Complaints

This profile includes complaints for Page Turner Press and Media's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Page Turner Press and Media

  333 H St Ste 5000 Chula Vista, CA 91910-5561

• 

  Page Turner Press and Media

  601 E Palomar St Ste C-478 Chula Vista, CA 91911

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/29/2023 I made an agreement with pageturner to republish my book ********* listened. After spending $4000.00 and the book gets published. So about 3 months ago I called pageturner to order some books for my website. They responded by telling me there printer was down. Okay fine. But 3 months go by and it's still down and now they won't answer the phone or emails. I tried several times to get my money back. Which is in the contract that I can do that. I still get no response. I will never to business with them ever again.

  Business Response

  Date: 08/26/2024

  Dear BBB,
  
  Thank you for providing us the opportunity to address Ms. ****** concern.
  We assure Ms. ***** that our *************** is fully equipped to assist with her issue. We would like to confirm that our printing operations have been functioning smoothly for several weeks, and we are confident that her concern can be resolved promptly. We encourage Ms. ***** to directly contact the PageTurner Press and Media *************** for further assistance regarding her book and the ordering process.
  
  Sincerely,
  PageTurner Press and Media

  Customer Answer

  Date: 08/26/2024

  Well I wouldn't know that because they never returned any of my calls. So how am I supposed to talk to them if they don't call me. They have my number. 

  Business Response

  Date: 09/06/2024

  Dear BBB,
  
  Thank you for providing us with the opportunity to address Ms. ****** concerns. Our representative has been in direct communication with Ms. ****** where she was able to outline her concerns in detail. We have assured her that these matters will be escalated to our executive team for further review.
  
  Sincerely,
  PageTurner Press and Media

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023 I contracted with *** ******* of Page Turner Publishers to publish my book. I was told that he would then try to contract with a traditional publishing company to secure me a good contract for my book which would provide a good price, and options such as higher returns for my book. Over time I secured a contract with ************************************** which provided a contract with options such as greater sales in other countries, advertising in publication magazines, an ad in the heart of ********, placement in book stores, and good royalty checks. This July marked one year and 2 months since I started this journey, and I have yet to be paid for anything. *** is no longer answering his calls and the agent he contracted with is a phony. He simply took the name of an employee at ***************************, pretending to offer contracts, but all the time the two of them were working together to rob me blind. I have contacted *************************** , the ** I, the * T C and AARP *raud line. I want this company out of business and I want my money back.

  Business Response

  Date: 08/12/2024

  Dear BBB,
  
  Thank you for allowing us to address Ms. ******** concerns.
  
  We sincerely empathize with Ms. ******** situation and want to reassure her that PageTurner Press and Media remains committed to conducting legitimate business transactions and fulfilling the services she has availed of. While the agent she mentioned is no longer associated with our company, we are fully dedicated to reviewing her case and ensuring that her concerns are addressed thoroughly.
  We kindly encourage Ms. ******* to contact our ********************** at her earliest convenience. We are confident that, through direct communication, we can work together to reach a satisfactory resolution.

  
  
  Sincerely,
  
  PageTurner Press and Media

  Customer Answer

  Date: 08/13/2024

  I reject the response from Page Turner because it does not show how nor when the complaint will be addressed.  I have made numerous calls to the business and was told to press 1 for the operator who then tells me to speak to author care who then tells me that no one is available to talk to me.  I call this a run around.  I have left numerous messages but have not been called back.  I see that the agent, *** ********* is not working there anymore, but not how they plan to refund my money.  At this point, there is nothing I want from the company except a refund of every ***** I have paid into the company, the withdrawal of the ability (right) of the company to continue to make, sell, or distribute my book, the agent , *** *********, jailed for fraud and this company permanently closed for business.  It should not be able to continue to defraud people. PLEASE BE AWARE THAT I HAVE ALSO CONTACTED SEVERAL OTHER ************** INCLUDING MISSOURI'S STATE ATTORNEY.  I FULLY PLAN TO GET EVERY ***** OF MY MONEY BACK.

  Business Response

  Date: 08/21/2024

  Dear BBB,
  
  We sincerely appreciate the opportunity to address Ms. ******** additional concerns.
  We continue to believe that the most effective way to resolve this matter is for Ms. ******* to communicate directly with our *********************** They are uniquely positioned to ensure that her concerns are promptly directed to the appropriate departments within our company.
  In fact, we have already logged her communications with the department and have endorsed them to the proper departments. We kindly request her patience as we do our best to address her concerns.
  
  Sincerely,
  
  PageTurner Press and Media

  Customer Answer

  Date: 08/22/2024

  I do not accept Page Turner's response.  In fact Page Turner has refused to answer my calls to the author support cent.  I have called multiple times daily, left messages, but to date have not received any of my money back.  I will continue to try through multiple agencies , including the ********* AND THE STATE ATTORNEY GENERAL to collect every ***** extorted from me.  No one answers the phone there , the operator will simply inform you that no one is answering the number.  I would like the president of the company ,***** T. ****** to communicate with me directly about how and when he plans to pay me back.

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024 ***** ****** reached out to me and told me that he had a bookstore would order ****** copies of my book (******** *****) if I had book refund insurance. All I had to do was pay $2000. I didn't have the money but my kids dipped into their savings account. I made 2 payments of $1000. First one on April 25 and the second one on May 21st. I stopped hearing from ******. I emailed the production team and I was told I hadn't made the last payment. Well when I showed them proof that I did I received a long email from their audit department stating that ****** was taking the payments for himself and he is under investigation. They told me they would get back to me and that was June 17th I believe. I emailed for an update and no response.

  Business Response

  Date: 07/23/2024

  Dear BBB,
  
  We appreciate this opportunity to respond to Ms. ******** concern.
  
  We have logged and endorsed her concerns to both our Finance and ***************** who are currently reviewing the matter. We greatly appreciate Ms. ******** patience as we investigate her payment concerns and request that she allow us at least 72 business hours to thoroughly look into it. Furthermore, we recommend that she contact us after this period for an update on the possible resolutions to her concern.
  
  Sincerely,
  
  PageTurner Press and Media

  Customer Answer

  Date: 07/23/2024

  I am rejecting their terms because they want me to contact them after 72 hours to find out the resolution. I reject this because when I wanted to resolve this I received no response. I don't trust that they will resolve this. The only resolution I see is a full refund. Which is reasonable considering I was suppose to get a ****** book order. That could have been as little as $45,000 for my family. 

  Business Response

  Date: 08/06/2024

  Dear BBB,
  
  We are much obliged for this opportunity to respond to Ms. ******* follow-up concern.
  We empathize with Ms. ****** for any inconvenience this may have caused. However, we would like to emphasize that we adhere to a thorough process to address concerns such as these. As part of this process, a representative from our *************** needs to communicate with her and gain a comprehensive understanding of her transactions with the company. We appreciate her patience as we work to address her concern.
  
  Sincerely,
  
  PageTurner Press and Media

  Customer Answer

  Date: 08/11/2024

  I called Page Turner on August 8th at 12:30. As I expected no answer. I left a message and have not received a call back. 

• Initial Complaint

  Date:06/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, on May 31 2024 PageTurner was doing marketing work for me i was told to help expand my brand a ad in Publishers Weekly would benefit me. I did finally agree after a few phone calls over a couple of months imagine my surprise when my ad they said was displayed in the June 10,2024 paper.After making some phone calls and making sure of the cost of my ad a quarter page ad total cost $425.00 dollars needless to say even allowing for a profit to PageTurner even double the cost that still looks like almost $4,000 dollars over charged.I would hope to settle this amicably if you could be of service i would greatly appreciate it.They are no longer taking my calls or answering my email requests.I also have book contract through them hopefully that is fulfilled shortly,Thank you for your time *********************

  Business Response

  Date: 07/03/2024

  Dear BBB,
  
  We appreciate the opportunity to address **************** concern.
  We would like to assure ************ that our prices reflect the value and quality of the services we provide. We believe our offerings are designed to deliver significant benefits to his brand.
  If ************ would like to further discuss the advantages of our services, we encourage him to contact his agent or our *************** directly. We are here to provide any additional information and support he may need.
  
  Sincerely,
  
  PageTurner Press and Media

• Initial Complaint

  Date:06/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Page Turner Press and Media contacted my uncle, Reverend ****** *********************** to republish his book (************************************** 1917-1995: **************** Nigerian Vanguard of Catholicism).Page Turner Press and Media claims they are working with a bookstore company named Waterstones Bookstore to publish his book. Till date, Page Turner has received $55,500 from him and still asking for more money, but no indication as to when he will start receiving his royalty payments. A ******************************* of Page Turner and a ************************* of Waterstones have been the main contacts.Date of Transaction: From 12/20/2023 -What the Business committed to provide you: To pay royalties of $750,000 from chain of Bookshops of Waterstones Bookshop, using the Distribution Chain Manager, a *************************. Page Turner has refused to pay the $750,000 (which they eventually reduced to $735,000) plus the total Expenditure. We reached out directly to Waterstones Bookstores, Waterstones confirmed there is NO contract nor arrangement between Waterstones and Page Turner Press and Media in regards to a 2023 republishing of (************************************** 1917-1995: **************** Nigerian Vanguard of Catholicism) by a **************************. In addition, Waterstones Bookstores stated that any communication from a *************************, purporting to represent Waterstones Bookstores in a contract agreement with a ************************** is a scam communication. After hearing from Waterstones, we did some research and noted that ***************** issued a Publishing Scam Alert on September 22, 2023, to inform authors that Page Turner Press and Media is known for scamming authors.The amount of money you paid the business: $55,500 Desired Settlement: PAYMENT OF THE AGREED ROYALTIES OF $735,000 Plus the money spent $55,500 In addition, their business should be permanently closed so that they do not operate in the same manner again and their officers handed over to the Police.

  Business Response

  Date: 06/13/2024

  Dear BBB,
  
  We appreciate this opportunity to respond to **************** concerns.
  To begin formulating a resolution for ************, we will investigate the transactions that he has had with our agents. We will also communicate with his agent, especially given the nature of the concerns raised. Nevertheless, we would like to reinforce that any experience he has had with one of our agents does not represent PageTurner Press and Media in its entirety. Consequently, we encourage ************ to promptly reach out to the PageTurner Press and Media *************** and express his sentiments to our trusted representatives directly. We hope to provide him with a satisfactory resolution at the most opportune time.
  
  Sincerely,
  
  PageTurner Press and Media

  Customer Answer

  Date: 06/13/2024

  Hello,
  The only resolution to this issue, is a refund of $55,500. This is the amount I paid to Page Turner Press and Media. *******************************, Head of Acquisitions, forwarded all the receipts to me and spoke on behalf of Page Turner Press and Media. 
  

  Regards,
  Rev. Father ***********************

  Business Response

  Date: 06/28/2024

  Dear BBB,
  
  Thank you for giving us the opportunity to respond to **************** additional concerns.
  
  We are currently looking into the specific services that ************ has availed from us. Please understand that a refund request must undergo due process. Nonetheless, we have already endorsed the request to our finance department. While our *************** sorts out the specifics, we would be grateful if ************ could also communicate with us directly.

  
  Sincerely,
  
  PageTurner Press and Media

  Customer Answer

  Date: 07/03/2024

  I have informed Page Turner to communicate with me directly via e-mail. My email address, which they already have, is ***********************.

  The only resolution, as previously stated, is a refund of $55,500. They have my bank account details to send a wire transfer. Once the money is in my account, then this issue would be resolved.

  Page Turner should email me when the wire transfer is done. If they have any question for me, they should email me and cc BBB. I am more than willing to communicate with Page Turner, but via email only. 
  

  Thank you,

  Father ***********************

   

   

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ****** to pageturner to publish my book. They were very slow but eventually got it done. It was posted on Amazon, ****** and ***** website as well as pageturner website. The problem now is that about 6 weeks ago they removed my book from Amazon. The paperback version as well as the Kindle one. I spoke with someone in author support. She said that their printer was down and they were working on fixing it. I talked once more with someone in author support. She said that the problem was resolved and I should see my book back on Amazon within 5 to 10 business days. Now it has been 4 weeks and nothing resolved. Now I cannot get a hold of anyone on the phone. I have left many messages but they do not return my calls. I am so frustrated with this company! I just want them to post and print my book again!! The book title is: the Impossible overcoming unthinkable abuse by *********************. I believe this company is a scam and needs to be stopped.

  Business Response

  Date: 06/05/2024

  Dear BBB,
  
  We appreciate this opportunity to respond to ****************** concern.
  To springboard a suitable resolution for **************, we have endorsed her to the PageTurner Press and Media **************** We assure her that should there have been a lack of communication or response, on our part, it is purely unintentional. Our representative will reach out to her to clarify the specifics of her publication.
  We are committed to ensuring that our clients are accommodated in their concerns. Thus, we are hopeful that we will resolve her concern and reach a mutually agreeable resolution.
  
  Sincerely,
  
  PageTurner Press and Media

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  page turner charged me for printing cost and hasn't produced my royalties. the claim ****** books brought over 2000 copies the printing cost was ******* ad my insurance was *******

  Business Response

  Date: 05/30/2024

  Dear BBB,
  
  Thank you for giving us the opportunity to address ******************** concern.
  
  To provide a suitable resolution, we have forwarded her claims to our **************** The department will review the services **************** has received and examine her royalty reports. To expedite this process, we encourage **************** to contact our *************** directly and provide detailed information about her claims. It is essential for us to fully understand her concerns, as it is uncommon for any of our agents to make statements about royalties for unpaid book sales. We are committed to resolving this issue promptly and to ******************** satisfaction.
  
  If there are any further questions or additional information needed, please do not hesitate to contact us.
  
  Sincerely,
  PageTurner Press and Media

  Customer Answer

  Date: 06/11/2024

   Please understand that i was never asking for my royalties and here is why.  The evidence i sent to the BBB showed that PAGE TURNER  had nothing in play to get me royalties. there was never any real purchase offers. I was told that ****** books wanted to buy 5000 copies of my book then it change to 2500 copies of my book.Page turner stated that i had to pay the printing cost up front. Because i could not afford to pay $17.000 for printing costs. Since i could not pay that amount for the printing fee. They told me that ****** would  buy 2500 if i could pay the printing cost.  I took out a loan expecting  to receive the royalties in 5 days.  The royalties was going to be used to to pay off the loan.   5 days became 45 days.  Then Page Turner tried to get another $6000 claming that Waterstone would be offering me $295,000. I then contacted the real "****** books" and "Waterstone books", only to find out there was never any contracts made between either company and Page turner. Both companies were proactive in letting me know the documents Page turner sent were fake.  Page turner lied.  I am not asking for Royalties.  From the beginning I was asking for my insurance money $3000, plus another $1000  media cost and the $9000 that was to used for a book order that did not exist.Page turner also tried to tell me that the delay in getting my royalties was because a fight between ****** and Waterstone.bids for my book orders.
  
  I am rejecting a business order is because there really was never a purchase offer.
  
  All documentation will be forward to you.
  
   

  Business Response

  Date: 06/18/2024

  Dear BBB,
  
  We appreciate this opportunity to respond to ******************** further concerns.
  We sincerely empathize with **************** for any undesirable experience that she may have had in the care of one of our agents. We would like to assure her that this does not wholly represent PageTurner Press and Media, as our authors are our partners in thriving for success. Further, we expressly request that **************** contact our *************** to expedite a satisfactory resolution as we are currently backtracking the services she has availed with us.
  
  Sincerely,
  
  PageTurner Press and Media

  Customer Answer

  Date: 07/12/2024

  I just want my money back and i don't know how to contact  their care department for resolutions. Plus many times when i call Page turner,i get know answer. This tactic of page turner seem to me to be a stalling technique.When i call them i get the number is not in services . I don't understand why they are not trying to contact  me. Additionally why is Page turner saying things like i won't get my money.
  

• Initial Complaint

  Date:05/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2023 i was contacted by ***************************** that my book has come under a contract *************************** for traditional publishing. All of the expense was told to me that they were necessary because the traditional publisher required it. I have researched all of the connecting parts of Page Turner. It saddens me the great length that has gone on to assess money from hard working people. My health has suffered due to this brokenness of heart. I trusted you.Now ********, who states he has connections with *********. A ***************************, who refuses to respond to me, says she is the Publisher Director for MacMillan Publishers.I tried to avoid any further action, but it is sad. In all of MacMillan publishing fraud alerts they do not do business with Page Turner ************************************************* began to receive several calls from a ***********************, stating he is a Publishing Director for MacMillan. I contacted ********* they have no one by that name. Then I started getting a unknown number call from a man they named ***. I had great hopes like many but after researching this company everything they told me was a lie. I have several email from ******** saying its a scam. The expenses was for website and radio interview that I was told that ********* required to fulfill the contract.

  Business Response

  Date: 05/14/2024

  Dear BBB,
  
  Thank you for bringing ****************** concern to our attention. We want to emphasize that PageTurner Press and Media operates as an independent organization and has not declared any partnerships with any other institution in the industry. Any services ************** may have undertaken with PageTurner Press and Media, for marketing purposes, are solely for marketing and brand endorsement, and do not guarantee a direct partnership.
  Maintaining the integrity of our business practices is paramount to us. Thus, we take all complaints seriously and are committed to investigating ****************** claims thoroughly. His request has been forwarded to our dedicated PageTurner Press and Media *************** for immediate attention.
  We trust that these actions will lead to a satisfactory resolution for ****************** concern.
  
  Sincerely,
  
  
  PageTurner Press and Media

  Customer Answer

  Date: 05/14/2024

  The fact that this company refuses to accept their part in the request for money to secure a traditional publish contract for me is a great indication of their lack of decency. Why would I have paid money to a company that had no connection or reason for payment that would give me the opportunity to gain a traditional publisher. Each item was a requirement from the said traditional publisher(MacMillan) to be aquisitioned by *********. I have discovered Page Turner can not do business with ********* because of their record as a scam. This is on MacMillans website. I will not be taken by this company. There are so many companits about this companyon this BBB site. But my complaint will go as far as it need to expoise this company finally and refund me my money. I have the emailas and saved phone calls that clearly states their intentions. This must stop. On May 13, 2024 I recieved a text from ***************************** acting as if I have not stated the truth of this complaint. This is unexceptable.

  Business Response

  Date: 05/17/2024

  Dear BBB,
  
  We appreciate this opportunity to respond to ****************** further concerns.
  We sincerely empathize with ************** for any undesirable experience that he may have had in the care of one of our agents. We would like to assure him that this does not wholly represent PageTurner Press and Media in any way, as our authors are our partners in thriving for success. We expressly emphasize that we have only begun to endorse his concerns to our *************** and are currently looking into his account with us. We hope that this will springboard into a satisfactory resolution for **************.
  
  
  Sincerely,
  
  PageTurner Press and Media

  Customer Answer

  Date: 05/21/2024

  I do not accept this cookie cutter response from this company. I have made them aware of this for many months and they are truly aware of their company practices and not just the works of one agent. I want this resolved as I have requested no other exceptions. This company does not under any terms do business with MacMillan Ethics and Compliance also have been made aware of this fraud and have ther own process. 

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company contacts me multiple times a month. In the last 2 days I have received 3 messages telling me to return their call because of an urgent manner. They have used multiple tactics to try to get me to call to discuss one of my published books.I have no desire to work with this company. I have emailed them in the past to tell them to stop calling me, and have called them once before as well. I receive an average of 3 calls per month from them, all of which I ignore. Now I have 3 in one day.I am prepared to pursue legal action against them now unless this stops and they stop calling me. This is now harassment.I have never indicated that I have any interest in working with them, nor would I ever even consider it. I just want them to stop calling/emailing and to never call or email me again.

  Business Response

  Date: 04/24/2024

  Dear BBB,
  
  We appreciate this opportunity to address ************************ concern.
  
  We are committed to promptly addressing his request to discontinue communication from our business, and we will ensure full compliance. Please note that this action will be implemented within approximately 72 hours of receipt and logging of the request. While we respect his decision, we would be delighted to welcome ******************** back to our roster of successful clients at any time.
  
  Sincerely,
  
  PageTurner Press and Media

  Customer Answer

  Date: 04/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested a refund several times and have not received a response i requested a refund since the project was not completed i also want to cancel all remaining contracts with Page Turner

  Business Response

  Date: 04/09/2024

  Dear BBB,
  
  We are thankful for this opportunity to address ************************ concerns.
  We would like to clarify that PageTurner Press and Media has a formal refund process described in our service agreement. That being said, we will look into the medium ******************** has used to request a refund for the services she has availed to ensure they have been received by the correct department. Meanwhile, we suggest that ******************** directly contact our *************** to reach her preferred resolution.
  
  Sincerely,
  PageTurner Press and Media

  Customer Answer

  Date: 04/09/2024

  Received this message in May 2023 Dear ***********************,
  
  Your refund and cancellation for L.A. Times Advance Advertising  and New ********** Advertising with Publishing Grant has been processed. Please allow 7-10 business days for the total amount of $2,360.00 to reflect in your statement for Visa***** 3085.
  
  Thank you.
  
  Sincerely,
  
  Finance Team
  PageTurner Press and Media
  
  
  
  ***************************************************************************************************
  Phone: **************
  Fax: **************
  Email: *********************************
  Website: www.pageturner.usa refund has never been made to date

  Business Response

  Date: 04/15/2024

  Dear BBB,
  
  We appreciate this opportunity to respond to ******************** message.
  We would like to inquire whether there was any concern about the refund email that she received in 2023. If so, we encourage ******************** to contact us so we may direct her query more appropriately.
  
  Sincerely,
  PageTurner Press and Media

  Customer Answer

  Date: 04/18/2024

  I want to cancel any and all contracts with page turner.