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Review fromRichard L
Date: 12/30/2022
1 starRichard L
Date: 12/30/2022
7 MONTHS AND STILL WAITING:On June 3rd I signed a contract with the Better Earth company to have solar panels installed on my roof. Installation of the panels was completed on June 18, 2022. Since then, I have been making payments to GoodLeap (the loan company) which began shortly after the install. Better Earth has rebated me some of these payments.When after roughly 3 months my solar service had not yet been turned on. I got in touch with the ********************* regarding this. They told me that my property was not even in their inspection plans. I then called the Better Earth sales person with whom I signed the contract and brought him up to speed. After some days, he called me back informing me that he found out that the ********************* had responded to Better Earth, rejecting the particulars of the installation. About a month and a half later a technician and a ************* inspector came to my home and reached an agreement as to how to meet city code. After another month or so a Better Earth technician came out and worked on the installation. After another month and a half a worker from Better Earth and a ************* city inspector came out and examined the install and o.k.'d it but now new design plans needed to be drawn up. That was on 12/22/2022. This is December 30th and after nearly 7 months we are still waiting for the system to be activated. Meanwhile - I began to lose faith in Better Earth and back in either October or November went up in my attic to see if I might find "issues" there. In 2 locations I found that the large screws that attach the solar panels to my roof had nearly completely missed the roof studs. I mentioned this to my salesman texting him pictures I had taken with my cell phone and also later to the technician who came out for the latest inspection with the city. I've heard nothing back from either of them yet concerning that.Its December 30th and my solar system has not been turned on yet.
Better Earth Solar
Date: 08/14/2023
Hello *******!
We appreciate your feedback and see that we finally got your project activated and working for you. We strive to deliver the best solar customer experience and it pains us to hear that your experience was so far away from our goal. Please use our new customer portal and our new live chat in to receive immediate assistance in the future so these delays will be a thing of the past!
-Better Earth
Review fromStella D.
Date: 12/29/2022
1 starStella D.
Date: 12/29/2022
My project has been in work since May 2022, this company lies and lies, always blaming APS or the *************** for delays when in fact the issues have been on their part because of all the resubmissions due to corrections needed. I have all the emails from APS PowerClerk with request for corrections and reminders of submissions. Ive been handed from person to person and each state they are seeing my project to the end, they have provided me with half truths and I feel I have been led on. I still do not have my project completed up and running. In speaking with my power company APS today on 12/29/2022, I was advised that the final documents were submitted on 12/27/2022 and not in November as Better Earth has stated, again half truths because they probably needed correction. My project keeps getting put to the bottom of the pile every time corrections and submissions have been done. After speaking with APS today I was finally able to access my project and was able to see all the corrections that were needed from Better Earth, so clearly Better Earth has caused these delays, on top of that I had a guarantee of minimum 9KW hour system but APS only shows 7.6KW. To anyone considering Better Earth I wouldnt, but if you do keep all communications from your *************** as well as any texts, emails from Better Earth should you need to go the legal route as Im considering and already looking at attorneys. I would prefer they cancel all contracts and debts they have created, remove their equipment and place my house back to its original good condition and start over with a more reliable honest company.Better Earth Solar
Date: 08/14/2023
Hello ******!
Better Earth provides 5star service to an overwhelming majority of our homeowners, and it pains us to hear that we did not deliver the same on your project. We are delighted to see that our escalations specialist stepped in to bring your project to activation, and you now have the sun working and benefitting you and your bank account for decades to come. Thank you so much for your feedback and we look forward to providing a much better customer experience from here on.
-Better Earth
Review fromCatherine S
Date: 12/22/2022
5 starsFrom my first contact with ******, Better Earth has exceeded expectations. The design work was handled very quickly, and installation proceeded far sooner than I had anticipated. The workmen have all been polite, thorough and neat. The permits were approved very quickly indeed, and the inspection happened as soon as the permits were in hand. So far, it has only been about a month from the point we made a decision to inspection. Communication has been outstanding from the start. We receive both an email and a text message at each milestone, and ****** keeps in touch regularly. He was here on installation day, making sure everything was running smoothly, and that we were happy. He has been an excellent partner through this process.I would have no qualms recommending Better Earth -- indeed, we have recommended them to our friends in the ***********.Review fromMercedes Q
Date: 11/22/2022
1 starMercedes Q
Date: 11/22/2022
Terrible, la compaa de Better Earth no han cumplido con el contrato. Desde el mes ******* firme el contrato con el vendedor *******************************, persona sin educacin ni tica profesional, trabaja para Edge Solar. En junio instalaron los paneles solares, hicieron huecos en el techo donde no deban y dejaron un cable suelto en el tico. La compaa Better Earth hasta la fecha dice no tener los permisos para revisin y encendido de los paneles solares. Es muy estresante la incertidumbre. Por favor lean los mensajes para q no pasen por esta situacin. Tengo muchas cosas negativas q decir hacer a de esta compaa. ****** **** al ******** por no tener leyes fuertes contra las compaas negligentes. Solo **** y Bianka de Better Earth valen la ***** pero ellos no tienen suficiente autoridad para ayudarmeBetter Earth Solar
Date: 08/14/2023
Hola Mercedes!
Agradecemos sus comentarios y vemos que nuestro miembro del equipo de escaladas lo est ayudando y asegurndose de que su proyecto se active en un futuro muy cercano. Ella ********* ayudndote siempre que necesites ayuda. Gracias por sus comentarios y esperamos ver su proyecto activado pronto!
-Better Earth
Review fromLisa H
Date: 11/22/2022
2 starsLisa H
Date: 11/22/2022
Long delay getting system started. Panels installed 6/2/2022. Still not turned on (11/22/2022). Ive called many times and have been told its d/t my power company and county.Better Earth Solar
Date: 08/25/2023
**************!
We strive for speedy timelines and the best customer experience in the industry. We are sorry we missed our **** on your project. Thank you for sharing your experience. We see you are now up and fully activated and we look forward to building a better customer support process to ensure your experience with us only enhances over the next 25 years!
-Better Earth
Review fromSam V
Date: 11/19/2022
5 starsI was referred by a friend of mine to better earth. ******** came to our home and was super helpful as well as his partner ***** who we talk through Zoom. They explained everything super well, no hidden fees or extra charges. They took their time to explain to us how the system worked. Their installation process was quick, and they took care of all permits. It was hassle free and they were constantly in communication with us. They went above and beyond to make sure everything went well. I couldnt have been more pleased with ******** and ***** professionalism and would highly recommend them and their company to anyone who is serious about getting solar. Theyre still in contact with us making sure everything is going well with our system and if we need help reading our *********************. Thank you guys.Review fromDonald
Date: 11/15/2022
1 starDonald
Date: 11/15/2022
Long delays in my system getting up and running. They are quick to collect the money front 90% for solar installation. Final design approved on 8/16 I had my solar installed on 9/16. The initial inspection was scheduled on 10/17 where Better Earth failed to show up The next inspection was scheduled 11/2 where the city called out issues that need to get ********** of which was the installation not done per the design.Weeks have gone by without communication on when my solar system can be up and running.I am not happy with choosing them as my solar installer.Better Earth Solar
Date: 08/14/2023
Hello ******!
As a company, Better Earth is continually growing and providing a better and better experience for each of our customers. It is frustrating to read your experience and see how badly we dropped the ball with your project. We have looked into your project and see that you are now activated and have a fully functioning solar system benefitting you for the decades to come. We appreciate your feedback immensely and will only grow stronger from it. Thank you!
-Better Earth
Review fromFelipe A
Date: 11/09/2022
5 starsMy family is very happy with the solar system installed for Better Earth, the representative explained in detail the whole process in very professional way, and any questions always received quick answers, also happy with the technicians who installed it quick and professionally. I highly recommend Better Earth.Review fromDAISONG Z
Date: 11/09/2022
5 stars**** has been awesome to help us walk through everything and deliver above and beyond! Better earth is excellent from the beginning to the end and pay attention to every details.Review fromBen B
Date: 11/09/2022
5 starsThe sales ****************** team, and customer support team made the whole process so easy. Its a no brainer to sign up with Better Earth!
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