Complaints

This profile includes complaints for Page Turner Press and Media's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Page Turner Press and Media

  333 H St Ste 5000 Chula Vista, CA 91910-5561

• 

  Page Turner Press and Media

  601 E Palomar St Ste C-478 Chula Vista, CA 91911

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by ************************* on February 2023 and he said my book "Jugando a Vivir" was shortlisted for acquisition. He said it'd be better if I did the translation of the book, so I ended up submitting the manuscript for my book called "A Game Called Life". I was told my book had a good chance to be acquired by a traditional company. In order to do that, I had to show "good sales" to the company, so the plan was to offer the book in book fairs and make solid sales so the traditional publisher would be interested. I paid $2489 USD for a 36 month Book returns insurance with publishing ***** that was needed to do everything. ****** sent me several reports with the resales of the book on the different book fairs. On July 2023 I received an email supposedly form ********* and they were asking I had to pay for a TV interview, I needed the insurance (I had already paid) and a book review from a professional (everything I had to pay for it). I called out Page Turner Press and Media because that email was fake. After that I stopped having communication with ******. He stopped answering email and his phone is disconnected. I received a copy of my printed book, however, that is not what I was promised. A person in the company told me that ***** doesn't work for them anymore and they were going to assign another agent on March 5th 2024. To this day, I have no other agent assigned, and they are no longer replying to any of my emails.

  Business Response

  Date: 04/09/2024

  Dear BBB,
  
  We are thankful for this opportunity to address ********************** concerns.
  
  We have begun the process of investigating the claims she has raised and believe that there may have been a miscommunication regarding the agent in question and ******************. Nonetheless, we have expedited her primary request to be contacted by one of our representatives regarding her publication and the services she has availed with us. We are optimistic that these actions will result in the resolution of ********************** concerns. If she wishes to contact us, we encourage her to call our Care Department.
  
  Sincerely,
  PageTurner Press and Media

  Customer Answer

  Date: 04/09/2024

  Before submitting my complaint to the BBB I sent several emails to the ************************* At first they replied saying someone would contact me, but when I asked the timeframe this was going to happen, they said they didn't know and we had to respect the other departments timing. After that, I asked a couple of times and no reply. And now you're saying it is a miscommunication? and someone will contact me? I don't think so. It's been 4 months already since the last time I tried to speak with my agent and at least one month since I was promised other agent was going to call me. I don't believe any promises made are going to be fulfilled. So, I'm not closing this complaint until I see real actions and results. 

  Business Response

  Date: 04/24/2024

  Dear BBB,
  
  We appreciate this opportunity to respond to ********************** follow-up concerns.
  We are grateful for ********************** understanding on the matter at hand and request that she continue to be patient as we anticipate the results of the endorsement of her concerns.
  
  Sincerely,
  PageTurner Press and Media

  Customer Answer

  Date: 04/29/2024

  It's been a month since I filled this complaint and I have not seen anything done. I haven't received a single phone call, text or email. That tells me these are just words to fulfill the BBB requests, but no effort is really being done. 

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* originally inititated contact with me in July of 2023 when I was asked to pay $898 to get updated numbers for my book so they could publish it. They never published it, to my knowledge. Instead they/he "*************************" requested additional funds be wired in late November of 2023 and December of 2023 to him. This was to pay "costs" for the acquisition of my book by ********** Publishers of New York. Of course the offer was bogus and despite my attempts to contact *************************, I've gotten no response. I never received anything promised for this outlay of money, Further, the first $898 paid was in July of 2023 and it was to "update liscenses and registration" so Pageturner could represent me. I now suspect they have used that to get new (ISBN and ******************* )numbers for my book, Against Their Will (paperback and hardcover). When I realized I was not getting anything for my money, I notified them in writing that I wanted a refund of all money and they had no rights whatsoever to any of my written works. The "agent" ************************* (which I believe is a name used by a number of scammers) never followed through after promising I would get my money back. Nor has he responsed to any messages or phone calls. I now suspect he has fradulently claimed ownership of my written work, which I had stated in an earlier email, he no longer had any right to anything I have written. Again, no repsonse. In all, this company is a haven for scam artists and I'm sorry I got sucked into it. I pray no other authors for for their lies!!! Run, don't walk away from this company and anyone claiming to work for them!!!

  Business Response

  Date: 03/26/2024

  Dear BBB,
  
  We appreciate the opportunity to address ****************************** concerns.
  Firstly, we refer to the service agreement she enclosed with her correspondence. Section 13.3 of the agreement, to which ************************** affixed her signature, absolves PageTurner Press and Media of any obligation to refund the author should more than 90 days elapse following the full execution of the agreement. Given that the agreement was executed in July 2023, this timeframe has elapsed. Therefore, we are currently unable to accommodate ****************************** refund request for her publishing package.
  Secondly, we wish to clarify that the delay in publishing ****************************** work stemmed from the absence of a manuscript. While she approved a cover design for her publication on August 15, 2023, she indicated that only two-thirds of the manuscript had been completed. Subsequent updates were not forthcoming until ************************** communicated, via email, on February 29, 2024, expressing her desire to terminate her publication agreement. As such, in the absence of her manuscript, PageTurner Press and Media has not published her work and refutes any allegations of unauthorized use of copyrighted material.
  Thirdly, in reference to other services that she has stated, we assure ************************** that the agent in question will be subject to review, and her account will be thoroughly examined.
  We trust this clarifies ****************************** concerns. Nonetheless, should she like to speak with one of our representatives, she may contact the PageTurner Press and Media Care Department.
  
  Sincerely,
  PageTurner Press and Media

• Initial Complaint

  Date:02/14/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been contacting me for years. As many times as I have picked up the phone and told them to remove my contact information from their system, they have persistently refused to and keep contacting me. Not only did they obtain my information illegally because I didn't give it willingly, they have perpetually bothered me.

  Business Response

  Date: 02/22/2024

  Dear BBB,
  
  We are thankful for this opportunity to respond to ************************** concerns.
  
  We will be pleased to look into ************************** request to cease contact from the business. It is unfortunate that she does not wish to be one of the successful clients of PageTurner Press and Media. However, we respect her choices and would be glad to welcome her into our client roster should she change her mind.
  
  Sincerely,
  
  PageTurner Press and Media

  Customer Answer

  Date: 02/22/2024

  I spoke to people at Page Turner Press and they insisted that I had not been contacted even though the message I was left proved otherwise. When I requested to speak to a supervisor, I was placed on hold for 30 minutes with no answer. 

  This business is a scam. It requires people to pay to have their books published which is not a proper way to have books published. In addition, they still have not responded to how they collected the information of a minor. I may be an adult now, but I'd been receiving calls from them since I was 16.

  Business Response

  Date: 02/28/2024

  Dear BBB,
  
  We appreciate this chance for us to address ************************** further concerns.
  
  First, we would like to establish that we have already placed ********************** on DNC. This takes effect approximately 72 hours after the request is recieved and logged. Second, we would like to reinforce that PageTurner Press and Media is a reputable institution and are saddened by ************************** statements. Nonetheless, we will endorse her concern to the PageTurner Press and Media *************** and will conduct an investigation of her account. We hope that these steps will bring her concerns to a successful resolution.
  
  
  Sincerely,
  
  PageTurner Press and Media

  Customer Answer

  Date: 02/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:02/13/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date march 2023 to September 2023. Page Turner offered me a fraudulent contract of $2.1 mil for my book. I accepted the offer, he sent the contract in the name of ******************** ************************************. *********************** told me it's going to cost $$268,483.12 to fulfil the contract. I paid including $66,000 for income tax. I paid up when I was to go to ******** for the book signing, He said I need another $80,000 for my accommodation in **. then I know something was wrong, then *************************** ask for another $37,000 to investigate why it take so long for me to get paid, I did not paid the $127,000 so they stop answering my calls, and not returning my email. I would like my $268,483.12 be refunded to me. Its all my retirement funds I paid to Page Turner thought I was going to get it back through this contract they gave me. I contacted Macmillan Publishers they said Page Turner is a fraudulent company they do not do business with them.

  Business Response

  Date: 02/22/2024

  Dear BBB,
  
  We are much obliged for giving us the opportunity to respond to Mr. ********* concerns.
  
  Given the gravity of the allegations that ******************** has written, we will, naturally, conduct an internal investigation, noting the agents that he has mentioned. We would like to establish that PageTurner Press and Media does not circulate deceptive communications as we hold true to the legitimacy of our business. We will, further, endorse his request to the PageTurner Press and Media **************** We hope that these resolutions will pave the way for Mr. ********* concern to have a satisfactory close.
  
  Sincerely,
  
  PageTurner Press and Media

  Customer Answer

  Date: 02/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********************************* I am not sure what the business is proposing but I am willing to get this problem resolve as quick as possible. The business has never tried to resolve but rather not communicating with me. Thank you BBB for your help I could not have gotten this far without your help. I am therefore waiting to here from the business.
  
   
  

• Initial Complaint

  Date:01/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a book currently published with Pageturner Press and Media, Last year I finished paying for a book treatment which cost me $5000 and made a payment of $1000 for a marketing campaign which i was suppose to continue paying as time went by. The marketing campaign fee was due to a deal that was being made with the MacMillan publishing company. They were and as far as I know still are going to aquire the rights to my book for a year, and the deal is supposed to be finalized next month. I have not been able to make any payments because the people I have been working with are not answering their phones or returning messages. The last time I spoke to someone was the Monday before Christmas and I was told by them that because I haven't made any other payments sense the previous $1000 there may be problems with the deal now. This was told to me on that Monday, the person was supposed to be getting back to me by Tuesday, and never did. I have tried numerous times to contact them and there has been no answer or reply to messages. I haven't been able to make payments due to them not answering their phones and not returning messages and I have tried. There have been numerous times in the past when I called and left a message saying that I could make a payment by a certain date and when that date came and I went to make a payment, no one answered and reply to messages. The people I have been working with are ******************* for the $5000 book treatment and ************************* for the $1000 marketing campaign. Please be advised that according to what I discussed with ********************** the $1000 was the initial payment and I was going to pay what I could, when I could until the deal was finalized with ********* publishing and then pay the rest with what I received from the deal. I need answers for this and coming here to make this complaint is a last resort sense I can't reach anyone at Pageturner.

  Business Response

  Date: 02/12/2024

  Dear BBB,
  
  Thank you for granting us an opportunity to fully understand and address ****************** concerns.
  
  Let us begin by empathizing with ************** and the treatment he has received. We would like to assure him that PageTurner Press and Media does not condone any unsavory action towards our clients as our utmost priority is their success and satisfaction. However, with what he has described, our representative seems to have done him a dishonor. To rectify the situation, we would like to assure ************** that we are looking into his account. We would also like to encourage him to contact our *************** so that he may be able to speak with one of our trusted associates and give us more insight. With this action plan, we are hoping that ****************** concerns will be fully and satisfactorily addressed.
  
  Sincerely,
  
  PageTurner Press and Media

• Initial Complaint

  Date:11/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PageTurner had contacted me concerning one of my self published books already on the market. They supposedly represented me to the top publishers in the business. Upon realizing that they had secured funds from me in a very short time frame from a major publisher, I stopped the process and halted any further communications with them. However they did take a sizable amount of money from me. I did go through the compliance department from the major publisher and they claimed that they do not do business with PageTurner Press and Media. I seek full monetary restitution from PageTurner. I have filed a local police report and will follow up with the Chula Vista PD. This is a clear case of fraud. I have retained excellent records of this fraud with PageTurner and I will pursue this case to the full extent of the law.

  Business Response

  Date: 05/22/2024

  Dear BBB,
  
  We are much obliged for this opportunity to address Mr. *********** concerns.
  First, we would like to inform ************************ that communications with the appropriate departments, such as the PageTurner Press and Media **************** is paramount since these departments will be able to assist him with his queries and help him reach his desired resolution. Thus, to start the ball rolling, we will be sure to endorse his concerns. Second, it is unfortunate that ************************ has had to reach out to other authorities with his concerns as PageTurner Press and Media is a reputable institution, therefore, should be the best point of contact for any clarification he may have had about the services that he has availed. We hope that he will also reach out to us and ultimately come to a satisfactory response to his concern.
  
  Sincerely,
  
  PageTurner Press and Media

  Customer Answer

  Date: 05/22/2024

  I have had ongoing communications with Page Turner. They have said nothing about the resolution to my original complaint. Please have this company provide an email address to the correct person and department where I may be able to get this issue resolved. It has been close to 6 months to get a notification from the BBB that Page Turner has replied to my complaint. I feel as though it may take another 6 months for a reply from Page Turner. 

  Business Response

  Date: 05/30/2024

  Dear BBB,
  
  Thank you for giving us the opportunity to address **************************** concern.
  
  To assist with his query, we recommend that ************************ directly contact the PageTurner Press and Media **************** Additionally, we would like to clarify that our service agreement outlines a formal refund process. However, we have not received any refund requests from ************************ through our conventional channels. We suggest that he use these channels to ensure his request is directed to the appropriate department and resolved satisfactorily.
  
  Sincerely,
  
  PageTurner Press and Media

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been harassing me with daily phone calls trying to pull me into a scam. I know this because my voicemails talk about enforcement of my book. Said book was never finished or submitted thus cannot be getting endorsement anywhere.

  Business Response

  Date: 05/22/2024

  Dear BBB,
  
  Thank you for giving us the opportunity to respond to ******************** concern.
  We will promptly address his request to discontinue communication from our business. Please allow us up to 72 hours to execute the request as it will need to be logged and entered into our database. We hope that this will lead to a satisfactory resolution to ******************** concern.
  
  Sincerely,
  
  PageTurner Press and Media

• Initial Complaint

  Date:10/30/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 23rd, 2023 I had sponsored the publication of a book about 9 years ago. The book NIGERIA AT 50 AND BEYOND A CASE FOR WORLD CONSCIENCE. I am not the author but paid for the publishing. The publisher said they made no sales. Gin, from PageTurner called me and said that they have interest. They want to have exclusive rights to the book as the publisher was not giving me money. I protested to the fact that I was not the author. They said that, since I published the book I had the whole rights. They promised to reprint and rebrand the book, and sales would come to thousands of dollars. The cost to me would be $2999. They pressured me to commit and I paid $500. They said it was OK.Later they (Gin) started calling me needing more money. Before then I had told her I had recently lost my wife and was mourning She talked me into committing $500. When they asked for more money, I Googled the company and found that they had a bad reputation. I told them I didn't want to pursue the "investment " anymore and wanted my money back. Since then, they have not responded to my emails, picked mycall or responded to messages left to address the situation.

  Business Response

  Date: 05/22/2024

  Dear BBB,
  
  We appreciate this chance for us to address Mr. ******** concerns.
  We feel that we need to establish that PageTurner Press and Media is a reputable institution and are saddened by the bad reputation that ****************** may have seen online. We invite him to also read testaments from our satisfied and loyal clients who can vouch for the legitimacy of our business. Further, we empathize with Mr. ******** personal circumstances and how our agent may have exacerbated it. To assist ******************, we will be sure to check the transactions that he has with our agents. We will also endorse his concern and his desired resolution to the PageTurner Press and Media **************** In turn, we hope to communicate with him on how we can proceed with our business relationship in the most positive and satisfactory light.
  
  Sincerely,
  
  PageTurner Press and Media

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have put my trust in this company and sent months od money to them ad I keep getting different excuses for the delays. It has been since early March each time they want more money for some excuse and I have tired od sending money ( I do not have) to them! There have been no results.Dot use this company!

  Business Response

  Date: 11/07/2023

  Dear BBB,
  
  We appreciate this opportunity to respond to ********************** concerns.
  On behalf of the team handling ********************** projects, we apologize for all the delays that have transpired. We are certain that there are extenuating circumstances at play. With that, we hope that ******************** can extend his patience and understanding to the professionals working with him as they are exerting maximum effort in ensuring that they deliver the best services possible. Further, we encourage ******************** to communicate with his agent or the PageTurner Press and Media *************** so that he may get prompt updates and a more promising turnaround time that will suit his preferences.
  We are confident that proper communication to the appropriate departments is the key to a satisfactory resolution to his concern.
  
  Sincerely,
  
  PageTurner Press and Media

• Initial Complaint

  Date:10/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was asked by Page turner to pay $2000 to enter a contract with ******** publishing company.I was told that $2000 was all I need to paid.I asked for a contract that said the same thing. Page turner said they would send me one but instead send me another bill for more money and a letter stating $1500 more will be need to complete the contract because someone return a book, return insurance was need. Page turner say ******** only wanted use of my book ****** and the time machine 3 for one year and I would still be in control.After paid they said they would send contract but didn't instead said that ******** would give them the ******* but I would have to pay the $ ****** on taxes. At this point I feel that it was a scam because I never received a contract. I keep asking but no response back.

  Business Response

  Date: 10/25/2023

  Dear BBB,
  
  We are much obliged for giving us the opportunity to respond to ****************** concerns.
  
  Firstly, we maintain that PageTurner Press and Media does not circulate deceptive communications, of any form or in any medium, as we hold firm on the legitimacy of our business. Hence, we have logged ****************** claims and will be sure to investigate them thoroughly. Second, we have endorsed his concerns to the PageTurner Press and Media *************** to pave the way for a satisfactory resolution to his concern.
  
  Sincerely,
  
  PageTurner Press and Media