Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  7800 Cellar Door Dr Bristow, VA 20136

• 

  The Xfinity Center for the Performing Arts

  885 S Main St Mansfield, MA 02048-3148

• 

  Live Nation

  60 Railroad Pl Saratoga Spgs, NY 12866-3048

• 

  Live Nation, Inc.

  430 W 15th St New York, NY 10011-7002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1-20-25 I purchased tickets for a music festival in ****. Using a layaway payment option. Then on 1-27-25 I submitted a request to cancel my layaway plan. I received a responce from front gate tickets that my plan would be canceled but I would not receive the $1.00 down payment use to secure the layaway plan. I was fine with that. On 2/15/25 mt checking account was charged $136.38 for the payment of the layaway plan that I requested to be cancled on 1-27-25. I received an email 2-17-25 stating they will complete the cancelation of my layaway, only now there is a $60.00 fee. So I am now being charged $59 more to cancel something that I wanted canceled on 1-27-25 because some one at fromt gate didn't do their job. I am requesting that the $136.38 be refunded to my account

  Business Response

  Date: 02/19/2025

  We're sorry to see you had an issue with your layaway plan. Reviewing your previous contacts, we show that you were advised the layaway terms and fees resulting from a cancellation of your order via email and agents were waiting for your confirmation and verification to proceed. As no confirmation was ever received, your cancellation was not processed. I can see on your order that an agent with the event has already processed a cancellation of your order on 02/18/24. Please let us know if you require further assistance. 

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase: February 5th, 2025 Amount Paid: $134.50 I responded to an add where the company offered a layaway program for concert tickets. Splitting $250 into 4 payments. Once the payment processed I was charged half of the total amount ($135.50) and requested to pay the entire second half all at once on Feb 21st or my tickets would be voided.This is an Improperly processed unauthorized transaction for a layaway ticket program.I contacted company requesting a cancellation and refund. They refused and only offered to void the layaway, voiding both the ticket and keeping $110 of my money. This is not acceptable.

  Business Response

  Date: 02/12/2025

  We're sorry to hear you're having issues with your layaway plan. As your event is only one month away, 4-payment layaway plans are no longer available. You were able to review the available 1-step layaway plan prior to purchase both from the event purchase page and during check out. Additionally, you are required to review and agree to the layaway terms and conditions which both includes a payment breakdown of your order along with scheduled payment dates, and the terms of cancellation which include fees withheld in the event that you do not complete your plan. You were required to scroll through and click agree to these terms and payment schedule stating you read and understood them before completing your checkout. Unfortunately, we cannot waive the layaway agreement and if you would like you cancel your plan, you will be subject to the $110.00 cancellation fee. Thank you for understanding. 

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22929107
  
  I am rejecting this response because:

  This is no different from the response I received from customer service.

  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/19/2025

  We must uphold the terms of sale and layaway agreement you reviewed and agreed to at purchase. Please reach out to us directly if you would like to proceed with a cancellation of your layaway plan with the associated fees. Thank you.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a ********** and Company hotel/concert experience with an upgraded insurance plan through *** that was advertised as "cancel for any reason." I tried to cancel, and at first said they couldn't cancel, then on appeal, I was only offered half of the $3,483.28 I paid.

  Business Response

  Date: 02/11/2025

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
  you for bringing your concerns to our attention.
  I have reviewed this complaint. Unfortunately, ***** does not control the terms of the insurance policy or the claims process. We can only advise that you follow up with the the insurance company regarding your claim. 
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  
  

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22922232
  
  I am rejecting this response because:

  It was advertised on the ********* website as "cancel for any reason" not on the *** website.

  Vibee (Live Nation) was the misleading party.

  Sincerely,

  
  ****** *******

  Business Response

  Date: 02/19/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Apologies for any inconvenience you may have experienced. Your insurance was bought through **** our travel insurance partner, so they'll be able to help you through the entire process of filing a claim. For product and policy questions, please contact *** Monday through Sunday 6 am to 11 pm central time at **************.

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  

  **** *.
  

  Consumer Support Team

  
  

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets in September 2024 from Ticketmaster to the Rod **** concert. The concert was originally scheduled for November. Days before that concert, I received an email from Ticketmaster that the event was postponed but my tickets were good for when they rescheduled. Fast forward, concert is rescheduled for February 12th. I received an email on 1/30/25 stating that the concert had now been canceled altogether (which I knew already because the artist went on a rant online the night before about not finishing the tour). I contacted ************ and spoke with a bot that stated if it had been longer than 7 days since email then they would connect me to a representative. The representative then informed me that it would be an additional ***** BUSINESS days atleast for refund, so another month essentially and only once the event organizer gave them the funds back?!! This is UNACCEPTABLE. Live nation, Ticketmaster, the artist, whoever has held my (& many others) funds for going on 5months now without ever seeing this show. It should not take a month to refund when money is taken from us INSTANTLY. My bank processes refunds immmediately so dont tell me it depends on when my bank releases the funds. This is not on my bank. It is on Ticketmaster/live nation.

  Business Response

  Date: 02/07/2025

  Hello *******,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 38-15470/CH6. I do apologize that the event was rescheduled and then canceled. I have refunded your order back to the credit card used for the purchase. You should see that reflected on the credit card in about 5-7 business days. 

  Please note that when events are canceled, we do need to wait for the system to refund every order to make sure the funds have been received by the event organizers. This can take between ***** days. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ****** *.
  Consumer Support Team
  

  
  

  Customer Answer

  Date: 02/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ghianni Lane

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email about concert tickets going on pre-sale on January 22, 2025 to see ******* ****** with special code 'Octave' and I assumed that if you purchased concerts "early" in a presale event, that you would get access to the best tickets before everyone else. Otherwise, what would be the point of a special presale event? Sale of tickets to the general public would be 2 days later on January 24. So I clicked the special link via the email that Live Nation sent to me on January 22 to look at possibly purchasing concert tickets before they went on sale officially. The link brought me to the Ticketmaster website which was confusing in itself. Are Live Nation and Ticketmaster the same company? The presale was scheduled to start at 10AM EST so I made sure I was on the site at exactly 10 AM. I was interested in purchasing PIT/GA tickets but noticed that the PIT area was greyed out. I assumed that somehow other people "beat" me to these specific seats and they were no longer available. So out of curiosity I went over to Stubhub and found the ******* ****** concert tickets already for sale! I would love to know how Stubhub got these tickets?I added 2 PIT tickets to the cart and went all through checkout to see how much they would cost, as I know Stubhub prices would be way higher. I don't know what happened, possibly a glitch with the website, but the tickets showed as purchased.I did not want to purchase them, I just wanted to see the total price. I am now fighting with ****** to attempt to get my money back. My main issue here is, what kind of scam is Livenation/Ticketmaster/Stubhub pulling? GA/PIT tickets were greyed out on PRESALE making one believe they sold out within minutes. I went back to ticketmaster on the general ticket sale day (Jan 24) and found that GA/PIT tickets were no longer greyed out and you could purchase them right on the livenation/ticketmaster site for much less than 3rd party stubhub. I was scammed and these companies should be accountable

  Business Response

  Date: 02/07/2025

  Hello *****,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related to the presale of tickets and a purchase made with a third party vendor. We cannot assist you with the $314.98 refund for your purchase that you made with the third party vendor, as the money transaction was not made with us. Tickets listed on a resale sites, are sold by other people that turn an sell them and name their own prices. 

  Ticketmaster and Live Nation are sister companies. When presales happen, not all of the inventory is released. So that when the sale goes on general public the inventory that was held back is released. Thus giving a chance to the other fans for tickets. I cannot explain why the third party vendor had PIT/GA tickets on their site. 

  Thank you for the opportunity to respond and address your concerns.

  Sincerely
  ****** *.
  Consumer Support Team

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22913106
  
  I am rejecting this response because: I want a refund. Id like to know how many GA/PIT tickets were released during the presale because I was on your website at exactly 10:00AM when the presale started and there werent any available at all- PIT area was completely greyed out. But 3rd party site- StubHub had tickets already in *** for this concert. You said that when presales happen, not all of the inventory is released. So that when the sale goes on general public the inventory that was held back is released. So can you please tell Me how many PIT tickets were available during the presale? You said that you cannot explain why the third party vendor had PIT/GA tickets on their site but they clearly got them from Live Nation/Ticketmaster and then price gouged the heck out of them, selling them waaaay higher than they would go for during the regular sale 2 days later.. Id like to know how they did it? I intend on filing a complaint with them as well  

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/13/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Standard tickets sold on Ticketmaster are owned by our clients (venues, sports teams, or other event promoters) who determine the number of tickets to be sold and set the face value price. They also determine where tickets will be sold. 

  Ticketmaster is contracted to sell tickets on behalf of the event organizers who sets the rules for refunds. Unfortunately, the Event Organizer for this event is not authorizing us to issue refunds. For these reasons we cannot refund your order.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  

  **** *.
  

  Consumer Support Team

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22913106
  
  I am rejecting this response because:
  I still dont even have the tickets. I will say it again- I did NOT order these tickets. There must have been a glitch on your website. Its really unfair and I intend to bring this situation to my local state representative Since Im told that I cannot get a refund I would at least like to resell the tickets. But how can I resell a ticket that I DO NOT HAVE? Who is the event organizer? Id like to reach out to them too please. 
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/26/2025

  Hello *****,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related to the order number, *********. This is not an order number that we use at Ticketmaster. If you made a purchase with a third party vendor, you will need to contact them for a refund as the purchase was not placed with us. 

  I did find an order that was placed with us at Ticketmaster, but it does not match the amount you are requesting to have refunded. I do not want to refund the order I found that was placed with Ticketmaster and leave you with no tickets as you may not have accepted the tickets from the third party vendor, which you are asking for a refund on. Please check your billing statements to see where the purchase for the amount of $314.98 came from, and then that point of purchase. 

  The event organizer's information is not something we can provide to you, as that is internal information. 

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  ****** *.
  Consumer Support Team

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is sending out inaccurate 1099K for tickets resale, they are sending out forms that are overstate by $1,307.02, they also include fees that they automatically take which is 10% of the sales price. Total sales that they report $6,207.02 actual $4,900.00 (this amount includes the 10% they take) the amount of fees they took was $490.00 so the amount paid to me is $4,410.00. This again does not take in account the amount I paid for the tickets $2,920.00 plus $4.00 in fees. So the actual gross amount netted is $ ********.The are inaccurately reporting income on the 1099K's.I would like a correct 1099K

  Business Response

  Date: 02/06/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  You should only pay taxes on the profit of your sale. This is typically the difference between the payout you received from us and the total cost to you of the tickets. 
  
  The gross amount you see in Box 1 of the 1099-K is different from the total of your payouts because it includes taxes and fees and does not adjust for credits, discounts, or refunds (as required by the ***** As a note, the gross transactional amount will be greater than your total seller payout. Learn more about the Form 1099-K at *********************************************.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  

  **** *.
  

  Consumer Support Team

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22909352
  
  I am rejecting this response because:

  Your 1099 is not accurate you charged sales tax and a fee to the person who bought the tickets, this is not profit for me.  Your form is incorrect my profit is what you sent paid me and what is in the emails sent for confirmation you can not call your fee a profit for me those ate your fees and taxes you charged them.  This form again is not accurate and needs to be corrected.  I should not be responsible for fee you collected fro the buyer nor the sales tax you charged them. Again this is very inaccurate reporting on your part and your standard response is not acceptable.

  
  Sincerely,
  
  ***** Power

  Business Response

  Date: 02/13/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  The best place to get the answers to all of your questions regarding your 1099-K is from the *** website at *********************************************.
  

  Thank you for the opportunity to respond and address your concerns.
  

  Sincerely
  

  **** *.
  

  Consumer Support Team

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22909352
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** Power

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A refund was sent to my old credit card that was on file, but the credit card was no longer active. I reached out to front gate tickets informed them the refund was never received due to them not having my recent credit card.

  Business Response

  Date: 02/04/2025

  We're sorry to hear you had issues receiving your refund. Unfortunately, due to system limitations we must attempt to send funds back to the original method of payment in the event of a refund. If your card was deactivated but the account is valid, you should have no issues receiving your funds as they would have be routed to the same account. If you have closed your account, please contact your financial institution for assistance in having them issue a check as we show your refund was processed and accepted. Please note that as your order was purchased via layaway, your refund was issued in multiple payments and you may need to check for multiple transactions to locate your funds. Thank you for understanding and we hope this helps. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Live Nation/Ticketmaster doing business as ***** sold VIP packages to ***** ******* at the Sphere in ********* for June 14th 2025. I purchased one of these packages that included 2 VIP tickets in section ******* and 3 nights stay at the ************** in a Luxury King ***** from 6/13/25 to 6/16/25. I followed all the steps and purchased the package and made my payment. I received that day a confirmation of payment and my package stating all of the above was reserved and paid for at the total price of $1980.09 USD. A week later Vibee emails me that a "error" was made on their part and now we owe them $1344.20 more if we want to keep our hotel room that was part of this package. The only choices they are giving me is to either pay them more, keep what i have minus the hotel reservations (find our own) or get a refund. These choices are not acceptable. First off the package came with a hotel stay, so how can you now tell me that it didnt include it when my confirmation clearly shows it did.

  Business Response

  Date: 02/09/2025

  Hello,
  
  We are in receipt of your complaint recently submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  Due to a technical processing error, the cost of the suite was not included in the initial charge for your package. Vibee has reached out to you requesting that you choose among confirming the suite and accepting the associated charge, adjusting your package to exclude the suite, or canceling your package and receiving a refund.

  Please respond to Vibee with your choice prior to the deadline communicated to you via email to avoid having your package potentially canceled and refunded.

   

  Sincerely,

  ****** *.

  Consumer Support Team

• Initial Complaint

  Date:01/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets to see ***** ******* and ***** perform at the iThink Financial Amphitheater in ***********************. The performance date was Thursday July 18th, 2024. The performance was scheduled for 8PM with doors opening at 630pm. Upon arriving and entering the venue we learned that ***** had canceled his appearance last minute and that refunds would be offered. We proceeded to guests services (inside the venue) and we were told we could leave and receive a refund by contacting Ticketmaster. We did so as instructed. My request for a refund was denied by ************ because the tickets had been scanned. We were already inside the venue because there was not adequate notice that one of the two acts had cancelled. I later saw an email went out to ticket buyers at 6:07PM, merely minutes before people were let in to the venue. Most people would have been in transit or waiting to get into the venue at this point. This was poorly handled by venue staff with little to no adequate instructions.

  Business Response

  Date: 01/31/2025

  Hello,
  

  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  

  Apologies for any inconvenience you may have experienced. Ticketmaster is contracted to sell tickets on behalf of the event organizers who sets the rules for refunds. Unfortunately, the Event Organizer for this event is not authorizing us to issue refunds for scanned tickets. All sales are final as stated in our Terms of Use agreed to when purchasing the tickets. For these reasons we cannot refund your order.

  Thank you for the opportunity to respond and address your concerns.

  Sincerely
  

  **** *.
  

  Consumer Support Team

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number #*********. The order total was $385.16 with taxes. I purchased tickets to ********** Fest 2025 on a layaway plan and have paid $189.76 total in monthly payments as of 1/28/25. I am no longer able to attend this event due to political tensions rising with the ************* and ******. I have tried to cancel this layaway plan or get a refund for the amount I have paid thus far and have been unsuccessful. Front Gate Tickets claim they have a no refund policy. I want to make it clear I have not received a ticket thus far. Therefore, I should be entitled my money back as I have paid money for a good or service that I have not received

  Business Response

  Date: 02/07/2025

  We're sorry to hear you no longer feel safe attending your event. Per the terms of sale, typically we are not able to offer refunds or cancellations of layaway plans that are currently in progress. However, we have reached out to the event on your behalf and they have approved a cancellation of your active layaway plan which has now been processed. Please note, per the layaway term agreement, all funds currently paid will be withheld as a cancellation fee though no future payments will be processed. Thank you for understanding.

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22868869
  
  I am rejecting this response because: This policy seems unreasonable, as I am not receiving any product or service in exchange for the money I have paid. I understand that ******* plans often have terms regarding cancellations, but withholding the entirety of my payments without providing a refund feels unfair and frankly, predatory. I kindly request that you reconsider my case and issue a refund for the amount I have already paid. I believe that keeping my money without providing any goods or services does not align with fair consumer practices. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 02/13/2025

  As part of the ******* and purchase agreement, you agreed to pay the full price of your order on the scheduled payment dates. Violating this agreement and not providing the full amount will result in the forfeiture of all tickets and funds on the order. Unfortunately, we cannot waive any fees associated with violating this agreement which you confirmed and agreed to at purchase. We can only recommend you contact your event directly as they may be able to assist you further. Thank you for understanding.