Reviews
This profile includes reviews for Lively's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 221 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDani B.
Date: 01/08/2023
1 starDani B.
Date: 01/08/2023
IF I COULD LEAVE LESS THAN 1 STAR, I DEFINITELY WOULD!!I SEE OTHER REVIEWS REGARDING THE SAME NO SERVICE ISSUE. I JUST RECEIVED ANOTHER EMAIL FROM LIVELY REGARDING MY MOMS SERVICE THAT IT MAY BE ******* 12TH UNTIL SHE HAS SERVICE AGAIN. THATS AT LEAST 10 DAYS SHE WILL BE WITHOUT A PHONE TO USE INCLUDING BEING ABLE TO MAKE A 911 CALL. THEY DIDNT HAVE ANY ISSUES TAKING HER PAYMENT OUT OF HER ACCOUNT AND HAVING HER PAY FOR A SERVICE THAT DOES NOT WORK.THIS IS THE LAST STRAW FOR ME. WE WILL BE CANCELLING THIS SERVICE ASAP!!
Lively
Date: 01/18/2023
Hello ****,We are aware that some users of Jitterbug Flip phones continue to experience inability to make or receive calls.First and foremost, we express our sincere apologies for the inconvenience this may have caused. The issue was triggered by a recent network update. Since learning of the issue, we have worked day and night to find a solution. Also, we continue our attempts to contact all potentially impacted customers.We are sending a working, newer version of the phone to all customers that contact us and report that their phone is not working. For those with a non-working phone that we have not already helped, please contact us at ************, or by email at **************************************** to receive a replacement phone.Our current hours of operation for our ************* are 8am-9pm EST. We apologize in advance, for any long wait time or any delays in response times.For any customers that we have reason to believe have been unable to make or receive calls for any length of time due to recent network update, we are proactively issuing a credit to equal to one of service charges.If your phone is not working, in the event of an emergency, contact 911 directly via another phone device. ********************** Flip2 phones, Jitterbug smartphones and Lively branded devices are not affected.For the most up to date information, please refer to www.lively.com.Review fromDena B
Date: 01/07/2023
1 starDena B
Date: 01/07/2023
When I called last year and talked with a customer service representative about when I would need to replace my flip phone, the customer service representative said **********************! would be able to update my phone's programming so it would still work when 3G was eliminated. The lady on the phone tried to push me into buying a smart phone. I can't use smart phones but she offered me a Flip 2. I did not wish to buy one without doing more research so I told her that. I did explain to her that everything I'd found about my current phone indicated that it was just a 3G. I have little trust in technology and wasn't sure the reprogramming would work, but she assured me it would, and I feel she believed what she was telling me.Events in my life distracted me and I forgot about a new phone, then suddenly woke up in late December 2022 with no service.To fix this, I ordered a Flip 2. There were a number of stumbles in the process, including the unrequested set-up of a second account with a new number, but I have been told that's all fixed. (I'm somewhat skeptical, but we'll see.) I borrowed a phone so a customer service rep could help me set up the Flip 2. The product was sold as a simple to operate phone, but there's nothing simple. It's a collection of mostly superfluous bells and whistles with a phone buried deep inside it and the manual doesn't even address how to make a call until page 43. It shouldn't even be called a phone. It's not as complex as a smart phone, but it's very close. I'm keeping it, but only because I absolutely can not work without a phone. You can't even opt out of texting on it if you want to. Such misrepresentation of a product leads to extremely disappointed customers.Lively
Date: 01/18/2023
Hello ****, we're sorry you weren't completely satisfied with our Jitterbug Flip2 phone. We have a great User Guide that comes with each phone that you can utilize to help with placing a call on the phone. You can also reach out to **************** for assistance if you don't find the User Guide helpful. We appreciate your feedback and apologize for any inconvenience you may have had.Review fromPatsy M
Date: 01/06/2023
1 starPatsy M
Date: 01/06/2023
My account is so messed up. I can't get anyone to fix the problem. When I pull up my account on the website it has my mother's name (spelled wrong) with my mother-in-laws phone number. My mother-in-law's name is associated with my mother's phone number. When I purchased the phones the agent set it up like this. I've been trying to get this fixed for a month. I can't use the lively link because it associates the wrong number to the wrong person and address. It's confusing and a headache! They don't have any tech support and customer service is worthless. But hey, they don't seem to have a problem with taking the payment.Lively
Date: 01/18/2023
Hello *****, we are sorry to hear you encountered an with our Lively website. Please send us an email with your account information to our ************* so we may review the account and further assist. We can be reached at ******************************************** We look forward to hearing from you and resolving this.Review fromPatricia M
Date: 01/06/2023
2 starsPatricia M
Date: 01/06/2023
I bought my Jitterbug Flip Phone originally from Great Call which was taken over by Lively. On 1/4/23 I received an e-mail from Lively indicating that there was an issue affecting some of the Jitterbugs and displaying a ************ message but they were working to sort this out. Mine is doing just that. In an attempt to figure what the problem might be, I came across an article indicating that older phones such as the Jitterbug would no longer receive service from phone companies, such as ******** as they were outdated. Today, 1/6/23, I called Livelyj **************** to ask about this and why weren't customers given notice before the cut-off. I also asked if I would receive credit on m y next bill for not receiving this service. I did not receive any helpful information and that there would be "no" credit. I am now unable to take my phone with me in the event of an emergency, nor do I have another phone, other than my landline, so if I lose my power, I am left with nothing.. T his is disturbing for an elderly person and I can't afford to get another phone if I am still paying Lively. They should be more forthcoming and offer suggestions or alternatives. Also, how do I cancel with Lively as it seems from posters ahead of me, that it is difficult to do. Thank you.Lively
Date: 01/18/2023
Hello Praticia, We are aware that some users of Jitterbug Flip phones continue to experience inability to make or receive calls.First and foremost, we express our sincere apologies for the inconvenience this may have caused. The issue was triggered by a recent network update. Since learning of the issue, we have worked day and night to find a solution. Also, we continue our attempts to contact all potentially impacted customers.We are sending a working, newer version of the phone to all customers that contact us and report that their phone is not working. For those with a non-working phone that we have not already helped, please contact us at ************, or by email at **************************************** to receive a replacement phone.Our current hours of operation for our ************* are 8am-9pm EST. We apologize in advance, for any long wait time or any delays in response times.For any customers that we have reason to believe have been unable to make or receive calls for any length of time due to recent network update, we are proactively issuing a credit to equal to one of service charges.If your phone is not working, in the event of an emergency, contact 911 directly via another phone device. ********************** Flip2 phones, Jitterbug smartphones and Lively branded devices are not affected.For the most up to date information, please refer to www.lively.com.Review fromBuster M
Date: 01/06/2023
1 starBuster M
Date: 01/06/2023
Lively Jitterbug devices have been experiencing a ************ condition since 1/2/23. The ********** ****** Utilities Commision has been notified. This is a service promoted by AARP, VFW, Best Buy, and others. Many elderly and disabled are DEPENDENT upon this service. This is UNACCEPTABLE!Lively
Date: 01/18/2023
Hello ************, We are aware that some users of Jitterbug Flip phones continue to experience inability to make or receive calls.First and foremost, we express our sincere apologies for the inconvenience this may have caused. The issue was triggered by a recent network update. Since learning of the issue, we have worked day and night to find a solution. Also, we continue our attempts to contact all potentially impacted customers.We are sending a working, newer version of the phone to all customers that contact us and report that their phone is not working. For those with a non-working phone that we have not already helped, please contact us at ************, or by email at **************************************** to receive a replacement phone.Our current hours of operation for our ************* are 8am-9pm EST. We apologize in advance, for any long wait time or any delays in response times.For any customers that we have reason to believe have been unable to make or receive calls for any length of time due to recent network update, we are proactively issuing a credit to equal to one of service charges.If your phone is not working, in the event of an emergency, contact 911 directly via another phone device. ********************** Flip2 phones, Jitterbug smartphones and Lively branded devices are not affected.For the most up to date information, please refer to www.lively.com.Review fromNew customer C
Date: 01/05/2023
3 starsNew customer C
Date: 01/05/2023
Just FYI, advertised $14.99/month service is in actuality almost $25 after taxes and fees.Plan accordinglyLively
Date: 01/24/2023
Hello , we are sorry to hear you encountered an issue with billing. Please send us an email with your account information to our ************* so we may review the account and further assist. We can be reached at ******************************************** We look forward to hearing from you and resolving this.Review fromMarlene O
Date: 01/05/2023
1 starMarlene O
Date: 01/05/2023
Upon purchase of a Lively phone, I asked if we didn't get reception where we live, could we return it. The reply was absloutely. We paid to activate the phone, and then another one time charge. They also charged us for the lively alert which we said we did not want. The total for the charges were $95.46. We did not get reception. I returned the phone to a local store and got my money back for the phone--BUT I did not get any money back from Lively. I called several times and each time they said I would get my money back, but I am still waiting. This was from the beginning of November 2022. I feel like a victim of high corporate crime. When a large company does not pay you for what belongs to you, I believe it is stealing from the customer and when they say they are going to do something and then don't, they lie. They have no integrity. So I hope people read this and it will have a bearing on if they decide to purchase a phone from Lively and I also hope companies that sell Lively phones will see that Lively has no integrity at all,Lively
Date: 01/24/2023
Hello *******, we are sorry to hear you encountered an issue with billing/refund. Please send us an email with your account information to our ************* so we may review the account and further assist if this issue has not been resolved. We can be reached at ******************************************** We look forward to hearing from you and resolving this.Review fromPatsy M
Date: 01/05/2023
1 starPatsy M
Date: 01/05/2023
I am a long time customer -- have always liked ********************** -- until now -- I have an original ********** phone -- I have had no service for 3 days -- outage only applies to this model -- I just bought the phone (replacement) in October 2021 -- no info on ******************* -- decided to get a newer model -- $80 + shipping online or $100 at ************ figured since the current one wasn't working because of a network problem with Lively, I could exchange it -- NO WAY -- gotta pay again -- I didn't cause the problem, they did -- really disappointed in their customer service or lack thereof -- the product is good but the company is more interested in the dollar than the customers --Lively
Date: 01/24/2023
We are aware that some users of Jitterbug Flip phones continue to experience inability to make or receive calls. First and foremost, we express our sincere apologies for the inconvenience this may have caused. The issue was triggered by a recent network update. Since learning of the issue, we have worked day and night to find a solution. Also, we continue our attempts to contact all potentially impacted customers. We are sending a working, newer version of the phone to all customers that contact us and report that their phone is not working. For those with a non-working phone that we have not already helped, please contact us at ************, or by email at **************************************** to receive a replacement phone. Our current hours of operation for our ************* are 8am-9pm EST. We apologize in advance, for any long wait time or any delays in response times. For any customers that we have reason to believe have been unable to make or receive calls for any length of time due to recent network update, we are proactively issuing a credit to equal to one of service charges. If your phone is not working, in the event of an emergency, contact 911 directly via another phone device. ********************** Flip2 phones, Jitterbug smartphones and Lively branded devices are not affected. For the most up to date information, please refer to www.lively.com.Review fromDavid M.
Date: 01/05/2023
1 starDavid M.
Date: 01/05/2023
My mother is in assited living. Uses the Lively service. He Lively Jitter Bug Flip phone can't be called or call out. Was told after waiting on hold for a very long time that the issue should be cleared in 24 to 48 hours. Called after 24 hours and am now getting a prerecorded message saying changes to the network have caused an outage and the phones will not work at all even calling 911. No ETA on the repair of service. Had to get the land line going in her apartment. Can't find any information on the cause or time of a resolution. They get 1 STAR right now. They were very reliable but after the last 2 days, outragious. Call this number to hear what I heard today: EightHundred733-6632 . My mother is pretty upset. She is trying to contact all of her providors to call the land line.Lively
Date: 01/24/2023
We are aware that some users of Jitterbug Flip phones continue to experience inability to make or receive calls. First and foremost, we express our sincere apologies for the inconvenience this may have caused. The issue was triggered by a recent network update. Since learning of the issue, we have worked day and night to find a solution. Also, we continue our attempts to contact all potentially impacted customers. We are sending a working, newer version of the phone to all customers that contact us and report that their phone is not working. For those with a non-working phone that we have not already helped, please contact us at ************, or by email at **************************************** to receive a replacement phone. Our current hours of operation for our ************* are 8am-9pm EST. We apologize in advance, for any long wait time or any delays in response times. For any customers that we have reason to believe have been unable to make or receive calls for any length of time due to recent network update, we are proactively issuing a credit to equal to one of service charges. If your phone is not working, in the event of an emergency, contact 911 directly via another phone device. ********************** Flip2 phones, Jitterbug smartphones and Lively branded devices are not affected. For the most up to date information, please refer to www.lively.com.Review fromKate A.
Date: 01/03/2023
1 starKate A.
Date: 01/03/2023
My ****************************** from a neighbors phone, all in a twist because her phone had been not functioning since last night and she has no landline and lives alone. A call to Lively customer service resulted in a phone rep telling me there were network issues and they should be back in service within 24 hours. I was appalled at her seeming unconcern when I noted that their customer base is elderly people whose only link to help, if needed, is their phone. I am disgusted with her one word answers and seeming unconcerned attitude. I will be looking into a new service and will certainly share this experience with friends who have elder parents to caution them about this company.Lively
Date: 01/24/2023
We are aware that some users of Jitterbug Flip phones continue to experience inability to make or receive calls. First and foremost, we express our sincere apologies for the inconvenience this may have caused. The issue was triggered by a recent network update. Since learning of the issue, we have worked day and night to find a solution. Also, we continue our attempts to contact all potentially impacted customers. We are sending a working, newer version of the phone to all customers that contact us and report that their phone is not working. For those with a non-working phone that we have not already helped, please contact us at ************, or by email at **************************************** to receive a replacement phone. Our current hours of operation for our ************* are 8am-9pm EST. We apologize in advance, for any long wait time or any delays in response times. For any customers that we have reason to believe have been unable to make or receive calls for any length of time due to recent network update, we are proactively issuing a credit to equal to one of service charges. If your phone is not working, in the event of an emergency, contact 911 directly via another phone device. ********************** Flip2 phones, Jitterbug smartphones and Lively branded devices are not affected. For the most up to date information, please refer to www.lively.com.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.