Business Profile

Event Ticket Sales

Ticketmaster Corp

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Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

10,750 total complaints in the last 3 years.
3,378 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/27/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Number: #**-12309/PHI Event: G-Dragon 2025 Tour August 23, 2025 Seats: Section 134, Row 1, Seats 56 Amount Paid: $528.65 per ticket Actual Value: $247 per ticket Proof Attached: Screenshot of comparable seat priced at $247 Total paid: $1,057.30 Actual market value: $494.00 ($247 x 2)Requested refund: $563.30
Business Response
Date: 06/27/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and the related order 74-12309/PHI. Unfortunately, we are unable to assist with a courtesy refund in this case. The purchase total was agreed upon multiple times prior to completing the purchase. Per our purchase policy, all sales are final and refunds are only allowed in limited circumstances. Before purchasing tickets, carefully review your event and seat selection. We may occasionally offer tickets at a discount after the original on-sale date, and will not refund the difference between the original price and the sale price. We sell tickets on behalf of Event Organizers, which means we do not set the ticket prices or determine seating locations. Event Organizers typically set the face price of their tickets.
Please review the Ticketmaster purchase policy, which terms you agreed to upon completing this purchase, linked below:
**************************************************************************************

Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team
Initial Complaint
Date:06/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ticketmaster facilitated the sale of heavily marked-up resale tickets for G-DRAGONs North America tour. These tickets were listed on their own platform at inflated prices significantly above face value, with no clear disclosure or opportunity for consumers to purchase at fair market rates.Desired Outcome:I am seeking a full refund for the tickets I purchased, and request Ticketmaster take accountability for enabling anti-consumer resale practices.
Business Response
Date: 06/27/2025
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Unfortunately, we are unable to offer courtesy refunds. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy & Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following: We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.
Please refer to our purchase policy, linked below, for additional information:
****************************************** n-us/articles/10465798887953-Purchase-Policy
Sincerely,
******** *.
Consumer Support
Initial Complaint
Date:06/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 25, 2025, I purchased two concert tickets through Ticketmaster for the August 22 show. The total was $1,401.26 for two Official Platinum ********** access the presale, I followed the organizers instructions: purchased a $22 fan membership and completed a survey. Ticketmaster and the event organizer both promoted August 22 as the only show date. My friend and I prepared carefully for the presale and rushed to buy tickets under that assumption.However, Ticketmaster mixed overpriced Official Platinum tickets with regular fan club presale tickets, making it very easy to accidentally purchase marked-up tickets. The tickets I bought were more than triple the standard price.Less than 15 minutes after our purchase, the organizer suddenly announced a second show on August 23. That show had better seats available at a much lower price, around $400 total for two tickets. We were shocked and felt misled.We immediately contacted Ticketmaster support to explain the situation and request a refund or at least account credit. **************** was dismissive, repeated standard policies, and refused to help. Phone support disconnected before reaching a human agent, and live chat responses were robotic and ************ the time of our purchase, we were led to believe it was the only opportunity to see the artist. We acted quickly and paid a much higher price under false urgency. Now, the same tickets are worth far less and cannot be resold easily.We believe Ticketmaster and the event organizer created a false sense of scarcity to drive high-priced sales, then added a second date without warning. This is misleading, unfair, and a poor business practice.I am requesting a full refund of $1,401.26 due to the deceptive marketing and unreasonable handling of this situation. We did everything according to the rules and acted in good faith. I believe we are entitled to a refund or, at minimum, store credit.Thank you for your assistance.
Business Response
Date: 06/26/2025
Hello Boyang,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 73-55716/PHI. I do apologize you feel misled. However, new dates for shows can be added or removed, this is not something that Ticketmaster has control of. The event organizers advise us about dates, ticket prices, delivery methods to have available for events. Looking over your order I do see that you were assisted by an agent with our Service Resolutions Team with a courtesy refund.
Thank you for the opportunity to respond and address your concerns.
Sincerely
****** *.
Consumer Support Team
Initial Complaint
Date:06/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint regarding tickets I purchased through Ticketmaster for the Post ************** Roll concert at ************* at ********* on June 15, 2025.The seats I purchased were located in the front row and were sold without any indication of obstruction. However, upon arriving at the venue, I found that the seats had a significantly obstructed view due to stage structures and equipment. There was no disclaimer or warning such as obstructed view or limited view at the time of purchase.When I brought this issue to ************** at *************, I was treated rudely and made to feel like a nuisance for raising the concern. I was then offered alternate seating 28 rows further back, which was a major downgrade from my original purchase and not an acceptable resolution.I submitted a formal complaint through Ticketmaster's customer support portal shortly after the event, including my order number and a request for a partial refund or credit. I receive an initial response that they would not entertain a refund so I contacted them again did not receive a response until I noted I would be filing a complaint wit the Better Business Bureau, however they still denied my request for a partial refund (50%). This experience represents a failure of service and transparency. I am requesting a partial refund or credit for the misrepresented seats and poor handling of the issue by event staff. I have documented the details and am happy to provide photos or supporting evidence.
Business Response
Date: 06/26/2025
Hello Roman,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 40-34763/MTN. I do apologize about the issue with the view from your seats and the experience. A one time courtesy refund of the service fees was issued back to the ****** account used to make the purchase for the amount of $108.40.
Please note that refunds were not available for this event.
Thank you for the opportunity to respond and address your concerns.
Sincerely
****** *.
Consumer Support Team
Initial Complaint
Date:06/26/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ticketmaster has extreme unethical practices and the customer service is extremely poor. I went to purchase a set of tickets on presale and upon checkout my package changed along with the seating arrangements. I immediately (within 10 minutes) called to inform them. I actually wanted the HIGHEST ticket option but they refused to upgrade my ticket or cancel the current tickets so that I may order the correct ones. I was informed to wait until it goes on sell to the general public, however, we all know that this will cause in increase grandly to the ticket purchases as they will be reseller prices. Ticketmaster thrives off of hidden fees and inflation. I am extremely disappointed in the technical process as well as the lack of customer service.
Business Response
Date: 06/26/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
After further review, I have confirmed you have purchased VIP tickets. Unfortunately, we are unable to process an exchange within the same order for VIP tickets. New tickets/packages must be purchased online with confirmation from an agent. If the new tickets are of equal or greater value, then we would process a refund on the original order. Apologies for any inconvenience this may have caused.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Consumer Support Team
Customer Answer
Date: 06/26/2025

Complaint: 23522564

I am rejecting this response because: it’s unfortunate that I had to take such extreme measures to get a response and some true assistance. I have been waiting for a call back/reply since 10:30AM. At 4:57PM I received an email that I can exchange the tickets, however, the Meet and Greet VIP tickets that I was expecting to purchase are no longer available. The platform should not be allowed to just change tickets/packages during the process of checking out especially when tickets and purchases are nonrefundable. No way that I started at Row G, to J, and landed with M. I did NOT select those seats and they were instead a suggested alternative with VIP tagged on. The titles are very misleading especially when you create a sense of urgency by only allowing a 5 minute hold on seats.

Sincerely,

Juliette Pridgen
Business Response
Date: 06/28/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
When purchasing tickets, you are provided with the seat details both when selecting tickets as well as when checking out. If the tickets selected were not to your liking, you can release the tickets and purchase your preferred seats.
We can still assist with an exchange if you wish. However, they still must meet the exchange requirements. Please note, tickets are on a first-come first served basis. If the desired tickets are no longer there, we can review alternate options. Apologies for any inconvenience caused.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Consumer Support Team
Customer Answer
Date: 06/30/2025

Complaint: 23522564

I am rejecting this response because:

As previously mentioned, this was time sensitive. You only allow a certain amount of time to checkout one seats are in the cart. In my anticipation and FIRST review of the seats selected I proceeded, at which points an alternative option was given because my seals were no longer available. The titles of the packages being so closely related (VIP MONICA) leaves room for error.
the package is no longer available nor is it available for add on.

Sincerely,

Juliette Pridgen
Initial Complaint
Date:06/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ticketmaster suspended my account and accused me of being/using bots to buy tickets. They never asked me about any of it or notified me. They just shut me down. Then when I called they said I was suspended and didn't even have a conversation about it. Ticketmaster has a monopoly on tickets and is using that monopoly to make baseless accusations about me which are forcing me to miss events that I paid for.
Business Response
Date: 06/26/2025
Hello,

I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I reviewed your account linked with email, *****************************, and confirmed it is active. You should have access to your account and the tickets for your upcoming shows, we also verified tickets on your passed events were successfully used.
Thank you for the opportunity to respond and address your concerns.
Sincerely
******** *.
Consumer Support Team
Initial Complaint
Date:06/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Ticketmaster regarding a misleading ticketing experience for the G-Dragon concert on August 22. As a fan, I participated in the official fan club presale, which required completing a survey in advance to receive a presale code. Throughout the entire promotional period, only one show was officially announcedon August 22. Based on that understanding, I logged into Ticketmaster early and waited in a long queue during the presale. When I was finally allowed in, many tickets were already sold out.Worried about missing what I believed to be the only show, I ended up purchasing a ticket for over $300, even though the seat was not ideal. I made this purchase under pressure, genuinely thinking it was my only chance to see the artist live.However, shortly after my purchase, Ticketmaster announced a second show on August 23, which is on a Saturday, a much more convenient day for most fans. In addition to the better timing, tickets for the second show had wider seat availability and lower price options. This has left meand likely many other fansfeeling misled and frustrated. It appears that the second show was not added due to overwhelming demand or a sold-out show, but rather had been planned all along and withheld from the initial *************** ticket is non-refundable. I now hold a more expensive ticket for a less convenient day, while better options became available almost immediately after. Its heartbreaking to think that other fans also made rushed, costly decisions based on incomplete or misleading information. This situation is deeply unfair and has caused unnecessary financial distress.Given all of this, I am respectfully requesting a full refund for my ticket purchase. I believe I was not provided fair or transparent information at the time of purchase, and I hope Ticketmaster will take responsibility for the way this sale was ********** account email is ******************** Order number is 73-52737/PHI
Business Response
Date: 06/26/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and the related order 73-52737/PHI. Unfortunately, we are unable to offer a courtesy refund in this case. We do not control pricing or whether or not additional tour dates are added or not. The price was agreed upon multiple times prior to completing the purchase.
Per our purchase policy, all sales are final and refunds are only allowed in limited circumstances, as explained in this section and the Canceled, Postponed, Rescheduled and Moved Events section above. Before purchasing tickets, carefully review your event and seat selection. We may occasionally offer tickets at a discount after the original on-sale date, and will not refund the difference between the original price and the sale price. We sell tickets on behalf of Event Organizers, which means we do not set the ticket prices or determine seating locations. Event Organizers typically set the face price of their tickets.
Please review the Ticketmaster Purchase Policy linked below:
**************************************************************************************

Thank you for the opportunity to respond and address your concerns.
Sincerely
Aran J.
Consumer Support Team

Customer Answer
Date: 06/26/2025

Complaint: 23521633

Thank you for the response, but I must respectfully express my disappointment with how this matter was handled.

This is not a simple pricing issue or a case of buyers remorse. My complaint concerns misleading practices during the presale process, where Ticketmaster only presented one show and created a false sense of scarcity. This led many fans, including myself, to purchase high-priced, non-refundable tickets under pressure. The sudden announcement of a second showwith better timing and lower pricingclearly suggests that the additional date was pre-planned but intentionally withheld. That is not a pricing decision; it is a failure in transparent communication.

Ticketmasters repeated deflection of responsibility, citing event organizers and policy, fails to address the core issue: consumers made financial decisions under misrepresented conditions.

I have exhausted all internal avenues, including an escalation through Ticketmasters own customer support system, which also denied any resolution. If I do not receive a fair and transparent resolution to this issue, I intend to share my experience publicly and actively seek other consumers who have faced similar treatment, with the goal of pursuing a collective action to protect consumer rights.

This issue deserves serious attention, not just a policy-based dismissal. I strongly urge Ticketmaster to re-evaluate this matter with integrity and accountability.

Sincerely,

Hanxiao *****
Business Response
Date: 06/28/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Unfortunately, we are unable to offer courtesy refunds. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy and Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following: We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.
Furthermore, shows added to the tour are determined by the Event Organizers. They also determine when they will be released for purchasing. Apologies for any inconvenience caused.
Please refer to our purchase policy, linked below, for additional information:
**************************************************************************************
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Consumer Support Team
Initial Complaint
Date:06/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought on Oct 23, 2024 3 tkts for ******* concert at the Allegiant Statidium I went ahead and bought the best available tkts at that time which were Section A3 Row 28 seats 4, 5 and 6. The **** have become more expensive and these tkts are now 5000 dollars a piece and today June 24th, 2025 I am receiving an email that my seats were changed for some cheaper seats in section A2, Row 27 Seats S2, S3 and S4, they are changing my seats which were 5000 dollars per seat for sets less than 800 dollars. I AM TAKING MY DAUGHTER BECAUSE SHE IS A FAN OF ******* AND WE NEED OUR ORIGINAL SEATS BACK. Im attaching a screen shot of my original seats and also the current price of similar seats in A3
Business Response
Date: 06/26/2025
Hello Andres,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 26-51717/NEV. I do apologize about the relocation that occurred to your order. Regretfully, we cannot assist you with a refund.
The change in the event set up is determined by the event organizers. The other tickets provided to you were comparable to other tickets in the section. The screenshot of the ticket prices you provided are Fan-to-Fan resale tickets, and those are prices that are not chosen by us. The prices are made by the person that listed those tickets for resale and their asking price.
I am including our purchase policy link for you to look over if you wish. It will advise you in Section 11. Refunds, Credits, and Exchanges. That seating maps are representative of a venue’s layout; however, they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats / rows are added, or if seats change as a result of a venue change after purchase.
Thank you for the opportunity to respond and address your concerns.
Sincerely
Arlene M.
Consumer Support Team

Customer Answer
Date: 06/26/2025

Complaint: 23520756

I am rejecting this response because: My seats are not comparable to what I had I was on Section A3 and you are moving the 3 of us to A2 which were cheaper tickets when I bought them and thise tkts that you are offering me cost half of what I paid. I eill be contacting ny lawyer, and will procede legally for all the damages and loss caused by ticket master. These tickets were boight Ocr 2024, and ticketmaster is changing them 2 days before the concert. I WONT ACXEPT YOUR RESPONSE AND WILL SENT IT TO LEGAL

Sincerely,

Andres Sepulveda
Business Response
Date: 06/27/2025
Hello Andres,
Thank you for bringing your concerns to our attention. I do apologize that you were not satisfied with the response to your complaint. It looks like you have been assisted by another supervisor with your issue. If you have further questions please follow up with them.
Thank you for the opportunity to respond and address your concerns.
Sincerely
Arlene M.
Consumer Support Team

Customer Answer
Date: 06/30/2025

Complaint: 23520756

I am rejecting this response because:
I need the address and contact for ticketmaster legal team I will be proceding with a law suit against ticket master

Sincerely,

Andres Sepulveda
Initial Complaint
Date:06/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. Date of Transaction: 6/25/2025 2. Amount of Money paid for the business: $2117.92 3. Account/order number: Order#**-56131/PHI 4. Dispute Nature: Technical Issue causing duplicate purchase 5.details: Due to a credit card security verification issue during the ticket purchase, the payment initially appeared to have failed, which led me to believe that the order was unsuccessful. As a result, I asked a friend to help me purchase the tickets. However, it later turned out that the original purchase had actually gone through, resulting in duplicate purchase. Therefore, I am requesting a refund for the duplicate purchase. Additionally, I have screenshots as proof.
Business Response
Date: 06/26/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau.

Thank you for bringing your concerns to our attention. Under our purchase policy, if a customer does not receive an order confirmation after submitting payment information, or if they experience an error message or service interruption after submitting payment information, it is their responsibility to confirm via their Ticketmaster account whether or not the order has been placed. Only they may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation. The screenshots provided are from the customer's financial institution, not from Ticketmaster advising the transaction did not process.

We sincerely apologize for any inconvenience.

Thank you for the opportunity to respond and address your concerns.

Thanks,
Noel
Consumer Support Team
Customer Answer
Date: 06/26/2025

Complaint: 23520410

Thank you for your response regarding my recent complaint.

I understand Ticketmasters purchase policy, but I would like to respectfully clarify the circumstances that led to my duplicate purchase and reiterate my request for a refund.

At the time of my original purchase attempt, I encountered an error message and did not receive an order confirmation from Ticketmaster. Given the urgent nature of purchasing tickets for a high-demand event, and the apparent payment failure, I reasonably assumed the transaction had not gone through. In good faith, I asked a friend to help secure tickets to avoid missing out.

Only later did I discover that my initial order was actually successful unfortunately, by that point, the second purchase had already been made.

I do understand that Ticketmaster cannot be responsible for certain issues during the purchase process, but I hope you can see this was an honest mistake caused by a real-time technical issue and a lack of confirmation on your platform. While the screenshot is indeed from my bank, it was the only indication I had at the time that the transaction did not complete. Had I received clear confirmation or access to the ticket in my account right away, I would not have made the second purchase.

Given the unusual nature of this situation and the fact that I acted promptly and transparently, I kindly ask for reconsideration of my refund request, especially since this is not a case of buyers remorse but a system-triggered error.

I would greatly appreciate any goodwill resolution you can provide.

Sincerely,

******* ****
Business Response
Date: 06/27/2025
Hello Xiaofei,
Thank you for bringing your concerns to our attention. I do apologize that you were not satisfied with the response to your complaint. Regretfully, we cannot assist you with a refund on order 73-56131/PHI.
If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your account whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
I am providing you a link to our purchase policy so you can look over. This information is in Section 5. Order Conformation and Processing.
**************************************************************************************
Thank you for the opportunity to respond and address your concerns.
Sincerely
****** *.
Consumer Support Team
Initial Complaint
Date:06/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets for the ******************** Ya No Lloran World Tour at ************ (August 4, 2025) through Ticketmaster. The event was rescheduled, and Ticketmaster emailed me stating that I had through June 19, 2025 to request a refund. Based on this, I contacted their customer service at 7:53 PM Pacific Time on June 19, still well within the written deadline.Despite this, I was told the refund window had closed and was denied a refund. I have the original email clearly stating the June 19 deadline and communication records showing I reached out before that date ended. I was only offered a partial refund ($117.30) as a courtesy not the full ticket amount.This is misleading and unacceptable. Ticketmaster failed to honor its written policy, and I am requesting a full refund of the original ticket purchase, not just the fees.I have attached screenshots of the email and my conversation with their support team for reference. I attempted to resolve this directly, but no resolution was offered.
Business Response
Date: 06/26/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau.

Thank you for bringing your concerns to our attention. We show your order has been refunded on 06/25/2025 in the amount of $619.80 to the Visa card ending in **5153. Please allow the customer 7-10 business days for the funds to be reflected in their account.

We sincerely apologize for any inconvenience.

Thank you for the opportunity to respond and address your concerns.

Thanks,
Noel
Consumer Support Team
Customer Answer
Date: 06/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23515065, and find that this resolution is satisfactory to me.

Sincerely,

David Lopez Pinza

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