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Business Profile

Express Shipping Services

Piggyship Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 187 total complaints in the last 3 years.
  • 71 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase an item that was shipped from *****. The packaged was processed by sf-express and forwarded to piggyship for the last mile. The tracking number is PG10002071376. The package has not moved and is listed as being in the warehouse since 11/21/23. I attempted to contact piggyship multiple times but never gotten a response. Sf-express said that the package is likely loss and I would need to ask the seller for a refund, but the seller is having a tough time getting a hold of piggyship as well. Id like ********************** to either deliver my package or refund the seller for the lost package.

    Business Response

    Date: 12/28/2023

    Dear customer,

         We are so sorry to hear about that. Maybe your package had been lost, please contact the seller and request your money back. Thank you for understanding.

    Customer Answer

    Date: 01/08/2024

     
    Complaint: 20985239

    I am rejecting this response because: I contacted the seller and the seller tried to contact Piggyship directly to resolve the issue since the package was lost while in Piggyship's possession. They were not able to get a response from Piggyship. I ended up getting my credit card to reverse the charge, but I feel for the seller since it's not their fault.

    It's clear that Piggyship is not professional enough to try to resolve this issue directly with the seller and is passing the responsibility to the recipient which is unacceptable. I hope the company gets their business Lucent taken away so that other logistics businesses can be given the opportunity to do a much better job. 

    Sincerely,

    Drasvin Cheowtirakul

  • Initial Complaint

    Date:12/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pair of vases from ***** on September 14th, paid $1454.63. Piggyship had them for more than two months now. I called them along with texting for more than 20 times but no reply. I don't think they will deliver to me at all. My tracking numbers: *****************************

    Business Response

    Date: 12/28/2023

    Dear customer,
         We are so sorry to hear about that. Maybe your package had been lost, please contact the seller and request your money back. Thank you for understanding.

  • Initial Complaint

    Date:12/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Absolutely the worst company to ever deal with! I have called every day, multiple times a day trying to locate a package that contained all 9 of my childs Christmas gifts. At this point we do not have money to repurchase these items along with the company not able to refund us until 3-4 weeks after the final expected delivery date leaving us with nothing for my daughter for Christmas. I have lived in the same apartment complex for 3 years and have NEVER had an issue with our mail not being delivered (we all have different addresses making it extremely easy to find) I have contacted the company via text as instructed on the voice mail, as well as email. I am extremely upset this company is able to continue to run and refuse to help its customers locate their products especially during the holiday times!

    Business Response

    Date: 12/14/2023

    Dear customer,

          Could you tell us the tracking number of your package and we will check the status, thank you for your understanding.

  • Initial Complaint

    Date:12/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a package which took about a week to recieve . I did not receive it until the third of December 2023 my package was not dropped off inside of neither one of my boxes which is parcel and my regular mailbox also was dropped off at 7pm at night which is very rare for a carrier, they have not refunded me my money there is no way to get my money refunded. Also, the carrier does not have any customer service options online Ive called and left multiple emails.

  • Initial Complaint

    Date:12/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Piggyship marked my package as delivered when they made no attempt to actually deliver it. I was home all day on 11/28 and there was no delivery. My outdoor camera did not record any deliveries. The delivery image taken by Piggyship does not show any delivery. It only shows my package on top of other packages in their truck or warehouse. I made multiple attempts to email and call and there has been no response. I am unable to get a refund from the seller because Piggyship marked it as delivered. Tracking number: PA0002785886

  • Initial Complaint

    Date:12/05/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an order and this delivery company was used as a third party. The delivery person left the package outside at the wrong address and the package was stolen. I have been unable to get a refund for the stolen package.

    Business Response

    Date: 12/12/2023

    Dear customer,

         We hope you are having a great day. Could you tell us the tracking number of your package and we will check the status of the package. Then we can help you to solve the problem.

         Sincerely,

         Piggyship

    Customer Answer

    Date: 12/15/2023

     
    Complaint: 20962216

    Hello,

    The tracking number is PA0002799504. The order was marked as delivered but your delivery person left the package outside at the wrong location and it was subsequently stolen. I have tried calling and emailing Piggyship to get a refund but no response. The goods inside cost $94.55. I need a refund for goods not delivered.

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The **************** "PIGGYSHIP" has a history of not delivering packages (you can look them up on line and find copious amounts of complaints about people not receiving items that Piggyship has stolen.On October 25th 2023, I purchased a few guitar k**** on the Reverb.com Site. The package took about a month to get from ***** to the U.S, and then a few more days to get through customs. From there, Piggyship was supposed to deliver the package. They (Piggyship) said it was delivered on Friday Dec 1st, but the package is no where to be found, not on my doorstep or ini my mailbox. They sent me a picture of a hand holding the package, but that tells me nothing. I checked with my Guard at the front gate, and there are several other packages for other units in our complex, but there is nothing for me.This "Piggyship" company has a reputation for stealing packages and faking deliveries. A simple Search on line will prove this. Here are some links:1. *************************************************************** 2.********************************************************************************************************** 3. *********************************************************** You can obviously see that this company is ripping people off, and they need to be stopped and or arrested for stealing.ALL I WANT IS MY PACKAGE OF GUITAR K**** THAT I WAITED A YEAR TO PURCHASE, AND INSTEAD THE SELLER AND MYSELF HAVE BEEN RIPPED OFF.

  • Initial Complaint

    Date:12/01/2023

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a huge scam!! I've just had my second order stolen by a driver who didn't properly deliver my package. I witnessed them take photos and walk off with my package. I called the company to which they said they'd contact the driver. They've ignored every call email and text since. They're a joke and shouldn't be allowed to operate

    Business Response

    Date: 12/08/2023

    Dear customer,

          Could you please tell us the tracking number of your package and we can check the status of the package. Thank you for understanding and have a nice day.

    Customer Answer

    Date: 12/11/2023

     
    Complaint: 20946138

    I am rejecting this response because:

    You took no real action on the employer, nor did you investigate further. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/01/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from temu were they company they chose to ship my stuff was piggyship on November 7th 2023 at 240pm.My tracking #PG10001982560 PHONE ************** for an amount of ****** on my credit card. When I call no answer when I text them no answer and no package.

    Business Response

    Date: 12/08/2023

    Dear customer,

          Your package is delivered. Leave at front door. : 2023-12-05 21:51:37. Please check it and have a nice day.

    Customer Answer

    Date: 12/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a package valued at $67.07, which was "delivered" by Piggy Ship, in a circumstance where they appear to have taken a photo of the package and then removed the package immediately following that event, such that the package was not delivered but was photographed by a driver. This is worse than failure to deliver, in our opinion. The package was not imaged by our cameras, which cycle, such that the driver had three minutes, approximately, to deliver the package and have it stolen or taken back by a follower behind the driver or by the driver themselves, such that we have no delivery on this package. We have contacted Piggy Ship to open an investigation, to inquire as to whether the driver is still employed there or has a history of theft or has a memory of being followed or can recall any details of the event. So far, we have not heard back from them. We are seeking delivery of the package or restitution in the amount of the missing $67.07. The information we have is tracking updates, including "2023-11-07 11:10:42 Package is delivered. Leave at front door 2023-11-07 09:09:29 Package is out for delivery 2023-11-07 04:41:18 Package is scanned in warehouse 2023-11-02 21:29:18 Data transfered in the system", and a tracking number, along with what appear to be faked photos, given that the package was immediately removed after ************* of the package was taken. We have asked both Piggy Ship and the seller of the missing package to open an investigation into the missing package, but have not heard back from them, and are seeking chargeback as well, with the card company.

    Business Response

    Date: 12/08/2023

    Dear customer,

         Could you please tell us your tracking number of the package and we can check the status of the package and solve the problem. Thank you for your understanding and have a great day.

Piggyship Inc is NOT a BBB Accredited Business.

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