Reviews

This profile includes reviews for ViaSat Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ViaSat Inc has 30 locations, listed below.

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  ViaSat Inc

  6155 El Camino Real Carlsbad, CA 92009-1602

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  ViaSat, Inc.

  349 Inverness Dr S Englewood, CO 80112-5882

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  ViaSat, Inc.

  58 Inverness Dr E Englewood, CO 80112-5104

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  ViaSat Inc.

  4211 W Boy Scout Blvd Ste 550 Tampa, FL 33607-5928

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  ViaSat Inc

  901 K St NW Ste 400 Washington, DC 20001

Review Details

• Review fromDonald H

  Date: 01/11/2023

  1 star
  Absolute garbage, I pay $182 a month for 75 mbps and 100 gig data. Always seem to run out of data early and internet is total garbage every night, weekend and holiday-only time I can be home off work. Ive read into and tried to set up my phones, computers and sat tv to not use so much data but we the customer are not tech gurus.

• Review fromKristal A

  Date: 01/08/2023

  1 star
  Awful... Choose any other Internet besides Viasat. Does not work, overpriced, and data mysteriously runs out after 2 days so you'll end up paying more. Paid for the highest plan and still couldn't watch a movie on ******** After you use up the data in 2 days, they will make you pay more just to have slow speed Internet with limited connectivity.

• Review fromJen M.

  Date: 01/03/2023

  1 star
  THE MOST CORRUPT COMPANY EVER. How they havent been shut down by the BBB is absolutely baffling. We are currently renting for 1 year while our house gets renovated. We needed service while staying in a very rural area. We set up for the highest plan at 149.99/mo on a 1yr context as that is the rental time. Within 2 days we have to buy more data & wind up paying $350/mo. 90% of the time it buffers throughout all services or we cant even send out a text/email w/o a failure to send. When I call they REFUSE to let me talk to a manager, they REFUSE to give me their employee name or ************* REFUSE to discount for the buffering. Their repetitive responses are, there is no manager & even if I transferred you, theyd say the same thing or we arent based in ******* so we dont need to follow the same requests. By the 6th time I called in to complain, I asked for an early release from my contract. They told me I needed to pay $10/mo to adhere to the contract which I almost swallowed including the $350 for buffering all my data & non sendable emails/texts per month but it was THIS that sent me to research the BBB & small claims court. They told me I was NOW in a 2 year contract. We would NEVER sign a 2 year ************* didnt. I told them they have that completely wrong & to change it. I got the same thing, Im unable to do that. The manager will say the same thing. I cant change it, this is on you. So NOW Im stuck in a 2 year contract (the signed contract is on their website which I can only access 20% of the time & the OBVIOUSLY changed for another Not in *******,Not my problem scam. Ill be seeing them in small claims court for umpteen reasons thats just poor receptionTHESE PEOPLE NEED TO BE STOPPED. Why havent they? I have done so much research (too late too bad for me) but it seems I am not alone & their company has nothing but complaints.WHY ARE WE LETTING OUR CITIZENS & HARD WORKED MONEY go to to a scam like this over and over? I want answers

• Review fromBret N

  Date: 01/01/2023

  1 star
  If I could give them 0 stars i would. Got set up, had to put a satellite on a pole in my grass after telling them my landlord wouldn't allow it. The technicians are separate from customer service. Everybody Is foreign and hard to understand. Explained to them that my landlord is making me remove the pole, still trying to charge me for the early termination of contract. Do NOT do business with them unless you like cheap internet and heavy prices. Absolutely the worst customer service I've seen. Asked the women for her name after saying I'd be charged the termination fee, refused to give it to me. Hiring a lawyer. Stay away

• Review fromLisa F.

  Date: 12/30/2022

  1 star
  This company has extremely bad internet service, the price is unethical. I wasnt told I was entering a contract until after I called to disconnect the service because of unreliable internet service. Then they wanted me to pay an additional $95 for someone to come out to fix the service. This company doesnt deserve a one star. They should be put out of business.

• Review fromBonita R

  Date: 12/26/2022

  1 star
  **************** is awful. Purchase of extra data, then awful service. Then asking for compensation, they call for you to call again tomorrow. I'm in a rural area, I pay extra on my phone for universal connectivity, I'm not getting it. Viasat doesn't compensate for lost internet. *************

• Review fromSteve J

  Date: 12/22/2022

  1 star
  When we called Viasat to inquire about their service we were told that it would be good for streaming, that is what we use the internet for the most. After 3 mos and 2 different plans, the service was still bad. After you use up your high speed gb which usually was a week or less the rest of the month was constant buffering or no internet at all! Its very expensive and very unreliable. I cancelled my service and even though I was lied to from the beginning they still insist that I pay $330! I didnt refuse to pay but said I would pay monthly but they said it would have to be paid in full. I cant afford to pay in full.Consumers have no rights when dealing with these corporations, something needs to be done to protect the consumer from these deceptive companies!*********************, *********, **

• Review fromJoshua F

  Date: 12/20/2022

  1 star
  I am completely baffled that BBB rates this company at A+. Single worst company Ive ever encountered. Data cap is hit at a week into the billing cycle so you are throttled to well less than 1 Mbps for 3 weeks, all while being charged out the a **************** doesnt exist, its a call center in ***** and they are so unprofessional. Loud music in the background, loud talking and poor service all around. It took me SEVEN DAYS to download a video game. A whole week and that was with everything turned off except the console. Please look anywhere else for internet. You must agree to a 2 year contract with penalties for cancellation before contract date. I have no idea how they are still in business as everywhere you read about how their customers hate them. All review sites, social media platforms, everywhere.

• Review fromCoCo W

  Date: 12/18/2022

  1 star
  Well... I've just read the other reviews and I found myself in the same boat. The company is terrible, we live in west ***** and so were not able to get many other providers. Over the past few months my service went from bad to non existent... they may send someone out once a month. One guy came, said he didn't want to have to come back, well the very next day the ****** thing went out on me again. I cannot work, I need the internet, the company refused to give me any kind of refund, you stay on the phone for more than an hour speaking to someone in *********** and there is no way you get your money back for no service. They try to get you to think they are going to send another idiot out to help, by then your ready to pull your hair out and you don't care how much it costs so you let them take your money to just get over the ordeal. I cannot stand the lack of care. They're out forever. I'm getting the folks here in the little town. As far as I am concerned they breached their contract. Hideous folks... don't do it if you live in a rural area.

• Review fromLydia H

  Date: 12/17/2022

  1 star
  Viasat is a disappointment. People who choose satellite internet live in rural areas where other options are not available. Residents in rural areas are primarily well below the poverty line. Yet, viasat charges 500% more than standard DSL or fiber optic providers. They're customer service is worse than any business I have ever dealt with. They will not work with their customers and deny partial payments well before the due date. I wish legislatures would would put a cap on the amount satellite internet providers can charge and require them to charge a similar price as other providers.