We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Ticket Sales

Ticketmaster Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ticketmaster Corp has 64 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 10,716 total complaints in the last 3 years.
    • 3,400 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello Better Business Bureau,
      I am filing a complaint towards Ticketmaster because I bought a concert ticket from them on February 5th 2020. I paid a total of $471.25 Unfortunately due to covid, the concerts got postponed and then cancelled last year on August 2021. Ticketmaster released a statement that they would be issuing refunds for the tickets. Except there was one issue with my case, ticketmaster would only be issuing refunds to the original card of purchase. I bought the ticket with a wells fargo card but I closed the account and I now have a Discover card. I tried getting in contact with TM time and time again. Their customer service line doesn't have an actual person I can talk to. I tried emailing them and messaging them on Twitter, and while I was able to finally get a hold of a person after explaining my issue, they kept giving me the run around, telling me they have "escalated the issue" and that "someone will soon get in contact with me". They have even claimed that they refunded the money already but that would not be possible because the old card account is no longer active. They've told to this to me multiple times after I repeatedly emailed and messaged them. They've also claimed that I will receive a check in the mail when that in fact is not true and I have not received a single check from them. I've been waiting for months and no one from ticketmaster has contacted me to this day. I was hoping I would receive at least receive a check in the mail. I have called my old bank and my new bank & neither of them could help me since I no longer have an open account with wells fargo & I didn't make the purchase with my Discover card. Not sure if this is helpful but the order number of my purchase is ************. So now I'm here filing a claim after exhausting all options. Below I have attached screenshots of the times I tried contacting TM over the course of the year. I would be eternally grateful if my issue could be resolved.

      Business Response

      Date: 08/03/2022

      Business Response /* (1000, 10, 2022/07/28) */
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. We are sending out a check to you at the address present on this BBB complaint. You can expect to receive the check within 8-10 weeks.

      ********** Ticketmaster Consumer Support


      Consumer Response /* (2000, 12, 2022/08/02) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Hello,

      Thank You for your response. I am satisfied with getting a check sent to my address. Please note that the number of my apartment is **. the zip code is ***** and is Not part of the apartment number. I'm not sure why my zip code wasn't placed after the city. I hope this doesn't cause any confusion when sending the check.


      Thank You.

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets online from ticketmaster at 4pm for a concert that was at 7pm. At 6pm i received an email from ticketmaster saying that the seller cancelled my order and tickets no longer valid. I then had to BUY new tickets to the concert which i did. Then at 6:10PM 50 minutes before the concert, i got an email saying the seller has no resent the tickets. It gave me no option to accept decline or anything. Furthermore from the time frame of 4-6 the seller who ticketmaster represents was re-listing the tickets to try and get a higher price. Ticketmaster has been less then helpfull, they dont answer the phone or online chat. i have a FORM # for dispute i submitted which is *****.

      Business Response

      Date: 08/22/2022

      Business Response /* (1000, 5, 2022/07/27) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      The seller canceled the transfer to make more money off the tickets. Email sent in showing the cancelation of transfer.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Robin
      Consumer Escalation Team


      Consumer Response /* (3000, 7, 2022/07/29) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I don't understand this response is Ticketmaster acknowledging the seller cancelled the tickets but yet Ticketmaster still charged me and has not refunded me? Or will they refund me?


      Business Response /* (4000, 9, 2022/08/02) */
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. I have processed a full refund for you in the amount of $407.55. You will receive the refund within the next 5-7 business days, going back to your VISA used for purchase.

      Michael D. Ticketmaster Consumer Support

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets to see Bad Bunny for the March 23rd, 2022 show in Montreal. I put up my ticket for resale through the TicketMaster resale page and it was purchased. It is now July 26th, 2022 and have yet to receive my payout for it. I verified all the steps that TM sent me to do and nothing. I have tried contacting them through different social media outlets AND through email - nothing. I have sold another ticket, that was also purchased, through TM resale and want them to cancel that transaction. This has been a nightmare and I do not want to wait this long again to receive my payout for that.

      I have screenshots of everything if they are needed.

      Business Response

      Date: 08/09/2022

      Business Response /* (1000, 5, 2022/07/27) */
      Hello, I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      I have been in direct contact via voicemail and email with the customer. We will need the listing number to see why the customer hasn't been paid for the tickets sold.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      *****
      Consumer Escalation Team

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold tickets on Ticketmaster and I have not received payment 7 days after the concert. I have provided my payment account information (verified this morning) but still no activity. In the sold section, it says payout unavailable with no reason as to why.

      Business Response

      Date: 08/09/2022

      Business Response /* (1000, 5, 2022/07/27) */
      Hello *********,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster thanks you for bringing your concerns to our attention.

      I do apologize it has taken a little longer for your payment to be received.

      I do show that your bank received the payment of $99.00 on 07/26/2022. It may take a business day for the deposit to show up in your account.

      Sincerely,
      *************
      Consumer Support - Specialist

    • Initial Complaint

      Date:07/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased concert tickets for artist "Post Malone" on 01/17/20, for a concert date of 3/17/20 at a cost of $508.73. Due to the COVID pandemic, the concert was initially "cancelled'. On 5/19/20, I was informed that it was "postponed", and that I would be notified when a new date is established. On that same date, I was asked on whether or not I would like to be rescheduled, or whether I would like a refund. I chose "refund". On 9/18/20, I received an email from Ticketmaster with the following message: *"We have been working hard to reschedule the remaining shows of Post Malone's 2020 tour for this fall but as there is no certainty in rescheduling for those dates at this moment, we believe the best decision in the interest of his fans is to cancel the shows and issue all ticket holders a refund.*Please know we want nothing more than to get back to touring and to bring Post Malone to your town. When the time is right, we will do that.Thank you for understanding."**Post Malone*Toyota Arena*Tuesday, March 17th at 8PM**What do I need to do? Absolutely nothing as your refund will be processed automatically. Due to the unprecedented volume of cancellations, you should expect to receive your refund in as soon as 30 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster.**Ticketmaster Fan Support"**I feel that my money needs to be refunded immediately, as they have had it for almost three years. The new tour has been scheduled, and I should have my $508.73 refunded at once.**Thank you for your consideration.
      ***************
      ***************

      *******************

      Business Response

      Date: 08/25/2022

      Business Response /* (1000, 5, 2022/08/05) */
      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank
      you for bringing your concerns to our attention.

      I sincerely apologize. Our records show that a refund of $508.73 was refunded back to your Visa card ending in **** on October 6, 2020. You should have seen that refund 3-5 business days after that. Please review your financial documents for October 2020 and see if you can find the transaction.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely
      Allicia

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As Canadians, we resold our April 2022 USA concert tickets thru Ticketmaster USA using their direct deposit feature. Ticketmaster provides 3 options for direct deposit, 2 of them were direct deposits to a Canadian savings or checking account. We submitted our banking info and completed the 1099-K Form as non-US residents. To verify our banking accounts, Ticketmaster was supposed to send two small deposits within 5 business days of submission. We never received Ticketmasters' deposits to our bank accounts, and reached out to their customer service.

      On May 8/22, Ticketmaster apologized saying they are unable to send US funds into a Canadian bank account, so they will have to send us a check. We confirmed our legal names and address to have the cheques mailed to us. As of June, we haven't received any cheques and followed up with customer service. It takes at least 2-3 weeks for a reply, and they reply with the same canned system default answer on how to add direct deposit into our accounts without reviewing our issues.

      As of today, 107 days after the event - which is 100 dates later than their stated "We'll deposit your payout typically 7 days after the event", we are back to the beginning with randomized incompetent customer service agents, trying to receive the payouts owed to us and waiting for a mailed cheque like we're back in the 1990s.

      It's beyond frustrating and costly to say the least. If Ticketmaster is paying us back adding the 19% credit card interest we now owe out of pocket, then take all the time in the world. Don't allow the functionalities of direct deposits into Canadian bank accounts, allow payouts thru PayPal for cross border transactions, or clearly state on your website that only US residents with US bank accounts can resell on Ticketmaster.

      Business Response

      Date: 08/09/2022

      Business Response /* (1000, 5, 2022/07/27) */
      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention. I apologize for any inconvenience. We ae mailing a check out to the verified address provided. Unfortunately, our check request team are behind, and fan can expect to receive their check within 8-10 weeks from the day it was requested (7/13/22).

      Michael D. Ticketmaster Consumer Support

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought tickets to an event (Illenium: Memorial Day Weekend 2022 2 Day Pass) on Feb 12 2022 however was unable to make it due to a close family member of mine getting terminal cancer. The only option on Ticketmaster to get any type of monetary refund was through selling the tickets through their resale platform (which I did). However after the tickets sold (for USD $210.90)- I was only advised at that time I can only get paid out if I have a USD based bank account or USD debit card. There was no disclaimer of this during the selling process when I listed my tickets but I was only notified after it sold. It was not feasible for me to even get a USD account/card as I live in Canada and I was advised from my bank if I needed to open a USD based product I would need to be physically in the US to verify myself. I would like Ticketmaster to pay me out by either depositing to my Canadian account or even have a cheque mailed to me if possible. I suggested several options but Ticketmaster support did not give me any options.

      If any other documents/proof are needed, I will be happy to provide them. Please kindly assist me in this situation.

      Business Response

      Date: 08/03/2022

      Business Response /* (1000, 5, 2022/07/27) */
      July 27, 2022
      Via BBB
      Complaint # *******

      Hello,

      I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.

      We apologize for the delay and the trouble. We have requested a check be sent to the fan at the address on this BBB. Check requests can take up to 12+ weeks. Please have the fan keep an eye on their mailbox.

      Thank you for the opportunity to respond and address your concerns.

      Sincerely,
      ****************
      Consumer Support Specialist


      Consumer Response /* (2000, 7, 2022/08/02) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      As per their response I am okay with a cheque mailed to me- thanks.

    Ticketmaster Corp is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.