Reviews
This profile includes reviews for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 420 Customer Reviews
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Review fromDavid G
Date: 11/15/2024
1 starDavid G
Date: 11/15/2024
No warranty support. When devices fail under warranty they will not replace them. I had multiple tickets in for my broken doorbell camera, they would only tell me that it was my internet. The fact was the device wouldn't boot so it wouldn't connect to the internet. Eventually everything fell out of warranty, and now other cameras are failing within days of the warranty being up. The company is a scam, an incredibly dishonest.
Arlo Technologies Inc
Date: 11/16/2024
Hi *****,
My name is *****, a Customer Advocate at **********************. I am reaching out to you to address your concern.
We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience. I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.
Please be advised that I will be contacting you today, between the hours for 6AM to 6PM PST. If you wish to be contacted on a specific time , let me know and I will be happy to assist. I look forward to your response.
Thank you for doing business with us.
Regards,
***** *.
Customer Care Advocate
******************, Inc.Review fromWilliam A
Date: 11/04/2024
1 starWilliam A
Date: 11/04/2024
Cant get a hold of customer service unless you sign up for a billing account with cameras. So you cant cancel Specific plan unless you cancel a Camera plan that you dont have.Arlo Technologies Inc
Date: 11/06/2024
Hi *******, Good day! This is **** from Arlo ************* Team. I want to convey to you our sincere apologies for the inconvenience you have experienced. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization.Please let us know if you need further assistance with your device. A case has been created and an email has been sent as a reference. Sincerely,**** ****** *.************* Advocate **********************.Review fromLawrence A
Date: 10/30/2024
1 starLawrence A
Date: 10/30/2024
Horrible OVER BILLING! I stopped services over a month ago and closed my account! They are still charging my card! Filed a complaint with the bank! Next Im filing one with FTC! Stay away they are thugs without a Gun! Im going to break this $125 camera into pieces Ill never buy or use anything ***** again! RING IS BETTER MUCH BETTER! I hope its worth ruining your reputation stealing 7.99 bank blocked ********* wont steal again THIG!Arlo Technologies Inc
Date: 10/31/2024
Hello ********, Good day! This is ******* from Arlo ************** I would like to convey to you our sincere apologies for the inconvenience you have experienced with the charges for the plan. I will send you an email so we can address this unsettled concern. Also, I would like to obtain the email address associated with an Arlo account to work on this. Your Arlo case number in reference is case #: ******** Thank you and have a great day! Regards,******* V.Customer Care Advocate ******************, ***Review fromJim P
Date: 10/29/2024
2 starsJim P
Date: 10/29/2024
Absolutely not designed for vacation homes. Arlo has been selling cameras for ~10 years and they still can't figure out how to adapt to the new home IP address. Many times when power is lost at a home, the service provider issues a new IP address when power returns. This is a hassle at your regular home, because you have to reconfigure your cameras...but it is impossible at your vacation home that is 800 miles away!!! Yet at both homes all other on-line devices are fine.Right now my vacation home has had 4 arlo cameras off line now for 2 weeks. I can no longer keep track of my place. And you call your product a security camera???? I would guess at least 20 % of your customers are purchasing ********************** for their remote vacation home and Arlo is doing these customers a disservice. Then when you try to talk to someone at Arlo about this, you can't get past their first line support (who are very nice, but not ready for tough tech questions). I just can't believe that after 10 years of of being in this business they can't figure out how to adapt their cameras to a new IP (same wifi), when all other online devices can. And please don't say it's a security problem when all other online devices have no problem!!!!!Arlo Technologies Inc
Date: 10/31/2024
Hello ***,Good day! This is ***** from Arlo ************* Team. I want to convey to you our sincere apologies for the inconvenience you have experienced. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our *************** sorry to hear about the problems youre experiencing with your devices, and Id like to assist you further. To proceed, please expect a call from me today.A case has been created for your reference, and an email has been sent regarding this matter. If you require any additional support, please feel free to update the case.Thank you for your understanding, and I look forward to speaking with you soon.Sincerely,***** *.************* Advocate **********************.Review fromNorma R
Date: 10/27/2024
1 starNorma R
Date: 10/27/2024
We got arlo home security cameras 15 months ago, my husband paid $270.00 for a lifetime subscription and now he got and email wanting him to give them more money for update. He said no We contacted them and they are telling us it was a scam they don't have lifetime subscription and we got no help from them. Then how did our cameras work then? We can't use our cameras now because of this and they closed the case no refund nothing from them so we're just outArlo Technologies Inc
Date: 10/31/2024
Hello *****,Good day!This is Lily from Arlo Customer Care.I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device.I reviewed the case related to your concern. The case is about the report scam wherein you paid a lifetime plan. As discussed to you by my colleague, Arlo does not offer a lifetime plan. We would like to assist you further on this issue. I have created case number ******** as your Arlo case reference. I will be contacting you within the day to address your concern.Thank you and have a great day!Regards,**** *.Customer Care Advocate ******************, ****Review fromMichelle M
Date: 10/27/2024
1 starMichelle M
Date: 10/27/2024
ARLO TECHNOLOGIES CUSTOMER SERVICE SCAMMED ME. AND MY BANKING ACCT, I CONTACT THEM CALL WENT TO THE FOREIGN CENTER. THE GENTLEMAN PULL UP MY INFO AND THEM TOLD ME. THE BILLING *************** WILL REACH BACK OUT TO ME. HE CALLED ME BACK VEFIED ALL MY INFO, THEN VERIFY BANK CARD INFO SUBMIT REFUND FOR CANCELATION THEN DEBIT OVER ******* DOLLARS FROM MY ACCOUNT. ******* IS INVESTINGATING THEM. YOU CALL BACK TO CUSTOMER SERVICE NUMBER NOT WORKING,!!!! ALL OF SUDDENED,Arlo Technologies Inc
Date: 10/31/2024
Hello ********,
Good day!
My name is Jessa, a Customer Advocate at **********************. I am reaching out to you to address your concern. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.
Please be advised that I will be contacting you today within your local business hours. If you wish to be contacted on a specific time , let me know and I will be happy to assist.
I have created case number ******** as your Arlo case reference. I will be contacting you within the day to address your concern.
Thank you and have a great day!
Regards,
***** *.
Customer Care Advocate
******************, ****Review fromNicholas L
Date: 10/04/2024
1 starNicholas L
Date: 10/04/2024
This company used to be reputable until they placed their customer support behind the highest pay wall subscription and got rid of any hope of getting proper service. I will be fighting to get a refund for my mother who thought shed only need the basic annual package, priced at a whopping 150 DOLLARS A year with NO customer support, and I look forward to the class action that will soon follow from customers regarding this sham of a security company.Arlo Technologies Inc
Date: 10/06/2024
Hi ********,Good day! This is JC from Arlo Customer Care.I would like to convey to you our sincere apologies for the inconvenience you have experienced with your subscription and for reaching out to our support center. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next interaction and transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products and ************ can always reach our support center by launching your Arlo Secure app. From the app, tap settings, then support, select your product and your issue, and you will then have the option to connect to live customer support. For reference, feel free to visit the following link: *********************************************************************************************************************** records show that your account is currently subscribed to the Basic Unlimited annual plan via iOS/*****. For any billing inquiries related to in-app purchases, please contact ***** directly, as they manage these **************** can also update your Arlo case through this case number: 44298690.Thank you for choosing Arlo. Have a great ******** regards,** *.Customer Care Advocate ******************, ****Review fromStephen B
Date: 09/30/2024
1 starStephen B
Date: 09/30/2024
These people are thieves. You buy all the cameras under the guise of no fees, and all of a sudden it costs you $130 a year to view your cameras.Arlo Technologies Inc
Date: 10/01/2024
Hi *******, My name is *****, a Customer Advocate at **********************. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. I will get in touch with you in the hopes that we may rebuild your confidence and earn your continued business.Please expect an email within the day regarding this.Thank you and have a great day!Sincerely,***** *. Customer Care Advocate ******************, ****Review fromMichael B
Date: 09/29/2024
1 starMichael B
Date: 09/29/2024
!!!!!!!!!!!!!BUYER BEWARE!!!!!!!!! I have Arlo cameras and i have the days and times set when for the cameras to come on. All of a sudden my cameras are going off so i called arlo they told me they have changed their system and now i have to pay $499 per year. Well I just ordered rind and i am getting rid of my Arlo cameras they are not worth it.Arlo Technologies Inc
Date: 10/01/2024
Hi *******,
Good day!
My name is *******, a Customer Advocate at **********************. We thank you for bringing this to our attention. I will get in touch with you in the hopes that we may rebuild your confidence and earn your continued business.
Please expect an email within the day regarding this.
Thank you and have a great day!******* *.
Customer Care Advocate
**********************
Review fromCrystal S
Date: 09/22/2024
1 starCrystal S
Date: 09/22/2024
I bought arlo cameras, my partner set it up for me on his device. He invited me to join. Upon joining, I was prompted to buy a subscription. Know that you have to pay for a service to receive camera footage first of all. Know that you do not have to pay for a second subscription as another owner to receive camera footage. Their user experience defaults to make you pay for a subscription to get the app. After I paid $180 for a one year subscription, I figured out it was unnecessary and my new subscription was not associated to my cameras. My partners subscription was. I cancelled and tried to get a refund the same day. They have no humans to talk to, only AI chat bots and a circle of nonsense. Do your research before you buy and do not let these frauds trick you into buying another subscription you do not need and have no way to get a refund for.Arlo Technologies Inc
Date: 09/26/2024
Hello *******,Good day!This is Von from Arlo Customer Care.I would like to convey to you our sincere apologies for the inconvenience you have experienced with the subscription and to our support center. I will also be creating a case number to be sent to your email for your reference. For further assistance, please update the case.Thank you and have a great day!Regards,Von ******************** Advocate ******************, ****
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