Reviews
Customer Review Ratings
Average of 208 Customer Reviews
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Review fromRaquel C
Date: 11/09/2022
1 starRaquel C
Date: 11/09/2022
Terrible experience Installation was done without permits and I they told me the permits were approved. Until this day I still dont have any solar power. The worst experience EVER. I DONT RECOMMEND THIS COMPANY.
Better Earth Solar
Date: 08/14/2023
Hello ******!
We appreciate your feedback and are glad to see your system is now up and running, and our escalations team has addressed your concerns. We will use your feedback to only grow stronger and learn from our mistakes. Thank you for sharing and if anything is ever needed for your system, please let us know!
-Better Earth
Review fromStephen N
Date: 11/08/2022
5 starsI was referred to ***************************** at Better Earth Solar and I am so glad I was! ***************************** and the folks at Better Earth Solar made the whole process easy and they took care of everything! My only regret is that I didn't call Better Earth Solar sooner! I love not having an electric bill. I shopped around and Better Earth Solar is the BEST! I highly recommend calling them ASAP and go Solar!!Review fromLarissa S
Date: 11/07/2022
1 starLarissa S
Date: 11/07/2022
As soon as the panels were installed, they have shown up 2x unannounced to the house. No call to schedule or to reschedule on a part that needs to get fixed before the city comes out to approve the turn on. I have contacted them 3x on the issue as well as had my sales rep reach out. They said they will follow up and still have not after 2 weeks of waiting.Better Earth Solar
Date: 08/14/2023
Hello *******!
We appreciate your feedback and Better Earth certainly cares about each homeowner's solar experience. We are recognizing that there may still be some lingering issues at your home and have already pressed on our teams to resolve these immediately. Thank you so much for your feedback and we will be in touch very soon!
-Better Earth
Review fromJUstin B
Date: 11/01/2022
5 stars******* with Better Earth Solar has been extremely helpful throughout the whole process. Whenever I had any questions regarding the installation and after the activation he was Quick to respond with answers. If he didnt know something which was rare, he called the appropriate people who would know and either would contact me back or the company would contact me themselves. I have already recommended ******* to many of my friends and family.Review fromMarco V
Date: 10/29/2022
5 stars******************************* ******************* with the site surveyor department was very polite and conducted himself in a professional manner. He was quick, efficient and decisive with his work and answered every question I had. He also provided information on why solar panels are the future.Review fromWilfredo
Date: 10/29/2022
5 starsWe were introduced to Better Earth by ****** and couldnt be happier with this companys service, professionalism, knowledge and speedy installation. Our family has since referred anyone we know interested in solar panels directly to him!Review fromOtaner G
Date: 10/28/2022
5 stars****** was great to work with! Super easy and detailed. I had a clear understanding of not just the cost but the whole process. Within weeks permits were approved and the solar system was installed. The crew was super fast. Can't wait to get it powered up!Review fromCatherine R
Date: 10/26/2022
1 starCatherine R
Date: 10/26/2022
My solar panels were installed on July 14. However, the system is not operational because Better Earth Solar has not made arrangements for the City inspection or the PG&E inspection.Better Earth Solar
Date: 08/18/2023
Hello *********!
We appreciate your feedback here and after looking into your project are pleased to see you are fully up and activated. We are committed to providing an amazing solar experience and are disappointed that we have fallen short of that thus far. Please rest assured that if you need anything in the future, we will be ready to assist however you may need!
-Better Earth
Review fromRick C
Date: 10/24/2022
5 starsI recently had solar panels installed by Better Earth. They have been great so far. **** has been on top of everything from the moment he stopped by to talk about the panels, cost, process, etc. until now. Literally every step of the way.Review fromRobert K
Date: 10/21/2022
1 starRobert K
Date: 10/21/2022
Better Earth is the worse organization I have worked with in the last 30 years, within the construction industry. Their level of incompetence, inefficiency and inability to complete a project places them in rarified air. I have been waiting over 3 months for Better Earth to fix an electrical panel, that they broke at my house. They have sent 5-6 people, none of which have been able to resolve the issue. They don't seem to care that if water enters the electrical box, someone could be electrocuted and the electrical system could be shorted out. Oh btw... after starting in July of 2022, it is now late October 2022 and even with PG&E acceptance, they have been unable to start my system up and produce any electricity. NEVER use this company unless you are a m********Better Earth Solar
Date: 08/18/2023
Hello ******!
We strive to provide an amazing solar experience for every customer and we are disappointed that we shortchanged you here. Looking into your project, we are happy to see you fully activated with all issues resolved. Please rest assured that we are ever-expanding on our customer support and if anything is ever needed in the future, we will do everything we can to assist. Thank you for your feedback!
-Better Earth
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