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Business Profile

Credit Reporting Agencies

Experian

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Complaints

This profile includes complaints for Experian's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 14,897 total complaints in the last 3 years.
    • 5,228 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *******************. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters. I became a victim of Identity Theft on (January, 2014) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. Thats why I never filed any police report. But now it has been a serious situation for me. Thats why I want to remove these account ASAP. As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.MONEYLION **** #LLI4268****, 05/01/2018, $313 2.SANTANDER, #*****************, 01/01/2014, $12,577 3.CREDIT *************************, 08/01/2016, $595 4.CAPITAL ONE BANK *** N.A., #****************, 12/01/2017, $621 5.******************, #PRS0GS1283000406****, 01/01/2022, $425 The name of the documents I am attaching here for your better judgment:1.FTC report 2.FCRA 605B, 3.My ID and Utility Bills copy 4.A notarized letter which proves I am personally sending my letters and complaints.

      Business Response

      Date: 01/06/2023

      Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

      Our records indicate that we have not previously received this complaint from you or the Better Business Bureau.

      We are currently reinvestigating the information with which the consumer disagrees.  Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer. 

      Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 

      Sincerely,

      ***********************
      ***********************
      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

    • Initial Complaint

      Date:09/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been contacting Experian to please remove any fraud alerts on my credit profile because *********** M&T bank, *********** along with mortgage brokers cannot access my Experian due to a Fraud Alert.I Respectfully contacted the fraud alert **** at Experian to please remove and add my primary address on my credit profile. This credit issue has been going on since July 2022. When the first bank couldn't get access.They gave me two dispute numbers for the address request and we are still here in September still trying to fix the problem. here's the latest dispute number ********** and here is the old one that's still not updated ********** I expressed to them we are in a contract and need this issue to be resolved asap. I researched and saw people with nightmares who have dealt with the same problem. They regret being cautious and putting a fraud alert just in case. I did it due to losing my wallet but thank god I wasn't a victim.We are here now in 2022 looking to buy a home and I can't simply remove alerts or add my primary address to my credit profile (I never asked for my address to be removed). That's the only thing stopping us from signing our home closing.I'm only asking them to please add my primary address to the credit profile along with removing any fraud alerts from my credit profile so lenders can run a credit check with the government so I can get approved for my home loan. Transunion and Equifax are not giving me this much problem. I have attached every single document we can find to send over to Experian so they can resolve this issue before we lose the home due to us currently being in contract.If this is not resolved we are looking to seek damages due to Experian not fixing the problem in a timely manner. I did not want to take it this far but it just feels like they are giving me the runaround. I work hours on end for the police department and should not feel like I cant buy my home due to a address or fraud alert issue

    • Initial Complaint

      Date:08/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Experian is violating my consumer rights. They refuse to give me a thorough investigation into a collection account. I have asked for a thorough investigation and they only give me a computer generated response. I told them that ab account does not belong to me and they continue to report the account. They won't send me any update except for saying that the account has been verified. I asked for their verification process and they refuse to tell me. This account was erased from other credit bureaus once I mailed them my etc report. Experian refuse to delete it and f=refuse to send me proof of their investigation.

      Business Response

      Date: 01/05/2023

      Our office recently received your correspondence regarding the above mentioned consumers personal credit profile.

      Our records indicate that the disputed the collection account does not appear on the consumers current Experian credit report.  A copy of the current Experian credit report is being mailed directly to the consumer for review.

      According to the Fair Credit Reporting Act (FCRA), a national consumer credit reporting agencys role in the dispute process is to review the accuracy and completeness of any disputed item which may include contacting the furnisher of the information or the vendor that collected the information from a public record source, such as a court or other government office, notifying them of the disputed information and disclosing all relevant information regarding the consumers dispute. In order to help resolve the consumers dispute, Experian will review all relevant documents submitted by the consumer with the dispute and will forward such documents to the furnisher if Experian is unable to resolve the issue based on those documents. Consumers may also contact creditors directly to dispute items reported by the creditor. If the issue is not resolved, then the consumer credit reporting agency must offer to include a consumer statement on the personal credit report.

      For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at ******************************* 75013.

      Thank you for allowing me to assist you.  Please contact our office if you have any questions.

      Sincerely,

      Experian

      ************

    • Initial Complaint

      Date:08/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to delete the following information in my file. The items I need deleted are listed in the report. I am a victim of identity theft and did not make the charge. I ask that the items be deleted to correct my credit report. I reported the theft of my identity to the ************************ and I also have enclosed copies of the ************************'s Identity Theft Affidavit. Please delete the items as soon as possible. Based on, 15 U.S. Code ? 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt. It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items as soon as possible! Fraudulent/Negative ********************* ******* number: ************ Date opened: May 24, 2019 Credit limit: $500 NORDSTROM/TD BANK USA ******* number: **************** Date opened: May 19, 2015 Credit limit: $300 ********************** ******* number: ******** Date opened: May 26, 2017 Original balance: $17,861 *** **** OF ED/GSL/ATL ******* number: ******** Date opened: Apr 29, 2011 Original balance: $1,750 ** ****. OF EDUCATION/GL Opened: Apr 29, 2011 Highest balance: $2,750 *** **** OF ED/GSL/ATL ******* number: ******** Date opened: Apr 29, 2011 Original balance: $1,000 PREFERRED LEASE ******* number: ****** Date opened: Feb 25, 2020 Original balance: $1,819 PREFERRED LEASE ******* number: ****** Date opened: Feb 18, 2020 Original balance: $4,601 REVCO SOLUTIONS *** Original creditor: 10 PUBLIC SERVICE ELECTRIC GAS Opened: Mar 28, 2022 Open balance: $3,545 ARS ACCOUNT RESOLUTI Original creditor: EMERG PHYS SVCS OF ** ** Opened: Mar 21, 2018 Open balance: $576

      Business Response

      Date: 01/05/2023

      Thank you for your recent correspondence regarding the above-mentioned consumer. Our records indicate that we have not previously received this complaint from you or the Better Business Bureau. Our records indicate that we have contacted the data furnisher to verify the accuracy of the information with which the consumer disagrees.  The disputed information was verified as accurately reported and confirmation was mailed to the above-mentioned consumer for review. 

      When a consumer disputes the accuracy or completeness of information on their personal credit report and tell us specifically why they believe the information is inaccurate or incomplete, we process their dispute as required by law.  We contact the furnisher of the data to verify the accuracy of the disputed information.

      If the consumer disagrees with the results of the reinvestigation, it is the consumer's legal right,under the ***** to add a 100-word statement specifying the nature of their dispute.  The statement will appear with the item as long as the item remains on the credit report.  Any further concerns regarding the disputed information may need to be directed to the creditors reporting this information.  Please refer to the original personal credit report for the furnisher or public records office name, address, and phone number (if available).  If the consumer has any additional supporting documentation regarding the disputed information, they may forward that to us for review.

      Additionally, our records indicate that the other disputed information does not appear on the consumers current Experian credit report.  A copy of the current Experian credit report is being mailed directly to the consumer for review.

      Thank you for allowing me to assist you. 

      Sincerely,

      ***********************
      ***********************
      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

    • Initial Complaint

      Date:08/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are many fraudulent hard inquires listed on my credit reports (Experian, Transunion, Equifax) that I have no knowledge of. The list of inquiries below are in fact unauthorized and some even duplicated, many inquiries also duplicated with duplicated dates. The companies listed below never had any reason or permissible purpose to pull, attain or utilize my personal credit, personal credit information or credit profile/report. According to The Fair Credit Reporting Act: 15 U.S.C **** section 602 A. States I have the right to privacy.According to The Fair Credit Reporting Act: 15 U.S.C **** Section 604 A Section 2: States a consumer reporting agency cannot furnish an account without my written instructions.According to The Fair Credit Reporting Act: 15 ************* (A)(1): A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. CCB/SEPHOV 11/24/2021 CBNA/JEWL 10/17/2020 NCCINC/************* N 08/13/2021 EXETER FINANCE LLC/WCG 08/13/2021 NOWCOM/WESTLAKE FINANC 08/13/2021 ALLY FINANCIAL 08/13/2021 GLOBAL LENDING SERVICE 08/13/2021 LENDINGPOINT/FINWISE B 05/06/2021 NCCINC/ENT CAR SALES L08/16/2021NOWCOM/WESTLAKE FINANC 08/16/2021BK OF AMER 08/16/2021ALLY FINANCIAL 08/16/2021AMERICAN CREDIT ACCEPT 08/16/2021CBNA 11/11/2021ALLIANT/UPST 08/11/2022UPST/ALCU 08/11/2022

      Business Response

      Date: 01/04/2023

      Our office recently received your correspondence regarding the above mentioned consumers personal credit profile. 

      Our records indicate that we have not previously received this complaint from you or the Better Business Bureau.

      Our records indicate that the disputed inquiries does not appear on the consumers current Experian credit report.  A copy of the current Experian credit report is being mailed directly to the consumer for review.

      By federal law, consumers personal credit report must list all organizations that have requested the consumers credit history.  In accordance with the Fair Credit Reporting Act (FCRA), entities who have certified to Experian that they have a permissible purpose may inquire about credit information. For example,organizations that have granted the consumer credit or with whom the consumer has applied for credit, or entities collecting on transactions that the consumer initiated or on judgments rendered against the consumer, are permitted to make inquiries on the consumers credit report. Requests for the consumers credit history remain on the personal credit report for at least two years.

      Thank you for allowing me to assist you. 

      Sincerely,

      ***********************
      ***********************
      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

    • Initial Complaint

      Date:08/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a request to have a bankruptcy removed from my credit report. I submitted a letter from the bankruptcy court stating that they did not verify bankruptcy to any credit bureau, but they came back stating that the information is verified through *********** which verified it through pacer a public record website. I am requesting this to be removed because it is hurting me and under 15 USC **** I did not give my consent to disclose or obtain any personal information to the credit bureau.

      Business Response

      Date: 01/05/2023

      Our office recently received your correspondence regarding the above-mentioned consumers complaint.

      We are currently reinvestigating the information with which the consumer disagrees.  Upon completion of this process, we will provide the results of our investigation directly to the consumer. 

      For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at ******************************* 75013.

      Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 

      Sincerely,


      *********************
      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

    • Initial Complaint

      Date:08/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Inaccurate items on my credit report that I disputed and I never got the results within 30 days.

      Business Response

      Date: 01/05/2023

      Our office recently received your correspondence regarding the above-mentioned consumers complaint.

      Our records indicate that we have not previously received this complaint from the Better Business Bureau.

      We have mailed a current credit report directly to the consumer for review.  If there is information appearing on a credit report that is believed to be inaccurate or incomplete, we must have a specific dispute.  Examples of specific disputes are as follows: not mine, paid in full, never delinquent or included in bankruptcy or for public record disputes: not mine, paid/satisfied, vacated or filed in error.  If the status dates,amounts, balances or other specific data is incorrect, the consumer should also indicate what the correct information should be.  Please specify the item or account name and number.

      Please provide the consumers specific disputes along with their complete identification information (Social Security number, full name, current address,previous addresses in the last two years and date of birth).  Also, please include one copy of a government issued identification card, such as a driver's license, state ID card, etc., and one copy of a utility bill, bank or insurance statement, etc.

      Please note that they may submit their request or documents supporting their claim electronically at www.experian.com/upload. They may also visit Experians dispute center by visiting www.experian.com/dispute.    

      For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at ******************************* 75013.

      Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 

      Sincerely,


      *********************
      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

    • Initial Complaint

      Date:08/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to have my credit report corrected for over a year now. I have provided all of the federal laws and the required documentation, to the creditor and the credit bureaus. The law clearly states that the report must be ********************** the items must be removed from the report. After requesting several investigations. Each bureau and the creditors, responded the the accounts were validated and the information is correct. I have attach my credit report. All 3 bureaus side by side and did a markup of the errors. There are over 67 errors, between 3 accounts. How can each bureau do a investigation and come back with the finding that everything is correct. When none of the information does not match between the 3 bureaus, not just several items but over 90 percent of the information. if a investigation was actually completed, then it would verify that black and white on their reporting platform. That I have no control over, the information report is proof positive of my claims/ See attachment

      Business Response

      Date: 01/05/2023

      Our office recently received your correspondence regarding the above-mentioned consumers complaint.

      Our records indicate that we have not previously received this complaint from the Better Business Bureau.

      We have mailed a current credit report directly to the consumer for review.  If there is information appearing on a credit report that is believed to be inaccurate or incomplete, we must have a specific dispute.  Examples of specific disputes are as follows: not mine, paid in full, never delinquent or included in bankruptcy or for public record disputes: not mine, paid/satisfied, vacated or filed in error.  If the status dates,amounts, balances or other specific data is incorrect, the consumer should also indicate what the correct information should be.  Please specify the item or account name and number.

      Please provide the consumers specific disputes along with their complete identification information (Social Security number, full name, current address,previous addresses in the last two years and date of birth).  Also, please include one copy of a government issued identification card, such as a driver's license, state ID card, etc., and one copy of a utility bill, bank or insurance statement, etc.

      Please note that they may submit their request or documents supporting their claim electronically at www.experian.com/upload. They may also visit Experians dispute center by visiting www.experian.com/dispute.    

      For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at ******************************* 75013.

      Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 

      Sincerely,


      *********************
      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

    • Initial Complaint

      Date:08/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my name is ***********************, and I am writing to delete the following information in my file. The items I need deleted are listed in the report. I am a victim of identity theft and did not make the charge. I ask that the items be deleted to correct my credit report. I reported the theft of my identity to the ************************ and I also have enclosed copies of the ************************'s Identity Theft Affidavit. Please delete the items as soon as possible. Based on, 15 U.S. Code ? 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt. It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items as soon as possible!

      Business Response

      Date: 01/05/2023

      Our office recently received your correspondence regarding the above-mentioned consumers complaint.

      Our records indicate that we have not previously received this complaint from the Better Business Bureau.

      We have mailed a current credit report directly to the consumer for review.  If there is information appearing on a credit report that is believed to be inaccurate or incomplete, we must have a specific dispute.  Examples of specific disputes are as follows: not mine, paid in full, never delinquent or included in bankruptcy or for public record disputes: not mine, paid/satisfied, vacated or filed in error.  If the status dates,amounts, balances or other specific data is incorrect, the consumer should also indicate what the correct information should be.  Please specify the item or account name and number.

      Please provide the consumers specific disputes along with their complete identification information (Social Security number, full name, current address,previous addresses in the last two years and date of birth).  Also, please include one copy of a government issued identification card, such as a driver's license, state ID card, etc., and one copy of a utility bill, bank or insurance statement, etc.

      Please note that they may submit their request or documents supporting their claim electronically at www.experian.com/upload. They may also visit Experians dispute center by visiting www.experian.com/dispute.    

      For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at ******************************* 75013.

      Experian strives to achieve a high level of customer service for all the consumers they assist.  Let me assure you that Experian takes its commitment to efficient, expeditious service seriously.  Thank you for allowing me to assist you. 

      Sincerely,


      *********************
      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

    • Initial Complaint

      Date:08/22/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company let others put things on your credit thats not yours what is wrong with them I work had to get my credit right not to let any company put nothing on my credit that I didnt do or have

      Business Response

      Date: 01/04/2023

      Our office recently received your correspondence regarding the above mentioned consumers personal credit profile.

      Our records indicate that we have not previously received this complaint from you or the Better Business Bureau.

      We have mailed a current credit report directly to the consumer for review.  If there is information appearing on a credit report that is believed to be inaccurate or incomplete, we must have a specific dispute.  Examples of specific disputes are as follows: not mine, paid in full, never delinquent or included in bankruptcy or for public record disputes: not mine, paid/satisfied, vacated or filed in error.  If the status dates,amounts, balances or other specific data is incorrect, the consumer should also indicate what the correct information should be.  Please specify the item or account name and number.

      Please provide the consumers specific disputes along with their complete identification information (Social Security number, full name, current address,previous addresses in the last two years and date of birth).  Also, please include one copy of a government issued identification card, such as a driver's license, state ID card, etc., and one copy of a utility bill, bank or insurance statement, etc.

      Thank you for allowing me to assist you. 

      Sincerely,

      ***********************
      ***********************
      Senior Regulatory Affairs Associate
      Experian Consumer Affairs

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