Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Live Nation has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  95 S Turnpike Rd Wallingford, CT 06492-4326

• 

  Live Nation

  625 South Fourth Avenue Louisville, KY 40202

• 

  Live Nation

  1700 Washington Avenue Miami Beach, FL 33139

• 

  Live Nation

  PO Box 62230 Tampa, FL 33662-2230

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered tickets to a Blackberry Smoke concert for August 8, 2025. Purchased via computer on LIveNation website through Presale on 3/11/25. I have a one-year fan club type subscription through the band Blackberry Smoke and it is called Smoker's Lounge. The subscription is valid for one year and provides a unique presale code in order to get tickets early for their fan club members. My Smoker's Lounge $75 subscription was purchased 11/2024 and good for all concerts through 11/2025. I used the unique presale code provided through my Smoker's Lounge subscription in order to access LiveNation tickets. Once I completed my purchase, I saw that LiveNation added an unauthorized charge of $75 to my order for a Smoker's Lounge subscription. I was charged a total of $278.78. I should have only been charged $203.79 which is still very high with all their fees, taxes, etc. *** want is the unauthorized $75 credited back to my credit card account. I have sent an email to LiveNation and cannot get a response. I called the ************ **************** number, and the representative would not remove the charge. She also refused to let me speak to a Supervisor and refused to have a Supervisor to call me back regarding this issue. This charge was not authorized, and I am very upset that I have tried every avenue to get this money back. Each time I deal with LiveNation I find they are disreputable.

  Business Response

  Date: 03/19/2025

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
  you for bringing your concerns to our attention.
  I have reviewed this complaint and the related order 16-37732/CAR. We were able to confirm that you already had the Blackberry Smoke Fanclub membership, and as a courtesy, we have canceled and refunded the fan club upsell included on your order only and you should see the refund credit for $75.00 back on your card used for purchase within 5-7 business days. Your tickets on the order are still valid for the event. 
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  
  

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

   

  I do not see the $75 refund on my card yet but will watch for it over the next 5-7 days.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tickets were sold prior to releasing any of the bands who were playing. Additionally, the organizers promised that the bands would be released by a certain date, and they went back on that promise. This was clearly a ploy to have people purchase the tickets prior to releasing any of the band names, effectively scamming.

  Business Response

  Date: 03/19/2025

  We're sorry to hear you're not satisfied with your event's lineup. If you have concerns or feedback regarding your event's lineup, please contact the event directly as Front Gate Tickets is only the ticket vendor and does not influence or control any event operations including artists and other facilities available at the event. Thank you for understanding. 

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23060665
  
  I am rejecting this response because:

  I am asking for a refund through Live Nation because that is where the tickets were sold. It has nothing to do with being unhappy about the lineup, it is that there was a date promised for release of the lineup, and that date was not followed through with, which is fraud.

  Please provide refund. 

  
  Sincerely,
  
  **** **********

  Business Response

  Date: 03/25/2025

  All artists, lineup, promotional materials, and advertisement is set by the event directly. If you have concerns or complaints regarding any of these factors, please contact your event directly with your feedback. Unfortunately, as previously stated, you agreed to the terms of sale at purchase which state all sales are final and non-refundable. We are not able to waive these terms but your event may be able to assist you further if you contact them. Thank you for understanding. 

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23060665
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets to ********** Fest for this 2025 festival year under a layaway plan. I currently do not believe it is safe for me to travel to ****** due to the political state of our two countries. I am inquiring to get a refund for this ticket.

  Business Response

  Date: 03/12/2025

  We're sorry to hear you no longer wish to attend your event. Reviewing past contacts, we show you previously reached out request a refund due to financial complications. Unfortunately, per the terms of service you agreed to at purchase, we are not able to assist with any refund or cancellation of your order. As we do understand there are difficult circumstances involved, we recommend contacting your event directly as they may be able to assist you further. Thank you for understanding. 

  Customer Answer

  Date: 03/16/2025

   
  Complaint: 23052576
  
  I am rejecting this response because: This policy seems unreasonable, as I am not receiving any product or service in exchange for the money I have paid. I understand that ******* plans often have terms regarding cancellations, but withholding the entirety of my payments without providing a refund feels unfair and frankly, predatory. I kindly request that you reconsider my case and issue a refund for the amount I have already paid. I believe that keeping my money without providing any goods or services does not align with fair consumer practices. 
  
  
  Sincerely,
  
  
  ****** *******

  Business Response

  Date: 03/19/2025

  Terms of your plan were provided to you at check out and you agreed and confirmed you had fully read and agreed to all terms there within before being able to purchase. Unfortunately, as previously stated, we are not able to waive these terms as only your event promoter is able to void these terms. Thank you for understanding. 

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23052576
  
  I am rejecting this response because:

  I will have to dispute this with my bank and impose a stop payment because this company is not working with me. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is Long and this is to follow up with a dispute i filed with ****** and ********** claims after frontgate denied refunds.A little background on the issue:I am a regular festival attendee with frontgate go*** to about 4 to 5 festivals a year.I was try*** to purchase tickets to the lost and dreams festival, but the ad linked me to beyond wonderland socal festival.Because of confusion and mislead*** ads, I purchased 2 tickets for beyond wonderland socal on Friday February 21st 2025. (The festival is scheduled to occur March 23 2025). As soon as I found out that the tickets were not the ones I wanted, I contacted frontgate for a refund. They responded on February 22nd 2025 stat*** that they do not do refunds. I then contacted ****** for a dispute and reached out to ********** as well to file a claim. Frontgate waited until the 27th to send out the festival bracelets, and replied to ****** stat*** that they have shipped the product.I had reached out to frontgate A WEEK PRIOR to them send*** out the festival bracelets, so they had more than enough time to not send it, but they chose not ******, the festival isn't scheduled to happen Until March 23 2025, so if frontgate would refund me the money, I will gladly send them the items back. But I'm cc-*** frontdesk in this email to state that their actions in this manner are shady and immoral.The attached are screenshots that include the time stamps of when I reached out to frontgate for a cancelation, when they replied, and when they shipped the items. Which was roughly a full week AFTER I contacted them stat*** that I wanted a refund. Frontgate If you're read*** this, I'll send the bracelets back to you if you'll comply with my request for a refund. The festival did not happen yet. It is YOUR fault for send*** the tickets after I had contacted you.Thank you for all your time,**** ******, B.S., CRT, AART(R)******************************************************* ************** $428 total cost for 2 [2day tickets]

  Business Response

  Date: 03/19/2025

  We show that Order 161684014 has already been cancelled due to chargeback. We ask you dispose of any items received appropriately as they will no longer be valid for admission. If you require assistance with your funds, please continue working with your financial institution.

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They won't cancel a shuttle pass order. We won't be traveling due to the current state of the country as one person is undocumented and we don't want to risk it.

  Business Response

  Date: 03/07/2025

  We're sorry to hear you won't be able to join us for EDC ********* this year. Typically, once a layaway plan is paid in full, we are no longer able to assist with a refund of your order due to the terms of sale agreed to at purchase. As a one time exception, we have gone ahead and processed a voluntarily default of your order and cancelled your layaway plan minus the applicable $45 cancellation fee. Please allow 5-7 business days to see the funds returned to your original method of payment for each scheduled layaway date. Thank you for understanding and we wish you and yours the best of health and safety.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/1/2025, I attempted to make a layaway payment towards my concert tickets. The website was acting up and would only permit me to choose the payment amount for April 15th in the amount of $690.43, rather than the upcoming March payment amount in the amount of $702.81. I authorized my card to be charged ONLY for the $690.43 after trying more than once to get the March amount populated. After I authorized the transaction, the confirmation page showed me that I paid my balance in full and that I had made TWO payments to my layaway plan and not just the ONE for $690.43.I called the company right away and the woman who barely spoke any english and couldn't quite comprehend that I literally just made the payment, told me that they had already received the money and the transaction couldn't be reversed. She also couldn't give me a supervisor for proper assistance and I had to wait 48 hours for a supervisor to get back to me regarding my issue. When I contacted my bank right after that, they said the funds were pending since it was 5pm on a Saturday and they couldn't do anything to stop payment until the payment clears. The payment is currently still pending in my account on 3/3/25 and according to my bank, the company could have easily canceled/reversed the payment if they really wanted to, or actually tried to provide customer support. The supervisor contacted me by email on 3/3/25 since she called while I was at work, and told me they couldn't do anything, and that it was on the concert promoter.The concert promoter is saying that they won't issue a refund for ANY reason, even if I DID NOT authorize the transaction and their website was faulty. The promoter said my transaction wasn't initiated by either of them, however I also did NOT authorize the transaction for TWO payments. I only authorized the payment for $690.43.

  Business Response

  Date: 03/07/2025

  We're sorry to hear you had problems with your layaway order. Reviewing your information, we can see two manual payments were processed one after the other via the user on 03/01/25. This can easily occur if the user double clicks or refreshes the page while a payment is still processing, especially while using a mobile device or on a slow connection. Unfortunately, as previously advised, we are not able to reverse a successful transaction due to system limitations and any refund of funds would result in the cancellation and forfeiture of your tickets. We are willing to refund your entire order if you would like to repurchase but please note any repurchase would have to be at current availability and pricing and layaway terms may be different from your original purchase. Please let us know if you would like to proceed with a full cancellation of your order and we apologize for any inconvenience. 

  Customer Answer

  Date: 03/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got s8ck on on 2/20/25 and was unable to attend the innings festival. I tried to use my ticket insurance and recieved nothing but trouble from the *** that work at Allianz and frontgate tickets. The laugh at you instead of helping the website would not take my information wven through it confirmed it was valid then it said payment was dispersed, I wrote a email asking where and how tge money was disbursed and never recieved a reply. On Feb 25 I recieved a email that my waitlist was approved for when we were young which I added to the waitlist 8 months ago. And then the scheduled my card to automatically be billed without my consent a day later on the 26th. I didn't see the email and now they won't refund me or communicate with me. I called customer care sat on hold for ********* and nobody answered the phone. Sent emails and all I get back is no refunds. This company needs to be investigated they have ripped me off for 1200$ I'm filling reports with the attorney General of Arizona and ******. Also I will be filling an police report for theft over 1000$

  Business Response

  Date: 03/06/2025

  We're sorry to hear you had issues with your ***************** claim. Unfortunately, they are a third party service we utilize for ticket insurance and we cannot speculate on their policy or responses. Please continue working with ******* directly if you require further assistance. In regards to order 161821426, as part of submitting your waitlist request you agreed you would be charged based on availability and provided all payment information as part of this agreement. You also agreed that once an order was processed, all sales would be final and non-refundable. Additionally, you are able to cancel your waitlist at any time prior to it being completed, including before it was approved. Once approved, an email was sent to your email address provided advising if you did not cancel your order you would be charged. As you did not remove your waitlist request at any point, your order was completed as previous approved by you when submitting your request.

  Unfortunately, we cannot waive the terms of sale which state all sales are final but we recommend contacting your event directly as they may be able to assist you further. Thank you for understanding. 

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4th, I was charged $46.77 twice for tickets I did not receive on Ticketmaster. My case number with Mexico Ticketmaster is #********, and the Mexico office closed it without resolution. I submitted screenshots and a copy of my credit card statement proving that I was charged three times, with only one legitimate charge. Despite confirming with my bank multiple times, my emails were eventually rejected.Frustrated, I contacted the US ******************* and was assured on a recorded call on 2/24/25 that I would be assisted. However, today I received another call from ******, who informed me that the US office cannot assist and that I need to contact the Mexico office. I have repeatedly explained that the Mexico office refused to assist me and that I have already contacted my bank.I researched Ticketmaster and found that Live Nation Entertainment owns all *******************s internationally and domestically. Therefore, I am holding your company responsible for processing my refund, as your subsidiaries have refused to do so. If this issue is not resolved, I will continue to file BBB reports and a consumer protection report with the Procuradura Federal del Consumidor in ******. I will not back down or be ignored, and this situation highlights how poorly your company treats its customers.

  Business Response

  Date: 03/03/2025

  Hello Moserah,
  

  Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, from Mexico Ticketmaster is #********. Since the tickets were made with Ticketmaster Mexico we cannot assist you with this issue. I have reached out to their team, so they can look over your double charge and delivery issue. You will be contacted by someone from their team. I am also going to provide you with their customer service email link, in case you have further issue. 

  *******************************************

  Thank you for the opportunity to respond and address your concerns.

  Sincerely
  ****** *.
  Consumer Support Team

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I no longer have access to the old phone number on my account. ********************** and Ticketmaster will not allow me to change it (even though I have my username, password, email, access to my email, all of my personal information.) They are forcing me to either purchase a ticket and TRY to change the number, or create a new account, losing access to my current account. The person who has my old phone number has already accessed one of my social media accounts and I need to not have that phone number on ANY account associated with me. This is truly appalling and no amount of justification makes this ok.

  Business Response

  Date: 02/26/2025

  Hello,
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
  you for bringing your concerns to our attention.
  I have reviewed this complaint and as a courtesy, I have deleted the phone number on file on the account, and I have sent a temporary link for you to log into your Ticketmaster account and update your password. It is important to select strong passwords that are not used across different accounts.
  
  Thank you for the opportunity to respond and address your concerns.
  Sincerely
  Aran J.
  Consumer Support Team
  
  

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought tickets thru live Nation and got a pair of fast pass that say no ticket on digital. Nowhere in original display does it say no ticket

  Business Response

  Date: 02/25/2025

  Hello, 

  We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

  We are sorry to hear that you purchased a fast lane pass instead of an event ticket. The ticket that you purchased through a third party is not an event ticket. You will need to purchase an event ticket to get into the concert. 

  Our records indicate that you purchased the ticket through a third party. It was then transferred to you using our free Ticket Transfer option. Please check your statement to see who charged you for the ticket and reach out to them regarding a refund. Ticketmaster did not charge you for the ticket; therefore, we do not have the funds to return to you. 

  Thank you for the opportunity to respond and address your concerns.

  Sincerely,

  ******** *. 

  Consumer Support