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Business Profile

Event Ticket Sales

Ticketmaster Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 10,700 total complaints in the last 3 years.
    • 3,404 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23500223

      I am rejecting this response because: The charge hasnt dropped off yet will update once it drops off.

      Sincerely,

      ******** ******

      Business Response

      Date: 06/29/2025

      Hello, 

      We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      We are sorry for any confusion. The $1 charge that you were showing on your card is a test charge for the card that you added as the reimbursement card. This card will be charged if the event that you sold tickets for is postponed or rescheduled, and the buyer requests a refund. This $1 charge will drop off if it hasn't already. 

      Sincerely,

      ******** *. 

      Consumer Support 

    • Initial Complaint

      Date:06/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am very disappointed with ticket master ! Horrible experience. We bought tickets for three of us and it said declined and no seats available to try again. We went ahead and tried again and it went through the second time. I was charged almost $800 both transactions for total of 6 tickets and there was only three of us. I called same day and they said the first transaction failed. Then the next day I got an email that both went through. I called them every week and they assured me someone would call me back and that they would reimburse me I have recorded phone calls between usand they never got back to me. I called them every week up until the event and they just kept telling me that they're escalating it and that not to worry and that I will be credited for the three tickets that are not used!!!! we did not use those three tickets and I was charged $800 twice filed a complaint with my credit card for a dispute and they keep going back-and-forth saying that I purchased them!!!! What a fraud and scam very unprofessional business I will never buy any tickets from Ticketmaster again and will make sure to address this on social media if it's not handled correctly I am very unhappy and this should not be allowed!!!

      Business Response

      Date: 06/21/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      We have spoken with the fan directly. A full refund has been issued to order #3000-0646-7315-3098-3.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      Consumer Support Team

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 tickets to the *********** concert at The ******************** through Ticketmaster, paying a total of $376.40. The tickets were for reserved seats in the ********* section, which was clearly shown as available when I purchased them. When I arrived at the venue, I was informed that the entire ********* section had been closed, and my purchased seats were no longer accessible. Venue staff told me I could either find any available seats elsewhere or move to the general standing area, which is not what I paid for. I found myself sitting in a corner with limited visibility, and I was unable to enjoy the show as expected. This situation was not communicated in advance, and I did not receive the product I paid for. I contacted Ticketmaster immediately requesting a refund, but I received a response saying that the event organizer is not authorizing refunds, and no alternative solution was provided. I also contacted Live Nation, who gave the same response. I am requesting a full refund, as I was not provided with the service I paid for, and no effort has been made by Ticketmaster or Live Nation to resolve this situation. This is not only unfair but also misleading, and I feel Ive been taken advantage of as a paying customer.

      Business Response

      Date: 06/23/2025

      Hello, 


      We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      We are sorry to hear of the bad experience that you had at The Jackie Gleason Theater on June 7, 2025. 

      We reached out to the Event Organizer on your behalf as they set the rules for refunds. They advised that the decision to close off the mezzanine was made very close to the event date. The venue had seats set aside for fans that had mezzanine seating but as an apology, a full refund was approved. You can expect to see a full refund of $376.40 on your original method of payment within 3-7 business days. 

      Sincerely,

      Meredith M. 

      Consumer Support 

       

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to resell my college World Series tickets. When I was reviewing my seller items before I agreed they said the buyer would see a price of $450 and when I went online to look they were selling for $544.50. That is a false statement by them to release my tickets. I have photos of both statements.

      Business Response

      Date: 06/21/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      Your tickets will appear on the site at a higher price than this to cover service costs. This difference is paid by the buyer. Resale service fees are shared among various parties involved in putting on the event and may cover operational costs and profits. For example, Ticketmaster uses these fees to invest in authenticating resale tickets prior to sale to prevent fraud and ensure a safe, secure experience for both buyers and resellers.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      Consumer Support Team

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ticketmaster moved the date of my show to a new date and the venue offered a refund. They said to call Ticketmaster for the refund. Ticketmaster said the window closed but the window was never posted and they say that managers dont take phone calls so there was nobody to escale the call to.

      Business Response

      Date: 06/21/2025

      Hello,
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
      I have reviewed this complaint and the related orders 11-41095/NY1 and 11-41187/NY1. These orders were canceled and refunded in full on June 20, 2025 and the credits will be processed back to your card used for purchase within 5-7 business days. 
      Order 11-41095/NY1 in the amount of $137.40

      Order 11-41187/NY1 in the amount of $238.30

      Thank you for the opportunity to respond and address your concerns.
      Sincerely
      Aran J.
      Consumer Support Team


    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had bought Tickets to the Beabadoobee: The Space In Between Tour in February, Sold them in april and have yet to be paid for them. the event ended up being canceled and I still have not recieved any form of reimbursment

      Business Response

      Date: 06/20/2025

      Hello Aminata,

      Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 46-51233/CAR. The event was just canceled on 6/16/2025. Refunds for canceled events take about 14-21 days. You will see the refund back on the credit card used to make the purchase. Please contact our customer service if you do not see the refund in by July 14, 2025. If the credit card used for the purchase has been replaced or expired, the funds will still go to the account linked to the new card issued. 

      As for the payout for tickets that were listed and sold to an event that is canceled, the payout will not be paid since the event has been canceled. 

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Arlene M.
      Consumer Support Team

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       

      Complaint: 23497078



      I am rejecting this response because:



      Sincerely,



      David Ulick

      just because you’re reexplain, the rules does not mean that what you did was right correct or transparent. I still am not allowed to sell the tickets at a reasonable amount where I could recoup some money and it is due to the fact that you guys did not make it clear that this was going to be an issue for this concert as a possibility

      transferring the tickets is also not a possibility as I’ve tried doing that and it is blocked saying I am unable to transfer to another service 

      NONE OF THE RESPONSE IS ACCEPTABLE

      StubHub WILL allow me to sell them at my price but TICKETMASTER HAS BLOCKED ALL TRANSFER OF TICKETS ANYWHERE! HOW IS THIS ALLOWED OR POSSIBLE!!!?? They basically force you to try to sell at TOO HIGH PRICES and then when nobody wants them they get them for cheap bc people feel that 176 is better than 1176 dollars lost. TERRIBLE SERVICE PRACTICES.LASTLY, you try to call them to discuss and I am STILL ON HOLD AFTER 45 MINUTES--WHERE IS THE SERVICE WE PAY FOR IN THEIR "SERVICE FEES"??!! This is a total scam and is NOT outlined during selling. I JUST WANT TO SELL MY TICKETS AND RECOUP SOME OF THE MONEY

      Business Response

      Date: 06/20/2025

      Hello David,

      Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 59-12841/LA1. I do apologize about the frustration this has caused.

      Resale is not available for all events or tickets. This is an option that is offered by the event organizers, and they may set restrictions on resale prices. Resale and ticket transfer are options that can be added or removed at the event organizers discretion. At this time I see that both of these options are being offered for this event.

      Ticket transfer is available for most events, but have some rules or restrictions. The option to transfer tickets may not have been available for one of the following reasons.  

      The venue doesn't offer Ticket Transfer yet (we're working on that).
      The artist or venue turned Ticket Transfer off for that event/section.
      The event was canceled (ticket buyers get automatic refunds).
      The event already took place.
      The tickets were bought over the phone.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Arlene M.
      Consumer Support Team

      Business Response

      Date: 06/24/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      Ticketmaster sells tickets on behalf of the event organizers, artists, promoters, venues, which own the tickets and help determine how tickets are sold. Thus, we cannot guarantee verified resale will be enabled/available for every event. 
      Event Organizers also determine if ticket price requirements will take place and for how much per ticket.

      Linked below is the Ticketmaster Purchase Policy for further information:
      https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy

      Unsold tickets are not eligible for refunds, nor do we guarantee the tickets will sell once listed.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      Consumer Support Team

      Customer Answer

      Date: 06/25/2025

       

      Complaint: 23497078



      I am rejecting this response because:  They can give all the canned responses they want of how they are not at fault and that they are not in control but they do NOT advertise what is commonly known as a buyers ability to sell at a LOWER rate if they want to.  They also dont make it clear that they prohibit certain transfers and that they FORCE us to sell our tickets at a high rate (in this case HIGHER than for tickets that were fiver rows in front of us!).  Sometimes people cant make their concerts but they advertise being able to sell your tickets but MAKE NO MENTION THAT THEY WILL FORCE US TO SELL TO WHOM AND AT WHAT RATES THEY FEEL LIKE THEY WANT.  Please STOP SAYING THAT IT IS A POLICY BC IT IS NOT MADE CLEAR AND LOOKS UNSCRUPULOUS AND BAIT AND SWITCH.   I had originally ONLY wanted to be able to sell my tickets BEFORE the concert but now I am about 1167 DOLLARS bc of the restrictions.  NOW I JUST WANT MY MONEY BACK FOR UNSCRUPULOUS SELLING PRACTICES AND TO NEVER DEAL WITH TICKETMASTER AGAIN.  Check the web at how often they are called on this UNSCRUPULOUS selling tactic!



      Sincerely,



      David Ulick

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought 2 tickets to see hozier perform on 6/18 at $150 per ticket before fees, $189.49 each after tax and fees. After arriving at the venue during the openers act, a storm alarm went off and we were told to take shelters in our cars. None of the staff could give definite answers about when to return. The venue gave very little communication during the almost two hours the show was postponed. They posted once on their instagram page that the show was postponned but gave no other updates for over a hour and a half. On their website, there was just an update that kept saying it was still postponed that would timestamped every ten or so minutes, but that gave no updates to tell people when to come back at all. Considering it was hailing and thundering heavily, after almost half an hour of no communication, we left. Almost two hours later they announced that hozier would be going on in 15 minutes. At this point, we could see lightning from outside our hotel, which was less than a mile away. This was a major safety concern for us considering someone had already been struck by lightning at this venue in the past, and combined with the fact we had no notice since it would be a fifteen minute walk from the parking lot outside of the stadium that would take a drive to get to anyways, we didnt go back. When we first arrived, we had gotten thru the security, but we hadnt even had a chance to find our seats, therefore we did not get to see any of the concert. We are just hoping to get a refund for the tickets, before the taxes and fees through ticketmaster, considering it was safety concern for us to return to the venue considering the dangerous weather, as well as the fact we could not physically get to the venue on time because of the absolute lack of communication on the part of the stadiums management.

      Business Response

      Date: 07/02/2025

      Hello,

      I am in receipt of your recent complaint submitted to the H33**3536353435313639H. Thank you for bringing your concerns to our attention.

      We apologize for any inconvenience caused during the event. We have refunded order #**-26154/CH2 in full and you should see the credit for $383.96 back on your card used for purchase within 5-7 business days.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      Consumer Support Team

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23492235, and find that this resolution is satisfactory to me.




      Sincerely,



      Lindsay Hayburnthe negligence of the venue, I am owed a full refund for my experience as I paid good money to sit under the stadium getting drenched with rain, risking my own safety only to not get to see the show I was anticipating.

      Business Response

      Date: 07/02/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      We apologize for any inconvenience caused during the event. We have refunded order #37-23462/CH2 in full and you should see the credit for $257.06 back on your card used for purchase within 5-7 business days.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      Consumer Support Team

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       

      Complaint: 23492015



      I am rejecting this response because:

      Hello there is no other way for me to add a response. My tickets were ordered by me on Stubhub, would you be able to refund from there? I strongly believe I deserve a refund for this event. 

      Sincerely,



      Isabel Bestds. THOUSANDS of people are upset and out an absurd amount of money. The website the tickets are from do not allow refunds unless given a reason by the venue. People are flooding their comments and no response still.

      Business Response

      Date: 06/24/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      Our apologies for any inconvenience this may have caused. I see that your tickets were transferred to you (rather than purchasing your tickets from Ticketmaster), so I’m unable to refund your order. If you paid someone else for your tickets, reach out and see if you can get a refund from them or if they offer other options.

      If the event cancels, postpones, reschedules or moves, and refunds are approved by the Event Organizer, we'll refund the original purchaser of the tickets.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      Consumer Support Team

      Business Response

      Date: 06/25/2025

      Hello Isabel,

      Thank you for bringing your concerns to our attention. I do apologize that you were not satisfied with the response to your complaint. Any request for a refund would need to requested to the point of purchase. And any refund request would fall under that third-party purchase policy for refunds. 

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Arlene M.
      Consumer Support Team

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