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Business Profile

Credit Reporting Agencies

Experian

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Reviews

This profile includes reviews for Experian's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Experian has 88 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Experian

      475 Anton Blvd Costa Mesa, CA 92626

    • Experian

      535 Anton Blvd #100 Costa Mesa, CA 92626-7199

    • Experian

      19125 North Creek Pkwy Ste 203 Bothell, WA 98011-8000

    • Experian

      949 W Bond St Lincoln, NE 68521-3628

    • Experian

      2500 Maitland Center Pkwy Ste 230 Maitland, FL 32751

    Customer Review Ratings

    1.08

    Average of 390 Customer Reviews

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    Review Details

    • Maryann H

      Date: 03/04/2025

      Cannot reach a real person and computer won't cancel membership. They are taking out ***** a month and I do not remember doing any of this. I had seven phone numbers and none give you a person. I want to get my money back.

    • Damian B

      Date: 03/04/2025

      Experian Customer Support is very difficult to reach. I have been trying to call them over 2 hours and no live person after going through automated voice asking few informations. It says sorry we cannot transfer your call and says this is for those who need supports. It hung up right after. This makes no sense to me to be having this diffuclity to cancel or access your own account. Please refund and cancel my account completely.

    • Tyler A

      Date: 02/26/2025

      If I could give ZERO stars (0) I would. This has been the most frustrating thing Ive EVER had to do; and that is to simply speak to a person. The idiot robot cant do anything and hangs up if you ask to speak to a human. Not a single person works for this company basically. Ive had to send documents in to verify my identity. I sent these docs in over 2 months ago and have heard NOTHING. not a single thing. Ive left reviews, *** asked for callbacks, and I get nothing. I cant apply for an IMPORTANT credit product simply because this company is too **** to hire real people. The fact that we are limited on our lives from these 3 GIGA corporations is a scam. I will be leaving an executive complaint, and reporting to my state. This is absolutely unacceptable. Horrible. Horrible. Horrible. IMPORTANT thing I need done but I am truly at a standstill. This company clearly cares a lot about its member base (especially when everyone is FORCED to be a member!) shut this company down.

    • Ila T

      Date: 02/23/2025

      I have been locked out of my account, they have my personal information, and there's no real person to speak to. The error message keeps telling me that my birthday and my Social Security number don't match after giving them all of my other vital information.. That makes me concerned that someone else has access to my information. You are continuously put in a loop of useless suggestions by an AI bot with no solutions with customer service. They have every piece of my vital information and I don't know how to cancel it or remove that information. I feel very vulnerable and do not trust this company or their process. Please help.

    • Jason D

      Date: 02/19/2025

      They dont actually do investigations on credit reports, the dont follow FCRA guidelines and credit reporting laws, the harm consumers reports by allowing inaccurate information to pile up on reports and send automated responses when you try to correct it.

    • Tony C

      Date: 02/17/2025

      Experian is useless. It is impossible to reach a real person and the automated system merely directs you to a website. Zero customer service. I was locked out of my account, called 6 different numbers all of which were automated and directed me to login- which I cannot. There is no way to reach a human. Experian is useless and frustrating. And, there is no platform by which we can complain to Experian. What a sham!

    • Tahirah S

      Date: 02/16/2025

      I disputed two Navy Federal Accounts, and the debt collector could not provide proof that I owe the debt. Experian, ******* and ********** did an investigation both accounts were then deleted. However not long after the deletion the debt was sold to **** Funding and added back to my credit report with Experian and **********. I then disputed **** Funding and it was deleted as well, then not to long afterwards it was added back again to my report. When I disputed it again Experian and ********** stated that the debt is valid and wouldnt be removed. I have already submitted a complaint with CFPB, and I see why they are being sued for reinsertion of previously deleted account be added back to consumers credit report!

    • Alessandra B

      Date: 02/16/2025

      ****************. I am trying to take some of false reports on my credit score and I keep disputing and no results at all. Talking to someone is impossible only the machine and that machine doesnt transfer the ******** credit report from ********** (website) and Equifax (website) is more than 100points up from Experian.I really dont know what else to do. Please need help. This Experian Credit Bureau should not exist.

    • Ricky W

      Date: 02/14/2025

      One star is too good for this organization. They are terrible. No real person to contact. Robots answer your email. Robots answer the phone. This is unacceptable for someone who controls your credit rating. No support if you have an issue. I will be escalating this up as far as I can take it.

    • Mayra E

      Date: 02/08/2025

      Terrible! They do not allow you to cancel your subscription. No area on their website to cancel. They give you a run around on a bot call and do not allow you to cancel that way either. I have emailed and no response. I have been billed for 4 months now and still have not been able to cancel.

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