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Business Profile

Event Ticket Sales

Live Nation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 763 total complaints in the last 3 years.
    • 211 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The morning of September 16th 2022, I woke up to 2 transactions in my bank account totaling over 2 thousands dollars. Someone has stolen ********* debit card information and made the purchases. As of now the charges are still pending in my account, but have been unable to to contact them for over 6 hours and there is very few avenues of contact at that. I am trying to get this resolved with no help on there end as I cannot even get ahold of them. I feel this is borderline criminal. Would appreciate it if someone would get in contact with me.

      Business Response

      Date: 10/03/2022

      Business Response /* (1000, 5, 2022/09/17) */
      Hello, I am in receipt of your recent complaint submitted to the **********************. Thank you for bringing your concerns to our attention.

      I am sorry your card has been used to purchase tickets ******************** Your account was not used to purchase the tickets. No transactions have been conducted recently. Please call our fraud department at ************** to dispute the charges.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *****
      Consumer Escalation Team

    • Initial Complaint

      Date:09/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of incident: 9/14/2022; at Isleta Amphitheater (Pitbull: Can't Stop Us Now concert). Unidentified security guard (have a photograph) discriminated against my two daughters; laughed in there face and told them they couldn't bring her small bag into the venue (the size met concert requirements). Daughters observed him allowing other females with 3-4 times bigger purses in (many of these females were a different race than my girls). I called ************ to speak with security guard management however "******" with admin answered and refused to transfer me to a manager, refused to transfer me to another agent, told me I needed to get my story straight, told me her manager was to busy putting on a show for 51,000 people to be bothered and then hung up on me!

      Business Response

      Date: 09/17/2022

      Business Response /* (1000, 5, 2022/09/17) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I have been in direct contact with the customer by email.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *****
      Consumer Escalation Team

      Consumer Response /* (3000, 12, 2022/12/09) */
      This issue has NOT ben resolved. No claim has been processed and/or approved, no contact/conversation has occurred to date (12/09/2022).


      Business Response /* (4000, 14, 2022/12/12) */
      Hello,

      I am very sorry for any inconvenience. I have forwarded this complaint to the Isleta Amphitheater. Once I hear back I will contact you directly.

      Thanks,
      *******

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi! My name is ******************. I was at the Ringo Starr concert on 9/11 at the MET Philly. I had purchased 2 tickets, totaling 324.93 in **************************** On the night of the show, we asked an employee (bald middle aged white guy, wish I had asked for his name) for directions to our seats. He said it was too complicated to explain so he would just show us to them. When he brought us to our seats someone was sitting in them. He checked the tickets of the people in our seats, and they had the same seats as us on their tickets. The employee said to stand right there and he would go find guest services. All the while the concert has started, ringo is singing and we couldn't see a thing.

      15 minutes pass and the employee nor guest services have come back to help us figure this out. My dad stayed where the guy said to and I went looking for someone else to help. I went back to the broad street VIP entrance where we entered, where I explained the situation to the guy who had given us our wristbands earlier (young black guy, again I wish Id gotten his name). He went and found us other seats as soon as possible because I'd explained that we were still just standing there so this was time sensitive.

      The seats he put us in were okay. Definitely not as good as the ones we had purchased, and I confirmed that because the people in front of us let us see their ticket, which were less than $100 each. Definitely less than what we paid.

      I live in Hawaii and literally flew for 17 hours to go to this concert with my dad. It was a huge disappointment that our seats were double-booked and we missed half the show trying to fix a situation that was not our fault. Please let me know if we can receive a refund for the seats that we didn't even get to sit in, but paid for. My number is *************** I look forward to hearing from you. Thank you!

      ******************

      Business Response

      Date: 10/06/2022

      Business Response /* (1000, 5, 2022/09/17) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry your seats were not available when you arrived. Since you purchased resell tickets and accepted the new seats provided to you, we can not refund your order. I am sorry for the inconvenience this has caused you.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Robin
      Consumer Escalation Team

    • Initial Complaint

      Date:09/15/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction: September 12th, 2022
      The amount of money paid: $124.98
      Nature of dispute: ********************************** feeling unwell. I can't attend the
      event anymore.
      The business has yet to get back to me on resolving the problem.
      Order #*********

      Business Response

      Date: 10/07/2022

      Business Response /* (1000, 5, 2022/09/16) */
      Thanks for reaching out with your concerns. We show that an agent assisted and refunded you in less than 24 hours from your inquiry. You should be receiving a refund receipt by the end of the day.

    • Initial Complaint

      Date:09/13/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attended a show 27 August 2022 at Mid-Florida Credit Union Amphitheater in Tampa. I have a handicap placard and was directed along a route to a specific location to park. I was parked perpendicular to a row of vehicles within the white lines which allowed the row of vehicles to exit by pulling forward. There was another vehicle behind me also within lines and this maximized parking space for handicap accessible patrons. When I exited The venue I walked towards the location where my car was parked and it was nowhere to be found. I was very anxious and confused as I am a disabled veteran and also suffer from PTSD and TBI. My girlfriend was with me and assured me we were in the exact location where we parked the vehicle. I approached a parking attendant who was nearby and inquired into where my vehicle may be. My handicap placard was visibly displayed on the rearview mirror as it is supposed to be and I was in the handicap parking like I was directed by the staff. I was informed by her that one of her coworkers a gentleman by the name of *********** called and had my vehicle towed from the parking space it was in to about 50 feet away. When I got to my vehicle I examined it and noticed there was damages to the front tires and the front driver bumper. The employee was able to give me ************ cell phone which I called and he responded to my location in a golf cart. I explained the situation to him and told him I would be in touch. I called and emailed him several times the next day and several days after that and never received a response. I then contacted Live Nation via text and was given ************ email to which I wrote twice and have left two phone messages and I've even attempted to call the Live Nation number for Tampa and left two messages. I reached out to Live Nation headquarters and left a message and nobody has responded. I'm trying to resolve this without it becoming a legal issue but they are nonresponsive.

      Business Response

      Date: 10/05/2022

      Business Response /* (1000, 5, 2022/09/15) */
      Hello ******,
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I am sorry to hear that happened to you. I have forwarded this complaint to the venue so they can address with you directly.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,
      Dain

      Consumer Support Specialist


      Consumer Response /* (3000, 7, 2022/09/15) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I don't accept this as a resolution to my issue. This issue elevated to a BBB Complaint because the venue has FAILED to respond to written communication (email & text) and phone calls sent to ******* ******* ************* and calls/voicemail to the Live Nation venue phone number. This is likely an attempt to avoid resolving it and deflects responsibility. Because this has risen to headquarters level via the BBB in my opinion they should resolve it internally with their subordinate in Tampa and respond with their solution. This organization has such a convoluted structure this is likely my only opportunity to communicate with them. The numerous failed attempts have diminished any trust or confidence in their ability to follow through on this versus just passing the buck. Extremely poor response that lacks any indication of taking responsibility for their actions.


      Business Response /* (4000, 9, 2022/09/17) */
      I am sorry you have not been contacted. I have sent a follow up email to The general manager at the venue. Someone should be in contact with you soon.

      Thanks,
      *****
      Consumer Support Team


      Consumer Response /* (4200, 11, 2022/09/29) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      No. They continue to be derelict in their responsibilities and communications.


      Business Response /* (4000, 13, 2022/10/01) */
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Unfortunately, Ticketmaster is not responsible for damaged property at the event. Please reach out to your car insurance company to file a claim for the damages.

      Michael D. Ticketmaster Consumer Support

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 concert tickets to ******************** a few months ago, which we wanted to see them both equal, paid 344.00 per ticket ****************** Concert is Oct 9th *************** Just found out thru the grapevine(NOT ticketmaster) ********** has cancelled and no other band in place, and Scopians only playing for an hour and 15 minutes, I would have NEVER paid that much to just see just the Scorpians and esp not for that short of playing time. I feel Live Nation*********** should have to offer a partial refund on the amount they collected for both bands, but only have to pay 1 of them,

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 5, 2022/09/18) */
      Hello,

      I am in receipt of your recent complaint submitted to the **********************. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. Order ************ has officially been canceled. Please allow 5-7 (Mon-Fri) business days for the refund of
      714.30 USD to credit back to the*******************

      You will be looking for 2 credits for our refund. One will be for $693.80 USD for the tickets themselves. And $20.50 USD for the parking pass.

      Our merchant agreements require that refunds be provided to the original card, regardless of whether it's expired or the account has been closed. This is because it is the bank that pays that merchant with funds from the customer's bank account or through a line of credit which the customer is responsible to pay back. The merchant doesn't know if the account is in good standing, and if a refund is provided to another card, or via check, the merchant could potentially be aiding the cardholder in defaulting on their credit card balance.

      This is why credit card companies and banks require merchants to return the funds to the original form of payment. If the credit is provided to a card that is no longer valid, but the account is still active, the funds will still credit successfully. If the account is completely closed, the bank should reject the funds. Once that happens, ************ will send a check to the customer. If the bank does accept the funds to a closed account (they shouldn't do this, but it happens sometimes), it's their responsibility to refund the patron. We're very sorry for any confusion or trouble this has caused!


      Thank you for the opportunity to respond and address your concerns

      Sincerely
      *****
      Consumer Escalation Team


      Consumer Response /* (2000, 7, 2022/09/29) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Thank you

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized purchase by a family member. Reached out to seller through email but didn't give me a refund. I have never received the tickets in the mail and would like to cancel this transaction. I was told to give or sell it to a friend or family member, but I do not want to do that as I didn't consent to making this purchase and because of COVID exposure as well, so either way the solution I was given will not work. I would like a refund please and thank you. I apologize for the inconvenience

      Business Response

      Date: 09/30/2022

      Business Response /* (1000, 5, 2022/09/15) */
      We show that a dispute is currently in progress for this transaction. The order has been canceled and refunded. If you have any further issues, please reach out to your financial institution!

    • Initial Complaint

      Date:09/13/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted them through email multiple times to resolve a ticket issue and they have not responded.

      Business Response

      Date: 09/30/2022

      Business Response /* (1000, 5, 2022/09/13) */
      Hi *******

      Our records show that you first emailed us today and that an agent has already responded to your inquiry!

      Best,
      Front Gate Tickets

    • Initial Complaint

      Date:09/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought two tickets to ********* Festival on 6/17/2019. Today is 9/12/2022. The festival was rescheduled due to the pandemic and is this upcoming weekend 9/16/2022 - 9/18/2022 and I have yet to receive the festival passes. Due to the rescheduling, I can no longer make it and was attempting to sell the tickets but because I have not received them yet, I have been unable to. ********** Tickets has had my money since June 2019 and for some reason has not delivered tickets in a timely manner. Here is my Order #*********. The amount I paid was $366.00.

      Business Response

      Date: 10/03/2022

      Business Response /* (1000, 5, 2022/09/20) */
      Hi ******,

      We understand the confusion regarding your rollover order's delivery. The order was set to will call pickup at the event, but agents gave conflicting information. Since your order remained unscanned and unused during the festival, we have granted a refund as a courtesy. Please note that this is an exception to the terms of sale, which state that all sales are final.

    • Initial Complaint

      Date:09/12/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 29, 2022 I was told by the merchant ****************** that they issued a refund to the credit card I used to make a purchase from them for $227.00 (Order Number #*********). However, I never received the refund from the merchant. The merchant claims the issue has been already issued and resolved and to contact my bank for further assistance as there is nothing else they can provide on their end. When I contact my card issuer, **** Bank, they told me they never received the refund and do not see it anywhere in their records. I tried to place a dispute but **** has told me that process has failed and there is nothing else they can do on their end. They suggested I speak to the merchant regarding the refund or to contact my state attorney general. I do not know what to do anymore as my $227 has gone missing even though I was guaranteed a refund from the merchant.

      Business Response

      Date: 09/19/2022

      Business Response /* (1000, 5, 2022/09/16) */
      Thanks for your patience as we investigated the status of your transaction. The order was canceled and refunded due to a chargeback dispute on 7/29. However, during the dispute process, your financial institution returned the funds******** Since this order was supposed to be refunded, we will issue a check for the full amount and mail it to the shipping address on file for your order. Please note that it can take 6-8 weeks for a check to process and mail.


      Consumer Response /* (2000, 7, 2022/09/16) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      The business has finally agreed to issue the full refund as they originally promised.

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