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Business Profile

Event Ticket Sales

Ticketmaster Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Reviews

This profile includes reviews for Ticketmaster Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ticketmaster Corp has 64 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 1,143 Customer Reviews

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    Review Details

    • Thomas H

      Date: 07/18/2022

      Thomas H

      Date: 07/18/2022

      We purchased the bundle pack for John Mulaney concert. We have not received it. Basically we need to either receive the package (which should have been available at the show) or receive our refund. The company has no working phone number. To offer a product and then say it is not available at the time agreed to is a bait and switch tactic and should be illegal.

      Ticketmaster Corp

      Date: 07/20/2022

      Hi Thomas,

      The email to receive your bundle was sent today. Please review the email and follow the instructions.

      Thanks-LaShawna

    • Jamie F

      Date: 07/18/2022

      Jamie F

      Date: 07/18/2022

      over 700 reviews and a one star rating and nobody does anything about it .. pathetic . they have zero customer service , could not transfer a ticket to someone else and there was nobody to help . how they are still in business is unreal. I recommend buying tickets from anyone but them .

      Ticketmaster Corp

      Date: 07/20/2022

      Hi Jamie,

      We apologize for the trouble. Can you please provide your order number and the email address used at the time of purchase so we can better assist you?

      Thanks-LaShawna

      Jamie F

      Date: 07/21/2022

      This was from last year , i cant find any information on the app about old tickets. *********@hotmail.com was the email address

      Ticketmaster Corp

      Date: 07/22/2022

      Hi Jamie,

      Can you provide the name of the event and the city/state the event took place?

      Thanks,
      LaShawna

    • Kevin S

      Date: 07/17/2022

      Kevin S

      Date: 07/17/2022

      Thieves and Crooks!!!! That's how these pathetic clowns can best be described!! I tried to go to a baseball game but due to an unexpected illness I wasn't able to attend and I informed these clowns at Ticketmaster and told them and asked for a refund or at least move the money for the ticket to another game so I wouldn't waste my money. You think they give a hoot about customers, **** NO!!! Repeadtly wouldn't work with me or do anything about the $56 I spent. I've been robbed and now I can't get the **** money back!!! Freaking thieves!!! They need to be investigated and held accountable!! Stay away from Ticketmaster!!!!

      Ticketmaster Corp

      Date: 07/20/2022

      Hi Kevin,

      We apologize for the trouble. Can you please provide your order number and the email address used at the time of purchase?

      Thanks-LK

      Kevin S

      Date: 07/20/2022

      Order number was XX-XXXXX/NY2
      Email used: ***************@yahoo.com

    • Christopher R

      Date: 07/15/2022

      Christopher R

      Date: 07/15/2022

      I have been trying to contact customer ******* for over a day now trying ti exchange tickets that I purchased for an event. After getting responses 10 minutes after all of my instant responses. The responses started coming hours and hours later. And still to no avail. This company is a joke and completely unacceptable in their responses to customers. There is no reason they should still be in business.

      Ticketmaster Corp

      Date: 07/19/2022

      I will reach out to you directly to resolve.

    • Christy T

      Date: 07/15/2022

      Christy T

      Date: 07/15/2022

      I have been trying to reach someone at Ticketmaster for two weeks! I sold tickets and verified my bank account information. I still haven't received payment! Customer service is non existent! Next step report to BBB and see what other legal action I can take. I want my payment for tickets sold!

      Ticketmaster Corp

      Date: 07/19/2022

      Hi Christy,

      We apologize for the frustration. We show that your funds were accepted by your bank today, July 19, 2022. Please allow 3-5 business days to see the funds in your account. Thanks-LaShawna

    • Sam F

      Date: 07/14/2022

      Sam F

      Date: 07/14/2022

      I resold some tickets for an event that I couldn't make. Turns out the event moved out two months later for Whiskey Myers in Brandon,MS. It said I now have to wait two more months before I can get my money even though the tickets where bought via resale. I have now got an email saying the folks who bought my ticket have requested a refund so now they get there money back and the tickets are now returned to me that I had sold to them and I still never received any money back for my refund. Now I'm stuck with the tickets and lost my money. This is Terrible I will never use Ticketmaster again!!!! They need to fix this for me ASAP!!!

      *** F

      Ticketmaster Corp

      Date: 07/19/2022

      I'll reach out to you directly & resolve.

      Sam F

      Date: 07/20/2022

      They reached out but nothing has been resolved

    • Jan H

      Date: 07/13/2022

      Jan H

      Date: 07/13/2022

      I bought a Brian ****** VIP ticket at **** for the Tampa concert for 6/28/2022. 1) I paid $80.00 for "valet" parking; and was forced to walk 3/4 of a mile.
      2) I reached my area at 6:30 pm. I was informed that the VIP booth closed at 6:20, for some unfathomable reason, as the concert started at 7. I was told to contact TICKETMASTER in order to have the VIP package sent to my home address, as the VIP booth inexplicably decided to close early. My daily contacts were for naught. When I FINALLY contacted someone by email, they essentially told me that I was SOL.
      WHAT A RACKET TICKETMASTER IS!!! How can they get away with highway robbery with impunity? Is there no governing body to regulate these thieves?
      If anyone has a solution/resolution, I would be glad to hear it.
      Leaving ONE star because I can't leave NO star.
      *** *********

      Ticketmaster Corp

      Date: 07/19/2022

      I will reach out to you directly & resolve.

    • Daniel S

      Date: 07/13/2022

      Daniel S

      Date: 07/13/2022

      Offered no help in resolving my ticket problem. Deferred me to every other party involved and just flat out stopped responding to me through their Online Chat. They don't even have a way to contact outside of online chat?? No phone number, no 1800 line, no email address, nothing. **** company, break up the monopoly!

      Ticketmaster Corp

      Date: 07/20/2022

      Hi Daniel,

      We apologize for the trouble. I have emailed you. If you still need assistance, please reply to the email with your order number and how we can assist you.

      Thanks,
      LaShawna

    • Flori C

      Date: 07/13/2022

      Flori C

      Date: 07/13/2022

      They Owe me $600 dollars and won't answer their phones or emails or anything. I want my money back !!! I purchased some hockey tickets for my elderly father and sadly he really sick so he could not attend the event. On their page it allows to cancel and get a full refund which is exactly what I did because it was with 2 day time frame and their time frame which I did and also purchased their 3rd party insurance in the event that anything were to happen. I have been sending messages with them since March still no resolution. They won't answer their phone They won't respond to their emails I'm now short $600 dollars and I just want my money back. If anyone can help me please this is frustrating

      Ticketmaster Corp

      Date: 07/20/2022

      Hi Flori,

      I have emailed you directly. If you still need assistance, please respond to the email.. Have a great day!

      Thanks,
      LaShawna

    • Lisa P

      Date: 07/12/2022

      Lisa P

      Date: 07/12/2022

      Paid 280.00 per ticket. Had actually Ordered VIP tickets...ended up getting general admission into the pit where tickets were sold for 122.00!!!! Was harassed by security for no reason and sent to the back of the pit!!!!!!

      Ticketmaster Corp

      Date: 07/20/2022

      Hi Lisa,

      We apologize for the frustration and confusion. You purchased platinum tickets not VIP. Your tickets were GA Pit. However, due to the trouble I have refunded the fees on the order in the amount of $80.40. You can expect to see the refund to the card used for purchase in 3-5 business days. Again, we truly apologize.

      Thanks,
      LaShawna

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