Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Experian Consumer Services has 28 locations, listed below.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

• 

  Freecreditreport.com / Cictripleadvantage

  Trenton, NJ 08620

• 

  Experian Consumer Services

  2544 Ashbrooke Dr Lexington, KY 40513-1431

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  Experian Consumer Services

  PO Box 1829 Agoura Hills, CA 91376-1829

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  ProtectMyID.com

  PO Box 22 Allen, TX 75013-0001

Review Details

• Review fromKeith R

  Date: 10/25/2023

  1 star

  Keith R

  Date: 10/25/2023

  Experian has extremely poor customer **********************. I can't access my account and I can't reset my password using their website instructions. If you call, you cannot get to a representative. I tried numerous times with no luck. Very frustrating! Just plain and simple lack of understanding of the meaning of customer **********************.

  Experian Consumer Services

  Date: 11/21/2023

  Our records indicate that you do not have an Experian membership. If you would like a membership, please visit www.experian.com to sign up for free Experian CreditWorksSM Basic membership. Experian CreditWorks Basic is a free product that provides consumers access to their Experian credit report and FICO(R) Score once every 30 days, along with monitoring alerts which are updated daily. If consumers cannot or choose not to access our online services, they can contact ** by phone *************) or mail (ECA, PO Box ****, *****, ** 75013).We hope this information is helpful in considering this matter.

• Review fromJ. L.

  Date: 10/24/2023

  1 star

  J. L.

  Date: 10/24/2023

  I have a statement that proves ALL of my AIDVANTAGE student loans were transferred to MOHELA as of 03/02/2023, but EXPERIAN is showing them as being held by both, which is doubling my amount of student loan debt to the point that I cannot get any new credit! Neither Equifax nor Transunion have made the same huge mistake! They also haven't updated balances that HAVE BEEN REPORTED TO THEM BY MY CREDIT CARD COMPANIES in months sometimes! I can't believe this company is able to stay in business.

  Experian Consumer Services

  Date: 11/15/2023

  Thank you for expressing your concerns regarding Experian. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for Experian(R)Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromNatasha L

  Date: 10/22/2023

  1 star

  Natasha L

  Date: 10/22/2023

  I had cancelled my subscription through this company and was told that I was refunded. Two weeks later Experian nor my bank knows where the money is. Each time I called I received different answers. It's a joke

  Experian Consumer Services

  Date: 11/14/2023

  Thank you for writing and expressing your concern regarding your membership with Experian. Our records indicate that you ordered a credit report along with a trial Experian Premium membership on September 1, 2023. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on October 3, 2023. Per your request, your paid benefits ceased, effective October 12, 2023. You continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $37.26 on October 7, 2023. If the funds havent reached your account, please contact your financial institution for more information.At this time, we would like to express our regret that your experience with Experian Premium may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromMike J

  Date: 10/17/2023

  1 star

  Mike J

  Date: 10/17/2023

  This company is horrible. Within 24 hours after I signed up I got bombarded with rouge emails, one after another, which tells me they sold my information as soon as I downloaded the app. I know this because I have not used or signed up for anything with my email address. This should be completely illegal and this company shut down for doing it.

  Experian Consumer Services

  Date: 11/14/2023

  All national consumer credit reporting agencies provide names and addresses to companies that send offers of credit or insurance for which the consumer *** qualify. If a consumer wishes to have their name removed from the prescreened lists of the national consumer credit reporting agencies, they *** call 1 888 5OPTOUT ***************). Consumers who have previously exercised their right to opt-out *** have their names re-added to prescreen lists upon request by calling 1 888 5OPTOUT ***************) and selecting the option for opting in.Additionally, some marketers and individual reference services share names and addresses with companies that send catalogs or other mailings that *** interest the consumer or help others locate them. If you would like to remove your name from future lists, you *** send their full name and address to: Direct ********************* Experian Mail Preference Service949 ************, *******, ** ***** PO Box 643, ******, ** ***** Attn: Consumer Services Department To remove their telephone number(s) from solicitation lists, you *** visit www.donotcall.gov or call **************.To limit unsolicited e-mail to their personal e-mail address, you *** visit www.dmachoice.org.Thank you for allowing me to assist you. Please contact our office if you have any questions.

• Review fromMikhail T

  Date: 10/16/2023

  1 star

  Mikhail T

  Date: 10/16/2023

  Horrible customer **********************. I am unable to log in into their web site from any device and/or browser. I tried resetting passwords to no avail. I've spend over an hour on the phone being redirected, asked the same questions again and again, and then dropped. Nobody cares. Event if you write them via *********

  Experian Consumer Services

  Date: 11/13/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Our records indicate you successfully accessed your membership on October 21, 2023. At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromCharell M

  Date: 10/15/2023

  1 star

  Charell M

  Date: 10/15/2023

  I have had my credit frozen for several years. I went on to unfreeze my credit and it will not let me. It keeps telling me my information is not correct. IT IS DEFINITELY CORRECT!! I have tried the number to speak with someone and no one ever answers! This is super frustrating!!

  Experian Consumer Services

  Date: 11/02/2023

  We recently updated our processes for administering security freezes. To add or remove a security freeze online, a consumer must visit www.experian.com/freeze. Existing Experian members will be prompted to sign into their membership. Non-members will be prompted to create a free membership in Experian CreditWorksSM Basic or to create an Experian Service Account. ************************************************** Basic is a free product that provides consumers access to their Experian credit report and FICO(R) Score once every 30 days, along with monitoring alerts which are updated daily. In contrast, an Experian Service Account does not involve enrollment in a membership. It is an online portal through which consumers may log in to manage a security freeze, as well as submit disputes and review dispute results. If consumers cannot or choose not to access our online services, they can contact ** by phone *************) or mail (ECA, PO Box ****, *****, ** *****).

• Review fromThomas F

  Date: 10/13/2023

  1 star

  Thomas F

  Date: 10/13/2023

  Experian is terrible never up to date and you can never get a hold of a real human being when you try to call them that is not customer ********************** and then make it that way for a reason they are pathetic you cannot trust them this is nothing but a game to them playing with your credit

  Experian Consumer Services

  Date: 11/02/2023

  Thank you for expressing your concerns regarding the FICO(R) Score 8 included in your membership. We realize that you may have seen a discrepancy in the score you received from a creditor related to your credit application and the score provided as part of your membership. We try to make it a point to inform our customers that various scoring models are available in the marketplace and have different potential uses. For instance, we include a disclosure on our site describing the score provided with the credit monitoring membership you purchased.Here, the score that is provided as part of your membership is the FICO(R) 8 model based on Experian(R) data. It is a score that many lenders use in the credit application decision-making process. FICO(R) Scores, ranging from 300 to 850, are developed by Fair ***** Corporation which specializes in developing credit-scoring systems for lenders and other businesses. This can help you see and understand how lenders may view your credit worthiness. It is used by many lenders and is indicative of your overall credit risk. Certain industries may use custom credit scores that are tailored to their specific needs. The custom scores may be unique to a specific industry, such as mortgage lending or auto lending. These custom scores may be created based on information found in credit reports together with other information from the lenders own portfolio, such as account history. We hope that this provides you some clarity as to the discrepancy between the two scores you received and the various scores available in the marketplace.

• Review fromMARJORIE T

  Date: 10/12/2023

  1 star

  MARJORIE T

  Date: 10/12/2023

  I was trying improve my credit and I fell for the scammy app from Experian that takes your money and ***** your all my info and does NOTHING to improve your credit. Any dispute I made is ignored. All they do is to take your money and give you the worst credit score from the 3 credit beaurus regardless how much debt I have paid. I tried to talk to a manager but of course there are none available. I am still waiting for a manager to call me and explain what this is the only credit beauru that ****** me the worst score and it wont update regardless of reducing debt significantly and wont update disputes. Their incompetence and disregard for consumers rights is affecting my life.

  Experian Consumer Services

  Date: 10/28/2023

  Thank you for addressing your concerns regarding your FICO(R) Credit Score. FICO(R) Scores are developed by Fair ***** Corporation. There are many credit score models used in the marketplace, and lenders may use whichever model(s) they prefer. Your FICO(R) Score is calculated based on the data in your credit report at the time you request your credit report and score. Differences in your score may be due to a change in balance on one or more of your credit cards, payment updates, or the addition of new accounts. Even the fact that your account(s) is one month older can affect your score. If there are inaccuracies on your credit report, these could also be affecting your score and should be disputed directly with the credit-reporting agency providing that information. In general, there are many factors that can affect an individuals credit score, such as payment history, current debt, available credit to debt ratio, etc. The actual scoring model and its calculations are proprietary to Fair ***** Corporation. Credit scores are usually calculated based on the combination of all the credit factors in your credit report. Your credit score is not based solely on one single item or behavior. So although you may have done something that you think should have changed your score, the FICO(R) Score actually looks at how this information combines with other information in your credit report and how, if any, this changes your credit score. The score analysis section that comes with your FICO(R) Score should help you understand what specific credit factors had a positive and negative affect on your FICO(R) Score.

• Review fromRobert L

  Date: 10/10/2023

  1 star

  Robert L

  Date: 10/10/2023

  scammed into signing up for membership at ***** a month. said I must have pushed the wrong key and it was not refundable. did refund after much arguing. phone system is hard to get to the proper place. DONT USE THIS SITE!

  Experian Consumer Services

  Date: 10/28/2023

  Thank you for writing and expressing your concern regarding your membership with Experian. Our records indicate that you ordered a credit report along with a trial Experian IdentityWorksSM Premium membership on September 27, 2023. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on October 8, 2023. Per your request, your membership benefits ceased, effective October 10, 2023. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $24.99 on October 10, 2023. Please allow 3 - 5 business days for these funds to process to the credit card account.At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromMary N

  Date: 10/05/2023

  1 star

  Mary N

  Date: 10/05/2023

  If I could give -1 star I would. On July 28th I went on Experian to check my free credit report. I have been having a dispute with Experian since August. They charged ****** pay (which I do not have) and a charge went through my PayPal account. I never got an email verifying this transaction. A few days later I noticed a charge on my bank statement. For a charge from Experian through paypal. I immediately contacted Experian and said this was an erroneous charge. They subsequently sent me an email that I would be refunded within 5 days. That email is dated August 4 2023. I still have not received the refund from Experian. Many phone calls (most not answered or disconnected without any resolution) emails back and forth (with Experian only repeating that a refund was issued and it will take 5 days to receive) A complaint to the Consumer **************************** And, I still wait.

  Experian Consumer Services

  Date: 10/24/2023

  Thank you for writing and expressing your concern regarding your membership with Experian. Our records indicate that you ordered a credit report along with a trial Experian CreditWorks PremiumSM membership on July 15, 2023. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on July 26, 2023. Per your request, your paid benefits ceased, effective August 26, 2023. You continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $27.15 on August 4, 2023. These funds should have appear in your account within 3-4 days of that date.At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.