Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Live Nation

  9348 Civic Center Dr Beverly Hills, CA 90210-3642

• 

  Live Nation

  44 N Main St Chagrin Falls, OH 44022-3023

• 

  Live Nation

  36 Bay State Rd Ste 2 Cambridge, MA 02138-1266

• 

  Live Nation

  220 West 42nd Street New York, NY 10036-7200

• 

  Wu-Wear

  29 Taft Ave Staten Island, NY 10301-1401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 28, 2022 I attended the********* concert in ************************************. The concert was set to start at 12:45 with the first opening act. The concert was delayed 2 1/2 almost 3- hours before the concert started. In between acts there was at least a 30-45 minute wait for sound checks before the next person performed. Because of the constant long delays the concert ran over time and was shut down by the**************** due to the city's noise ordinance. As a customer I did not receive the service that I paid for. I reached out to ticketmaster and they refused the refund because of their terms and conditions. I reached out to my financial institution and they were unable to assist because of merchant protection. While,**** **** did issue an apology on their ** page that does not compensate for not giving the full experience I paid for. I paid for two tickets in the amount of $536.20. I am requesting a full refund for these tickets.
  

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/07/27) */
  Hello,
  
  I am in receipt of your recent complaint submitted to the Better Business Bureau. My apologies for any inconvenience this has caused. Thank you for bringing your concerns to our attention. Please allow 5-7 (Mon-Fri) business days for the refund of $ 536.20 USD to credit back to the **** card ending in ****.
  
  Our merchant agreements require that refunds be provided to the original card, regardless of whether it's expired or the account has been closed. This is because it is the bank that pays that merchant with funds from the customer's bank account or through a line of credit which the customer is responsible to pay back. The merchant doesn't know if the account is in good standing, and if a refund is provided to another card, or via check, the merchant could potentially be aiding the cardholder in defaulting on their credit card balance.
  
  This is why credit card companies and banks require merchants to return the funds to the original form of payment. If the credit is provided to a card that is no longer valid, but the account is still active, the funds will still credit successfully. If the account is completely closed, the bank should reject the funds. Once that happens, Ticketmaster will send a check to the customer. If the bank does accept the funds to a closed account (they shouldn't do this, but it happens sometimes), it's their responsibility to refund the patron. We're very sorry for any confusion or trouble this has caused!
  
  Thank you for the opportunity to respond and address your concerns
  
  Sincerely
  *****
  Consumer Escalation Team
  
  
  Consumer Response /* (2000, 7, 2022/07/28) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 Fast Lane passes for each night of the Dave Matthews Band concerts in Camden, NJ for a total of $90. We were not let in 15 minutes before gate opening on either night as the passes were supposed to allow. The staff was also very rude and dismissive when asked why we were not let in based upon the passes we paid for. I would like my $90 fully refunded since we did not receive what we paid for. This is just another example of a business doing whatever they want once they have your money.
  

  Business Response

  Date: 07/29/2022

  Business Response /* (1000, 5, 2022/07/27) */
  Via Email
  
  7/27/2022
  
  Hello,
  
  We are in receipt of the BBB complaint filed to your office & we appreciate this opportunity to address this complaint.
  
  You will receive two separate refunds of $45 back to the MasterCard used for purchase within 3-5 business days.
  
  We do apologize for any inconveniences this may cause, but if there are any questions or concerns, please do not hesitate to contact us. Have a wonderful day.
  
  Sincerely,
  ************
  Ticketmaster Consumer Escalations
  
  
  Consumer Response /* (2000, 7, 2022/07/29) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tickets to a concert from Ticketmaster/Live Nation for myself, my wife and another couple. The other couple was late getting to the event and even though Ticketmaster has an option to transfer the tickets, they would not allow me to do so. There is no situation where I have purchased tickets that were paid in full plus their exorbitant fees in which I should not be able to send those tickets to anyone I want to.
  

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/07/27) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. Although offered through Ticketmaster, ticket transfer is not always guaranteed for all events. The transfer ability is controlled by the Event Provider, and may be disabled for some events. Due to the inconvenience I have refunded your fees in the amount of $49.00 going back to your *** used for purchase within 5-7 business days.
  
  ********** Ticketmaster Consumer Support
  
  
  Consumer Response /* (2000, 7, 2022/07/29) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you BBB for your help and thank you Ticketmaster for your follow through. You should still allow for the transfer at any time as the venue does not hold the rights to the tickets once they are purchased.

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early April, I decided to purchase an ************ ticket on a layaway plan and was charged $99. Shortly after, my card experienced digital fraud and I had to change my bank information. I was wary that this fraud happened using the ********** Tickets site, and I decided not to continue my order. The site had told me that I had no orders as my billing information had changed, and continuously stated that I was not in the process of purchasing tickets. This July I saw that the company had charged me $506.65 without my consent. To this day, my account still states that I have no order or order number (which means I couldn't even sell the wristband/ prove it is real with no verifiable order number!). They claim that because they were able to make an unauthorized charge on my account in the full amount, they would not give my money back. I absolutely cannot attend this event and I am a college student that can't take on this unfair debt for this sites negligence. Please Help!
  

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 8, 2022/08/11) */
  This order was refunded on 7/27. Please reach out to your financial institution if you have any further issues.

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to camp at the Gorge Amphitheater in George, Washington for a July 18th Lumineers concert in June, 2022. I paid $321.50 to camp for a concert that had been postponed from 2020. I tested positive for Covid on July 7th, 2022. I was still positive on July 17th, so I reached out to the Gorge box office and was told that they would forward my information to the manager for a full refund. Today, July 25th, I was told I would not receive a refund for the camping that I didn't use. They kept my $321.50 and told me "too bad, we will not refund your money due to covid." I was responsible, I could have gone and been a super spreader, but I didn't. Covid is more prevalent now than it was in 2020. Why are we letting businesses steal money from those of us who are sick?
  

  Business Response

  Date: 07/28/2022

  Business Response /* (1000, 5, 2022/07/27) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have processed a full refund for you in the amount of $321.50. You will receive the refund within the next 5-7 business days, going back to your VISA used for purchase.
  
  ********** Ticketmaster Consumer Support
  
  
  Consumer Response /* (2000, 7, 2022/07/27) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept the response and appreciate that they refunded my money.

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for a **** Concert in 2019 order number ************ for my dad and uncle for Christmas from my husband and I who also had tickets. As luck would have it COVID happened and obviously it was rescheduled. Then the concert was rescheduled for August 2021 which was also rescheduled due to a band member having COVID. It was rescheduled for May 2022 but it was at a time that interfered with our work schedules and by that point my uncle died of COVID. LiveNation has yet to issue a refund of $235.68 even though I have been in constant contact with them sine February 5 2020. My bank account is closed as we have moved out of state and no longer had easy access to the account. LiveNation claims to have sent the refund to my bank who has no record of it. My account has it marked that the refund was issued. I do not have a check, deposit nor can my bank find it and is quite frankly confused. I brought this up in an email to LiveNation to which the response was "What is your order number again?" as if it wasn't in the email history. This is absolutely unprofessional and theft. I would like a check mailed to me as a responsible company would do.
  

  Business Response

  Date: 07/27/2022

  Business Response /* (1000, 5, 2022/07/27) */
  I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience.
  An acquirer reference number, or ARN, is a unique number created in credit or debit card transactions when it transfers from the merchant's bank through the payment processor, and to the cardholder's bank. These unique digits make your transaction traceable so if an error occurs with the bank or merchant accounts, the information can be found. ARN is assigned to the credit card transaction as it moves through the payment flow. So if a refund appears to be delayed or missing, the unique number can be used by your bank to help trace the refund. Please provide the ARN# *********************** to the ACH Department of your banking institution to have the funds released.
  
  ********** Ticketmaster Consumer Support
  
  Consumer Response /* (3000, 12, 2022/09/06) */
  My bank has worked to find the supposed number from this company and it is not found. The company never issued a refund to my bank. I need a check sent to my address or a contact number for my lawyers to be in touch. This is absolutely absurd and it is theft.
  
  
  Business Response /* (4000, 14, 2022/09/07) */
  Hello,
  
  Maybe if you have additional information your financial institution can find the refund. You purchased the tickets on November 22, 2019, approval code for the purchase of $235.68 was ****** on a Visa card ending in ****. With some purchases that happened prior to covid and then canceled well after the purchase date, it is hard for the financial team to find some of the refunds. Usually with this additional information they can locate the refund.
  
  Thanks,
  *******

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets on layaway plan. Layaway plan states if canceled that a processing fee will be charged and the remainder refunded. After the first payment, I was in divorce proceedings. Layaway said if the payment method was removed that the tickets would be canceled and a processing fee charged. The mediator for my divorce had to verify the 3 reoccurring billings on my account. I had proof from ********************** ********** tickets hadn't responded to my email about cancellation so the mediator reached out and verified that if my name was removed from bank account that they would not be able to bill. It was submitted in divorce papers. I eventually gave my daughter money to replace tickets. I no longer have access to the the original account so I didn't know they continued to charged my ex's account. I then received a notification that the tickets were shipped. Apparently they illegally charged my ex's account. I don't know where the tickets were sent. I did not pay for the tickets since they were charged to unauthorized account. I sent numerous pages of proof and only receive generic responses. I just want tickets refunded to the payment method. I sent numerous legal docs and requests to be contacted. They originally told me to sell them but I do not have them and the funds came from an account I was removed from. I also sent bank statements showing I was no longer on that account as of February. It is Friday and still no response and the concert is today. I was told multiple times it would be escalated.
  

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/07/27) */
  There is no record of a refund or voluntary default request submitted in february. We show first contact was made via email on 7/7/22, after a shipping confirmation email was sent to [email protected]. The refund was denied as the layaway plan had been completed on 6/3/22.
  
  As per the terms of the layaway plan, a voluntary default cannot be processed once all payments are processed as this will make the sale complete and all sales are final on completed orders. Therefore, if you would like to proceed with a voluntary default, you must contact us and agree to the terms before all payments on your layaway plan are completed.
  
  
  Consumer Response /* (3000, 7, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I submitted the email I contacted them in February. They did not respond so during my divorce mediation, they were contacted to verify that they wouldn't charge an account I was removed from. They said it would default and refund minus fees. I was removed from that bank account per my notarized divorce papers in February and no longer had access to see it was still being charged. I also asked numerous times where the tickets were shipped with no reply so they were never even received.
  
  
  Business Response /* (4000, 9, 2022/08/03) */
  ********** Tickets shows no record of contact prior to your first request on 7/7, after the order was paid in full and shipping was in progress. The screenshot you provided is an undated response to a Do Not Reply unmonitored email address. Upon sending that email, you would have received an auto-reply advising that it was a Do Not Reply email address.
  
  When you make a layaway purchase, you agree to the terms of sale and the payment schedule that is disclosed at time of purchase. Each of your scheduled payments were withdrawn on their scheduled days from the payment method provided at time of purchase, which was a ***** account. At any point in time, you would have had access to your ********** Tickets account to monitor these payments and update your billing method if needed.
  
  Regarding your issues with your bank, ********** Tickets is not in control of whatever financial arrangements you made with your bank, spouse, or legal team. As stated previously, this order was completed properly per the terms of sale agreed to at time of purchase.

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets to a music festival, as well as an insurance policy for these tickets. Unfortunately, the individual I was supposed to go with has fallen extremely ill. We are hoping it's just COVID, and are awaiting test results; however, he is bedridden and we are unable to travel. I have contacted Front Gate Tickets several times requesting a refund, with the insurance policy I purchased, and have been denied time and time again. The sick individual is currently between jobs and is uninsured, so we are unable to get him to a physician for any sort of doctor's note. We are not going to travel and put others at risk simply because we are being denied a refund. All I am asking is that we are refunded the price of the tickets, not even the insurance costs. I have read online that many others have the same problem with Front Gate Tickets, and unfortunately for us, many others are requesting refunds simply due to a lineup change within the festival. I believe this is the reason Front Gate Tickets is denying me a refund, even though our situation is based solely on illness. I have attached screenshots of my order confirmation, and the amount I paid for the tickets/insurance policies. Thank you so much.
  

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/07/27) */
  The refund was denied as the customer purchased ticket insurance. If you purchased ticket insurance, please check your policy information to determine whether your policy is under ******* or ******** Insurance.
  
  If you purchased Secure TicketTM and need to submit a reimbursement request, please contact ********** third-party administrator, *********************************:
  
  Toll-Free (Within U.S. & Canada): ****************
  If you purchased ******* Ticket Protector, please visit ************************* online to manage your policy or file a claim. ********************************************************

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets for a************ concert for June 18th 8pm. Due to Financial issues I could not attend. So I add the cc information requested and put the tickets for sale on June 14th. two days later I go into the Live Nation App to check on the status of the tickets. They Tickets no longer show their barcode and have been greyed out. At the bottom it states that i will receive my payment 3 to 4 days after the day of the event. I check my account 5 days after the event and nothing is in my account. I go to the live nation website to do some research and there is an article on the live nation website that states as follows:
  
  If your tickets are sold, we will automatically notify you via email. To check on the status of your posted tickets, go to your Listings page.
  
  Before we can pay you, we will need to collect your taxpayer information. Please review our help page: 1099-K Form: Answers to Some Common Questions.
  You will have 2 payout options when listing your tickets for sale:
  Debit Card (US Accounts Only)
  Our preferred and easiest method to get paid. Requires no verification process on your part.
  Checking/Savings Account (ACH)
  Once your tickets sell you'll have to verify your account before we begin to process your payment.
  We'll deposit your payout typically 7 days after the event.
  
  The Help page for 1099-K Form: Answers to Some Common Questions. is not valid. and it cannot be found on their website. it leads you back to the generic frequently asked questions it was of no help. But i waited 7 days to get paid for the sold tickets
  
  i start looking in the live nation app to do research on my own to find the 1099-k form. for some reason my tickets arent on my sold section on the app. so it let me to
  I Called Customer service thru their ************ number. The number is very hard to get thru to and the hold time is very long. I was not able to get a clear answer and would like a refund for my tickets as they were shown as sold to me thru the app.
  

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 5, 2022/07/23) */
  Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
  
  I am sorry we can not pay for tickets not sold. Your tickets did not sell. I am sorry for the inconvenience this has caused.
  
  Thank you for the opportunity to respond and address your concerns.
  
  Sincerely
  *****
  Consumer Escalation Team

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket to an event two years ago.... Then Covid happened, so they postponed it to 2022, I no longer wanted to go so I wanted a refund this year. But now they're not giving me my money even though I have submitted a refund request and I actually got it accepted, (i have emails to confirm) .now when I phone their customer service, they hang up the phone on me and avoid speaking with me. I've tried calling many times and they say there is nothing they can do about it and that they're going to give me my refund but it's been months, it was supposed to be processed 10 business days after June 14 (June 28).
  This is all ignoring the fact it took me 5 months to get a email from them finally providing a phone number if i wanted a refund. From feb-june i had 0 way to contact them what so ever. Im absolutely furious with this company and BBB is my last resort.
  
  The employees over the phone have assured me time and time again that they cant do literally anything to help me get this refund. Its the way this company is set up to have their employees talk to frustrated people like myself to make a living, getting yelled at and for it to all lead to management and how poor this company is ran. Completely pathetic and they should be shut down.
  
  This is rightfully my money and i followed all guidelines to receive my money. They are trying to keep my money.
  
  The event has came and gone, if i knew they were going to try and scam me i would have just went to the event.
  
  I really hope you can help me.
  Thanks
  
  ***************
  

  Business Response

  Date: 08/10/2022

  Business Response /* (1000, 5, 2022/07/27) */
  This order was refunded and funds returned, below are the transaction details:
  $120.35 refunded on 7/19 ***********************************************************************************************************************************
  
  The patron would need to contact his financial institution and provide the arn numbers to track the status of the funds, as they have been accepted.