Business Profile

Event Ticket Sales

Ticketmaster Corp

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

10,731 total complaints in the last 3 years.
3,395 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Regarding Ticket Exchange and Ticketmasters ****************** A long time ago, I purchased soccer tickets through Ticketmaster at a higher price, accepting the premium cost for limited seat options. Now that the event is not selling well, Ticketmaster has lowered prices and released better seats. I simply want to exchange my tickets for these better seats I do not want a refund of the price difference and am willing to pay any exchange fees. Ticketmaster refuses to allow this because the new tickets are cheaper. Their policy unfairly penalizes loyal early buyers. Additionally, their customer service was disrespectful and unhelpful. I want Ticketmaster to allow a fair exchange, without refunding the difference, and to handle customers respectfully.
Business Response
Date: 06/18/2025
Hello,
I am in receipt of your
recent complaint submitted to the Better Business Bureau. Thank you for
bringing your concerns to our attention.
When you buy tickets on
Ticketmaster, the price you see up front is the price you pay (generally before
taxes) and covers both the face value and required fees. You will still be able
to see a breakdown of your total—so you know where your money is going. The
face value of a ticket—the base price before fees—is determined by the
Event Organizer. They consider various factors such as production costs, venue
size, and interest in the event when setting this price.

For more information on how ticket prices and fees are determined, please visit
the link below:
https://help.ticketmaster.com/hc/en-us/articles/9663528775313-How-are-ticket-prices-and-fees-determined

To request an exchange both the original tickets and new tickets must meet our
exchange requirements. For original tickets, it must meet the following:

Your order/confirmation number is formatted as 12-2345/FLO;
You purchased your tickets directly from Ticketmaster;
You didn’t receive your tickets through Ticket Transfer, resale, or from a
third-party site; and
Your order doesn’t contain VIP tickets or additional non-refundable items such
as merchandise.

The new tickets must meet the following:

New tickets must be of equal or greater price than your current tickets.
They must be for the same event, venue and date.
New tickets must be indicated by a blue dot on the seat map. Pink dots indicate
Fan-to-Fan Resale tickets, which can’t be purchased via an exchange.

Your new tickets were of lesser value thus not meeting the exchange
requirements. If you would like to proceed with an exchange, please ensure all
requirements are met and contact Customer Service directly.
Thank you for the
opportunity to respond and address your concerns.
Sincerely,

Consumer Support Team
Customer Answer
Date: 06/18/2025

Complaint: 23484661

I am rejecting this response because:
I purchased my ticket on the very first day sales opened to the public. I fully understood that prices could change over time. However, the issue now is that all tickets currently available — including seats in much better locations — cost less than what I paid. Despite this, I am not allowed to exchange my ticket because it is priced higher than any available option, even though I am explicitly waiving any refund of the difference and am willing to pay any applicable exchange fee.
Additionally, I have called Ticketmaster’s customer service twice. Both times, the service was terrible. When I asked to speak with a supervisor, the agent hung up on me. I called again to request information on how to file a customer service complaint and was hung up on again. This is completely unacceptable treatment.
I am now being unfairly penalized for purchasing early and cannot exercise my right to request a simple exchange. Exchanges are possible — I do not want my money back, I just want to exchange my ticket and am willing to pay any fees required.

Sincerely,

Alexandre Soncini
Business Response
Date: 06/24/2025
Hello Alexandre,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 54-16436/NY1. Regretfully, we cannot assist with exchanges for other tickets of lesser value. Even if you advise us that you do not a refund on the price difference of tickets you would exchange to.
Please note that we can only assist with an exchange for other tickets of equal or greater value, of the tickets you have.
I do apologize about the issue with our customer service agents being rude and disconnecting the calls. I will offer you courtesy refund on the service fees of $62.20 on your order. You will see that on the credit card used for the purchase in 5-7 business days.
Thank you for the opportunity to respond and address your concerns.
Sincerely
Arlene M.
Consumer Support Team
Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23484661, and find that this resolution is satisfactory to me.

Sincerely,

Alexandre Soncini
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a mistake purchasing tickets, had to wait until 9AM to speak to ***** only to find out 1. Its no refunds because the organizer said so. 2. I was told its on the site but it isnt. 3. Second ***** advised they cant disclose why & that they cannot walk me through anything because its against your policy. 1st call recorder & second was transcribed by me.
Business Response
Date: 06/18/2025
Hi *****,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
I apologize for the frustrations you experienced when purchasing tickets.
I so show that order 31-40983/ATL was canceled today. You should see the refund of $261.36 within 5-7 business days to the method of payment you used when purchasing.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******* K
Consumer Support Team

Customer Answer
Date: 06/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******* Nd
Initial Complaint
Date:06/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For months now I keep getting an error U103 when I try to buy tickets through Ticketmaster. I have tried several times to reach out to support but they have been zero help, wether giving generic advice that does nothing, or flat out not answering the phone (and once just sending me straight to the customer satisfaction survey). This has caused me to miss out on tickets for shows that sell out fast and lots of wasted time.
Business Response
Date: 06/18/2025
Hello Robert,
Thank you for bringing your concerns to our attention. I have reviewed this complaint about not being able to successfully purchase tickets due to the U103 and U533 codes. Please contact our fraud team at the following phone number, so they can better assist you with your issue.
888-731-4111
Thank you for the opportunity to respond and address your concerns.
Sincerely
Arlene M.
Consumer Support Team
Customer Answer
Date: 06/19/2025

Complaint: 23484289

I am rejecting this response because: As stated in the initial complaint, I have tried several times to contact support, both general support and the number you listed (which is the number attached to the error). If it was as simple as that, I would not have to have submitted a complaint here.

Sincerely,

Robert Gifford
Business Response
Date: 06/25/2025
Hello Robert,
Thank you for bringing your concerns to our attention. I do apologize that you were not satisfied with the response to your complaint. I do apologize with the issue with the error code you are receiving.
Our fraud team advised me the will be getting in touch with you, and will be helping you further with the issue.
Thank you for the opportunity to respond and address your concerns.
Sincerely
Arlene M.
Consumer Support Team
Initial Complaint
Date:06/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date: October 24th, 2024 I bought two tickets for the *******: Las Mujeres Ya no Lloran Tour to happen on June 13th, 2025 in the City of ***********, **. The concert was canceled 30 minutes before the announced showtime and an official statement from Ticketmaster only arrived 30 minutes AFTER the announced showtime. Ticketmaster is refusing to issue a refund because it states that the concert is being rescheduled. It has been 5 days and there is no word from the artist or Ticketmaster with a new date for the concert. At this point, I don't wish to attend this concert anymore, it has been a very bad experience and the lack of consideration from both the artist and the organizer has been appalling. In their so called "refund policy" they want the customer to wait for the concert to be rescheduled or 60 days, whichever happens first. This is an abusive practice, especially because of the cancellation short notice, since I had already incurred in other expenses such as transportation and lodging in order to attend the concert. I am demanding an immediate refund and have contacted them in two different occasions and have not yet received a reply.
Business Response
Date: 06/18/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and the related order 53-42273/DL2. As a courtesy, since this event was postponed, we have canceled and refunded your order in full and you should receive the refund of $1,509.14 back on your card used for purchase within 5-7 business days.

Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team
Initial Complaint
Date:06/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/23/25 via Ticketmasters website I was issued the wrong tickets for the *** ******* event . There was either a website glitch, computer glitch or error on Ticketmasters end since I authorized purchase of 4 *** ******* event tickets for October 21, 2025 at the ************* in ************. & was emailed confirmation of 4 tickets to the *** ******* event on October 2, 2025 at ******* in ************, ************. I contacted Ticketmaster immediately on 5/23/25 to inform them of this error via chatting on their website & speaking directly to a representative to request an exchange of tickets, credit to be applied to correct *** ******* event on October. 21st, or refund if this wasnt possible. I was informed that the only option available to me was to resell the incorrect tickets. I therefore made a purchase of $2,201.80 for 4 tickets to the correct event ************* ( a credit of $1551.00 could have easily been applied to this purchase) I requested to be contacted via email to try to resolve the issue & obtain a refund since I was now being charged for 4 tickets I didnt order. I made a 2nd attempt to obtain a refund on 5/24/25 via chat on their website & was once again informed that my only option was to resell the incorrectly issued tickets. When they finally contacted me via email they reconfirmed this. I informed them that I shouldnt have the burden or risk of attempting to resell 4 tickets that were issued to me in error & that I would now have to file a dispute with my ******************* for the incorrectly issued tickets to the *** ******* event on Oct.2, 2025 in the amount of $1551.00. Unacceptable business practice & horrible customer service. I filed the dispute on 5/27/2025.
Business Response
Date: 06/20/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and the related order 65-45728/PHI. Our records show that a dispute was opened with your credit card and as a result this order has been canceled and refunded via that dispute process. The refund of $1,551.00 will be processed back to the card used for purchase within 5-7 business days or so.

Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team

Customer Answer
Date: 06/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23483022, and find that this resolution is satisfactory to me.

Sincerely,

Denise Castel De Oro- Najera
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need help with a Ticketmaster issue. I sold concert tickets back to them, with the payout promised within 7 days post-event. That deadline has passed, and I haven't received anything. They're saying my account needs verification, but I already verified my bank info twice a few months ago with those small deposits.
Business Response
Date: 06/18/2025
Hi Camryn,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.
I apologize for the frustrations you have encountered with the payout for the tickets you sold.
I do show that everything is verified and your payment is on its way to the account ending in 8037. You should see the payment within a couple of business days.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******* K
Consumer Support Team

Customer Answer
Date: 06/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Camryn ******
Initial Complaint
Date:06/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I bought two tickets on 12/17/24 to the M05: Botafogo v. ******************* for an event held on 6/15/25. On 6/2/25, I used the TicketMaster mobile app to transfer the tickets to ********************* However, the recipient of the tickets received an error when trying to accept the tickets via the TicketMaster Mobile App. In addition, the tickets no longer appeared on my account to cancel the transfer. I could not cancel the transfer and the recipient could not accept the tickets. I contacted TicketMaster by phone and email and completed the steps indicated verbally and in writing (logging out/in, using a browser on a mobile phone and laptop, re-downloading app) to try to resolve the issue. The recipient email was correct since he did receive the initial email to accept tickets but when the recipient tried to accept a message appears saying "Transfer unavailable". Email correspondents is attached. Due to this TicketMaster issue, I was not able to use the tickets or transfer them. They were lost and I requested a refund. The TicketMaster *********** representative denied my request stating vendor policies. However, this issue is clearly mistake with their service. My original order number is 55-30677/SEA
Business Response
Date: 06/18/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and the related order 55-30677/SEA. Unfortunately, since this event has already taken place and our records show that your tickets were scanned into the event, we are unable to assist with a courtesy refund in this case.
Per our purchase policy, All sales are final and refunds are only allowed in limited circumstances. Before purchasing tickets, carefully review your event and seat selection.
Please review the Ticketmaster purchase policy linked below:
https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy

Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team
Initial Complaint
Date:06/17/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Ticketmaster due to deceptive and unfair dynamic pricing practices.I purchased tickets for the Beyonc Cowboy ****** Tour on February 11, 2025 through Ticketmaster. When I began the purchase process, the ticket price was listed at $500, but by the time I reached checkout, the final price had increased to $799.34.This sudden and substantial increase was labeled as part of Platinum Pricing or dynamic pricing, but there was no clear warning or explanation provided prior to initiating the checkout. I was given no opportunity to understand or avoid the price surge only a sense of urgency that compelled me to complete the purchase before prices rose again or tickets were lost.Since purchasing, Ive discovered that better seats closer to the stage are now available on Ticketmaster for over $200 less than what I paid. This only adds to the sense that the pricing was arbitrary and manipulative.I believe this pricing model is misleading and exploits consumers in high-demand situations. Ticketmasters lack of pricing transparency and sudden cost escalation creates an unfair buying environment.I respectfully request that Ticketmaster either:Move me to the better, lower-priced seat, or Refund the difference between what I paid and the current lower price for the better seat.Thank you
Business Response
Date: 06/17/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Unfortunately, we are unable to offer courtesy refunds. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy and Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following: “We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.”
Please refer to our purchase policy, linked below, for additional information:
https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Consumer Support Team
Customer Answer
Date: 06/17/2025

Complaint: 23480365

I am rejecting this response because:
I understand that Ticketmaster does not typically issue refunds when ticket prices fluctuate. However, this situation is not simply a matter of post-purchase discounts. My concern specifically relates to the lack of transparency surrounding dynamic pricing, which resulted in me paying $799.34 for a seat that is now objectively worse than others currently being sold for significantly less.

Since my purchase, I have found that a better seat — FLR-M, Row 7, Seat 6 — is now listed on Ticketmaster for $599.92, which is $199.42 less than what I paid. I am requesting to be moved to that seat as a reasonable and fair resolution. This is not a request for a courtesy refund but a good-faith attempt to correct what I believe to be an inequitable and misleading sales experience.

The fact that superior seats are now available for significantly less than what I paid for an inferior one highlights the inconsistent value and lack of price transparency within Ticketmaster’s dynamic pricing system. While I acknowledge your reference to the Purchase Policy, it does not address the issue of consumer harm caused by unpredictable and poorly communicated price changes.

I respectfully request that Ticketmaster :

Move me to FLR-M, Row 7, Seat 6 (currently listed at $599.92),

I purchased my ticket in good faith and am simply asking for a resolution that reflects the value of the ticket and the current market.

Sincerely,

Sabby James
Business Response
Date: 06/23/2025
Hello,
We are in receipt of your response regarding the complaint that was submitted to the Better Business Bureau.
We are sorry, but as previously advised, Ticketmaster sells tickets on behalf of Event Organizers, which means we do not set the ticket prices or determine seating locations.
Exchanges can be processed for your event but all exchanges must be for equal or greater value than your current tickets. Please see the link below regarding exchanges:
https://help.ticketmaster.com/hc/en-us/articles/9640332138001-Can-I-exchange-or-upgrade-my-tickets
Sincerely,
Meredith M.
Consumer Support
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to exchange my tickets for a different day. I have been on the phone for over an hour and spoken with 6 people, everyone keeps transferring me and no one is helping me. I requested to speak with a supervisor twice to which I was told no. ******** play August 16, 2025
Business Response
Date: 06/17/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Apologies for any inconvenience caused. We have reviewed your order, RXP7368N. The Event Organizer isn't allowing upgrades or exchanges for your order. If you’d like to give your tickets to a friend instead, follow these steps:

On Ticketmaster.com, view your tickets and hit ctl+p (not the app).
Choose print as pdf.
Forward the pdf file to the recipient.

Add-ons or ticket insurance will not apply to a ticket sent with this method.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Consumer Support Team
Customer Answer
Date: 06/17/2025

Complaint: 23479395

I am rejecting this response because: this does not address the multiple phone calls, transfers and inaccurate information provided by their customer service representatives.

Sincerely,

Nicole Brown
Business Response
Date: 06/23/2025
Hello Nicole,
Thank you for bringing your concerns to our attention. I do apologize that you were not satisfied with the response to your complaint. I do apologize about the inaccurate information provided by our customer service agents.
Exchanges are not available for the type of tickets you purchased. There is an exception for exchange requests, the following exception is if you purchased the wrong date to the event and contacted Ticketmaster the day of the purchase.
Thank you for the opportunity to respond and address your concerns.
Sincerely
Arlene M.
Consumer Support Team
Initial Complaint
Date:06/16/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My identity was stolen on 6/9/25. My cell phone of ************ and my email were stolen as well. They were able to access all of my personal information including my email account. My ******************** account was hacked of *********************** They were able to gain access to tickets on purchased in January 2025 to **** ***** for 8/9/25. I have contacted them numerous times since they hacked my account on 6/12/25 with no help. I have documentation from emails I received that can be provided. I would like my ticketmaster account closed and I want my tickets that I purchased .
Business Response
Date: 06/17/2025
Hello,

We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear of the issues you have experienced with your Ticketmaster account.
Our records indicate that your information associated with your account has been corrected and your tickets are once again available in your account.
If you haven't already done so, please update your email password (which is where most of these issues originate) as well as your Ticketmaster password. Anyone who can gain access to your email can put your tickets at risk. It is important to select strong passwords that are not used across different accounts. This will help keep your tickets safe.
Sincerely,
******** *.
Consumer Support

Customer Answer
Date: 06/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

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