Business Profile

Event Ticket Sales

Ticketmaster Corp

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Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

10,726 total complaints in the last 3 years.
3,385 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets on March 23rd, 2025 with ticket insurance as a precaution. My girlfriend recently injured her back and we can no longer make the concert. Ticketmaster promises me I have ticket insurance but the insuramce company states I have no policy.
Business Response
Date: 06/20/2025
Hello Kenji,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 2900-0586-6213-1977-6.
I do apologize about the issue with the insurance policy was not located with Allianz. I reached out to Allianz and they are looking into this issue and will be reaching out to you once they have a resolution for you. Please keep an eye out for either a phone call or email from them about your policy.
Thank you for the opportunity to respond and address your concerns.
Sincerely
Arlene M.
Consumer Support Team
Initial Complaint
Date:06/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May ******* I purchased 2 Concacaf Gold Cup tickets for June 16, 2025 . I got an email stating that my tickets were ready but I had to accept it via *** account. I logged in to my *** account with no tickets available. I call June 9th ***** to ask for an update about my tickets because I still did not get them issued. The costumer service *** said that he was going to "escalate" the situation and guaranteed me I was supposed to get them 48hrs prior event. No calls , no email, no tickets issued. Called day of event (june 16) hours prior of starting. They told me to send a screenshot of *** account to prove no Issuance of tickets. They provided wrong address and again "escalated" the situation. They again guaranteed me They were gonna issue my tickets and was gonna get a call before event. Never received a call. I called and by the time they provided a good address, event had already started. They said no tickets were gonna get issued since event had started. I requested a refund and again they "escalated" the situation. I called today (june18) and they made the excuse that I never created an AXS account and they weren't going to refund . After they reviewed my email all of the sudden they found out I had an AXS account for about a year. Once again they were going to "escalate" the situation. Everytime I requested a supervisor they were never available or didnt 't have one. They never have case number for follow *** nor they keep track of situation they only give first names no employee number.
Business Response
Date: 06/18/2025
Hello Sergio,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 2900-0596-3226-6816-8. Looking over the interactions with our agent and reaching out to the team that handles the delivery of these tickets, we are not able to assist you with a refund on this order.
We do not have any screenshots of the AXS account that would have needed to be created to view and access your tickets for entry to the event. Instructions on how you to access the tickets were sent by email and are found in your Ticketmaster account.
We have also reached out to the seller of the tickets and they have provided proof that they successfully transferred two tickets to your email address. And also proof that the tickets hadn't been accepted by you.
Thank you for the opportunity to respond and address your concerns.
Sincerely
Arlene M.
Consumer Support Team
Initial Complaint
Date:06/18/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction 1/31/25 Event: ****** ******: I'm The Problem Tour I was recently laid off from work and no longer have access to these tickets as they were purchased under my work account. The account is locked and ticket master is telling me my only option is to go from California to ******* to pick the tickets up at will call. Due to having on job, that makes it impossible. My lay off was complete unexpected. I would like a refund of the tickets or the ability to switch them To a show that is closer to California for the same monetary value
Business Response
Date: 06/18/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Apologies for any inconvenience you may have experienced. After further review, we have confirmed your Ticketmaster account is not locked. You can access your tickets using your work email without any issues. If you would like to update your email address, please follow the steps below:
Under 'Email Address' you can change the email address associated within your 'My Account'.
Enter the changes.
Select 'Update Email'.
Ticketmaster is contracted to sell tickets on behalf of the Event Organizers who sets the rules for refunds. Unfortunately, the Event Organizer for this event is not authorizing us to issue refunds. For these reasons we cannot refund your order. However, I see that the options to transfer or sell your tickets are available. If you'd rather do this, select either Transfer Tickets or Sell Tickets from your order and follow the on-screen steps.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Consumer Support Team
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A friend of mine purchases Post ****** tickets and transferred them to me (she went but sat one section over). No where on through the entire sale of the ticket did it mention it was an obstructed view. When we arrived, we were extremely disappointed as a huge screen blocked about 50% of the view. The artist stayed on the protruding portion of the stage which led to us only being able to see him 25% of the show. I reached out to Ticketmaster and was told the original buyer had to reach out with proof that the seats were obstructed. My friend reached out and we were told it is the venues fault and we should have said something while we were there. In addition, she said the tickets were transferred implying that it didnt matter. So not only do their employees not work on the same page, theyre suggesting that my friend is trying to get double the money. I would like a refund for the tickets as we didnt pay for an obstructed view. We would have sat elsewhere if that were the case.
Business Response
Date: 06/18/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint. We understand that you’re looking for a resolution in the form of a refund. Ticketmaster sells tickets on behalf of Event Organizers, who set refund rules. The Event Organizer for this event is not authorizing us to issue refunds. It is possible that you could have been relocated to better seats the night of the event by the box office/venue staff.
Please note that seating maps are representative of a venue’s layout; however, they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats / rows are added, or if seats change as a result of a venue change after purchase.
Please review the Ticketmaster purchase policy linked below:
https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy
Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team

Customer Answer
Date: 06/19/2025

Complaint: 23484763

I am rejecting this response because there was nothing in the ticket email and or the sale of the email that stated it was obstructed. Please let me know the information of the event organizer so I can reach out to them as well.
I am not sure how you expect multiple sections of concert goers to complain and ask for new seats? Where are you going to place hundreds of people if we all do that? Not very logical and poor customer service suggestion.
Sincerely,

Amanda Sykes
Business Response
Date: 06/24/2025
Hello Amanda,
Thank you for bringing your concerns to our attention. I have reviewed this complaint, I do apologize about the issue that occurred at the venue. Regretfully, we cannot assist you with a refund. As refunds are not being offered by the event organizers.
Unfortunately, we cannot provide you with the contact information to the event organizers.
Please note that Ticketmaster only guarantees entry into the event. Any issues that occur at the venue, needs to be brought to the attention of Guest Services so they can try to assist you the day of the event.
Thank you for the opportunity to respond and address your concerns.
Sincerely
Arlene M.
Consumer Support Team
Initial Complaint
Date:06/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Regarding Ticket Exchange and Ticketmasters ****************** A long time ago, I purchased soccer tickets through Ticketmaster at a higher price, accepting the premium cost for limited seat options. Now that the event is not selling well, Ticketmaster has lowered prices and released better seats. I simply want to exchange my tickets for these better seats I do not want a refund of the price difference and am willing to pay any exchange fees. Ticketmaster refuses to allow this because the new tickets are cheaper. Their policy unfairly penalizes loyal early buyers. Additionally, their customer service was disrespectful and unhelpful. I want Ticketmaster to allow a fair exchange, without refunding the difference, and to handle customers respectfully.
Business Response
Date: 06/18/2025
Hello,
I am in receipt of your
recent complaint submitted to the Better Business Bureau. Thank you for
bringing your concerns to our attention.
When you buy tickets on
Ticketmaster, the price you see up front is the price you pay (generally before
taxes) and covers both the face value and required fees. You will still be able
to see a breakdown of your total—so you know where your money is going. The
face value of a ticket—the base price before fees—is determined by the
Event Organizer. They consider various factors such as production costs, venue
size, and interest in the event when setting this price.

For more information on how ticket prices and fees are determined, please visit
the link below:
https://help.ticketmaster.com/hc/en-us/articles/9663528775313-How-are-ticket-prices-and-fees-determined

To request an exchange both the original tickets and new tickets must meet our
exchange requirements. For original tickets, it must meet the following:

Your order/confirmation number is formatted as 12-2345/FLO;
You purchased your tickets directly from Ticketmaster;
You didn’t receive your tickets through Ticket Transfer, resale, or from a
third-party site; and
Your order doesn’t contain VIP tickets or additional non-refundable items such
as merchandise.

The new tickets must meet the following:

New tickets must be of equal or greater price than your current tickets.
They must be for the same event, venue and date.
New tickets must be indicated by a blue dot on the seat map. Pink dots indicate
Fan-to-Fan Resale tickets, which can’t be purchased via an exchange.

Your new tickets were of lesser value thus not meeting the exchange
requirements. If you would like to proceed with an exchange, please ensure all
requirements are met and contact Customer Service directly.
Thank you for the
opportunity to respond and address your concerns.
Sincerely,

Consumer Support Team
Customer Answer
Date: 06/18/2025

Complaint: 23484661

I am rejecting this response because:
I purchased my ticket on the very first day sales opened to the public. I fully understood that prices could change over time. However, the issue now is that all tickets currently available — including seats in much better locations — cost less than what I paid. Despite this, I am not allowed to exchange my ticket because it is priced higher than any available option, even though I am explicitly waiving any refund of the difference and am willing to pay any applicable exchange fee.
Additionally, I have called Ticketmaster’s customer service twice. Both times, the service was terrible. When I asked to speak with a supervisor, the agent hung up on me. I called again to request information on how to file a customer service complaint and was hung up on again. This is completely unacceptable treatment.
I am now being unfairly penalized for purchasing early and cannot exercise my right to request a simple exchange. Exchanges are possible — I do not want my money back, I just want to exchange my ticket and am willing to pay any fees required.

Sincerely,

Alexandre Soncini
Business Response
Date: 06/24/2025
Hello Alexandre,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 54-16436/NY1. Regretfully, we cannot assist with exchanges for other tickets of lesser value. Even if you advise us that you do not a refund on the price difference of tickets you would exchange to.
Please note that we can only assist with an exchange for other tickets of equal or greater value, of the tickets you have.
I do apologize about the issue with our customer service agents being rude and disconnecting the calls. I will offer you courtesy refund on the service fees of $62.20 on your order. You will see that on the credit card used for the purchase in 5-7 business days.
Thank you for the opportunity to respond and address your concerns.
Sincerely
Arlene M.
Consumer Support Team
Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23484661, and find that this resolution is satisfactory to me.

Sincerely,

Alexandre Soncini
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a mistake purchasing tickets, had to wait until 9AM to speak to ***** only to find out 1. Its no refunds because the organizer said so. 2. I was told its on the site but it isnt. 3. Second ***** advised they cant disclose why & that they cannot walk me through anything because its against your policy. 1st call recorder & second was transcribed by me.
Business Response
Date: 06/18/2025
Hi *****,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
I apologize for the frustrations you experienced when purchasing tickets.
I so show that order 31-40983/ATL was canceled today. You should see the refund of $261.36 within 5-7 business days to the method of payment you used when purchasing.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******* K
Consumer Support Team

Customer Answer
Date: 06/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******* Nd
Initial Complaint
Date:06/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For months now I keep getting an error U103 when I try to buy tickets through Ticketmaster. I have tried several times to reach out to support but they have been zero help, wether giving generic advice that does nothing, or flat out not answering the phone (and once just sending me straight to the customer satisfaction survey). This has caused me to miss out on tickets for shows that sell out fast and lots of wasted time.
Business Response
Date: 06/18/2025
Hello Robert,
Thank you for bringing your concerns to our attention. I have reviewed this complaint about not being able to successfully purchase tickets due to the U103 and U533 codes. Please contact our fraud team at the following phone number, so they can better assist you with your issue.
888-731-4111
Thank you for the opportunity to respond and address your concerns.
Sincerely
Arlene M.
Consumer Support Team
Customer Answer
Date: 06/19/2025

Complaint: 23484289

I am rejecting this response because: As stated in the initial complaint, I have tried several times to contact support, both general support and the number you listed (which is the number attached to the error). If it was as simple as that, I would not have to have submitted a complaint here.

Sincerely,

Robert Gifford
Business Response
Date: 06/25/2025
Hello Robert,
Thank you for bringing your concerns to our attention. I do apologize that you were not satisfied with the response to your complaint. I do apologize with the issue with the error code you are receiving.
Our fraud team advised me the will be getting in touch with you, and will be helping you further with the issue.
Thank you for the opportunity to respond and address your concerns.
Sincerely
Arlene M.
Consumer Support Team
Initial Complaint
Date:06/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date: October 24th, 2024 I bought two tickets for the *******: Las Mujeres Ya no Lloran Tour to happen on June 13th, 2025 in the City of ***********, **. The concert was canceled 30 minutes before the announced showtime and an official statement from Ticketmaster only arrived 30 minutes AFTER the announced showtime. Ticketmaster is refusing to issue a refund because it states that the concert is being rescheduled. It has been 5 days and there is no word from the artist or Ticketmaster with a new date for the concert. At this point, I don't wish to attend this concert anymore, it has been a very bad experience and the lack of consideration from both the artist and the organizer has been appalling. In their so called "refund policy" they want the customer to wait for the concert to be rescheduled or 60 days, whichever happens first. This is an abusive practice, especially because of the cancellation short notice, since I had already incurred in other expenses such as transportation and lodging in order to attend the concert. I am demanding an immediate refund and have contacted them in two different occasions and have not yet received a reply.
Business Response
Date: 06/18/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and the related order 53-42273/DL2. As a courtesy, since this event was postponed, we have canceled and refunded your order in full and you should receive the refund of $1,509.14 back on your card used for purchase within 5-7 business days.

Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team
Initial Complaint
Date:06/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/23/25 via Ticketmasters website I was issued the wrong tickets for the *** ******* event . There was either a website glitch, computer glitch or error on Ticketmasters end since I authorized purchase of 4 *** ******* event tickets for October 21, 2025 at the ************* in ************. & was emailed confirmation of 4 tickets to the *** ******* event on October 2, 2025 at ******* in ************, ************. I contacted Ticketmaster immediately on 5/23/25 to inform them of this error via chatting on their website & speaking directly to a representative to request an exchange of tickets, credit to be applied to correct *** ******* event on October. 21st, or refund if this wasnt possible. I was informed that the only option available to me was to resell the incorrect tickets. I therefore made a purchase of $2,201.80 for 4 tickets to the correct event ************* ( a credit of $1551.00 could have easily been applied to this purchase) I requested to be contacted via email to try to resolve the issue & obtain a refund since I was now being charged for 4 tickets I didnt order. I made a 2nd attempt to obtain a refund on 5/24/25 via chat on their website & was once again informed that my only option was to resell the incorrectly issued tickets. When they finally contacted me via email they reconfirmed this. I informed them that I shouldnt have the burden or risk of attempting to resell 4 tickets that were issued to me in error & that I would now have to file a dispute with my ******************* for the incorrectly issued tickets to the *** ******* event on Oct.2, 2025 in the amount of $1551.00. Unacceptable business practice & horrible customer service. I filed the dispute on 5/27/2025.
Business Response
Date: 06/20/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and the related order 65-45728/PHI. Our records show that a dispute was opened with your credit card and as a result this order has been canceled and refunded via that dispute process. The refund of $1,551.00 will be processed back to the card used for purchase within 5-7 business days or so.

Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team

Customer Answer
Date: 06/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23483022, and find that this resolution is satisfactory to me.

Sincerely,

Denise Castel De Oro- Najera
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need help with a Ticketmaster issue. I sold concert tickets back to them, with the payout promised within 7 days post-event. That deadline has passed, and I haven't received anything. They're saying my account needs verification, but I already verified my bank info twice a few months ago with those small deposits.
Business Response
Date: 06/18/2025
Hi Camryn,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
I apologize for the frustrations you have encountered with the payout for the tickets you sold.
I do show that everything is verified and your payment is on its way to the account ending in 8037. You should see the payment within a couple of business days.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******* K
Consumer Support Team

Customer Answer
Date: 06/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Camryn ******

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