Reviews
This profile includes reviews for Integrity Admin Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 162 Customer Reviews
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Review fromZachary W
Date: 11/05/2024
5 starsZachary W
Date: 11/05/2024
***** ********** was able to talk me through some ideas I had. He was relaxed and I felt no pressure, he had answers and suggestions. I called in expecting the run around but got a professional, which is refreshing. I would direct any claims questions towards *****. Hes the man.
Integrity Admin Group
Date: 11/06/2024
You were a pleasure to work with! We appreciate your kind remarks and look forward to servicing your warranty over the next three years!Review fromKathy H
Date: 11/04/2024
5 starsKathy H
Date: 11/04/2024
Called and talked with a young man named ***** to have him help with a homeowner warranty issue. He was very helpful, and answered my questions and concerns and was happy to help me work things out. Thank you *****, Mr. ****Integrity Admin Group
Date: 11/06/2024
Thank you for the feedback on our knowledgeable and experienced employee! It was our pleasure to assist you.Review fromAmber h
Date: 11/04/2024
5 starsAmber h
Date: 11/04/2024
So thankful I purchased this warranty when bought my home. It comes in handy when appliances break. I had a crack on my stove top. After paying ***** for a tech to come out, they replaced my stove! ***** was so helpful throughout the whole process! Took care of my claim in a timely manner with absolute professionalism! Simply the best!Integrity Admin Group
Date: 11/05/2024
You were a pleasure to work with! We appreciate your kind remarks and look forward to servicing your warranty over the next three years!Review fromRebecca C
Date: 11/01/2024
5 starsRebecca C
Date: 11/01/2024
I have nothing but good things to say about this company. My agent , ***, responded quickly and stayed in touch during the whole process. There were some glitches along the way, but not on his part. He was very understanding and patient. He was also very quick to pay once the job and paperwork was completed. I appreciate his diligence and support. It was a pleasure working with him.Integrity Admin Group
Date: 11/04/2024
Thank you for taking the time to review the Integrity Admin Group. We appreciate the kind words and will pass them on to the associate that assisted you.Review fromMicah H
Date: 10/25/2024
1 starMicah H
Date: 10/25/2024
My ac has been broken for 66 days and counting still not fixed and its 85 outside absolutely terrible waiting timesIntegrity Admin Group
Date: 10/29/2024
Mr. ****,
I appreciate your patience as we work to resolve your claim. Ive reviewed your claim thoroughly and wanted to provide a detailed update on its current status.
On Friday, August 23, 2024, you contacted Integrity Claims regarding a malfunctioning air conditioning unit. We initially scheduled a service provider for September 4 but canceled that appointment on August 28 at your request, as you had found another provider who could attend to the issue sooner. This provider installed a hard start kit to get the unit running but did not determine the root cause of the failure.On September 5, you contacted us to dispatch another provider for a complete diagnosis. By September 12, our provider found that the compressor was faulty, and although the unit was operational, it was not performing optimally. We received this diagnosis on September 17 and approved your claim for $2,180.00 to cover the compressor replacement. However, a refrigerant charge required further approval from you, which you provided on September 24. The provider then proceeded to order the parts that day.
Unfortunately, the compressor is on backorder. We understand the frustration this delay may cause, and while weve communicated this to you, we regret that we have no control over the parts supply timeline. Weve offered to either pay the estimated repair cost of $2,180.00 directly to you or continue waiting for the parts arrival. Youve chosen to wait, and well be ready to proceed as soon as its available. Please feel free to reach out to us if your preferences change.
Once again, we sincerely apologize for this inconvenience and appreciate your understanding and patience.
Best regards,
Integrity AdminReview fromChris R
Date: 10/25/2024
2 starsChris R
Date: 10/25/2024
So far they have appropriately paid and fixed a few claims within abilities of repair teams in my area. I have been having a very hard time getting a hold of someone recently on any of the numbers given to me or on the website. This is very frustrating as I cannot even begin a claim if I can't reach the team.Integrity Admin Group
Date: 10/29/2024
Our phone number is ************ and our website is ***************************************** do not hesitate to contact us with any questions or concerns.Review fromCaroline M
Date: 10/08/2024
1 starCaroline M
Date: 10/08/2024
This company deserves NO stars, but deserves a comet to land on them. We paid thousands of dollars for this service and when we actually needed to use them they all of a sudden dont cover the need. We canceled the plan in June 2024 and are owed $3k+ and we call them almost daily since June and the reps are disgustingly rude, lying, interrupting and always ALWAYS ALWAYS says we sent the check and we never get it. Then we call again and again. They always say that a manager will call us back yet NEVER do. They are thieves and need to be shut down. DO NOT USE THIS COMPANY! Im giving them 24 hours to prove issued check or i am reporting them to state/gov and getting a lawyer.Integrity Admin Group
Date: 10/11/2024
As previously communicated, the Integrity Admin Group does not sell the contracts; we are the claims administrators. We are not the party responsible for your refund; however, we wish to assist you in your efforts to get your refund. Please call our customer service department at ************ so we can help you.Review fromDennis V
Date: 09/24/2024
1 starDennis V
Date: 09/24/2024
This company is a total rip off! Is there less than 1 star...I started paying a monthly home warranty in October of 2023. My HVAC system had to be replaced in July of 2024. After multiple emails, and phone discussions, they have declined my request. They initially requested the contractor needed to provide a diagnosis for the replacement. I was informed by the contractor that the unit was 40 years old and parts were not available. They declined the request and stated I needed a specific part that failed. A second response from my contractor stated the failure due to ground compressor and possible electrical surge due to system age. I was told they do not cover electrical surge. Even though the base contract states that they have a replacement allowance of $1500 for equipment over 10 years old. This was my first and only claim. Completely frustrated with the process and lack of follow through. I submitted information multiple times and received an automated response stating they would bet back to me in 48 hours, which they never did.Integrity Admin Group
Date: 09/26/2024
As we have communicated, this claim is still pending. We await a diagnosis of the cause of failure on the service provider's company **********. Once we receive this necessary documentation, we will be able to move forward with your claim.Please do not hesitate to contact us with any questions. ************ Option 2Integrity Admin Group
Date: 10/25/2024
Follow up,On the day you initiated the cancellation of your contract, the provider you picked to service your A/C submitted a documented cause of failure. Upon receipt of that missing documentation, we approved your claim. You were mailed a check, #*****, on ********.Review fromPamela J.
Date: 09/12/2024
5 starsPamela J.
Date: 09/12/2024
EXCELLENT CUSTOMER SERVICE ??By ***** AND LJ They were Very Knowledgeable,Patient and Kind Thank You ??Integrity Admin Group
Date: 09/13/2024
Thank you for taking the time to review the Integrity Admin Group. We appreciate the kind words and will pass them on to the associates that assisted you.Review fromJon Y
Date: 08/26/2024
1 starJon Y
Date: 08/26/2024
There home warranty is straight garbage please dont buy this s*** they dont pay for anything and just gladly take your money if you started it back out its trash service just scam artists payed for home warranty and they dont cover s***Integrity Admin Group
Date: 09/23/2024
We are sorry to hear about your dissatisfaction with your home warranty contract. Our records show that your contract originated on 8 February 2023. Since then, you have made three claims on the policy: one for a washer, one for a dryer, and one for an air conditioner. You have received payments on all three of these claims per your contract's terms. If you have questions about how the contract works or the claims process, we would happily review the contract with you. Please get in touch with us with any questions at ************.
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