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Business Profile

Gift Cards

Bitmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Cards.

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 2 $5 giftcards, one to Lowes and one to ****. I also redeemed my points for a $20 uber eats giftcard. All cards say "card order is still processing. Should be available shortly" This does not change and I am unable to use my giftcards.

  • Initial Complaint

    Date:04/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bitmo is a mobile app that sold gift cards for various brands for many years. My last purchase from them was on June 13 2022 for a Topgolf gift card for $100 with many similar purchases in the months prior. Some time around November, I noticed that the gift cards that I had purchased through the years were no longer visible within the app. At this time I have 41 gift cards representing $3525 that I purchased from Bitmo that I cannot view and thus cannot use. I contacted Bitmo support on 1/17/2023 about this issue and received no response. On 2/6/2023, I contacted Hungry Friend support since the Bitmo team seemed to have shifted focus to that mobile app, and still received no response. I along with many others have yet to be able to reach anyone at the company to get a refund or to get access to these gift cards

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 3rd I redeemed points for a $25 lowes gift card and it was unavailable to be used even after the 24hr period of processing it stated. I then reached out to the company via the support email address and got a request number (*****). It has been over a week and I was never contacted back.

  • Initial Complaint

    Date:03/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Bitmo to get a Target Gift card, and Bitmo did not deliver. The error message says the card is in process but it never becomes useable. Bitmo took my money and failed to deliver on the product I ordered.

  • Initial Complaint

    Date:03/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Bitmo account is @joshuat21 and account email is ******************** Bitmo owns me 8 gift cards. 2 of them are $100 Bestbuy gift card, 1 of them is $100 TotalWine gift card, and 5 of them are $30 Domino's gift card. I have tried to get my gift cards since 11/15/2022. However, it always shows this error "Card order is still processing and should be available shortly." I submitted the customer support ticket on 11/16/2022. However, I still do not get any reponse until to now(3/10/2023). I want the company refund or provide gift cards to me. Thanks.

  • Initial Complaint

    Date:03/08/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $5 gift card for ********* that doesn't work and I am not getting a response from the company.

  • Initial Complaint

    Date:02/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a pop-up message that gift card was still processing and would be available shortly even though its been months since I ordered it. Exchanged it from ********** to Lowes and still get the same error. I have contacted Bitmo multiple times via email but they have refused to respond and address the issue.

  • Initial Complaint

    Date:01/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bitmo is a company that provides points for things such as Gift Card purchases, clicking through their referral ************* activities, etc. I did this over the last couple of years and collected some points that I was able to redeem for Gift cards. I have two such recent gift card redemptions in my Bitmo wallet that I cannot access due to an error message in the application that reads "Card order is still processing and should be available shortly." I have reached out to Bitmo via ********************************** many times over the last couple of months to ask them to fix this, but they have not responded at all beyond the automated response. My Bitmo account is linked to my email ****************************** details of the transactions are:- $100 Best Buy gift card: Initially redeemed on 11/11/2022. I sent off support requests on 11/11, 11/15, 11/21, 12/12, and 12/29. Still no response from the company.- $100 Target gift card: Initially redeemed on 12/7/22. I sent off support requests on 12/7 and 12/29. Still no response from the company.

  • Initial Complaint

    Date:01/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I redeemed my points for a gift card, but it's been saying "processing for the last couple of days.Also, there is no way to contact the company.

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: Jan 4, 2023 The amount of money you paid the business: $55 What the business committed to provide you: Two $15 and one $25 Best Buy gift cards what the nature of the dispute is: Bitmo failed to generate the gift cards Whether or not the business has tried to resolve the problem: Bitmo has not responded to my request Account: @*******

Bitmo is NOT a BBB Accredited Business.

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