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Business Profile

Express Shipping Services

Piggyship Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 187 total complaints in the last 3 years.
  • 71 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two orders from Temu and for three days it been out for delivery now just says rescheduled with no updates. I called number give and says voice mail full cant even leave a message for them to get back to me, I have a few other packages with them that is checked into facility so concerned. So frustrating when cant get answers and days in a row your promised delivery.

    Business Response

    Date: 12/08/2023

    Dear customer,

         Could you please tell us the tracking number of your package and we can check the status of the package. Thank you for your understanding and have a nice day.

  • Initial Complaint

    Date:12/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from AliExpress on 10/26 for 50pieces of CXC Thread. It left ***** and arrived to *** in good time. But once it got delievered to PiggyShip it has been sitting there with no movement since 10/26/23. I have contacted PiggyShip via the numbers provided on their "website" and both were unavailable. I have also contacted the seller via AliExpress ALSO with no response. I just want my product. I was recommended this seller via ******* crossstitch. Order date: Oct 16, 2023 Order ID: **************** Tracking PA0002039956

  • Initial Complaint

    Date:11/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on AliExpress, with the shipping carrier being PiggyShip. Tracking PA0001565157. It never arrived.Tracking status for that number to ************** shows three "out for delivery" statuses. The first two show "other reason" after the supposed delivery attempt, and the final one shows it "delivered" just 13 minutes after it supposedly went "out for delivery." The "proof" picture is a blurry mess that doesn't show anything.They claim it was "handed to customer," but it definitely wasn't. We were home at the time of delivery, and neither of us received anything.This wouldn't be as big of a deal if it weren't for the fact that I'm being denied a refund by ********** because the item "shows delivered."

  • Initial Complaint

    Date:11/15/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had many online orders where the shipping transferred over to this piggyship courier provider and then the packages are delivered weeks past their estimated times. Now I have two different online orders that the tracking hasnt updated for weeks and is 3 weeks past being due to be delivered. Called the customer support of this company and communication was very difficult but the representative who would not give their name said the packages are probably lost and stolen. I asked how do I make a claim and they told me I would have to contact the seller for refund, I explained that I bought these purchases from two different companies through tik tok ( to which I have received product from these same companies just fine when it didnt involve piggyship ) I explained that I couldnt ask for refund unless returning the product and I never received the product that the tracking on both packages were scanned into their warehouse and then nothing after that. The rep admitted they had to have lost them but they dont give refunds to the customer, that I would have to contact the sellers and have them refund me and then charge piggyship honestly over all tik tok shop I trust and havent had issue with any sellers, its only when my packages have been handed over to the local shipping provider this piggyship that I have continued issues and problems and now missing packages and I only called them twice to resolve this and they said o was harassing them and they cannot help me.

    Business Response

    Date: 11/20/2023

    Dear customer,

    Could you please tell us the tracking number of your packages?And we will check the state of packages and we will help you. Thank you and have a great day!

  • Initial Complaint

    Date:11/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Piggyship never delivered any of my 4 Temu orders this past summer.

    Business Response

    Date: 11/20/2023

    Dear customer,

    Could you please tell us the tracking number of your packages?And we will check the status of the packages. Thank you and have a great day!

    Customer Answer

    Date: 11/21/2023

     
    Complaint: 20858512

    I am rejecting this response because:40+ days late on a delivery is not acceptable!

    Sincerely,

    *********************

    Business Response

    Date: 12/04/2023

    Dear customer,
    Could you please tell us the tracking number of your packages?And we will check the status of the packages. If you do not tell us the tracking number, we can do nothing to help you. Thank you and have a great day!

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is horrible... I ordered a item from temu that never came after it was scanned into piggyship 20 days ago there is no update on tracking.I ordered a item off aliexpress with fast delivery and piggyship is supposed to deliver that also , it was scanned into there warehouse on 10/18/23 and it is october ********************************** movement on this package everyone should stop using this terrible business so they can go out of business because in this day of age this type of crappy service is completely unacceptable.

    Business Response

    Date: 11/07/2023

    Could you please tell us your tracking number of the package?We will check the package statue,thank you and have a great day!

  • Initial Complaint

    Date:10/25/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to email and call this company for my missing packages but Im unable. One number is disconnected the other on an answering machine but you cant leave messages. The emails dont go through. I have over 200$ of missing items that should have been delivered to me and have not.

    Business Response

    Date: 11/13/2023

    Could you please tell us your apt number and then we will deliver again?

    Customer Answer

    Date: 11/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Im apt 1092

    Sincerely,

    ***************************

  • Initial Complaint

    Date:10/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package through AliExpress and the address was incorrect. I tried reaching out to PiggyShip multiple times and they would not respond to emails or phone calls. I was able to get ahold of them once and they said they corrected the address and I should be receiving my package. However I never received it and now they will not respond to any forms of contact.

    Business Response

    Date: 10/27/2023

    Hello,I hope you are having a nice day. Could you tell us your tracking number please and we will check the package statu. Thank you

  • Initial Complaint

    Date:10/13/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package from temu recently and piggyship was going to deliver the package. They "attempted" to deliver my package and they said it was too far and then did nothin about it. No refund and they didn't notify temu. I just want my packages to be delivered

    Business Response

    Date: 10/23/2023

    Please provide the tracking number of your package and we will check the package ******. Thanks and have a good day!

     

    Customer Answer

    Date: 10/23/2023

     
    Complaint: 20731200

    I am rejecting this response because:
    I dont have the tracking numbers 
    Sincerely,

    *****************************

    Business Response

    Date: 10/31/2023

    IF you dont have the tracking number and how can we help you to find your package? Every package has one tracking number for delivery. Please contact your seller where bought and let them tell you tracking number of your package and then tell us. Thank you.

     

    Customer Answer

    Date: 11/01/2023

     
    Complaint: 20731200

    I am rejecting this response because:
    Well you guys have all of my information and I dont have the tracking number anymore because it took so long for you guys to say you couldnt deliver it that the company I was ordering from doesnt have the tracking info anymore. You have my name though so please just deliver the packages, you said that the address didnt exist and that it was too far, you have delivered to me before and it seems you had no problems then
    Sincerely,

    *****************************

  • Initial Complaint

    Date:10/12/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order some items off of Temu on the 23rd of September. The items were due to be delivered no later than the 5th of October. PiggyShip is the delivery partner assigned to deliver my package. PiggyShip has been in possession of my package since the 30th of September. I have called and emailed PiggyShip with no assistance. I reached out to **** who have also tried getting in contact with them. My items have been out of delivery for over 96 hours now. I started looking into PiggyShip and there have been numerous complaints from people stating that they claim packages are delivered and steal them. I just want the items that I paid for undamaged.

    Business Response

    Date: 10/23/2023

    Please provide the tracking number of your package and we will check the package status. Thanks and have a great day!

    Customer Answer

    Date: 10/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Piggyship Inc is NOT a BBB Accredited Business.

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