Business Profile

Event Ticket Sales

Live Nation

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Complaints

This profile includes complaints for Live Nation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

761 total complaints in the last 3 years.
206 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/5/2024 I purchased a package from Vibee owned by LiveNation for tickets and hotel reservations to Dead and Company at the Sphere on May 9th, 10th, and 11th. ***** tries to sell packages that includes tickets and hotel reservations however the tickets do not exist and the can not produce a hotel reservation number. They have their website setup so you are under a timer to get the tickets you want and then after purchase you find out they do not even have tickets available. I have been in contact with Vibee and the refuse to refund my stolen money and respond with Terms and Conditions that were not available under the stress of the timer and fear of losing tickets. You select a location for tickets and think you will get your actual seat numbers when purchased but this is not the case.
Business Response
Date: 12/26/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Apologies for any inconvenience you may have experienced. A confirmation email has been sent containing your ticket details and how to access them on your Sphere account manager. A separate confirmation email will be sent containing your hotel reservation.
Thank you for the opportunity to respond and address your concerns.
Sincerely
**** *.
Consumer Support Team
Initial Complaint
Date:12/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,Im writing in about three concerns. I planned to attend three festivals this year which I was unable to due to a flare of an illness. One of which I was recently admitted for. Thankfully I was able to cancel and get refunds on anything tied to these potential trips but not for the tickets. I hopefully plan on going this year but given my health and the number of appointments, Im unsure how that will go. I was very hopeful that I could attend but my body failed me- I have Chiari and other neurological conditions and sometimes I just have bad times. Unfortunately these last few months have been horrendous in terms of that causing me to miss out on one of my favourite escapes live music. At least I got to make it to one: Bonnaroo and it was absolutely amazing. Thanks for creating such beautiful escapes.Any refunds would be greatly appreciated for what I lost out on. Id request the alternative of putting a credit towards this years festivals but Im not 100% certain on my attendance due to the medical reasons. Lollapalooza: did a layaway program and incurred a fee, never got a ticket. May not have gotten a full refund of fees.Oceans Calling: Got a ticket. Could not attend.Bourbon and beyond: Got a ticket. Could not attend. Any medical proof you need Ill gladly provide as requested to support the reason I couldnt make it. Thanks in advance.
Business Response
Date: 12/11/2024
We're sorry to hear you're unable to attend your events this year. Please reach out to each event directly for more assistance with your requests and include any relevant information including your order number(s) so they may look into your request. Thank you for understanding and we wish you the best of health.
Initial Complaint
Date:11/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attended the National and War on Drugs concert on Sept ******* where I had purchased a VIP ticket. The VIP ticket allowed our group early entry to the venue and the merchandise tables.I was the first ****** in line. I saw the cashier all the way to the left. I made a purchase of one poster. As it was early and I was first in line, the woman said she was having issues with her credit card reader. She asked if I could use ***** pay and I agreed. It took her scanning my phone 4 times for the charge to finally go through. The woman assured me, the charges were not going through. However it appears that they were. I am asking you to please provide a refund to my credit card for the mistake charge of $125.82.I did authorize the other charges by using ApplePay at your facility totaling over $100, but I did not authorize this charge of $125.82.
Business Response
Date: 12/01/2024
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear that you are showing multiple charges for a poster that was purchased at the venue.
Regrettably, these charges were not through Ticketmaster; therefore we are unable to assist with a refund. Please contact the ********** directly for further assistance at *************.
We apologize for the inconvenience.
Sincerely,
******** *.
Consumer Support
Initial Complaint
Date:11/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Front gate tickets sold me Bsame Mucho music festival tickets to take place on 12/21/24 in ***********, **. They waited until under 30 days to inform event has been canceled. They sent a cancellation email 11/25/24. The total I paid was $2585. They havent given a date for refund, they allowed me to make my last payment of $652 on 11/15/24. What about travel accommodations? It was a Christmas gift for my partner now I have nowhere to go and no money. Its unfair they let me make a payment 10 days prior, then they cancel. I emailed them, no response.
Business Response
Date: 12/03/2024
Reviewing your information we see a chargeback has already been filed for this order. Please continue working with your financial institution if you require any further assistance.
Initial Complaint
Date:11/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets to the ********** vs. ***************** game at *************** through Ticketmaster. I made the purchase on October 24, 2024. I received an email confirming my purchase of the tickets and received an order number. I then received several emails indicating that an individual with the email: ********************* was trying to transfer my tickets to a person named *******. I then received a similar email with the same email transferring to someone named **** *********. I received a total of 4 emails and then my tickets were gone. The tickets were stolen from my Ticketmaster account. I did NOT authorize a transfer. The tickets I purchased are not listed for sale at a higher price on Ticketmaster. I then tried to file a complaint with Ticketmaster using the online chat function. I was put on hold indefinitely. I then filed a complaint via email. I did not receive a response. I called today's date and filed a complaint. Complaint # ********. ************ stated their fraud team would review this incident. Due to the fact that my event is not within ************************************************** timeframe that I can expect a response. Ticketmaster could not tell me how my information was compromised. Ticketmaster could not tell me if my credit card was compromised. Ticketmaster could not tell me if my data had been breached. I asked for a response timeframe and was told that it would be sometime before my event. My event is thirty days out. Thirty days is a long wait to find out if my data, credit card, or other data has been breached. $1400.00 is a lot of money to be without and not to have the merchandise I purchased. I am forced to use Ticketmaster due to the monopoly they have on all events. This appears to be an ongoing issue with Ticketmaster and the parent company Live Nation.
Business Response
Date: 11/28/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
you for bringing your concerns to our attention.
I have reviewed this complaint and the related order 2900-0562-3228-7966-1. This matter has been referred to our fraud team for follow-up. Keep an eye on your email for updates. Your tickets should be transferred back to your account linked with the purchase for you to accept prior to the event date. We apologize for the inconvenience. If you have not done so already, make sure to update your password on your personal email as well as your Ticketmaster account.

Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team

Customer Answer
Date: 12/03/2024

Complaint: 22606599

I am rejecting this response because: I received an email on Thanksgiving Day indicating that I would have a resolution within 3 business days. Assuming this business works on Thanksgiving as they sent an email, I have NOT received any form of resolution. I have received several survey emails asking how satisfied I am with Ticketmaster and Live Nation. My response remains the same. I was a victim of $1400 in fraudulent ticket sales and this company has NOT resolved this issue. I do NOT have tickets. I do NOT have a refund. I do NOT know what data was shared or accessed. This company runs a monopoly on tickets to events, consumers are forced to use their services. This company has a duty to protect their consumers information and ensure that fraudulent activity is remedied immediately. That has not been done.
as of today, Really Geezy, appears to have successfully stolen my tickets and I am still out $1400.

Sincerely,

******* **********
Business Response
Date: 12/09/2024
Hello,
We are in receipt of your response regarding the complaint that was submitted to the Better Business Bureau.
We are sorry to hear that our **************** has not been in contact with you regarding order 2900-0562-3228-7966-1.
We have escalated the matter to leadership within our ****************. Someone should be in touch with you soon.
If you haven't already done so, please update your email password (which is where most of these issues originate) as well as your Ticketmaster password. Anyone who can gain access to your email can put your tickets at risk. It is important to select strong passwords that are not used across different accounts.
We apologize for the frustration and inconvenience this has caused.
Sincerely,
******** *.
Consumer Support
Initial Complaint
Date:11/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My family and I are recipients of the latest ***************** breach notification (PLEASE SEE ATTACHED). Having said that, as you can see attached, someone purchased tickets to a show in *********, ** for November 15, 2024. The said purchase was made on October 12, 2024 at 12:25am, without our authorization or knowledge. I respectfully ask that this unauthorized charge and purchase be canceled and funds be refunded to our account associated with this data breach that we are a victim of. Thank you for your time and attention to this matter. LiveNation needs to refund me ASAP or I will have to contact the NY Attorney General and the *** for assistance as I informed Ticketmaster (as you can see below) back on October 14th, 2024 about this matter and Tciketmaster didn't take any action to protect me. Proof attached. I want my $636.05 refunded NOW!Sincerely, ******** Korlou
Business Response
Date: 12/05/2024
Hello,
I am in receipt of your recent complaint submitted to the H3337353635**35313639H. Thank you for bringing your concerns to our attention.
Apologies for any inconvenience you may have experienced. After further review, we have confirmed a dispute has been filed on order #**-24861/NY1. In regards to a refund, you will need to reach out to ******. While the dispute is ongoing, any action on the account will be handled and completed by the financial institution.
Thank you for the opportunity to respond and address your concerns.
Sincerely
**** *.
Consumer Support Team

Customer Answer
Date: 12/05/2024

Complaint: 22605060

I am rejecting this response because its completely unacceptable. YOU need to inform ****** that my disputed charge with them is valid as they ******** is stating that LiveNation needs to initiate the refund. And here I am holding the bag with 2 deep pocketed for profit companies pointing fingers at one another.

Sincerely,

******** Korlou
Business Response
Date: 12/27/2024
Hello,
I am in receipt of your recent complaint submitted to the H3337353635**35313639H. Thank you for bringing your concerns to our attention.
We have issued a full refund to order #**-24861/NY1. Please allow 5-7 business days for the funds to reflect your original method of payment. If you haven't done so already, we need you to immediately update your email password (which is where most of these issues originate) as well as your Ticketmaster password. Anyone who can gain access to your email can put your tickets at risk. It is important to select strong passwords that are not used across different accounts.
Thank you for the opportunity to respond and address your concerns.
Sincerely
**** *.
Consumer Support Team
Customer Answer
Date: 12/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your care and professionalism.

Sincerely,

******** Korlou
Initial Complaint
Date:11/23/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attended a ******************* concert in ****** on August 10th 2024 and I paid for the VIP package. I can attached what the VIP package claimed to include and my experience did not include what they advertised. We did not receive any VIP merch including the laminate and candy that they advertised to enjoy at the show. It was also just poor organization overall so we did not feel VIP to say the least. The man at the door yelled at us when I was asking him which ticket he needed(the VIP or the normal) and he wouldnt answer my question and forced me to the back of the line. There was no special VIP picture area, there was a backdrop that anyone could have access to and it wasnt private and the employees were trying to get everyone to move along instead of be able to take any picture. It also clearly was not just for VIP which is what was expected. The single only thing I did get that was advertised was early access to the soundcheck. Everything else was not provided and I have reached out many times to figure out what is going on. Half the employees there agree with me and think I should get my money back but every time I get pushed up to a manager they just say no and give no other explanation. They just sent me one merch item along with the VIP laminate in the mail over 3 months later but it still is not everything they advertised. I also do not think sending a VIP laminate 3 months after the show is equal compensation at all. They made me sign a form saying if I dont get what is advertised then they will give equal compensation and now they are refusing. I feel robbed because I paid all that extra money and got very little to no benefits and the company is not willing to work with me at all. Getting items such as candy and a VIP badge 3 months after the show is not acceptable especially with very poor communication. They should be able to refund a portion of my bill due to the fact they did not provide what they said they would. I still have not seen the poster at all.
Business Response
Date: 11/25/2024
Hello,
In regards to order 48-15754/NY2, we have processed a refund. You will see the refund of $331.00 back on your card used for purchase in 5-7 business days.
Sincerely,
*******
Consumer Support Team
Customer Answer
Date: 11/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:11/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased three tickets to see Usher on Feb 16 for $1,324.29. Immediately after purchasing I tried to get a refund - I was told I was unable to get a refund. The concert date was in August and during the same week of the concert - the concert was rescheduled to December (I found this out through social media). Unfortunately, between August/September and December 1. I was laid off from work - unable to fund the travel to attend the concert. 2. My mom is on oxygen and her oxygen wouldn't last long to attend the concert. 3. The person for the third ticket is not able to receive the dates off from work with the new dates to attend the concert. I am please requesting a refund for the three tickets. I was told that I had to reach out to the event organizer. This has all been very stressful and draining.
Business Response
Date: 11/24/2024
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear that you missed the deadline for refunds for Usher.
Ticketmaster is contracted to sell tickets on behalf of the event organizers. Regrettably, the event organizer is no longer offering refunds for this event. There was a 30 day refund window, which ended on September 14, 2024. If you are unable to attend the event, we suggest that you post your tickets for resale or transfer them to a friend/family member.
Sincerely,
******** *.
Consumer Support

Customer Answer
Date: 11/24/2024

Complaint: 22594831

I am rejecting this response because:
LiveNation is the event organizer is over refunds. If LiveNation is not the event organizer - they should give me the company and contact details for the event organizer. The price that Ticketmaster is trying to give me money for my tickets that I paid $1300 for is $300 - for three tickets. Please do the right thing and refund me money. I would like to escalate this issue.

Sincerely,

***** ******
Business Response
Date: 12/01/2024
Hello,
We are in receipt of your response regarding the complaint submitted to the Better Business Bureau.
As previously advised, refunds were offered for this event beginning on August 15, 2024 and ending on September 14, 2024. During this 30 day window, refunds could be requested from your Ticketmaster account.
Our records indicate that you contacted our *************************** on Wednesday, November 27, 2024 and were advised of who the event organizer is, along with their contact information.
Additionally, if you choose not to resell your tickets on the Ticketmaster website, you can post them on a third party site, then transfer the tickets to the buyer if they sell.
Sincerely,
******** *.
Consumer Support
Initial Complaint
Date:11/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have sold a ticket on **************** on November 7, 2024.The funds were to be delivered by the business via bank account within 5 business days. Today is November 20, way past the promised date. I expect and want to get my funds as soon as possible as I do not want to take this to legal matter.
Business Response
Date: 11/20/2024
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
you for bringing your concerns to our attention.
I have reviewed this complaint and the related listing P4FFB-932. In order to receive your payout, your taxpayer info must be verified. You can find the form linked in your Ticketmaster account at the top of the Listings page. Once your taxpayer info is verified, your payment will begin processing automatically since you have already verified your checking account.

Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team
Initial Complaint
Date:11/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 13 I bought 2 tickets from *************** paid US$356.6. On November 7 my ticketmaster account was hacked and tickets were stolen from my account. I immediately reported my case to ticketmaster. My gmail account has a different password, two stepverification, and was not hacked. Surprisingly, ticketmaster has a very poor security system. Its system was hacked this year and several accounts werecompromised. In addition, ticketmaster does not have a two step verification system or any other type of security measure and anyone can transfer tickets without my confirmation or permission. Ticketmaster is depository of my tickets and you failed to provide the necessary security measures to keep them safe. I havesent several emails to ticketmaster and called several times and I have not obtained a response yet. This is a very poor customer service. Unacceptable.
Business Response
Date: 11/25/2024
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear of the trouble you experienced with order 52-51936/WDC.
Our records indicate that our Fraud Prevention team was able to recover your tickets and returned them to your account with new barcodes on November 20, 2024.
If you haven't already done so, please update your email password (which is where most of these issues originate) as well as your Ticketmaster password. Anyone who can gain access to your email can put your tickets at risk. It is important to select strong passwords that are not used across different accounts.
We apologize for the frustration and inconvenience this has caused.
Sincerely,
******** *.
Consumer Support

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