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Business Profile

Event Ticket Sales

Ticketmaster Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 10,693 total complaints in the last 3 years.
    • 3,381 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets to The Weeknds concert in early February ******************************************************************************************************************************* extremely high demandthey included a countdown timer while the ticket was in my cart, creating urgency and pressuring me to check out quickly. Based on that false sense of scarcity, I ended up paying $5,300 in total for for the tickets. In addition to the inflated base price, I was charged excessive service fees that significantly drove up the total cost. These fees felt unjustified and offered no meaningful benefit to the buyer.The concerts took place on May 30 and May 31, 2025. When I realized I couldnt attend a few weeks after purchasing, I attempted to resell the ticket on the same platform, but the resale fees were so high that it would have meant taking a huge loss. Despite that, I listed them to no avail. When they didnt sell, I tried to change the price on the day of the concert, the website wouldnt function properlyI was unable to adjust my listing price (I have a video of the site not functioning). With no viable alternatives, I was forced to sell the ticket back to Ticketmaster for roughly one-third of what I paid (somehow where TicketMaster STILL charged fees despite me selling back to them)This experience felt deceptive and exploitative from start to finish. The platform misled me into overpaying, charged outrageous fees, and failed to provide the tools necessary to recover any of the value. I lost thousands of dollars because of how this system is designed to benefit the seller at the consumers expense.

      Business Response

      Date: 06/07/2025

      Hello,
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
      I have reviewed this complaint and the related orders 35-18119/CH1 & 61-31562/CH1. Unfortunately, we are unable to assist with courtesy refunds in this instance.

      Per our purchase policy, all sales are final and refunds are only allowed in limited circumstances. Before purchasing tickets, carefully review your event and seat selection. We sell tickets on behalf of Event Organizers, which means we do not set the ticket prices or determine seating locations. Event Organizers typically set the face price of their tickets. We may occasionally offer tickets at a discount after the original on-sale date, and will not refund the difference between the original price and the sale price.

      Additionally, you chose to sell 6 tickets from this order 61-31562/CH1, on this listing, P4A9A-189 by accepting an offer, which takes the waiting out of selling. Offers are received from trusted, independent third parties. Ticketmaster is not involved in creating the offers presented or purchasing the tickets when offers are accepted.  

      Please review the link below for additional info:
      ***********************************************************************************************************

      Also, please review the Ticketmaster purchase policy linked below:

      **************************************************************************************

      Thank you for the opportunity to respond and address your concerns.
      Sincerely
      Aran J.
      Consumer Support Team


      Customer Answer

      Date: 06/09/2025

       
      Complaint: 23436511

      I am rejecting this response because: in my situation, it is clear that on multiple occasions, ticketmaster took advantage of me. can you please review the details and provide a courtesy refund or any sort of compensation. 

      Sincerely,

      ***** ****

      Business Response

      Date: 06/11/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      Ticketmaster does not warrant that resale will always be available, as resale may be disabled for the event per the wishes of the event organizer, or resale could be prohibited for tickets due to restrictions on the method of delivery. There are two resell options: Sell Instantly and Set Your Listing Price. Sell Instantly allows you to sell your tickets today. When you Set Your Listing Price, your tickets are listed at the price you set and are displayed on our Marketplace. 

      Offers from Sell Instantly are received from trusted, independent third parties. Ticketmaster is not involved in creating the offers presented or purchasing the tickets when offers are accepted. I have attached a screenshot of your resale options provided on your account and a breakdown of Sell Instantly. Regardless of the option selected, once tickets have been sold, we are unable to cancel the listing. Unsold tickets are not eligible for refunds, nor do we guarantee the tickets will sell once listed.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      **** *.

      Consumer Support Team

      Customer Answer

      Date: 06/16/2025

       
      Complaint: 23436511

      I am rejecting this response because: Ticketmaster fees are excessive and anti competitive. I would at a minimum, like the full fees I paid to be refunded for both the purchase and sale of the tickets...

      Sincerely,

      ***** ****
    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two floor front seats tickets to Shakiras concert in ********* through Ticketmaster for $360.96 each one. Upon arrival, we discovered the entire sectionapproximately eight rowshad an obstructed view of the stage. This obstruction was not disclosed at any point during the purchase process, nor was there any indication on the tickets of a partial or obstructed view.When the issue was brought to the venue's attention, no action was taken to accommodate or relocate affected attendees, as the event was sold out. The situation escalated into chaos, involving venue security and police, significantly disrupting the concert experience for many in the section, including myself.Following the event, I contacted Ticketmaster to request a refund based on their failure to disclose material information about the seats. Their response was dismissive, stating: We only guarantee a fan entry into the venue, we do not control what happens once a fan has entered. Ticketmaster is contracted to sell tickets on behalf of the event organizers. You agree to the terms and conditions when making your purchase. For these reasons, we cannot refund your order.This response is unacceptable. As a consumer, I expect transparency and fair representation of products and servicesespecially for premium-priced tickets. Selling tickets without disclosing obstructed views is misleading and unethical. I am seeking a full refund and accountability from Ticketmaster and the event organizers for failing to meet basic standards of disclosure and customer **********: I bought two tickets and one was transferred to my friend ****** ******. I'd like to have information on how to get a refund for that one since I cannot transfer the ticket back to my account.

      Business Response

      Date: 06/06/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      Apologies for any inconvenience you may have experienced. Per the Event Organizer, there were relocation tickets with the ushers in the affected areas. Ticketmaster is contracted to sell tickets on behalf of the Event Organizers who sets the rules for refunds. Unfortunately, the Event Organizer for this event is not authorizing us to issue refunds. For these reasons we cannot refund your orders.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      **** *.

      Consumer Support Team

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my ticketmaster email is ********************* and i had some tickets that were sent to me by my friends because i sell tickets, i got them and i intended to sell them after some days, after some days i tried login to my ticketmaster account and it gives me a error of Pardon the Interruption We're not able to sign you in at this time. Please contact Fan Support (*********************************************************************************) for assistance. acga-w-xJ5RzbIcphh6YjVd-19731b9c085-accountStatusValidation." i tried reaching out via email but the response was very poor. please fix my account and help me login as it contains a lot of my tickets.

      Business Response

      Date: 06/06/2025

      Hello, 

      We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      We are sorry to hear that you are having trouble logging into your Ticketmaster account. 

      Our records indicate that you have three Ticketmaster accounts associated with your phone number, but we are not showing one associated with the email address listed on this complaint. You have one associated with an *********** email (which has one order in it) but it's different from the one you provided. You also have one associated with a ********* email address (which has no orders) but the account with the most orders is associated with a *********** email address. 

      We show that you have been in touch with our ***************** who spoke with you on May 6, 2025 regarding your accounts. 

      Sincerely,

      ******** *. 

      Consumer Support 

       

       

       

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint regarding a ticket purchase through Ticketmaster for Baekhyun Reverie World Tour scheduled on July 3, 2025 at the *************. I purchased two tickets for a total of $710.30. Each ticket cost $291.10 plus a $64.05 service fee. However, I recently noticed that the same tickets are now priced at $213.85 each with a $47.05 service fee, making the current total price for two tickets $521.80. This represents an almost $200 difference compared to what I originally paid. This is a nearly $100 difference per ticket, which is a significant price drop. This discrepancy leads me to believe the ticket I purchased was overpriced or misrepresented at the time of purchase. It is troubling to see that Ticketmaster uses a dynamic pricing system that inflates ticket prices based on demand, even raising prices far above the amount set by the event host. Then, as the event date approaches and tickets remain unsold, they lower the prices again closer to what they should have been originally. This pricing model feels exploitative and unfair to customers who buy tickets early in good faith. I have purchased tickets for other events from Ticketmaster in the past without issue. The prices were reasonable and remained consistent from the first day tickets went on sale through to the event date. This sudden and unexplained price manipulation for this K-pop concert is deeply troubling. How can Ticketmaster be allowed to change prices so freely and arbitrarily? Such practices appear deceptive and exploitative, and I question whether they violate consumer protection laws designed to prevent unfair business practices. This raises serious concerns about transparency and fairness in Ticketmasters pricing policies. At the time of purchase, there was no clear indication that prices would fluctuate so drastically or that I would be charged such a high premium compared to the current price. I believe this is unfair to consumers and constitutes misleading pricing.

      Business Response

      Date: 06/06/2025

      Hello, 

      We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
      Unfortunately, we are unable to offer courtesy refunds. The face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary. When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy & Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following:   We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price. 


      Please refer to our purchase policy, linked below, for additional information:

      ****************************************** n-us/articles/10465798887953-Purchase-Policy

      Customer Answer

      Date: 06/06/2025

       
      Complaint: 23431682

      I am rejecting this response because: The business has failed to address the core issue and instead attempts to shift liability onto the customer. Specifically, their claim that they can arbitrarily raise or lower prices at will when purchasing tickets is unacceptable. This practice lacks transparency and fairness, as customers are not provided with clear, consistent pricing information upfront. Such arbitrary pricing policies create confusion and undermine consumer trust, effectively placing the burden and risk on the customer without adequate justification or accountability from the business. This approach does not constitute a resolution but rather highlights the businesss unwillingness to accept responsibility for unfair pricing practices. I urge the BBB to consider this in their evaluation and to encourage the business to implement transparent, fair pricing policies and engage in a genuine resolution that protects consumer rights.

      Sincerely,

      Suet In Ma
    • Initial Complaint

      Date:06/05/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filing a complaint against Ticketmaster Entertainment, LLC regarding my ticket purchase for the Beyonc concert at *************** on May 22, 2025. On February 11, 2025 I paid nearly $600 for what was advertised as a premium seat. However, the view was clearly obstructed by stage equipment, and no notice of this was disclosed during the purchase process.I would not have purchased the ticket had I known the view would be compromised. There was no warning label, disclaimer, or indication that the seat would be partially obstructed. When I contacted Ticketmaster, the *** admitted it was likely obstructed but cited their all sales are final policy and said changes to seating or staging are subject to change. I received no apology, no offer of resolution, and no accountability.This is unacceptable. Ticketmasters failure to disclose significant obstructions at the time of purchase is misleading and unethical. Their blanket policy shouldnt absolve them from responsibility, especially when charging premium prices.I feel swindled and taken advantage of. Ticketmasters actions amount to false advertising, and the lack of transparency ruined what should have been an unforgettable experience. I am seeking some sort of compensation and urging Ticketmaster to clearly label obstructed view tickets in the future.If not resolved, I am p***ared to escalate this matter further.

      Business Response

      Date: 06/05/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      Apologies for any inconvenience you may have experienced. We only guarantee a fan entry into the venue, we do not control what happens once a fan has entered. Any issues during the event should be referred to the venue staff for possible accommodations.

      Ticketmaster is contracted to sell tickets on behalf of the event organizers. You agree to the terms and conditions when making your purchase. For these reasons we cannot refund your order.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      **** *.

      Consumer Support Team

      Customer Answer

      Date: 06/05/2025

       
      Complaint: 23403974

      I am rejecting this response because Ticketmasters reply completely misses the point of my complaint.

      This is not about whether I was allowed into the venue its about being sold a nearly $600 seat that turned out to be partially obstructed, with no warning, label, or disclosure. The obstruction ruined the experience and was clearly caused by stage equipment that should have been known and noted when tickets were listed.

      Had this been labeled properly, I would never have purchased the ticket. Thats misrepresentation, and its unacceptable at this price point. Telling customers to take it up with the venue, when Ticketmaster handles ticket listings, maps, and pricing, is a deflection not a solution. I already spoke with the venue and was advised to take this matter up with Ticketmaster/Live Nation who are the responsible parties.

      I am requesting a partial refund or voucher for the inconvenience. I am also prepared to escalate this to my states Attorney General and consumer protection authorities if needed.

      Sincerely,

      ***** *******

      Business Response

      Date: 06/11/2025

      Hello,

      I am in receipt of your recent complaint to the Better Business Bureau. Our apologies for any inconvenience this may have caused.  thank you for bringing your concerns to our attention.    We understand that youre looking for a resolution in the form of a refund. Ticketmaster sells tickets on behalf of Event Organizers, who set refund rules. The Event Organizer for this event is not authorizing us to issue refunds.



      Sincerely,
      Consumer Support Team
    • Initial Complaint

      Date:06/05/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,Im writing regarding our ticket purchase for the ********* World Cup opening match on June 14 between ************** and **********. My group of sixfriends and familyare longtime football fans who have attended several **** tournaments over the past decade, including World Cups, Club World Cups, and UEFA ********* U.S. residents, we were thrilled to see **** events coming to American soil. Using early access code 8MIA25, we secured our tickets on December 17, 2024. We purchased six seats in Section 342, Row 1 (Seats 1318) at $379.20 each and arranged cross-country travel and accommodations to attend.However, **** recently reduced ticket prices by over 80%, with similar seats now listed at $63.55 including fees. Despite public announcements via ***** website and The ************** promising partial refunds and a return window (May 620), no communication was sent to usneither through our **** ticketing account nor via **********************, where we made the *********** add to the concern, a friend in our groupattending the same game and seated directly behind uswas contacted by Tier III Support and offered upgraded seats and free tickets. It's troubling that identical cases are being handled differently.Given the lack of direct notification, the drastic price drop, and inconsistent customer support, we respectfully request a full refund for our original purchase so we can rebook at the current fair pricing (approximately $120 per seat in lower-tier sections).We appreciate your prompt attention to this issue and look forward to hearing from you soon.Sincerely,***** ****** Ticketmaster Order #: 24-22511/FLO

      Business Response

      Date: 06/06/2025

      Hello *****,

      Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 24-22684/FLO. Regretfully we cannot assist you with a refund on this order. I have reached out to the event organizers and have been advised that the return window was opened in ******** exclusively for the Club Fans.


      Purchases that were via Ticketmaster, are not part of the offer as they are not Club Fans. I do apologize for any confusion. You can however, list your tickets up for resale if you are not able to attend the event or no longer wish to attend. 

      As per your price drop concern, the face value price of tickets is determined by our clients. In most circumstances, face value prices are set at the time of the initial on-sale and stay the same until the event occurs. However, prices can be adjusted up or down after the tickets go on sale, prices may also vary.

      When an order is placed through the Ticketmaster website, it is a requirement that our Purchase Policy & Terms of Use are agreed to, including Section 11, titled Refunds, Credits, and Exchanges. Paragraph 6 outlines the following: We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price.

      Please refer to our purchase policy, linked below, for additional information:
      **************************************************************************************

      Thank you for the opportunity to respond and address your concerns.

    • Initial Complaint

      Date:06/05/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two tickets for the ********* World Cup match between ********** and *********** on December 20, 2024, through Ticketmaster, after being redirected from the official **** website.**** publicly announced a refund window from May 6 to May 20, 2025, during which ticket holders could request a refund (minus a 10% fee). I attempted to request a refund through the Ticketmaster app during that exact window, but was shown a no refunds allowed message and was given no option to proceed with a refund. I did not receive any email or official communication about this refund window from either Ticketmaster or ****.After discovering the policy on ***** website well after the refund window had closed, I contacted Ticketmaster support and escalated my case twice. I was told someone would get back to me within 2448 hours, but no one ever followed up, and its now been over a week.I believe I am entitled to a refund based on ***** stated policy and that Ticketmaster failed to properly inform or assist customers regarding this refund process. I am requesting a full refund or partial refund (minus the 10% fee) as per the official **** guidelines.********************************************************************************************************************************

      Business Response

      Date: 06/06/2025

      Hello Kyrolos,

      Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 24-22684/FLO. Regretfully we cannot assist you with a refund on this order. I have reached out to the event organizers and have been advised that the return window was opened in ******** exclusively for the Club Fans. 

      Purchases that were via Ticketmaster, are not part of the offer as they are not Club Fans. I do apologize for any confusion. You can however, list your tickets up for resale if you are not able to attend the event or no longer wish to attend. 

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      ****** *.
      Consumer Support Team

      Customer Answer

      Date: 06/06/2025

       
      Complaint: 23430654

      I am rejecting this response because:

       

      I began the purchase process directly on the official **** website, where I was attempting to purchase Club Fan tickets for my team.


      The **** site redirected me to Ticketmaster to complete the transaction, and at no point in that process was I clearly shown that I was not purchasing a Club Fan ticket. There was no indication that refund eligibility was strictly limited to Club Fan tickets, nor was I given the opportunity to distinguish or select that type.


      Now I am being told that my ticket is not refundable simply because it is not a Club Fan ticket yet this was not disclosed at the time of purchase, which is completely unacceptable. I purchased under the good faith belief that I was buying a Club Fan ticket, as prompted by ****, and was never given reason to believe otherwise.


      I understand that Ticketmasters terms say all sales are final, but those terms do not override my right to transparency as a customer. This situation involves failure to disclose a material limitation on refunds and that falls under misrepresentation and deceptive sales practices.


      If this refund is not granted, I will:
              File a chargeback with my credit card provider citing unauthorized or misleading transaction terms
              Publicly share my experience on social media, tagging Ticketmaster, ****, and relevant outlets, to raise awareness of these deceptive and anti-consumer practices


      I urge you to escalate this matter to a case manager or supervisor and issue a refund promptly. This was not a simple case of buyers remorse this was a breakdown in fair disclosure and platform responsibility

      Sincerely,

      Kyrolos Abskhron

      Business Response

      Date: 06/11/2025

      Hello Kyrolos,

      Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 24-22684/FLO. I do apologize that you are not pleased with my response to your complaint. 

      Unfortunately, because the tickets were not purchased through your ********* Fan account. You are asked to sign in or sign up for an account and that purchase will be made through the **** Club site. This stipulation is advised on the website of the link you provided. 

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      ****** *.
      Consumer Support Team


      Customer Answer

      Date: 06/12/2025

       
      Complaint: 23430654

      I am rejecting this response because:
      Thank you for the reply.


      However, this response still does not address the core of my concern.


      When I visited the official **** website to purchase tickets, I was directed to Ticketmaster to complete the purchase. At no point during this process was I given any clear indication that I was not purchasing Club Fan Tickets or that my tickets would be ineligible for a refund. The flow made it appear that Ticketmaster was simply the authorized partner handling the transaction on behalf of ****, and I was under the impression I was completing my Club Fan purchase.


      Furthermore, the link I provided outlining the refund policy does not distinguish clearly between types of tickets during the actual purchase flow. The burden of distinction was never presented to me as a consumer in any visible or explicit way.


      If this stipulation is so critical to the refund policy, then it should have been clearly disclosed at the point of purchase, not buried in external documentation or dependent on which login path the customer unknowingly used.


      This entire situation feels misleading and deceptive. I am not seeking a refund on a whim I am requesting it based on the fact that the ticketing process did not provide fair or transparent terms to the customer. I urge ********************** and **** to take responsibility for the confusing and poorly communicated purchase system.


      At the very least, I expect a partial refund especially since I acted within the refund window and in good faith.


      Sincerely,

      Kyrolos Abskhron
    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a concert ticket for Post ****** in ******* scheduled for 26th May 2025 at $336.05.The ticket did not say restricted view. On arrival at the venue my seat was intact a very restricted view and on the night was been sold at $190 stating such. I immediately spoke to the venue staff who said they couldnt move me. I then contacted Ticketmaster who insisted it was not restricted - despite me sitting there - eventually they said nothing they could do and to speak to venue staff. I went back to the staff and asked to speak to someone else as I was in a restricted view seat which I was not aware of at time of purchase again they said it was a Ticketmaster problem. The next day I called Ticketmaster and again they said because I was scanned in it was a venue issue and refused any compensation. I went to the venue in person and told it was a live nation issue. Called live nation who said venue issue. I also emailed the venue. ****** from the venue just called me and said yes it was a last minute set change and that other seats had been allotted for affected ticket holders, I explained I had spoken to 2 members of staff on the night neither offered this. She then stated I had to go to guest services, I asked her how I was suppose to know this and why did the staff I spoke to not tell me this to which she had no answer and said I should have kept walking around asking everyone I saw. Quite frankly a ridiculous option. She said there was NO WAY to reimburse me or give me a partial refund between ticket prices. I believe I was missold.

      Business Response

      Date: 06/05/2025

      Hello *******,

      Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 68-38027/TOR. Looking over your order details, your tickets were not marked as Obstructed/Limited view. The event organizers do work with the venue and us to let us know what seats may have an issue with a view due to things like stairs, walls, safety barriers, etc. Tickets will be clearly marked at the time of purchase. 

      Issues with Obstructed/Limited view due to production set **** is not known once the production fixtures and stage has been set up. When this issue occurs, it is best to seek assistance with ************** there at the event, so they can try to assist you the day of the event. 

      Regretfully we cannot assist you with a refund for your order as the event organizers are not offering refunds for this event. 

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      ****** *.
      Consumer Support Team

      Customer Answer

      Date: 06/05/2025

       
      Complaint: 23429320

      I am rejecting this response because I did speak to the venue staff who did not advise me to go to guest services as an option - nor did Ticketmaster at the time - they just said I couldnt be moved. I have later found this to be untrue adding to the deception 

      Sincerely,

      ******* *******

      Business Response

      Date: 06/11/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      Our apologies for any inconvenience this may have caused. Ticketmaster is contracted to sell tickets on behalf of the Event Organizers who sets the rules for refunds. Unfortunately, the Event Organizer for this event is not authorizing us to issue refunds. For these reasons we cannot refund your order, #**-38027/TOR.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,

      **** *.

      Consumer Support Team

      Customer Answer

      Date: 06/12/2025

       
      Complaint: 23429320

      I am rejecting this response because the venue has stated that refunds were given on the night if no alternative seating was avaliable. I contacted Ticketmaster on the night and was not advised of this. The venue also refused to move me and at no point informed me of a customer service area. ********************** blatantly lied and missold me. My contract was with them not the venue. 

      Sincerely,

      ******* *******
    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to request a refund for 3 tickets purchased on 6/3/25 on Ticketmaster for $94.50 each, or $283.50 total, for Laufey at the ************ in *************. When I bought the tickets (Section 223, Row 11, seats *****) there was nothing that stated that the view from the tickets would be obstructed, not allowing for us to see any screen. This is not correct because while I was aware that I would not be able to see the artist clearly due to having far seats, I was okay with this because I thought that I would at least be able to see the artist on a screen. This would make the concert experience unenjoyable because I would be unable to see Laufey perform, I would only be able to hear her sing, which I could do at home for free. I paid to see Laufey perform and it's unfair that Ticketmaster did not let me know beforehand that I could not see any screen because I would have chose different tickets or not buy any at all. The reason why I was unable to do research prior to buying the tickets is because they were selling out and I only had a couple of minutes to create an account and add payment. I tried to request a refund from the seller within 24 hours, however, they said this is not possible. They then told me to sell my ticket, however, there is not an option to sell or transfer the tickets.

      Business Response

      Date: 06/05/2025

      Hello,
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
      I have reviewed this complaint and the related order 6-47335/NCA. Unfortunately, we are unable to assist with a courtesy refund in this instance, as this ticket was sold with a 'WARNING! Side View Seating' description. 

      Per our purchase policy, all sales are final and refunds are only allowed in limited circumstances. Before purchasing tickets, carefully review your event and seat selection.

      Please review the Ticketmaster Purchase Policy linked below: 

      **************************************************************************************

      Thank you for the opportunity to respond and address your concerns.
      Sincerely
      Aran J.
      Consumer Support Team


      Customer Answer

      Date: 06/05/2025

       
      Complaint: 23429165

      I am rejecting this response because: while I did read the warning that stated the tickets has a side view, nowhere on the ticket did it state that I would not be able to see the screen. I understood that I would see the artist from the side, however, usually venues have more than one screen that allows people sitting from all angles to see.

      Sincerely,

      ***** ******

      Business Response

      Date: 06/11/2025

      Hello *****, 

      Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, 6-47335/NCA. We understand that youre looking for a resolution in the form of a refund. Ticketmaster sells tickets on behalf of Event Organizers, who set refund rules. The Event Organizer for this event is not authorizing us to issue refunds for this event.

      When it comes the screens being placed, this may be up to the production team, and the layout of where the screens are or if they will be moved. If you have any issues with the view, you can reach out to ************** the day of the event, to see if it is possible they can assist you the day of the event. 

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      ****** *.
      Consumer Support Team


    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased concert tickets on 10/16/2025 via **************************. My Ticketmaster account was hacked on May 20, 2025 and my tickets were transferred without my knowledge or consent. Since May 20, 2025 I have been communicating with ************************** support and been advised that I would be contacted prior to the event (which was on May 23, 2025). To date, I have not been contacted regarding my fraud escalation claim. I reach out to Ticketmaster on an almost daily basis to attempt to resolve this matter. I need assistance from the BBB as Ticketmaster is not talking to me regarding this matter. In addition, my attempts to obtain a refund from *********** (the card used to purchase the tickets) have been denied as the tickets were initially purchased outside the 120 day window., I need help.

      Business Response

      Date: 06/05/2025

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I reviewed your orders 52-15678/NY6 and 8-58573/NY6, for **** *******. We are terribly sorry for the issues on your account, our **************** will be contacting you regarding your orders. If you have any further concerns please reach them at ************.

      Thank you for the opportunity to respond and address your concerns

      Sincerely
      ******** *.
      Consumer Support Team


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