Reviews
This profile includes reviews for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 420 Customer Reviews
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Review fromLee L
Date: 01/09/2025
1 starTerrible camera, ***************** Outdoor camera hasn't worked since day 1. Called and had to spend over an hour on the phone with tech support only to have it not work yet again. ***** to cancel my subscription and they tried to sell me a year long subscription. I had someone walk right up to our patio window (I could see tracks in the snow) and of course the arlo camera didn't record it. Now I'm being harrased with continuous emails from them when I canceled it. Never had issues with my blink cameraReview fromMark H
Date: 01/07/2025
1 starMark H
Date: 01/07/2025
I have been trying to renew my subscription; however, Arlo has had some fraud issues with their website per my bank and the fraud department. I have tried to reach out and talk to them so that I could pay them to renew my contract however, you have to be a subscriber before they will talk to you. Great customer service. I have seven maybe eight Arlo cameras I am looking to see if I can donate them or just throw them all away and get new ones so I can get with a company that I can actually talk to when needing to renew my service.
Arlo Technologies Inc
Date: 01/08/2025
Hello ****, Good day! This is Mhikko from Arlo ************** I would like to convey to you our sincere apologies for the inconvenience you have experienced with your Arlo subscription. Please let us know how we can assist you further by responding to our email. Your Arlo case number in reference is case #: ********. Thank you and have a great day! Regards,Mhikko G.Customer Care Advocate ******************, ****Review fromPhilip V
Date: 01/07/2025
1 starPhilip V
Date: 01/07/2025
BUYER BEWARE. I just received an email from Arlo stating their prices are increasing. Their yearly subscription price is $239 which, will likely increase next year, the year after, etc. A cash cow enterprise. ***************** 3 hour wait on **********************'s customer chat - no assistance. Zero. Don't expect them to honor their promises, either. No honor, zero. None. Bottom line, Don't have any expectations, then you won't be disappointed. Best case scenario? Don't buy their products, problem solved.Arlo Technologies Inc
Date: 01/09/2025
Hello ******, Good day! This is ******* from Arlo ************** This is in response to your comment in BBB Review. I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. I will reach out to you today to provide further assistance regarding the recent update on our subscription plan.For your reference, the case number for this message is ********. Thank you and have a great day! Regards,******* ********** Customer Care Advocate ******************, ***Review fromDolores F
Date: 12/29/2024
2 starsDolores F
Date: 12/29/2024
Arlo is charging us a monthly service fee for home security. On August 2024 we considered utilizing Arlo technologies cameras for home security. However, Arlo was not able to get their cameras updated and working, yet they still are charging us an auto monthly service fee of $14.22. I Called Arlo and told them this and they told me they dont do this and my bank was charging me this monthly fee. This fee is being applied to my *********** card. I have spoken to *********** and we filed a fraud compliant and *********** reversed the charge. This has been going on for 5 months. *********** now has stopped all automatic charges on this account. If this does not work, I may be forced to close *********** charge card.******* and *** *******Arlo Technologies Inc
Date: 01/03/2025
Hello *******,Good day!This is Lily from Arlo ************** This is response to your comment in BBB.I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device.I was able to review your account and I would like to assist you further on your case. I have created case number ******** as your Arlo case reference. I will be contacting you within the day to address your concern.Thank you and have a great day!Regards,**** *.Customer Care Advocate ******************, ****Review fromDavid B
Date: 12/22/2024
1 starDavid B
Date: 12/22/2024
**** and switch company they sold me a system that did not need a subscription and then, through a software update, made it almost unusable without a subscription. **************** is insulting. Almost overnight the battery life went from about 2 months to 2 days. I cant help but suspect an effort to force me into a pay plan not for me Im out and gone. All they will get from me is a bad reviewArlo Technologies Inc
Date: 12/25/2024
Hello *****,
Good day! This is ***** from Arlo ************* Team.
I want to convey to you our sincere apologies for the inconvenience you have experienced. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization.
Im sorry to hear about the problems youre experiencing with your devices, and Id like to assist you further. To proceed, please a call from me tomorrow, December 26, 2024.
A case has been created for your reference, and an email has been sent regarding this matter. If you require any additional support, please feel free to update the case.
Thank you for your understanding, and I look forward to speaking with you soon.
Sincerely,
***** *.
************* Advocate
**********************.Review fromAndria R
Date: 12/19/2024
1 starAndria R
Date: 12/19/2024
I am passed because a pmt came out my acct and I canceled that prior a while ago and noticed yesterday this strange pmt and I ***** refund it is no way to ***** arlo I'm pisaedArlo Technologies Inc
Date: 12/20/2024
Hello ******,Good day! This is ******* from Arlo ************** I would like to convey to you our sincere apologies for the inconvenience. This issue has no doubt caused you some frustration, and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products and services. ******, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product and service in the industry. I would like to get in contact with you to make the best attempt to regain your confidence in our company and provide a solution to your problem as soon as possible.I've created case number ******** for your Arlo case reference. To provide you with the best assistance regarding this case, I kindly request your callback number, preferred callback time, and time zone. This information will enable us to reach you at a mutually convenient time. Our business hours are from 6:00 AM to 6:00 PM Pacific Time. Thank you and have a great day! Kind regards,******* *.Customer Care Advocate ******************, ***Review fromGerry S
Date: 12/11/2024
1 starGerry S
Date: 12/11/2024
***** *. I have been a customer of this company for the last couple of years. My payment are automatic deductions directly to your company in the amount of $12.99 monthly. For the last 8 months, I have been unable to utilize my cameras, and Im told that it was due to a software upgrade, which I never received, nor did I receive the notification, but the monthly payments continued. On 14 October 2024, I decided to spend a few hours getting cameras working. So, I called Arlo Technologies and spoke with two individuals, **** (customer service representative) and ****** (technician). I spent most of my time speaking with ****, who possess zero customer service skills, extremely rude and was basically trying to sell me a senior citizen package. ****** on the other hand, was quite the opposite and his mannerisms and willingness to fix the cameras were right on point. However, after a few hours of back and forth with both gentlemen, I had surpassed my time limit with the dynamic duo. In the interim, ****** was able to temporarily connect one camera and I informed him that I would reconnect with them the following day. He agreed and we hung up the phone. A few minutes later, **** called and stated that because we connected one camera, it was time for me to make the payment of $199.00. I told him after we connect all of the cameras, I would make the payment. He rambled about something or another and I hung-up the phone. He called my phone three times during the middle of night as a form of pressure/harassment. This didnt work, so, he resulted to sending a text, that reads, NO MORE BUSINESS WITH YOU NOW. REGARD ARLO ****. Then he disabled my security system to the point to where I have zero means of seeing anything outside of my residence.Arlo Technologies Inc
Date: 12/12/2024
Hi *****, Good day!This is **** from Arlo Customer Care.I would like to convey to you our sincere apologies for the inconvenience you have experienced with your Arlo cameras. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.*****, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry.I have created case number ******** as your Arlo case reference. Upon checking, there's no account related to ********************* For further assistance, please let us know your preferred callback number, date and time including the time zone. Our office is open daily from 6 AM - 6 PM Pacific time. Thank you and have a great day!Regards,**** *.Customer Care Advocate ******************, ****Review fromStuart W
Date: 11/18/2024
1 starStuart W
Date: 11/18/2024
Spent a large amount of money on their camera system only a few years ago. They started out fine, but have since intentionally degraded the video quality to the point the system is now nearly worthless. They are skirting the law by not changing the stated resolution (technically still 2k by pixel count), but have increased the compression and reduced the bitrate to the point that nothing is discernable. My wife from less than 10 feet away looks like a blurry unrecognizable mess. And this is with the more recent "Pro" cameras, "Pro" base, and paid storage subscription (which was supposed to be free when I purchased the system). Customer support has been absolutely unhelpful, and there is no resolution in sight since this is OBVIOUSLY an intentional service degradation via forced firmware update in order to reduce their cloud storage fees. I'd even be ok with that if they allowed the original bitrate recordings to be saved locally - but nope, still a blurry mess. I'd love to get my money back - but maybe a class action would be a better choice...Arlo Technologies Inc
Date: 11/20/2024
Hi ******,
Good day!
This is ***** from Arlo Customer Care.
I would like to convey to you our sincere apologies for the inconvenience you have experienced with your Arlo cameras. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
******, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry.
I have created case number ******** as your Arlo case reference. I will be contacting you within the day to address your concern.
Thank you and have a great day!
Regards,
***** *.
Customer Care Advocate
******************, ****Review fromvalerie p
Date: 11/17/2024
1 starvalerie p
Date: 11/17/2024
ARLO CORPORATE HEADQUARTERS makes it durn near impossible to contact them thru email unless you play there "ring around the roses game". Being the owner of a legal profession, the ONLY REASON WHY A BUSINESS TAKES THIS ACTION IS TO AVOID LEGAL PAPER OR EMAIL TRAIL GOING DIRECTLY TO COPORATE MAKING THEM LEGALLY RESPONSIBLE IN ANSWERING AS WELL AS BEING ACCOUNTABLE. IN OTHER WAY, THE ** EXCUSE WOULD BE "I WASN'T AWARE BECAUSE LOWER MANAGEMENT FAILED TO NOTIFY" would be deemed as clear and precise intent to defraud the consumers (paying customers).In reference to the Georgia Code Title 16; charging for services that knowingly is not working. In this case, since the Helena ********** the live recording or CVR isn't working in *******. Arlo has their employees deceiving the customers in attempting to have them believe it's their fault; mental manipulation to avoid the correction as well as credit to their account. The government agencies that govern corporations are being notified for legal purposes.Arlo Technologies Inc
Date: 11/20/2024
Hi *******, Good day! This is JC from Arlo Customer Care.I want to convey our sincere apologies for the inconvenience you experienced with your CVR. This issue has undoubtedly caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next interaction and transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products and services.Our records indicate that we currently have no CVR outages. If your CVR is not working, we'd like to reach out to you to assist you with your concerns.A separate email will be sent asking for your preferred callback time and time zone. For reference, here's the case #: ********.We look forward to hearing from you soon!Best regards,** *.Customer Care Advocate ******************, ****Review fromNgilane N
Date: 11/16/2024
5 starsNgilane N
Date: 11/16/2024
Im trying to understand why I am being charged $14.14 for a subscription that I no longer have. I completely deleted my account and canceled my subscription because my camera has not been working for over two months. It wont allow me to connect to the Wi-Fi, and I don't understand why. I finally gave up and canceled everything, but I am still being charged.There is no contact number for support; if you dont have a subscription, you can only reach them through email or chat. Since I no longer have a subscription, its frustrating that I cant get assistance. I HATE Arlo! Once that transaction goes through, my bank will be hearing from me because I wont accept this charge.Arlo Technologies Inc
Date: 11/17/2024
Hello Ngilane ****, Good day! This is ****** from Arlo ************** I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device/s and charges related to your plan subscription. Please let us know if you need further assistance regarding your Arlo devices and subscription. I will also be creating a case number to be sent to your email for your reference. For further assistance, please update the case. Thank you and have a great day! Regards,****** Customer Care Advocate ******************, ****
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