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Business Profile

Weight Loss

Jenny Craig USA Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

This profile includes complaints for Jenny Craig USA Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jenny Craig USA Inc has 786 locations, listed below.

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    Customer Complaints Summary

    • 58 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Jenny Craig. There was an order scheduled to process on 12/11. The order has not processed and the company will not provide a refund for not delivering food.Their only offer has been to cancel my order altogether but they cannot give a refund, which means Ive already paid for something, and they have no problem canceling it. Not a good resolution. They have to deliver the product, otherwise I believe I am due a refund immediately. SCAM. Beware

    • Initial Complaint

      Date:11/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Jenny Craig saying I wanted to cancel my next shipment and all future orders. I had a pending charge on my bank account of $289. The representative told me that would disappear and the money would not be taken from my account. She gave me a confirmation number. They took the money anyway and delivered the product, but I was told they wouldnt. I called back and got repeatedly transferred and finally told that this was not something they could do. They would not take responsibility for giving false information or address my complaint any further.

    • Initial Complaint

      Date:11/20/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Summary: On 11/20/2023 I attempted to cancel an order of Jenny Craig food which I had not initially ordered and which I had also cancelled several days prior. The supervisor not only refused to refund or credit this order, but also questioned my intent of attempting to cancel the order!-On 11/17/2023, I received an email stating $284.99 had been charged to my account and that food (which I had not ordered) was being delivered. Accordingly, on 11/17/2023 I called Jenny Craig and cancelled this order with a customer service representative. The representative provided me with a cancellation confirmation number (***********). I also received an email confirming my successful cancellation. -Yet on 11/20/2023 I received an email again stating $284.99 had been charged to my account and the supposedly cancelled order (which I had not ordered in the first place!) was on its way again. I again called Jenny Craig and spoke with a representative, who attempted to work with his supervisor ... who refused to refund or credit the order and seemed to infer that I was attempting to work the system. Insult to injury!!!Note that all of this is about an order I had not requested in the first place! When I placed an initial, one-time order on their website I explicitly stated I did not want to participate in the auto-renewal program. I had ordered a two-week supply to see how the new Jenny Craig food and system operated. This has been extremely disappointing and saddening, as I had been a loyal Jenny customer for over twenty years. Plus I just purchased a Club Jenny membership for $59.00 when I spoke with the representative on 11/17, and given this debacle I am now reluctant to attempt to use it. I have never before disputed a credit card charge nor submitted a BBB complaint, yet here I am.

    • Initial Complaint

      Date:09/20/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company did not disclose its affliation with nutrisystem. The food is the exact same food, coming from the same warehouse as nutrisystem. The nutrisystem food program did not work for me. Had I know it was the same program, I would have never ordered Jenny Craig's food. This is false advertising and very misleading.

    • Initial Complaint

      Date:07/19/2023

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started the program sometime in January and paid over $200 for the year; about 3 months later the business closed down. I recently found out they are under new management and will be re-opening. I called ************* spoke to a rep told her what happened, and she said no refunds will be done. ******* also told me they have no way to see my previous account. I do not think it is right that I paid for a year and got only 3 months. I want my $200 back. This is unfair and needs to be corrected. They should have told me when I signed up that they were closing! I would have never paid for a year!!

    • Initial Complaint

      Date:07/07/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January of 2023 I renewed my membership with Jenny Craig. When I arrived at the brick and mortar location, the diet counselor informed me that the location was being remodeled--there was no air conditioning, bad smell and their freezer kept shutting down. The quality of the food I ordered was bad/spoiled, etc; I became physically sick from several of the products purchased and did not receive any remedy from the company. I received a notice the company was going into bankruptcy and there was no way to recover my costs. The company knew they were in financial distress, going into bankruptcy but allowed me to pay the membership fee and receive poor quality food.

    • Initial Complaint

      Date:06/12/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Jenny Craig for a VIP 25 year's membership on 02/24/2023, Jenny Craig order #******** then got an email that they were closing their doors on 5/4/2023 ... less than 3 months into the 12-month term of my membership.I tried to get reimbursement from my credit card company; I filed a claim on 5/8/23 and was informed on 6/7/23 that there's nothing they can do for me.I'm entitled to at least 75% of the $199 back.

    • Initial Complaint

      Date:05/23/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jenny Craig closed down I paid $200 for an annual fee in January and I'd like a refund and no one answers from them and it's too late to file a dispute with my bank

    • Initial Complaint

      Date:05/21/2023

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to attend my weekly coaching session at the Jenny Craig center and the doors were locked. No heads up, no cancelling of session, nothing. I have tried to call Jenny Craig member services and customer service with no response. My issue is that on 4/13, I paid for an upgraded membership, $199. This yearly membership included weekly meetings, online access, coaching, etc. With the company closing completely, my money was taken and I will receive no services in return, basically my money stolen.

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 20, 2023 I joined Jenny Craig at the *******, ** location. I paid a $199.00 annual membership fee. The membership should have gone until 4/19/24. However, two Wednesdays after I joined, I received a phone call from my coach at ******* that I shouldn't come in today because Jenny Craig has closed. She said that I could telephone customer service and she also gave me the **************************** website address so I could email the company. I did both. I called and nobody answered. And I sent an email. Nobody has responded. I signed up for a year and got two weeks. So I would like a refund of $199.00. Thank you for your support.

    Jenny Craig USA Inc is NOT a BBB Accredited Business.

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