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Business Profile

Printer Sales and Services

CyberPowerPC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 57 Customer Reviews

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Review Details

  • Joshua G

    Date: 02/08/2025

    Beware of CyberPowerPCs Poor Warranty Support and Customer Service.I purchased a custom-built ** from CyberPowerPC in May 2023 for $3,601.45, expecting a high-end product backed by a solid warranty (3-year labor, 1-year parts). Unfortunately, after just over a year of use, the ** stopped working entirely. Despite being kept in pristine condition, CyberPowerPC failed to provide adequate warranty support.When I contacted customer service in January 2025, they initially suggested I go to a third-party repair shopwithout even acknowledging my warranty. After multiple escalations, CyberPowerPC gave conflicting responses and only offered to cover labor while requiring me to pay for parts and shipping both ways. Eventually, they offered to cover parts, labor, and return shipping, but only if I paid to ship it out to them. By that point, I had lost confidence in their ability to repair my system properly due to their delays and inconsistent communication.Ive since filed a small claims case to resolve this matter. Consumers should be aware of CyberPowerPCs poor handling of warranty claims. If youre considering purchasing a high-end system from this company, think twice before trusting their warranty.

  • Steven R

    Date: 02/03/2025

    Got one black Friday 2024 and have had problems since the 1st month I received it. I have already had to send it in 3 times to be "FIXED" (they didn't fix it either) oh and don't forget shipping it back is on our dime......so at $200 to ship it. I will never buy from them ever again. It was constantly shutting out of games and blue screens of death. Worst thing I've ever bought and even worse customer support.

  • Logan S

    Date: 02/02/2025

    I've bought a computer back in September of last year, I've had nothing but issues after the 3 month **** of owning this computer, CyberPowerPc's refund policy is only valid for the first ************************************************ I have extended my hand for help from multiple places and people, I've dug around the entirety of this computer and found out that one major issues is that the *** cooler is not enough for it and any review that you see about the *** in my computer says that I needs at minimum a 280mm AIO, but CYBERPOWERPC has deemed it okay to sell it with a 240, all well knowing that it isn't going to work after a couple months, it overheats and shuts down within 5 minutes now and is a brick that i spent almost 2 grand for, I can't recommend this business at all to anyone, I was recommended it and trusted me source, just to find out how trashy this company is, they claim they want to help, but refuse to pay for shipping label, they refuse to help with anything that requires shipping, they will set up any *** but expect you to be solely in charge of shipping the item in and getting it covered by warranty, when any other computer company pays for the shipping (ex. *******) and has extensive warranty times, I am sick of dealing with this company and just need to pay off my computer's last 640 dollars that I owe, so I can then fix the mistakes that they made, but that will cost me money from my own pocket and will never have any form of compensation, I probably would of been better buying a computer from an overseas brand at this point, because I've had better experiences with customer support with any other company than this place, and again, I CAN NOT TELL PEOPLE TO STAY AWAY FROM CYBERPOWERPC ENOUGH, THEY AREN'T A GOOD BRAND, AND THEY DON'T ACTUALLY CARE.

  • Adina D

    Date: 01/28/2025

    If I could give a negative value I would. I bought $3****** system from them and it has been a headache everyday since I bought it. I have called the company multiple times for issues w/ this computer. I have spent over ****** in service calls to problem shoot it and still I have a broken system. I have had video card issues from day one (4090). Their records show this from all the calls I have made, yet I am told it is my problem - that I need to replace the faulty video card they sold me at my cost. It was made very clear to me that this system is my problem and that they DO NOT stand behind their product. This is the second high end system I have bought from them. ****** - this company had definitely gone down hill. I will never by anything from them. If you have problems, return your system immediately, don't wait for them to run out your warrantee like they did w/ me.

  • Jeff K

    Date: 11/25/2024

    *********** PC build low IQ builds with 1 year warranties even though you would have a 3 year warranty on your nividia graphic cards to buy and build yourself. Or have a computer guy build for a fee. These folks will have you do things to fix your PC like a bandaid just to get you past 1 year warranty and then you are done. 3 year warranty parts only getting 1 year. You lose 2 years of warranty and they build with no thought into proper cooling for CpU and Graphic Card combos that require better cooling and are the bulk of the price. Once your Computer dies after 13 months...you lose your investment and money down the drain. They don't care and don't appreciate your business.They will just tell you...you're out of warranty and nothing they can do.They install PNY knockoff nividia graphic cards and they won't warranty your graphic card because it's a pre-built pc. Buy on your own and you get 3 years. Buy a *********** bucket of junk...you get screwed. Best buy won't even warranty their PCs anymore because they were taking so many losses.*********** is Junk. Don't buy their PC if you value your wealth.

  • Richard E

    Date: 11/20/2024

    I bought my pc a year and two months ago and it is bricked. I call customer service and they tell me to update my bios drivers ort buy a new computer horrible call will never give this company another dime.

  • jeffrey H

    Date: 11/14/2024

    I bought a computer through Cyberpower that was ok when I first got it. It did crash one time initially during setup. Now it has been about 1.5 months since getting the computer, and it just crashes constantly. It is outside of the 1 month window, so they will not issue a refund or return. So I just spent $2k on a piece of junk computer that does not work. Do not use this company. It is a waste of your money.

  • Joseph W

    Date: 11/08/2024

    Bought an prebuilt $1800 gaming rig from them. It died within two months. Not sure why, because I am not a computer tech. Sent it back to them at a cost of $300, it died again three months later. Now they want me to send it back to them again. Not going to happen. I am going to sue them in small claims court.

  • Misty E

    Date: 10/28/2024

    Got a brand new computer and cyber PowerPC the day it was delivered we hooked it up, and there was no display, after completing troubleshooting steps and tech support, wanting us to attempt to fix the computer, we decided to send it back. We requested a full refund, which by our right we are allowed to do so. However, cyber PowerPC, knowing that theres issues obviously ongoing, they decided to put in their delivery clause that the customer wanted to pay for return shipping. Do you realize that it takes over $200 just sent back to ********** for a faulty piece of technology that we had no control over. I would like to be issued a refund for my shipment that is the goal

  • yamileth r

    Date: 10/11/2024

    i purchased a pc from cyberpower pc through ****** in January 2024 and had no problems with it but it stopped working (the fans stopped spinning and doesnt boot up at all) but the lights are fine. I called customer service and theyre useless to the bone. All the guy did was give me an troubleshooting article to follow despite me telling him its not working and didnt answer my question in the slightest about repair and warranty besides breathe hard in my ear for the entire call and then proceeded to hang up on me when i tried asking again about repair and warranty. Please save your money and do NOT buy from this business because if you have problems they refuse to help you!

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