Reviews
This profile includes reviews for Integrity Admin Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 162 Customer Reviews
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Review fromAntonio D
Date: 08/15/2024
1 starAntonio D
Date: 08/15/2024
And I am truly being generous with the one star! This warranty company took my monthly payments until I needed them to actually had a claim I submitted two claims in the middle of a 100 degree surge! My refrigerator and hvac both went out within a week of each other. It took a several days to get a service rep. for the fridge. For the **** I had to call an outside company do to lack of service by integrity. Within 4 weeks my fridge still was not fixed do to lack of contact (integrity verbiage). However, I had given authorization to complete my service. After deciding a month of opening and closing claims 3 times. I was finally told my claim was not going to be honored because my account was closed do to no payment. In short, because integrity failed to action my claim within a month and me deciding not to continue my wait and remitting payment after 30 days of inaction my account was closed and claims coverage was no longer valid even though my account was good during the period of the claim. This company is a ripoff! Run away fast and find a more reputable home warranty company asap!
Integrity Admin Group
Date: 10/16/2024
Thank you for reaching out. We regret to hear that you're dissatisfied with our product and services.
According to our records, your contract began on April 23, 2024, and payments ceased on July 23, 2024. During this period, you filed two claims. For the refrigerator claim, we authorized and paid $427.83 to the service provider on August 14, 2024, which was 24 days after your last payment was made on the contract.
Regarding the air conditioner claim, the documentation provided by your maintenance technician did not specify the cause of the mechanical failure. The invoices submitted indicate that the units were functioning at the time of the maintenance service. Since our contract covers mechanical failures only, we are unable to process claims for units that were
operational and without an identified cause of failure.
Based on our records and calculations, the outcome of these transactions resulted in a net benefit of $148.85 to you.
We value our customers and are committed to upholding fair and transparent business practices. If you have further concerns, we encourage you to reach out directly so we can continue to address them at 888 682 0650.Review fromTeresa R.
Date: 08/09/2024
5 starsTeresa R.
Date: 08/09/2024
******** and ****(LJ) were so helpful and amazing!! Worked with me to find the perfect planIntegrity Admin Group
Date: 08/15/2024
We are so glad our representatives were able to help you. We appreciate your feedback!Review fromdeloris h
Date: 08/09/2024
5 starsdeloris h
Date: 08/09/2024
i signed my coverage up a few weeks ago with a nice young lady name ******* she helped me get the coverage set up for my new home great deal with low costsIntegrity Admin Group
Date: 08/27/2024
Thank you for your feedback, we greatly appreciate your acknowledgement.Review fromDelores M.
Date: 08/02/2024
5 starsDelores M.
Date: 08/02/2024
I spoke with ******************* and a lady named ******. Incredibly helpful. Answers every question I had and I had alot of them. They were very respectful and kind. Please note this on their records.Integrity Admin Group
Date: 08/08/2024
Thank you for your feedback on our knowledgeable and experienced employees.Review fromSherryl C.
Date: 07/16/2024
5 starsSherryl C.
Date: 07/16/2024
I was impressed with ******, the First **** I spoke with. ****** was so very knowledgeable, professional, & very patient & kind. ***** was my salesman, he also explained the coverage with a kind, thoughtful, respectful demeanor. Overall I enjoyed & understood the interaction. Thank you for such well trained, polite & pleasant representatives of your company. *************************Integrity Admin Group
Date: 08/08/2024
Thank you for your positive feedback on our knowledgeable & experienced employee.Review fromBirty C
Date: 07/06/2024
1 starBirty C
Date: 07/06/2024
This company is one of the biggest thugs and thieves. if you complaint for any repair in your house anything they will simply answer it is not covered. So don't ever buy any warranty from them they are just making fool and ripping off peoples hard earned money. I really had a very bed experience with them.Integrity Admin Group
Date: 08/08/2024
Integrity Admin Group attempts to complete and pay all claims that are covered under warranty, unfortunately the repairs requested were not listed as covered in your policy. The staff has attempted to call you a few times to see if this issue could be mutually resolved to your satisfaction. Please call the claims department ************ and request to speak to the claims manager for assistance. Thank youReview fromKathy E
Date: 06/14/2024
1 starWe purchased the Platinum plan and were told it had the best coverage they offer. Our A/C went out that year and they denied our coverage. Next our plumbing lines were leaking and we had a plumber tell us our pressure regulator go out. This cost $800. The insurance denied this claim also. They did not even call us. We had to call them and follow up to ask. They had closed the claim unbeknownst to us. Now our water heater is not working. We are assuming this problem will not be covered either. This company is a complete scam. Do Not buy with them!Review fromCon F
Date: 06/10/2024
1 starCon F
Date: 06/10/2024
Company is a scam and works with other corps to scam home owners into home warranties.Integrity Admin Group
Date: 09/09/2024
At the Integrity Admin Group, we take pride in upholding the highest standards of integrity and ethics in all our dealings. Integrity Admin Group does not engage in the marketing or sales of service contracts. We manage and administer claims for home and auto warranties. We hold our vendors to the same high standards of integrity and transparency that we adhere to ourselves. If there has been any misunderstanding or you have encountered any issues with our services or vendors, please contact us directly with any additional information. We are committed to swiftly addressing your concerns to ensure your satisfaction.Review fromLois B
Date: 05/22/2024
1 starIs there a 0... YES.. ZERO RATING!!We have been without A/C for a month now. We have been getting the run around with claim number after claim number!. They have done NOTHING absolutely nothing to help us get our A/C running. In fact, they contacted us saying they could not find an electrician in our area so they asked us to get one. I called and got an electrician that day! He did his part! That was 2 weeks ago!! We need a NEW COMPRESSOR! Integrity is NOT a reputable company whatsoever! And they call themselves INTEGRITY!!! They have ZERO INTEGRITY and ZERO CONCERN for their clients! Integrity...you've messed with the wrong people! I'm reporting you to the BETTER BUSINESS BUREAU!Review fromakeeta w
Date: 05/17/2024
1 starFraudulent company. The sales rep ******** new homeowners into believing they would cover basic repairs such as plumbing, electrical, etc. But when its time to pay the bill they refuse all claims. Do not sign up to Integrity Admin Group!
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