Complaints

This profile includes complaints for Service Quick Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Service Quick Inc. has 8 locations, listed below.

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  Service Quick Inc.

  18724 S Broadwick St Compton, CA 90220-6426

• 

  Service Quick Inc

  171B Merrimac St Woburn, MA 01801

• 

  Service Quick Inc.

  13010 San Fernando Rd STE 4 Sylmar, CA 91342-3649

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  Service Quick

  5555 Magnatron Blvd San Diego, CA 92111-1308

  
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  Service Quick Inc.

  797 Cromwell Park Dr, Suite J Glen Burnie, MD 21061

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Samsung washer through ****** and had it delivered on November 27th 2024. In less than 2 months the appliance has broken down. I called the number for the warranty on the washer which was through "Service quick". Had two techs come out and take a look at the appliance and told me that it wasn't good. It needed a number of internal parts replaced. Then I asked wouldn't it just be easier and make more sense to just replace it. The tech told me that Samsung 9 times outta ten. They just fix what's wrong with it and he did not have a timeline for when corporate will make a decision and have the techs come out and service it. Almost 2 weeks have passed also numerous automated text messages I got from service quick saying "they will be out this day or that day" I call them and Everytime they tell me it was an error and that they don't know when they'll be officially coming out. Finally yesterday Jan 27th they came out and replaced the broken parts inside the unit. So after that we had to drag the unit back into the laundry room, hook it up and finally get caught up on the laundry that's been piling up. Later that night we had a load of towels on the spin cycle and we smelled something burning. Of course the burning smell is coming from the washer. It blows me away that you buy a brand new washer and less than 2 months it goes out and service quick does not want to make it right and neither does ******. I made a separate complaint on both ****** and service quick with the BBB. This is absolutely the most unprofessional worst company I have ever dealt with

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Technician repaired washer on Friday, when I used washer on Saturday it flooded my basement and caused a fair amount of damage now 4 days later they keep giving the run around and not fixing the washer or sending out someone to verify damage my home has damage and still no washer. What a horrible company

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/5/25, I submitted a repair request to Samsung and was assigned to their local third party vendor Service Quick to repair a chip on the glass top of my new induction stove that I received 11/22/24. I had only had the stove/range for less than 2 months and noticed the chip last week. I did not intentionally or knowingly drop anything on the stovetop and was surprised it was chipped already. On 1/6/25, I received a text stating "to ensure better quality of service, would it be possible for you to send us picture(s) and a brief description of the issue you are experiencing?" I assumed they requested the photo so they could bring the correct materials and/or replacement for the glass top, so I text them a photo of the glass chip.On 1/8/25, the technician texted he could not come to my home and service my appliance because the ticket was mistakenly put under the refrigerator, not the stove. He asked me to take photos of the serial #s for my refrigerator and range so he can get the ticket corrected and have "Samsung authorize the cooktop replacement." The tech stopped replying to my text messages around 12:20pm and did not pick up my call. On the same day, I created a new ticket with Samsung for the range. Service Quick confirmed my appt for 1/10/25. On 1/10/25 9:05am, I received an email reminding me of the appt. I did not receive a call or text with an arrival time window. At 11:17am I called Service Quick and the man I spoke with rudely informed me that the tech came to my home at ~9am and took photos of my range and closed the ticket due to "physical damage." I told him no one came to my home and I have a Ring camera to prove this. He said the tech must have come because there are photos of the chip and serial#. I told him I texted those photos on 1/8. This company fraudulently lied about coming to my home to service the repair and closed the ticket. This is unethical business practice. I asked to speak to a supervisor twice and no one has returned my call.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Samsung glass cooktop review !!!!!!!!BUYER BEWARE!!!!!!!!Purchased a Samsung glass cooktop oven from Lowes on 11/28 and delivered 4 days later 12/2. Their warranty is 48hrs after delivery to address customer issues. ********************** doesnt warranty cosmetic issues. I have owned and operated for close to 40yrs glass top stoves with never had an issue. That all being said on 12/21 my husband and I filed our first complaint when we discovered a deep and significant scratch on the glass top when applying the glass cream to clean the glass. The cream filled the scratch and brought it to sight. Neither of us knowing how that significant scratch ever got there. One would think you would know exactly when it happened. 12/26 the service ***resentative came and included on video chat a Samsung ***resentative. The overall assessment was it was cosmetic and Samsung would not cover the scratch. After the video chat the service *** and I had a full conversation about the numerous complaints of this particular issue that he sees on a regular basis. He himself has the same problem with the inability to keep the fingerprints and smearing off the glass top. I have found the simple boiling of water with the fall of vapor water around the pot cannot be removed by simply wiping off the glass, like the previous stoves Ive used. Every time the glass top must be creamed and polished to maintain a clean and debris free appearance. I find it very frustrating and a waste of time to have to put so much effort into the maintenance. My over all assessment of the glass top is that the glass is defective. Reading other reviews and complaints everyone is having the same issues. The glass top be so fragile where it scratches so easily, the inability to clean with a simple wipe down, random breaking and cracking of glass when cooking. BUYER BEWARE!

• Initial Complaint

  Date:01/13/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an issue with my $3,000 Samsung Tv and when i called samsung they set me up with this company for repairs.They are the most unprofessional company I have ever dealt with. They texted me confirming my appointment during the week . I specifically asked them to make sure they come because I was taking the day off from work. On the day of I never got a call no one called me back and rescheduled my service request despite already having a confirmed date and time. Samsung needs to get another company that's more responsible and professional. This company has very bad reviews *************************.. All complaining about the same thing.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a refrigerator from Samsung, and the warranty is through Service Quick Inc. On November 14th, 2024 we had Service Quick *** come out and work on our fridge that was having issues. When the repairman pulled out the fridge he snapped one of our floor plans and pulled off a whole section of floor - as well as smashing it so hard it pulled up all the surrounding floor planks. Without us knowing, the repairman took the floor piece he broke, covered up the missing section of flooring with our rug and left. About half and hour later my wife is cleaning and moves the rug and notices the missing piece as well as all the other surrounding plans. Turns out but the time we called Service Quick, the repairman had already filed a claim for the damages. This would turn into over 3 months of us calling and emailing Service Quick to reach and agreement for compensation to fix the floors. Our floors are NOT tile, they are vinyl floating floors so a few pieces can't just be fixed. The whole kitchen area needs to be replaced. After two months Service Quick emailed us saying they had approved $1,000 of compensation. We let them know that was not okay, we got three different quotes from different floor repairs and they are ranged from $3,000 to $3,500. When we sent them the quotes they totally denied even coming to an understanding. They said that "it was not their fault the floors broke", they told us that "our dogs did the damage" and that "they wouldn't be taking any responsibility." Not only that - but it is IMPOSSIBLE to get anyone to call us back. We have been at this since November 14th 2024 and haven't been able to speak to any higher up to come to a resolution. We keep getting told someone will get in touch and they never do. This is our first home and they've found a way to ruin the happiness we were supposed to be experiencing.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Samsung delivered a faulty oven where the motherboard failed within months of receiving the oven. The oven does not work. I purchased this oven in August and filed a service ticket on December 16th. The oven is still under warranty and I followed instructions in the warranty to have it repaired. ServiceQuick identified the problem as a faulty motherboard but has not returned to fix the oven, despite Samsung confirming the part has been delivered to ServiceQuick. I am no longer able to get ***** of a representative at Service Quick or Samsung as my calls are not being returned and I am placed on lengthy holds that hang-up. Filing a compliant is now my only option.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Samsung refrigerator model #RF18HFENBSR/US Serial # ***************, was installed in our 2020 Fleetwood Southwind Motorhome. The compressor needed to be replaced and under the warranty it should have been covered. We provided all the documentation ( Fleetwood motorhome birthdate, build sheet, limited warranty, and Service quick invoice) that we have provided you, but Samsung / Service Quick would not honor. They stated they required a sales receipt. But when you are purchasing a Motor Home (just like purchasing any vehicle) you are not provided sales receipts for individually components. They also required verification that it was the same refrigerator that was installed, as you can see on the built sheet from Fleetwood, as the coach went through assembly the model / serial # matched. Also on the paper work from Fleetwood it shows the manufacturer date/ship date 11/27/19, with the base warranty date of 1/17/20 when we took possession from dealer. As you can see we are still within the 5 years of warranty. The service technician (*** ************)that came to service the refrigerator took pictures of model/serial #s to verify.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service Quick is an authorized repair company for Samsung.They were sent by Samsung to fix my 6 month old dryer. The drum stopped spinning. Samsung gave me a ticket number and scheduled the repair with Service Quick.The technican came out and removed the dryer from the cabinet, and "fixed" the drum. The technical then re-installed the dryer into the cabinet. I put a load in the dryer, and immediately it began making a banging sound inside every time the drum did a full rotation. I pulled the dryer out from the cabinet, to find out the exhaust hose was not hooked up. I called Service Quick and asked them to come back out and address the banging. They told me the ticket was closed and I needed to contact Samsung to open a new ticket.I did so and a week later Service Quick sent 2 **********s to examine the issue. A third ********** also showed up during the examination.The **********s told me the drum had a crack in it, however Samsung deemed the fix as a voided warranty due to physical damage to the cabinet. They told me they were unable to replace the drum due to this, but "fixed" the banging. After examining the dryer, there is/was significant damage due to the **********s opening up the cabinet. Scratches and dents have been documented in a video I took after they left. I contacted another repair company, who came out and replaced the drum in the amount of $369.I am asking Service Quick to provide me a new dryer that will be covered under warranty in any future events, or provide $369 compensation for the damage they "wouldn't cover",I cannot locate a local number for Service Quick - their "number" is ************** Original Ticket Number - ********** Second Ticket Number - **********

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against Service Quick CSP ************, regarding a recent service order ticket number4178939962. They were sent in by Samsung tech support for a refrigerator that stopped working. I provided with a detailed description of that the problem was including an error code and even told them that this code points towards a faulty compressor. I asked how much this would be and they said they would need to send a guy over to do a thorough inspection of the refrigerator to confirm that that is indeed the problem. We paid the $140 fee for this and waited for the guy to come which was Monday Dec ******. When the guy came, he simply looked at our fridge and said that we need a new compressor.... He did not even touch or examine the fridge other than look at the same screen I provided them with. I felt like I was scammed because there was no "thorough" diagnosis as they said they would do. IF he at least pretended to look at the actual compressor I would not have filed the complaint. I tried calling both Samsung and they told me to contact the third part contractor (Service Quick) to resolve the issue but they were not willing to resolve this in any way including refunding me the $140 fee. After researching this company online, I found numerous poor reviews indicating that they are doing this to many others and I want to make sure that they do not continue scamming other customers.