/2022

      Business Response /* (1000, 5, 2022/10/07) */
      We apologize for any confusion but reviewing your information and the screenshot of your receipt you have previously provided agents you can see clearly you purchased Sunday tickets, which are for 10/23/22. Event dates are listed as starting on Saturday, 10/22/22 as this is a two event which we believe is where the confusion lies but unfortunately we can confirm you purchased Sunday tickets and were provided the corrected tickets for your purchase. Unfortunately, as this event is sold out, we cannot assist in an exchange or refund as per our terms of sale however you are welcome to pass on your tickets to a new ticketholder by simply forwarding them the digital tickets and may like to consider joining our waitlist to repurchase for a different date. Alternatively, please note the event schedule and lineup is the same for both event days if you are able to alter your accommodation. Thank you for understanding.


      Consumer Response /* (3000, 7, 2022/10/12) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I purchased my tickets on the morning of the first day they went on sale (01/21/22). At the time, there was only ONE show for sale - Saturday, October 22nd.
      I received my receipt at 1:33pm, showing my purchase for Saturday, October 22nd.
      A second date for Sunday wasn't even added until AFTER my purchase and receipt was issued (see picture). You very clearly oversold the Saturday show and just sent me Sunday tickets without my permission. Front Gate Tickets has confirmed you over sold the Saturday show. This was your mistake, not mine. REFUND MY PURCHASE


      Business Response /* (4000, 9, 2022/10/21) */
      The receipt provided to confirm your time of purchase also clearly shows you purchased Sunday passes for this event. Due to high sale volume for Saturday tickets, Sunday passes were also released and some fans did not fully review their purchase after carting their tickets. Unfortunately, we cannot assist with a refund due to the terms of sale you agreed to at purchase which stated you reviewed your purchase to be correct and understand all sales are final and non-refundable. If you would like, you can contact the event directly at ******************************** as they may be able to assist with a potential exception to their terms. We apologize we cannot assist further.

    • Initial Complaint

      Date:09/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought tickets yesterday for an event during a presale. I did not get the tickets I selected. Not only did they not give me the tickets I selected but they also gave me tickets that are not seated together. I contacted customer service to ask for an exchange for the correct tickets and was told that they could not exchange the tickets during the presale. The pre-sale ends today and tomorrow, September 30th sales go to the general public and I am certain that the tickets I want to exchange won't be available because this is an extremely rare and popular event. This is the second time this has happened to me when being directed to Live Nation from Ticketmaster to purchase tickets. The first time they gave me incorrect seats I didn't bother to contact them because their customer service is difficult which I experienced previously. I need this situation corrected immediately so that I can have the correct tickets. This situation is unfair to me as a consumer. I should get exactly what I paid for.

      Business Response

      Date: 10/26/2022

      Business Response /* (1000, 5, 2022/10/06) */
      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
      you for bringing your concerns to our attention.

      I am very sorry for any inconvenience. It looks like our customer service team has assisted you with an exchange. We hope you enjoy your event!!

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Allicia

    • Initial Complaint

      Date:09/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple attempts to get email removed from marketing/spam list have been ignored. I received email confirmation that my address had been removed, yet am still getting spam from this business.

      Business Response

      Date: 10/24/2022

      Business Response /* (1000, 5, 2022/10/06) */
      Hello,

      I am in receipt of your recent complaint submitted to the **********************. Thank
      you for bringing your concerns to our attention.

      I apologize for any inconvenience. I have submitted a work request to our privacy team to make sure that all emails are stopped. This typically takes about 5-7 business days. Once they let me know they have completed the process I will let you know.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *******

    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hey I recently came in contact with people who had Covid and started to feel symptoms of it, i provided Covid test etc I relay this message to front gate tickets asking for refund because I rather not attend and spread it. The message back saying no refunds pretty much. Please help. Order number : *********

      Business Response

      Date: 10/26/2022

      Business Response /* (1000, 5, 2022/10/06) */
      We're sorry to hear you couldn't make it to your event. Reviewing your order, we show both tickets were successfully scanned into the event and as such cannot assist with any refunds for used tickets. Thank you for understanding and we wish you the best of health.

    • Initial Complaint

      Date:09/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number: ************
      I purchased ******* concert tickets on September 15, 2022 for their show on September the 24th 2022. I paid $42.50 each for two tickets in section 203. I was told at the door that our seats had been upgraded. I found out that our seats were now in section 7 and we had been shoved into a corner of the stadium. This put a damper on our viewing experience of the show, and we got seats that cost less than what was paid for at the time of purchase. When we complained to staff the only offer was a full refund in exchange for the tickets, but that was unfair as we still wanted to see the show. I would like to be reimbursed the difference between the ticket prices for the change of both seats which should be at least $20 for both seats. I also would like what I paid in fees back, because the only option I was given was a full refund at the expense of leaving which was un reasonable. Making for a total of $34.

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 5, 2022/10/05) */
      Hello ******,

      I am in receipt of your recent complaint submitted to the **********************. ************ thanks you for bringing your concerns to our attention.

      I do apologize for the relocation at the show.

      I am going to provide a courtesy refund of the total amount of your order. You should see the refund of $113.00 with in 3-7 business days to the card you used at the time of purchase.

      Sincerely,
      *************
      Consumer Support - Specialist


      Consumer Response /* (2000, 7, 2022/10/12) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Wow this far more generous, than I expected! Thank you, but I don't want it to come at the expense of the band.

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